Valenzuela CSR

Have you experienced
having a transaction
in city government
offices?
Are you satisfied with
the service provided?
“Public service must be more
than doing a job efficiently
and honestly. It must be a
complete dedication to the
people and to the nation.”
–Margaret Chase Smith
The
Republic
Act
6713
of the
Philippine
Constitution
REPUBLIC ACT NO. 6713
FEBRUARY 20, 1989

AN ACT ESTABLISHING A CODE OF
CONDUCT AND ETHICAL STANDARDS FOR
PUBLIC OFFICIALS AND EMPLOYEES, TO
UPHOLD THE TIME-HONORED PRINCIPLE
OF PUBLIC OFFICE BEING A PUBLIC TRUST,
GRANTING INCENTIVES AND REWARDS FOR
EXEMPLARY SERVICE, ENUMERATING
PROHIBITED ACTS AND TRANSACTIONS AND
PROVIDING PENALTIES FOR VIOLATIONS
THEREOF AND FOR OTHER PURPOSES
Republic Act No. 6713
Section 1. Title. - This Act shall be known as the
"Code of Conduct and Ethical Standards for Public
Officials and Employees."
What are the Code of Conduct and Ethical
Standards that Public Officials and Employees.
should posses and practice?
In the Republic Act 6713 section 4, Norms of
Conduct of Public Officials and Employees, there
are eight standards that every public official and
employees should execute.
(a) Commitment to public interest
(b) Professionalism
(c) Justness and sincerity
(d) Political neutrality
(e) Responsiveness to the public
(f) Nationalism and patriotism
(g) Commitment to democracy
(h) Simple living
Is this Republic
Act being followed?
How well do
government offices
operate in coherence
to Republic Act 6713?
CITY
OF
VALENZUELA
Valenzuela City was named after Pio Valenzuela,
a physician and a member of the Katipunan. It is
one of the cities that comprise the National
Capital Region of the Philippines and is
bordered by the province of Bulacan, and cities
of Caloocan, Malabon and Quezon City.
Valenzuela is categorized under Republic Act
Nos. 7160 and 8526 as a highly urbanized, first-
class city based on income classification and
number of population.
CIOTFY
VA L E NZ U E LA
Facts
Mission Barangays and
a nd A c h ievem ents
Figures
Vision
City 10 Code of
O ffic ia ls
Government Conduct
Offices
MISSION
SOCIAL SECTOR
We commit to ensure an efficient City Government, sustained
by dignified and competent officials and employees working
towards the fulfilment of our common goals and who adhere
to the Ten Codes of Discipline.
ECONOMIC SECTOR
A corps of disciplined and competent civil servants dedicated
to the efficient and effective delivery of basic services to an
empowered citizenry driven by the ideals of responsible
stewardship and committed to the principles of transparent,
accountable and equitable governance.
Tayo na, VALENZUELA!

MISSION
INFRASTRUCTURE AND UTILITIES SECTOR
To achieve our common vision, we commit to ensure a
cohesive community of empowered citizens and dignified
public servants working together and adhering to a code of
discipline in the fulfilment of our collective goals.
ENVIRONMENT AND LAND USE SECTOR
To achieve our common vision, we commit to ensure a
cohesive citizenry sustained by dignified and world class
officials and employees who are working together towards the
fulfilment of our collective goals.

VISION
"A MODERN VALENZUELA

CITY IN THE 21ST
CENTURY"

CODES OF
DISCIPLINE
GODLY
POSITIVE THINKER
CREATIVE
CLEAN AND NEAT
AGILE/SWIFT
HONEST AND HONORABLE
TRUSTWORTHY
HELPFUL/CHARITABLE
PATRIOTIC
PRO-ENVIRONMENT

