INDUSTRIAL TRAINING FINAL REPORT (INT 40110)

Prepared By :

MUHAMMAD AQEEL B ABD KAMAL SAYUTI

990908-14-5513

AM2001006591

BACHELOR OF INFORMATION TECHNOLOGY (HONS) IN

INFORMATION SECURITY

FACULTY OF COMPUTING & CREATIVE MULTIMEDIA

(FCOM)

KOLEJ UNIVERSITI POLY-TECH MARA KUALA LUMPUR

(KUPTM)

APRIL 2022

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 ACKNOWLEDGEMENTS

I must first and foremost give praise and thanks to Allah, the Almighty,
for His blessings that enabled me to complete this report in the given time and
move towards completing my training at Mesiniaga Berhad. I'm grateful that I
got the chance to do my internship at Mesiniaga Berhad because it was really
instructive and helped me become a better version of myself.

First off, I would want to express my gratitude to Mr. Norfadzly Bin

Abdul Rahim, my company's supervisor, for all of his guidance throughout my
internship. I also want to express my gratitude to Pn. NurShafinas Binti
Roslan, my academic advisor, for reviewing the report and logbook that I had
provided. I sincerely appreciate everyone's efforts and engagement.

Next are two resident engineers Danial and Naqi when I’m in Perkeso.
I greatly appreciate the both of them as my mentor in network related stuffs.
They guide and taught me well, sharing their experience and are always
happy to help. My internship team, Jez and Syafiq, thank you as always for
lending a hand when mishaps happened.

Special appreciation also goes to my beloved family for keep

encouraging me and support me for pursuing all the things that I have been
dream for. Finally, I would like to gratitude to my dearest friends for sharing
some ideas and motivation throughout my internship.

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 TABLE OF CONTENT

ACKNOWLEDGEMENTS ................................................................................2
TABLE OF CONTENT .....................................................................................3
LIST OF FIGURES .......................................................................................... 5
ABSTRACT ..................................................................................................... 6
1.0 INTRODUCTION ........................................................................................7
1.1 Background of Industrial Training .................................................. 7
2.0 OBJECTIVES ............................................................................................ 8
2.1 Objectives of Industrial Training ..................................................... 8
2.1.1 Collaboration and solid relationships with coworkers ............... 8
2.1.2 Providing Students with Real-World Jobs .................................8
2.1.3 Trust, action, and self-assurance ..............................................8
2.2 Objectives of report .......................................................................... 9
3.0 PROFILE OF COMPANY ........................................................................ 10
3.1 Background of Company ............................................................... 10
3.1.1 Company location ................................................................... 12
3.1.2 Company’s Mision .................................................................. 13
3.1.3 Company’s Vision ................................................................... 13
3.1.4 Company’s Values .................................................................. 14
3.1.5 Company Products and Services ............................................15
3.2 Organisation Chart ......................................................................... 19
3.2.1 Mesiniaga Board of Directors ..................................................19
3.2.2 Mesiniaga Management Team ............................................... 20
3.2.3 ITSS Organisation Chart .........................................................20
3.3 Industrial Supervisor Profile .......................................................... 21
4.0 DETAIL OF EXPERIENCE ...................................................................... 22
4.1 Introduction ..................................................................................... 22
4.2 Duties and Tasks ............................................................................ 23
4.2.1 Monitoring Perkeso MyCSC Ticketing System ....................... 23
4.2.2 Support Resident Engineer – RE ............................................24
4.2.3 PERKESO Video Conference – VC Project ............................25
4.2.4 Learning for TNB MPLS Project ..............................................26
4.2.5 Configuring Routers ................................................................ 27
4.3 Problems and Difficulties ............................................................... 28
5.0 RECOMMENDATION AND CONCLUSION ............................................ 29
5.1 Introduction ..................................................................................... 29
5.2 Recommendation ............................................................................30
5.3 Conclusion ...................................................................................... 31
References ....................................................................................................32
Appendix .......................................................................................................33
Appendix A ............................................................................................ 33
Appendix B ............................................................................................ 33

