Pushp Sugandh Building, Flat no 203,

Near Manik Moti Society, Katraj – 411046.

Phone: +91 9764132947

Praveen Shekhar Shetty Email: praveen83.shetty@gmail.com

SKILLS

 Criminal Background
SUMMARY Verification

Confident, versatile and enthusiastic professional with 2 years of experience with  Reporting
the U.S. criminal background verification process. Actively seeking a role where I  Refresher Training
can utilize my education and experience to add immediate value to the
 Status calls
organization. Keen to acquire new skills which would be helpful for further to grow
within the organization.  Process Audit

PROFESSIONAL EXPERIENCE

Senior Associate (U.S Background Verification) (October 2020 – Till Date)

WNS GLOBAL SERVICES, Pune.

 Worked on the assigned Criminal Background Verification queues as per the client SLAs and process
guidelines.
 Adhered to team KPIs.
 Quality check: Conducted process audits for the new Associates.
 Prepared Daily/ Weekly Operations reports.
 Assisted team with large queue volumes.
 Assisted team members in their queries.
 Attended Internal/ Client meetings during a process update or any priority request to be processed in real-time.
 Skills: Problem-solving, Attention to detail, Time management & Process Knowledge.

TOOLS & TECHNOLOGIES:

 Microsoft Product Suite: Word, Excel

Education & Qualification:

 Advanced Diploma Business Administration - Stratford University, London (2010)

 Bachelor Of Commerce - Pune University (2005)

Achievements:

 Awarded Performer of the Month thrice in the year 2021

Hobbies & Interests:

 Gym/ Fitness