BARANGAYS
and its
POPULATION
BARANGAY AREA (ha) POPULATION DENSITY (per ha)
Arkong Bato 34.40 10,004 290.814
Balangkas 73.30 11,892 162.24
Bignay 268.80 27,059 100.67
Bisig 45.60 1,333 45.60
Canumay East 217.30 28,213
Canumay West 141.30 22,215 157.22
Coloong 223.80 11,154 49.84
Dalandanan 93.90 18,733 199.50
Table 1 - List of District 1 Barangays and its
Population Part 1
DISTRICT 1
Isla 39.60 4,793 121.04
Lawang Bato 287.50 19,301 67.13
Lingunan 115.90 21,217 183.06
Mabolo 115.00 1,217 10.58
Malanday 295.60 17,948 60.72
Malinta 174.10 48,397 277.98
Palasan 15.60 6,089 390.32
Pariancillo Villa 5.00 1,634 326.80
Population Part 2
DISTRICT 1
Pasolo 79.50 6,395 80.44
Poblacion 3.40 372 109.41
Polo 5.20 1,103 212.12
Punturin 162.20 20,930 129.04
Rincon 24.40 6,603 270.61
Tagalag 101.00 3,209 31.77
Viente Reales 307.20 22,949 136.14
Wawang Pulo 27.80 3,516 126.47
Population Part 3
DISTRICT 1
Bagbaguin 159.10 13,770 86.55
Gen T. de Leon 366.90 89,441 243.77
Karuhatan 190.60 40,996 215.09
Mapulang Lupa 140.80 27,354 194.28
Marulas 224.70 53,978 240.22
Maysan 253.30 24,293 95.91
Parada 34.40 14,894 432.97
Paso de Blas 155.00 13,350 86.13
Ugong 307.20 41,821 136.14
Population
DISTRICT 2
LANDMARKS
The belfry, or bell tower, of
San Diego de Alcala Church is
over four hundred years old,
and is a cultural and religious
relic of the bygone Spanish
era. The tower, along with the
entrance arch, is the only
remaining structure of the
Residence of Dr. Pio original church built in 1632.
Valenzuela
Bell Tower of San
Dr. Pio Valenzuela, the revered Diego De Alcala Church
member of the Katipunan’s
triumvirate and our city’s
namesake, was born in this house
on July 11, 1869. Found along
Velilla Street in Barangay
Pariancillo Villa, this house has
become a tourist attraction, and
more importantly, a valuable part
of the city’s heritage.
Museo ng Valenzuela is one of the
city’s main historical and cultural
landmarks, and houses a vast
collection of artifacts and
memorabilia that traces
Valenzuela’s rich history and
immense progress. It is a shining
symbol of Valenzuela’s heritage,
and is likewise a choice venue for
cultural and artistic events, as well
as public seminars and conventions.
Arkong Bato
This stone arc, found along M.H. Museo ng Valenzuela

Del Pilar Street, was built by the
Americans in 1910, and served as
the boundary between Rizal and
Bulacan province. Today, the
Arkong Bato marks the boundary
between Barangay Santulan in
Malabon and the arch’s namesake,
Barangay Arkong Bato in
Valenzuela.
Valenzuela’s Convention
Center is well-known among
Valenzuelanos as the city’s
center for the performing arts,
as well as a popular venue for
concerts, art shows and
National Shrine of exhibits, and conventions.
Our Lady of Fatima
Valenzuela City
Located near the Our Lady of Convention Center
Fatima University, this shrine is the
center of the Philippine Fatima
apostolate. It was declared a
tourist site in 1982 by the
Department of Tourism, and most
recently, it was declared a
pilgrimage site by the Diocese of
Malolos.
Valenzuela CIty
Police Department
Valenzuela City
Social Hall
Located within the premises of Legislative of
Valenzuela City Hall, the Valenzuela City
Mediterranean-inspired Social Hall
is one of Mayor Win’s pet projects.
The Social Hall serves as the
canteen for City Hall’s many
employees, as well as a relaxed
environment for meetings and
social gatherings.
People’s Park
facts
and
figures
Table 5 - List of Educational Facilities in
Valenzuela City
EDUCATIONAL
PUBLIC PRIVATE TOTAL
FACILITIES
Day Care Centers 80 23 103
Preparatory 41 75 116
Secondary 19 41 60
Tertiary 2 7 9
Technical 1 12 13

