ITONE – ServiceNow Offerings

ITOne Infotech, headquartered in Pune, is an entity of One Group of Companies , has vast experience in
making businesses grow exponentially.

ITOne is a premier partner of ServiceNow and provides licensing and consulting services on the entire
ServiceNow Platform including deployment, customization, UI / theme development, branding, custom
forms, Service Catalogs, build custom workflows, Reporting, administration, health checks, Integration
with and support and maintenance services.

ServiceNow can help us on [our] journey by supporting our increasing adoption of the platform’s
capabilities to implement new digital workflows.

The world works with ServiceNow.

More than ever, technology is helping people around the world work together to solve some of our
greatest challenges.

Organizations, in every industry, everywhere in the world, are looking to ServiceNow for better ways to
work. Digitally transforming everything about the work they do — so it simply works better. Unlocking
progress once blocked by barriers. Streamlining ideas once stymied by processes. So your employees
can be more engaged, unified, and focused on the work they love. Your customers can enjoy the
intuitive, connected experiences they’ve come to expect. And we can all create the future we imagine.
Not next year. Not next quarter. Now.

Every day, we’re helping organizations just like yours find smarter, faster, better ways to work. To be
more connected, more innovative, and more agile. There are infinite applications of our solutions to
help solve even your toughest business challenges. Because when the work flows, the world works.

That’s why over 80% of the Fortune 500 work with ServiceNow.
That’s why the world works with ServiceNow.

ServiceNow makes the world of work, work better for people. There once was a time where IT
supported the business, but now digital transformation is the business.

You can refer https://itoneinfotech.com/ for more details.

Partial Product portfolio

IT Service Management
Transform the impact, speed, and delivery of IT. Provide resilient services that increase productivity and
create amazing experiences wherever your employees work.

IT Operations Management
Deliver proactive digital operations with AIOps. Use insights and automation to predict issues, reduce
user impact, and streamline resolutions.

Strategic Portfolio Management

Gain the insights you need to move from strategy to business outcomes in a constantly changing world.
This product was formerly known as IT Business Management (ITBM).

IT Asset Management
Take control of your IT assets. Automate the end-to-end lifecycle for software, hardware, and cloud
assets to optimize costs while reducing risk.

Security Operations
Identify, prioritize, and respond to threats faster. Connect existing security tools with a security
orchestration, automation, and response engine to quickly resolve incidents.

Governance, Risk, and Compliance

Manage risk and resilience in real time. Embed risk-informed decisions into daily work across the
enterprise for improved business resilience.

References - https://www.servicenow.com/company.html

Customer Engagement Model

1. ServiceNow license sale – here we sale the ServiceNow licenses to Enterprise Customer
2. ServiceNow Projects – here we help customers in ServiceNow Implementation, Support Project,
Roll-Out Project, Upgrade Project, Expansion Project, Enhancement Project
3. ServiceNow Staffing (T&M Engagement) – ServiceNow Developers on contract
4. ServiceNow Trainings Sale – ServiceNow Trainings – for corporate customer
5. ServiceNow Apps Development – Custom App development on ServiceNow Platform

You can refer https://itoneinfotech.com/ for more details.

 6. Application Development for Customer – Application Development using full stack
Development

In the 2nd level interview discussion you need to prepare below for each
engagement models.

• Lead generation
o Ideal Customer (Define)
o How will you Identify & build list of Ideal customer
o Contact persona & how you will connect
o Sales pitch (1st level email draft)
o Etc.
• Build Pipeline and Closing
o Customer objections
o Negotiation
o How will you ensure customer will prefer us
o Deal close (won/lose)
• Post Sales
o What all activities you will do in this stage

Target Achievement Plan

Please share your plan, how much Tentative Target you think you can take and
how you will achieve the same in one full financial year.

Note –if you have any questions or queries .please write email to us
(vijaykumar.desai@itoneinfotech.com)

You can refer https://itoneinfotech.com/ for more details.