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Appendix C ............................................................................................ 34
Appendix D ............................................................................................ 34
Appendix E ............................................................................................ 35

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 LIST OF FIGURES
Figure 3.1 Logo of Mesiniaga Berhad ................................................. 10
Figure 3.2 Mesiniaga Berhad building in Subang, Selangor .............11
Figure 3.3 Mesiniaga location .............................................................. 12
Figure 3.4 Mesiniaga Berhad Values ...................................................14
Figure 3.5 NetSysCare ..........................................................................15
Figure 3.6 MB Cloud ............................................................................. 15
Figure 3.7 MB Hybrid ............................................................................ 16
Figure 3.8 XyberGuard ......................................................................... 16
Figure 3.9 Network Solutions .............................................................. 17
Figure 3.10 IT Maintenance .................................................................. 17
Figure 3.11 Project Management ......................................................... 18
Figure 3.12 Mesiniaga Board of Directors .......................................... 19
Figure 3.13 Mesiniaga Management Team ......................................... 20
Figure 3.14 ITSS Organisation Chart ...................................................20
Figure 3.15 Encik NorFadzly ................................................................ 21
Figure 4.1 MyCSC Ticketing System ................................................... 23
Figure 4.2 Perkeso’s Office .................................................................. 24
Figure 4.3 Perkeso’s Meeting Hall ....................................................... 25
Figure 4.4 Example of Sub-rack Diagram ........................................... 26
Figure 4.5 Configuring Routers ........................................................... 27

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 ABSTRACT

Practical training is a mandatory, systematic program that helps

apprentices achieve their professional goals in the future by developing their
skills and expanding their knowledge of the real world. All of the knowledge
and experience gained as a network engineer during this internship are
summarized in this report. At Mesiniaga Berhad, the 20-week industrial
training period began on May 8, 2022, and ended on September 23, 2022. I
had the chance to gain real-world experience working in an office with a
diverse group of people throughout this training.

The corporate profile and the tasks assigned during the industrial
training will be discussed in greater detail in this report. We'll go over the
assigned tasks in greater detail.By the end of this industrial industry, industrial
training had achieved its objectives. I will be able to put the theoretical
knowledge I learned at university to use in the training environment. They will
also get real-world experience in a working environment related to their field
of work, hone their skills in the areas where they excel during this industrial
training, learn new things at work, and gain knowledge they didn't get at
university. This will help them get familiar with the working world for their
future careers. They will also improve and develop soft skills like
communication, teamwork, adaptability, problem-solving, work ethic.

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 1.0 INTRODUCTION
1.1 Background of Industrial Training

An industrial training placement is a work experience that contributes to

professional development before graduation.In essence, university students
must participate in training placement in order to meet graduation
requirements. The industrial training placement (INT 40110) at Kolej Universiti
Poly-Tech Mara in Kuala Lumpur is part of the curriculum for the Bachelor of
Information Technology (Hons) in Information Security. It takes 20 weeks to
complete 10 credit hours.Throughout the internship, students are also
obligated to carry out the tasks given to them by the company and the
institution.

Students learn social, teamwork, professionalism, time management,

and leadership skills through industrial training. Additionally, students benefit
from this training because it can be included on their resumes. As recent
graduates with no prior work experience, it may assist students in finding
employment.

The five-month industrial training program will start on May 8, 2022,

and it will end on September 23, 2022 (20 weeks). All students were required
to apply for the internship independently, with the coordinator's assistance.
Due to COVID-19, the internship application was submitted online. The
necessary documents were sent via email to the selected company.

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 2.0 OBJECTIVES

2.1 Objectives of Industrial Training

2.1.1 Collaboration and solid relationships with coworkers

The students will work with a variety of workers in one company. For
instance, there are various religions and races. As a result, in addition to
challenging the job through consultation and assistance from other employees,
the intercommunication that is created by students and employees can uplift
the mood. As a result, employees' relationships are emphasized because they
can foster teamwork and bonding, as well as positive relationships with
coworkers.