Table 6 - List of Health Facilities in
Valenzuela City
HEALTH
PUBLIC PRIVATE TOTAL
FACILITIES
Hospitals 2 5 7
Health Centers 47 0 47
Lying-in Clinics 3 24 27

Table 7 - List of Recreational Facilities in
Valenzuela City
RECREATIONAL FACILITIES TOTAL

Parks and Playgrounds 1
Covered Courts 50
Open Courts 4
Resorts 14
Hotels/Motels 3
Cinemas/Theaters 6
Cockpit Arena 1

achievements
ACHIEVEMENTS
Best City Jail
Bureau of Jail Management and Penology, 2014
9th Place, Most Competitive Cities

Most Business-Friendly Highly National Competitiveness Council, 2014
Urbanized City 2015
Philippine Chamber of Commerce and Industry
Highest Compliance Verification Rate
for 2013
Best City Police Station Department of Social Welfare and
Philippine National Police Development (DSWD), April 4, 2014
Seal of Child-friendly Governance Galing Pook Award

Department of Interior and Local Government, Galing Pook Foundation, 2012
Council for the Welfare of Children, 2014
Most Business-friendly City
Most Business-friendly City (Highly Philippine Chamber of Commerce and
Industry, 2014
Urbanized City Category)
Philippine Chamber of Commerce and
Industry, 2014

officials
Hon. Lorena C. Natividad-Borja
Vice Mayor
Hon. Rex Gatchalian

Mayor

His public service platform, better known as the
“Five Pillars of Good Governance,” focused on the
essential needs of his constituents: (1) Education,
(2) Health and Social Services, (3) Housing, (4) Job
Generation, and (5) Trade and Industry.
Among the infrastructure he concretized are the 48

barangay health stations (BHS) city-wide and the
14 Sentro ng Sama-Samang Serbisyo 3S Centers. It
is also during his tenure that the ALERT Center, the
Valenzuela City’s Peoples Park, and the Valenzuela
School of Mathematics and Science became a
Hon. Rex Gatchalian solid reality.
Elected 26th Mayor of
Valenzuela City

Jennifer P. Esplana
Paulo C. Alejandrino
Antonio R. Espiritu
Rovin M. Feliciano
Weslie T. Gatchalian
District 1 Ramon Encarnacion
Congress Representative Ricardo Enriquez

Lailanie P. Nolasco
Kimberly D.V. Galang
Crissha M. Pineda
Cecil Mayo
Eric Morales Martinez
District 2 Kristian Rome T. Sy
Congress Representative Rosalie D. Esteban

city
government
offices
PLANNING AND ENGINEERING
SERVICES
FINANCE OFFICES
HIGHER EDUCATION
AD HOC AND REGULATORY OFFICES
ADMINISTRATIVE OFFICES
EXTERNAL SERVICES OFFICES
NATIONAL OFFICES
SOCIAL SERVICE OFFICES
PLANNING &
ENGINEERING
OFFICES
• City Planning and Development Office
• Engineering Office
• Environment and Natural Resources Office
• Office of the Building Official
• Zoning Office
• [EO] Administrative & General Services
• [EO] Demolition & Beautification Unit
• [EO] Electrical Section
• [EO] Infrastructure Division
• [EO] Mechanical Section
• [EO] Planning and Programming Section
• [EO] Repair & Maintenance Section (Government Facilities)
• [EO] Repair & Maintenance Section (Roadways Unit)

FINANCE
OFFICES
• Assessor's Office
• Business Permit and Licensing Office
• Civil Registry Office
• Treasurer's Office

HIGHER
EDUCATION
• Pamantasan ng Lungsod ng Valenzuela

• Valenzuela City Polytechnic College

AD HOC AND
REGULATORY
OFFICES
• Community Services
• Constituents Affairs Office District 1
• Constituents Affairs Office District 2
• Job Generation Office / Sports Development
• Livelihood Office
• Out-of-School Youth and Education
• People's Law Enforcement Board
• Special Projects Office (Extension)
• Task Force Disiplina
• Valenzuela Anti-Drug Abuse Council (VADAC)
• Youth Development Office

ADMINISTRATIVE
OFFICES
• Accounting Office
• Administrative and Records Office
• Budget Office
• Human Resources Management Office
• Information & Communication Technology Office
• Procurement Office
• Property Office
• Public Information Office

EXTERNAL
SERVICES
OFFICES
• Public Order and Safety Group
• Public Safety Division
• Traffic Management Office
• Valenzuela City Transportation Office
• Public Sanitation and Cleanliness Group
• Waste Management Office (WMO)
• Flood Control
• Clean & Green
• Tubig Patrol
• Motorpool

NATIONAL
OFFICES
• Bureau of Fire Protection (BFP) - Valenzuela
• Bureau of Jail Management and Penology (BJMP) -
Valenzuela
• Commission on Election - District 1
• Commission on Election - District 2
• DEP-ED Valenzuela City
• Department of the Interior and Local Government (DILG)
• Land Transportation Office (LTO)
• National Bureau of Investigation (NBI)
• National Food Authority (NFA) North District Office
• Philippine National Police (PNP) - Valenzuela
• Philippine Red Cross-Valenzuela City Chapter
• Valenzuela Central Post Office

SOCIAL SERVICES
OFFICES
• Public Employment Service
• Agriculture Office
Office
• Cooperative Development
• Social Welfare and
Office
Development Office
• Cultural Affairs and Tourism
• Valenzuela City Command
Development Office
Center
• Health Office
• Valenzuela City Disaster Risk
• Housing and Resettlement
Reduction and Management
Office
Office
• Local Economic and Investment
• Valenzuela City People's Park
Promotion Office
• Veterinary Services Office
• Office of Senior Citizens Affairs
• Worker's Affairs Office (WAO)
• Persons with Disability Affairs
• [HO] Valenzuela City
Office
Emergency Hospital

Valenzuela City
Social Welfare
and Development
Office
The City Social Welfare and Development Office
(CSWDO) is tasked to provide social protection and
promote the rights and welfare of the poor and
vulnerable groups. It formulates and develops plans
and strategies on social welfare programs and
projects while ensuring the delivery of basic
services. It strives for the provision of adequate
facilities to uplift the status of marginalized sectors
of the society by helping them become self-reliant
and active members of the society.

Valenzuela Social Welfare
and Development Office

“Welfare’s purpose should be
to eliminate, as far as
possible, the need for its own
existence.”
–Ronald Reagan
instrumentation
QUESTIONNAIRE
Before conducting a
survey in the Social
Welfare and
Development Office
of Valenzuela City,
the team sent a letter
asking permission to
conduct the study.
Request letter sent to the
municipality of Valenzuela

INSTRUMENTATION
The team formulated a survey questionnaire to

reach the study’s objective on how well
Valenzuela City’s Social Welfare and
Development Office operate in coherence to
Republic Act 6713. The questionnaires were
disseminated to citizens of Valenzuela who are
doing transactions in the Social Welfare and
Development Office. After collecting the
questionnaires, the team tabulated the data and
organized the data gathered for analysis and
interpretation.
QUESTIONNAIRE
The questionnaire is composed of 17

questions relating to the 8 provisions
under section 4 of the Republic Act 6713
in order to identify on how well the
government office operate in accordance
to it.