2.1.2 Providing Students with Real-World Jobs

Students who are placed in the public or private sectors will have the
opportunity to learn about a real job for 20 weeks, which will be very different
from the classroom environment.In addition, students will be confronted with
numerous unfamiliar difficulties and difficulties.This situation is representative
of the actual working environment.As a result, this training will not only help
students mature, but it will also equip them with the skills and knowledge
necessary to lead and help them find work in the future.

2.1.3 Trust, action, and self-assurance

Additionally, students learn moral values through industry training.

Honesty, responsibility for their actions and confidence in making decisions
are among the properties that can be developed maintaining the company's
confidentiality to teach a student trustworthiness and responsibility. Therefore,
in order to guarantee that the firm's confidentiality continues to be an essential
component of its success, students should be encouraged to be honest with
themselves.

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2.2 Objectives of report

In accordance with the KUPTM's standards, each student is required to

prepare a report or complete assignments. Each student is required to write a
report on the activities carried out in the training industry. Here, students are
expected to keep track of everything they did or saw during their industrial
training. The report aims, among other things, to teach students how to write
comprehensive reports that meet industry requirements and adhere to
established guidelines. Additionally, this report will serve as evidence of the
students' internship locations. In addition, this report can help students learn
how to prepare a report for a higher level exam and cultivate confidence in
students' communication and interaction with employers in order to obtain
industry-related information.

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 3.0 PROFILE OF COMPANY

3.1 Background of Company

Figure 3.1 Logo of Mesiniaga Berhad

Mesiniaga is a listed company on Bursa Securities and one of

Malaysia’s leading ICT solutions providers and integrators. Established in
1981, it has a paid-up capital of RM60.4 million and provides end-to-end IT
solutions and services supported by many internationally renowned
technology companies. These solutions provide the building blocks,
management capabilities and security for any IT infrastructure. Our mission is
to drive customer business performance through technology and innovation.

Despite being a technology company, our view on technology is that it

merely acts as an enabler in improving customers’ business performance. As
such, our value to clients lies in our understanding of their business
challenges and subsequently providing best-of-breed business answers that
will enhance their productivity, competitive advantage and profitability.

The employees are core to their business. Motivated, spirited, driven to

create and deliver your success. Learn about working in Mesiniaga through
their lenses.

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 Figure 3.2 Mesiniaga Berhad building in Subang, Selangor

Mesiniaga was established in 17 December 1981 in response to

Malaysia’s New Economic Policy (NEP) to increase local participation in the
technology industry. A strategic plan was developed to cultivate local
entrepreneurial talent. The plan involved utilising a pool of ready talents in
IBM so that there will be a Bumiputera company that can serve as IBM's sole
hardware dealer and agent in Malaysia. The team was headed by the late
Ismail Sulaiman, who was formerly the General Manager of IBM Malaysia.
Together with a team of about 50 ex-IBM personnel, Mesiniaga became fully
operational on 1 January 1982 with a paid-up capital of RM500,000.

A bioclimatic oriented building that incorporates passive energy

features such as solar shading and optimum positioning of service cores. It
reduces energy consumption by maximising natural lighting and ventilation.
The most notable design of the building is its vertical landscaping with a
spiraling sky garden that provides shade and visual contrast to the steel and
aluminium surface.

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3.1.1 Company location

Figure 3.3 Mesiniaga location

By referring to the diagram above, is the location of the Mesiniaga Berhad

company. The headquarters of Mesiniaga Berhad is located in Subang Jaya,
whose address is Menara Mesiniaga, 1, Jalan SS 16/1, Ss 16, 47500 Subang
Jaya, Selangor.

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3.1.2 Company’s Mision

“Helping Customer Succeed”

3.1.3 Company’s Vision

“To be the Malaysian IT partner of choice”

For our Customers: We will be the primary reference point for our customers’
IT needs. This can only be achieved by a perfect alignment of our goals with
those of our customers. It involves deeply understanding how our customers
create business value and deploying technology in its attainment.