QUESTIONNAIRE
SCALE EQUIVALENT
5 Lubos na sumasangayon
4 Sumasangayon
3 Medyo sumasangayon
2 Hindi sumasangayon
1 Lubos na hindi sumasangayon
Table 8 - Scale Equivalent

Name/Pangalan: Lagda:
Panuntunan:
markahan ng "X" sa tapat ng katumbas na bilang na ayon sa iyong palagay
bilang tugon sa bawat pangungusap
5 Lubos na sumasangayon 2 hindi sumasangayon
4 Sumasangayon 1 Lubos na hindi pagsangayon
3 Medyo sumasangayon
5 4 3 2 1
Natutugunan ang aking pakay na lakarin
Maayos at komportable ang pook hintayan

Mayroong nakalaan na pila para sa mga matanda at may
kapansanan
Maayos sa pakikitungo ang humarap sa akin
Alam ng aking kausap ang kanyang ginagawa sa trabaho

May kasanayan sa trabaho ang aking kaharap
(Mabilis na natatapos ang transaction)
Magalang sila sa paglilingkod
Tinutulungan nila ako higit sa serbisyong nakatalaga
sinusunod ang pila

Hindi pinaguukulan ng pansin ang politikal na pananaw sa
serbisyong binibigay
Maagap sila sa pagbibigay serbisyo
Laging may tao sa tanggapan sa oras ng opisina

Naipapakita nila ang pagpapahalaga sa bayan sa paraan
ng
paglilingkod
Patas ang paglilingkod na ibinibigay sa sibilyan at kawani
ng pamahalaan
Walang hinihiling na kapalit sa serbisyong ibinigay

Simple at maayos ang kasuotan ng taong naglingkod
sa akin
Masaya ako sa kabuuang serbisyong natatanggap

Iba pang saloobin
Answered Survey
Questionnaires
STATISTICAL TOOL
Frequency Distribution is a simple way to

effectively display the the outcome gathered
from the survey. It is done by counting the
occurrences of values falling into each category.
Mean is the average of the numbers. This is used

to have one value represent the total response
of the respondents in a specific category.

STATISTICAL TOOL
Table 9 - Mean Values Interpretation
INTERVAL WEIGHT DESCRIPTIVE EQUIVALENT
4.51 - 5.00 5 Lubos na sumasang-ayon

3.51 - 4.50 4 Sumasang-ayon
2.51 - 3.50 3 Medyo sumasang-ayon
1.51 - 2.50 2 Hindi sumasang-ayon
1.00 - 1.50 1 Lubos na hindi sumasang-ayon

ACTUAL SURVEY
Valenzuela Social Welfare and

Development Office
ACTUAL SURVEY
RESULT
COMMITMENT TO PUBLIC
INTEREST
QUESTION 5 4 3 2 1
Lubos na Sumasang- Medyo Hindi Lubos na hindi
Sumasang- ayon Sumasang- Sumasang- sumasang-
ayon ayon ayon ayon
2.) Maayos at
komportable ang 39 2 1 0 0
pook hintayan
11.) Maagap sila sa 37 2 3 0 0

pagbibigay serbisyo
12.) Laging may tao

sa tanggapan sa 31 4 6 1 0
oras ng opisina
Table 9 - Commitment to Public

Interest
INTEREST
QUESTION MEAN MEDIAN MODE LOWEST
2.) Maayos at komportable ang

4.90 5 5 3
pook hintayan
11.) Maagap sila sa pagbibigay

4.81 5 5 3
serbisyo
12.) Laging may tao sa tanggapan

4.55 5 5 2
sa oras ng opisina
Table 10 - Mean Values

Interpretation for Commitment to
Public Interest

INTEREST
QUESTION INTERPRETATION
This question got an average rate of 4.90 in a scale of 1

2.) Maayos at to 5, 5 being the highest.
komportable ang
pook hintayan This shows that the public funds of the LGU is used to
provide good facilities for the good of the public.
to 5, 5 being the highest.
11.) Maagap sila sa This shows that citizens of Valenzuela City were attended
pagbibigay serbisyo by the officials and employees of the Social Welfare and
Development Office of Valenzuela City with quick service
and response to their service requests.
Table 11 - Verbal Interpretation for
Commitment to Public Interest
INTEREST

12.) Laging may tao Being the lowest of all average rating, this shows that
sa tanggapan sa oras citizens of Valenzuela City found the office of Social
ng opisina Welfare and Development an accommodating office of
the City Hall. Even though there are always people lining
up for their services, employees of this office see to it
that they can attend to each ones concerns and requests.

Commitment to Public Interest
continuation
PROFESSIONALISM
QUESTION 5 4 3 2 1
ayon ayon ayon ayon
4.) Maayos sa
pakikitungo ang 36 4 1 1 0
humarap sa akin
5.) Alam ng aking
kausap ang kanyang 35 4 1 0 0
ginagawa sa
trabaho
6.) May kasanayan
sa trabaho ang
aking kaharap
(Mabilis na 34 3 4 0 0
natatapos ang
transaction)
Table 12 - Professionalism

PROFESSIONALISM
4.) Maayos sa pakikitungo ang

4.79 5 5 2
humarap sa akin
5.) Alam ng aking kausap ang 4.85 5 5 3
kanyang ginagawa sa trabaho
6.) May kasanayan sa trabaho ang
aking kaharap
4.73 5 5 3
(Mabilis na natatapos ang
transaction)
Interpretation for Professionalism

PROFESSIONALISM
This question got an average rate of 4.79 in a scale
of 1 to 5, 5 being the highest.
4.) Maayos sa pakikitungo This shows that the officials and employees of the
ang humarap sa akin Social Welfare and Development Office of
Valenzuela City are professionals in their jobs
keeping the standards of their work.
5.) Alam ng aking kausap of 1 to 5, 5 being the highest.
ang kanyang ginagawa sa This shows that the officials and employees are
trabaho knowledgeable in all areas of their work giving
sufficient service to the people.
Commitment to Professionalism
PROFESSIONALISM

6.) May kasanayan sa of 1 to 5, 5 being the highest.
trabaho ang aking kaharap This shows that the employees are skilled enough
providing effective and efficient service to the
people.

Commitment to Professionalism
continuation
JUSTNESS AND SINCERITY
QUESTION 5 4 3 2 1
ayon ayon ayon ayon
3.) Mayroong
nakalaan na pila
para sa mga 36 3 2 0 0
matanda at may
kapansanan
14.) Patas ang
paglilingkod na 33 7 1 1 0
ibinibigay sa
sibilyan at kawani
15.) Walang
hinihiling na kapalit
37 4 1 0 0
sa serbisyong
ibinigay
Table 15 - Justness and sincerity

3.) Mayroong nakalaan na pila

para sa mga matanda at may 4.83 5 5 3
kapansanan
14.) Patas ang paglilingkod na
ibinibigay sa sibilyan at kawani 4.71 5 5 2
15.) Walang hinihiling na kapalit

4.86 5 5 3
sa serbisyong ibinigay
Interpretation for Justness and
Sincerity

3.) Mayroong nakalaan to 5, 5 being the highest.
na pila para sa mga
matanda at may This shows that the department uphold respect to all
kapansanan people and give priorities to senior citizens and persons
with disabilities with utmost regard to their rights.
14.) Patas ang to 5, 5 being the highest.
paglilingkod na This shows that the officials and employees of the
ibinibigay sa sibilyan at Social Welfare and Development Office of Valenzuela
kawani City did their job according to their job description in
serving the people without any discrimination and just
by being fair to everyone.
Commitment to Justness and
Sincerity
This question got an average rate of 4.86 in a scale of

1 to 5, 5 being the highest.
15.) Walang hinihiling na This shows that the officials and employees of the
kapalit sa serbisyong Social Welfare and Development Office of Valenzuela
ibinigay City are honest to their services and serve and assist
the people according to their needs without asking for
anything in return.

Commitment to Justness and
Sincerity continuation
POLITICAL NEUTRALITY
QUESTION 5 4 3 2 1
ayon ayon ayon ayon
10.) Hindi
pinaguukulan ng
pansin ang
politikal na 30 6 2 1 0
pananaw sa
serbisyong
binibigay
Table 18 - Political Neutrality

10.) Hindi pinaguukulan ng

pansin ang politikal na pananaw 4.67 5 5 2
sa serbisyong binibigay

Interpretation for Political Neutrality


10.) Hindi pinaguukulan ng
pansin ang politikal na This shows that the officials and employees of the
pananaw sa serbisyong Social Welfare and Development Office of
binibigay Valenzuela City deliver their services to their
people without showing any partiality and
favouritism.