For our Employees: We acknowledge that employees are the lifeblood of our
business. We must attract the best talent, enable them to exploit their full
potential, deploy them to greatest benefit and merit their continued service
and commitment. We recognise that success in meeting employee goals is a
precondition to meeting organisation goals. We will be vested in this crucial
partnership.

For our Partners: We believe that our approach towards our customers
constitutes deep loyalty that will be reciprocated and mutually benefit our
vendors and us. We will demand the greatest commitment from our vendors
whilst offering the same to them, both of whose success is contingent upon
that of our customers.

For our Shareholders: We will create the greatest business value for our
customers in order to enjoy superior returns on our efforts. These returns will
compensate our shareholders for their faith in us. We will also promote
employee stock ownership which promises congruence between employee
and shareholder goals.

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3.1.4 Company’s Values

Figure 3.4 Mesiniaga Berhad Values

Mesiniaga’s decision-making is guided by their values of Respect,

Integrity, Commitment, Innovation and Teamwork. They believed that it would
provide their people with certainty and a shared sense of expectations. These
values define their identity and what they stand for.

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3.1.5 Company Products and Services

These are some of the products and services that Mesiniaga Berhad have
provided to their clients

A. NetSysCare

Figure 3.5 NetSysCare

Mesiniaga Berhad’s NetSysCare is a monitoring tools product. It keeps

track of the condition of your network devices, servers, and other key
equipment, allowing you to avoid issues like unplanned downtime, service
failures, and low consumables before they happen.

B. MB Cloud

Figure 3.6 MB Cloud

Mesiniaga’s MB Cloud is another product. MB Cloud is an in-country

managed enterprise cloud that offers customers an optimised computing
environment in which to operate production, disaster recovery, development,
and test environments or workloads at the lowest total cost of ownership.

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C. MB Hybrid

Figure 3.7 MB Hybrid

MB Hybrid is a Computing-as-a-Service solution that provides

consultancy, infrastructure, support, and optimization services to ensure that
your company data is properly placed and matched with your business goals.

D. XyberGuard

Figure 3.8 XyberGuard

XyberGuard offers cybersecurity monitoring services to quickly detect risks

and limit exposure to potentially dangerous cyber threats. Mesiniaga Berhad
will develop a security response playbook that will enable it to provide
enterprise-level security. Each threat response guide is created specifically for
the client’s IT environment.

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E. Network Solutions

Figure 3.9 Network Solutions

Mesiniaga’s Network Solutions ensures that the client’s networking

technology requirements are maintained up to date with the most recent
developments in the area. Clients may rely on Mesiniaga’s team of specialists
to provide the finest advice on how to optimise their network infrastructure
environment.

F. IT Maintenance

Figure 3.10 IT Maintenance

The maintenance services solution from Mesiniaga canp redict approaching

system failures. Mesiniaga Berhad foresees potential outages and notifies
clients so that they can address the root of the problem before it occurs. This
cuts down on the number of corrective occurrences and unplanned downtime.
Mesiniaga’s maintenance services solution ensures that clients have reliable
IT services with minimal downtime.

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G. Project Management

Figure 3.11 Project Management

Mesiniaga draws on their collective experience delivering and managing

large-scale projects for a variety of clients. Mesiniaga Berhad will be able to
better organise, communicate, and arrange client project deliverables as a
result of this. Mesiniaga Berhad draws on their extensive project management
knowledge to spot potential pitfalls and ensure that the project is completed
successfully.