Commitment to Political Neutrality

RESPONSIVENESS TO THE
PUBLIC
QUESTION 5 4 3 2 1
ayon ayon ayon ayon
1.) Natutugunan
ang aking pakay 38 2 1 1 0
na lakarin
8.) Tinutulungan
nila ako higit sa
36 4 1 1 0
serbisyong
nakatalaga
Table 21 - Responsiveness to the

Public
PUBLIC
1.) Natutugunan ang aking pakay na

lakarin
4.83 5 5 2
8.) Tinutulungan nila ako higit sa

serbisyong nakatalaga
4.79 5 5 2

Interpretation for Responsiveness to
the Public

PUBLIC
1.) Natutugunan ang
aking pakay na lakarin This shows that the officials are responsive to the needs
of the its people and provided good service at the right
time.
8.) Tinutulungan nila
This shows that the officials and employees of the Social
ako higit sa serbisyong Welfare and Development Office of Valenzuela City did
nakatalaga not only do their jobs according to their job description
but they went an extra mile of service to the people of
Valenzuela City. This is CSR.
Responsiveness to the Public
NATIONALISM AND
PATRIOTISM
QUESTION 5 4 3 2 1
ayon ayon ayon ayon
13.) Naipapakita
nila ang
pagpapahalaga
36 3 2 1 0
sa bayan sa
paraan ng
paglilingkod
Table 23 - Patriotism

NATIONALISM AND
PATRIOTISM
13.) Naipapakita nila ang

pagpapahalaga sa bayan sa
4.76 5 5 2
paraan ng
paglilingkod

Interpretation for Patriotism

NATIONALISM AND
PATRIOTISM

13.) Naipapakita nila ang
pagpapahalaga sa bayan sa This shows that citizens of Valenzuela City received
paraan ng an utmost respect and values them through the
paglilingkod services that the officials and employees of the
Social Welfare and Development Office of
Valenzuela City is giving to them.

Patriotism
COMMITMENT TO
DEMOCRACY
QUESTION 5 4 3 2 1
ayon ayon ayon ayon
7.) Magalang sila

36 4 2 0 0
sa paglilingkod
9.) Sinusunod
36 5 1 0 0
ang pila
Ta b l e 2 6 - C o m m i t m e n t t o
Democracy
COMMITMENT TO
DEMOCRACY
7.) Magalang sila sa paglilingkod 4.81 5 5 3
9.) Sinusunod ang pila 4.83 5 5 3

Interpretation for Commitment to
Democracy

COMMITMENT TO
DEMOCRACY
This question got an average rate of 4.81 in a scale of 1 to
5, 5 being the highest.
7.) Magalang sila sa This shows that citizens of Valenzuela City received an
paglilingkod utmost respect in services from the officials and
employees of the Social Welfare and Development Office
of Valenzuela City.
This question got an average rate of 4.83 in a scale of 1 to
5, 5 being the highest.
This shows that the officials and employees of the Social
9.) Sinusunod ang pila Welfare and Development Office of Valenzuela City are
honest to their services to their people. They follow the
FIRST COME FIRST SERVE basis and show no favour to their
clients.
Commitment to Democracy
SIMPLE LIVING
QUESTION 5 4 3 2 1
ayon ayon ayon ayon
16.) Simple at
maayos ang
kasuotan ng
35 5 1 0 0
taong
naglingkod
sa akin
Table 29 - Simple Living

SIMPLE LIVING
16.) Simple at maayos ang

kasuotan ng taong naglingkod 4.83 5 5 3
sa akin

Interpretation for Simple Living

SIMPLE LIVING
16.) Simple at maayos ang
kasuotan ng taong This shows that the officials and employees of the
naglingkod Social Welfare and Development Office of
sa akin Valenzuela City that wearing simple clothes is not a
hindrance for them to serve their people.