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3.2 Organisation Chart

3.2.1 Mesiniaga Board of Directors

Figure 3.12 Mesiniaga Board of Directors

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3.2.2 Mesiniaga Management Team

Figure 3.13 Mesiniaga Management Team

3.2.3 ITSS Organisation Chart

Figure 3.14 ITSS Organisation Chart

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3.3 Industrial Supervisor Profile

Figure 3.15 Encik NorFadzly

Name : Encik NorFadzly Bin Abdul Rahim

Position : Service Delivery Manager

Phone Number : 012-2998971

Email : norfadzly@mesiniaga.com.my

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 4.0 DETAIL OF EXPERIENCE

4.1 Introduction

This chapter will go over the tasks that the company gave me during
my internship. I was given a job in the ITSS and Staging Department
throughout my internship. My assignment, though, is to monitor Perkeso's
network and set up routers for TNB. So, I completed a variety of jobs
throughout my internship, and I also picked up and learnt a lot of new
knowledge.

The IT Support & Services Division (ITSS) was formed in March 2020
which was previously known as the Service Delivery Division (SDD) which
was also formed in February 2014 as a result of the restructuring of the entire
company at the end of 2013 to provide services on the implementation of post
support, IT Managed Services and Business Process Outsourcing (BPO).

The IT Support & Services Division (ITSS) is a unit responsible for

taking care of and placing students in the company or on site who need
support or help in carrying out the projects received. This unit will place
students according to the places that have support requests in IT services.
There are students placed in one place only and there are also students
placed on site who have requests for support or assistance in IT services or in
carrying out work or projects.

Students are given the task of preparing new technology, have been
given the responsibility to help carry out the project in terms of preparation
and help in providing IT services or any work to the project department.
Students who are given this task are supervised by a project team worker who
will supervise the students and give guidance to the students. Students who
carry out industrial training will be assisted and work with Mesiniaga Berhad
staff who are based in the company.

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4.2 Duties and Tasks

4.2.1 Monitoring Perkeso MyCSC Ticketing System

Figure 4.1 MyCSC Ticketing System

The support must manage Perkeso's enquiries by email, telephone or

live chat while comprehending the demands of the customers and promptly
responding to them with appropriate information. In order to provide help,
good interpersonal skills were used together with critical thinking and
problem-solving abilities.
Support must make sure that all Perkeso’s reported tickets, particularly
those pertaining to HR2U and Network issues, are updated on a daily basis
before determining how to address the issue. Any method agreed upon
between the customer and support team, including face-to-face or remote
communication, can be used for the response. If a problem is difficult to
resolve, it will be escalated to an industrial supervisor who will provide
guidance on what modifications to implement or what should be eliminated in
order to maintain a positive working relationship with the client.

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4.2.2 Support Resident Engineer – RE

Figure 4.2 Perkeso’s Office

Engineers who live there operate the Perkeso network throughout

Malaysia's peninsula and east. Support must regularly assist and support RE,
whether in person or remotely by addressing end user difficulties. Support can
also allow the RE to remotely access the support’s PC or laptop to assist with
their jobs. Support employees must visit to Perkeso Putrajaya, Petaling Jaya,
Wisma Klang, or Wisma Kuala Lumpur to help RE with network setup,
network configuration, and server maintenance. Aside from visiting other
Perkeso, at Menara Perkeso, support employees also have to assist with
network Preventive Maintenance (PM), network troubleshooting and change
hardware such switch or Access Point (AP). Support must also visit Mesiniaga
Berhad Headquarters to assist with setting any related devices for training at
Mesiniaga.

24
4.2.3 PERKESO Video Conference – VC Project

Figure 4.3 Perkeso’s Meeting Hall

System analyst infrastructure sends out a weekly email reminder about

the scheduled meetings. They would inform regarding the venue, date, time
and the method of joining the meetings or events. Support is required to set
up the hardware for meetings, such as Perkeso board meetings or online
gatherings, and to assist the meeting secretary or event coordinator in setting
up the meeting room or hall site. Support played a limited role in attending
the conference to ensure a successful one, but they were only called upon
when necessary. Besides setting up the meetings and events, there is also
Preventive Maintenance that needed to be done once every 3 months. The
Preventive Maintenance is to check the condition of the hardware and
network of the devices used for the video conference.