Simple Living
OVERALL SERVICE
QUESTION 5 4 3 2 1
ayon ayon ayon ayon
17.) Masaya ako

sa kabuuang
36 5 1 0 0
serbisyong
natatanggap
Table 32 - Overall Service

OVERALL SERVICE
17.) Masaya ako sa kabuuang

4.83 5 5 3
serbisyong natatanggap

Interpretation for Overall Service

OVERALL SERVICE

17.) Masaya ako sa This shows that the officials and employees of the
kabuuang serbisyong Social Welfare and Development Office of
natatanggapsa akin Valenzuela City did their job accordingly that made
their people satisfied with the services that they
have given to them.

Overall Service
RECOMMENDATIONS
In order to maintain their good service to the public,

they can also do surveys to the people of Valenzuela,
may be once every after three months or yearly, to
check whether their service have changed either for
the better or not. And with this, they can do some
adjustments on how they can make their service
exemplary.

RECOMMENDATIONS
City of Valenzuela, particularly in the Social services
department, still needs a room for improvement. Though
according to the survey conducted, all the questions got an
average of 4.79 which indicates that the constituents of the
said city were very much pleased with the service and officials
of the city of Valenzuela. However, the fact that it did not
reach the highest score, which is 5, it shows that people of
Valenzuela are still expecting and looking forward for a better
and more improved services in their city. Officials of Valenzuela
City must take into consideration of making improvements and
developments of their services for the public.

“What counts in life is not the
mere fact that e have lived. It
is what difference we have
made to the lives of others that
will determine the significance
of the life we live..”
–Nelson Mandela
Wakas

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FEBRUARY 20, 1989

Tayo na, VALENZUELA!

Tayo na, VALENZUELA!

"A MODERN VALENZUELA

Tayo na, VALENZUELA!

Tayo na, VALENZUELA!

This stone arc, found along M.H. Museo ng Valenzuela

Tayo na, VALENZUELA!

Tayo na, VALENZUELA!

RECREATIONAL FACILITIES TOTAL

Tayo na, VALENZUELA!

9th Place, Most Competitive Cities

Seal of Child-friendly Governance Galing Pook Award

Tayo na, VALENZUELA!

Hon. Rex Gatchalian

Tayo na, VALENZUELA!

Among the infrastructure he concretized are the 48

Tayo na, VALENZUELA!

Tayo na, VALENZUELA!

Tayo na, VALENZUELA!

Tayo na, VALENZUELA!

Tayo na, VALENZUELA!

• Pamantasan ng Lungsod ng Valenzuela

Tayo na, VALENZUELA!

Tayo na, VALENZUELA!

Tayo na, VALENZUELA!

Tayo na, VALENZUELA!

Tayo na, VALENZUELA!

Tayo na, VALENZUELA!

Tayo na, VALENZUELA!

Tayo na, VALENZUELA!

Tayo na, VALENZUELA!

The team formulated a survey questionnaire to

The questionnaire is composed of 17

Tayo na, VALENZUELA!

Tayo na, VALENZUELA!

Natutugunan ang aking pakay na lakarin

Maayos at komportable ang pook hintayan

Maayos sa pakikitungo ang humarap sa akin

Alam ng aking kausap ang kanyang ginagawa sa trabaho

Magalang sila sa paglilingkod

Tinutulungan nila ako higit sa serbisyong nakatalaga

sinusunod ang pila

Maagap sila sa pagbibigay serbisyo

Laging may tao sa tanggapan sa oras ng opisina

Walang hinihiling na kapalit sa serbisyong ibinigay

Masaya ako sa kabuuang serbisyong natatanggap

Frequency Distribution is a simple way to

Mean is the average of the numbers. This is used

Tayo na, VALENZUELA!

Table 9 - Mean Values Interpretation

INTERVAL WEIGHT DESCRIPTIVE EQUIVALENT

4.51 - 5.00 5 Lubos na sumasang-ayon

Tayo na, VALENZUELA!

Valenzuela Social Welfare and

11.) Maagap sila sa 37 2 3 0 0

12.) Laging may tao