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4.2.4 Learning for TNB MPLS Project

Figure 4.4 Example of Sub-rack Diagram

Here I learned the sketch map for TNB MPLS project given by my co
worker, Tuah. I needed to identify the distance from the project site to another
project site to determine the type of cable used.I also learn about the sub-rack
diagram issued by the project manager. By viewing the diagram, it shows how
to install based on the diagram set according to the project location. It also
prevent us from making mistakes by viewing the diagram. Ensure that the
SFP used is in accordance with the specifications and conditions required
based on the distance found in the map sketch. Make slides to make it easier
for the cabling team to install the cable in the correct port hole as specified in
the configuration. We also have to send email slides, pictures, proof of
delivery to the engineer at the project site. Also, receive calls and answers
questions if there is a problem or confusion with the cabling team.

26
4.2.5 Configuring Routers

Figure 4.5 Configuring Routers

The first thing was I learned how to configure the router. It’s a long
process since before configuring you have to upgrade the router first because
the CISCO gave all of it in old version. So, we need to upgrade its Rommon
and IOS. The process of upgrading will took like 2 hours each router. We
need to ensure that the wires are installed correctly so that no short circuit
occurs. Using the Eggshell and putty application to set the code into the router
for upgrading and configuring. All the command are given by my co worker as
it was a very long command. Receive MOP Steps to avoid making mistakes in
configuration. We also carry out packaging and deliver it to the location where
the router will be used. This is a project with TNB so it will be delivered to all
TNB sites.

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4.3 Problems and Difficulties

Several challenges have arisen during my internship program, making

it difficult for me to complete my tasks. The lack of confidence and
interpersonal communication skills is the first issue that arises during the
internship. Even though I am a very bubbly, outspoken, and extrovert type of
person, I still have this issue where I find it difficult to be open to new people.
It would take more than one month for me to break down my barrier, reveal
my true self, and demonstrate my true potential and confidence. People have
always thought of me as a passive worker, even though I am simply battling
with my inner self to adapt to my new surroundings.

There are a few challenges I faced during my internship. One of the

difficulties that I have encountered is that there is lack of availability of
colleagues to share their knowledge and also to guide me as a newbie. The
first day I entered to the company, my manager was on leave and there was
no one in my department to explain to me about my job scope as well as
briefing of the company and department. They only assigned another intern
who were going to end his internship next few weeks to assist and briefly
explain her jobs that will be handled to me. I have to pick up everything
quickly and to figure out things by myself as the staff members are usually not
available. It is different from the university where the lecturers give you the
guidelines so you would know what you need to do, and how you should do I

A common intern problem is asking questions. My biggest hesitation

lies in asking questions. What if asking questions will create an impression
that I don’t know anything? So many thoughts roaming through my mind. I’m
not even sure which of my colleagues will help me or will they feel disturbed. I
feel hesitant in interrupting them. I might land a really good internship but
upon starting I realize that the work environment is excessively grave and
professional. In such an environment, I find it difficult to ask questions for the
fear of being judged.

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 5.0 RECOMMENDATION AND CONCLUSION

5.1 Introduction

This chapter will focus on the benefits obtained of the industrial training
for 6 months for the students that take the Engineering course and the
conclusion of the overall experience during the internship under Mesiniaga
Berhad and Perkeso

Industrial training is an approach that has been taken by the University

to increase technical knowledge and provide experience in the working
environment. From the experience and observation of students throughout
this period of industrial training, students can conclude that industrial training
is not only a place to train oneself for the real world of work but can educate
students to comply with all the rules set. In addition, this industrial training is
also one of the good learning methods to add to existing knowledge.

The benefits of the industrial training are numerous. One of them is the
capacity to put the knowledge acquired through study into practise. Most of
the time, students were only taught theories in school, but the assignments
they were given at work offered them a real understanding of interpersonal
skills and how network solutions operate in businesses. Working with
individuals in person rather than remotely is undoubtedly more advantageous
because it makes it easier to connect with them, comprehend their problems,
and offer solutions.

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5.2 Recommendation

As a recommendation, I'd suggest that the new student who wishes to

begin the internship apply at Mesiniaga Berhad because they can learn a lot
and experience a lot there. Information technology, finance, and many other
disciplines have a lot of current courses that we take in university that they
can be applicable to.

Additionally, Mesiniaga Berhad frequently provides interns the

opportunity to continue working there after their internship has ended. Only
the students who will conclude their semester following an internship will
receive an offer from Mesiniaga, nevertheless. As a result, students are no
longer required to worry or look for work. The student's future will be made
easier by this.

Students undergoing industrial training must always accept

assignments that will be given by their supervisors or employees in the
organization better. Students need to be punctual by complying with existing
rules and work ethics when undergoing industrial training in the organization.
Industrial training is effective learning for university students by giving
students exposure to situations in the world of work as well as experience
during industrial training before students enter the real world of work.

30
5.3 Conclusion

In conclusion, industrial training is a significant step for higher

education institutions in exposing students to the work of real-world experts.
Without a doubt, students may learn new ideas, techniques, and shortcuts in
the classroom that are not included in the textbook. Soft skills like
interpersonal skills are valuable to learn when getting practical training. One
cannot operate alone in a professional setting and rely on others to function
as a team. The good news is that Mesiniaga Berhad and Perkeso both offer
all the benefits. I am confident that these traits will support me in my work
while enhancing KUPTM's professionalism and reputation.

In addition, as a student studying in computer engineering with a major

on networks, I discovered that it was challenging to concentrate solely in our
areas of interest while avoiding topics unrelated to networks. People in society
have a stigma that those who study computer related courses are capable of
handling any computer-related issues. Although it is prejudiced, it is
nevertheless useful when seeking knowledge. A degree gives us a foundation
that does not completely hide the wider picture of the world, but it does assist
us as we work to pursue the expertise, we would hope to follow in the future
by overcoming challenges that serve as a stepping stone to a brighter
tomorrow

Moreover, I think the student benefited greatly from the assignment

that was given to them. It provides a multitasking value with critical thinking
accuracy to not only focus on what we already know, but also strive for more
knowledge that may be useful to other people as well.

At the conclusion of this industrial industry, the objectives of industrial

training were achieved. I will be able to apply the theoretical knowledge I
learned in school to the training environment, get practical experience in a
workplace related to my field of work, hone my skills in those areas where I
excel during this industrial training, learn new things at work, and pick up
knowledge that I couldn't have learned in school, all of which will help me
better prepare for and advance in my future careers.

31
 References

 Mesiniaga | Helping Customers Succeed. 2022. Company Leadership |

Mesiniaga. [online] Available at: <https://mesiniaga.com.my/company-
leadership/>

 Mesiniaga | Helping Customers Succeed. 2022. About Mesiniaga |

Mesiniaga. [online] Available at: <https://mesiniaga.com.my/about-
mesiniaga/>

 The Official Board. 2022. Org Chart Mesiniaga. [online] Available at:
<https://www.theofficialboard.com/org-chart/mesiniaga>

 Company Profiles and Reviews - JobStreet.com Malaysia. 2022. Working

at Mesiniaga Berhad company profile and information | JobStreet.com
Malaysia. [online] Available at:
<https://www.jobstreet.com.my/en/companies/609995-mesiniaga-
berhad#:~:text=Mesiniaga%20is%20a%20listed%20company,many%20in
ternationally%20renowned%20technology%20companies.>

 APAC Outlook Magazine. 2022. Mesiniaga Berhad | Company Profiles |

APAC Outlook Magazine. [online] Available at:
<https://www.apacoutlookmag.com/company-profiles/352-mesiniaga-
berhad>

 Mesiniaga | Helping Customers Succeed. 2022. Mesiniaga. [online]

Available at: <https://mesiniaga.com.my/>

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 Appendix

Appendix A

Mesiniaga Ticketing System

Appendix B

Troubleshooting Access Point

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Appendix C

Setup laptops for JPN’s Staffs for their training

Appendix D

MPLS TNB Project Schedule

34
Appendix E

Meeting about safety by Mesiniaga

35