Professional Documents
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Working Backward
Working Backward
Rebecca D. Costa
Everyone knows the value of planning ahead of time, but very few of us think about how
effective working backwards in business can be.
Take something as common as securing a business or real estate loan for example. Not
long ago borrowers had no idea whether they would be approved for a loan once they
applied. They may have thought their credit history and assets were sufficient, but until the
lender gave them that final nod of approval no one knew exactly on what basis the lender
would decide. What’s more, borrowers whose loans were turned down might never learn
the real reason why. Never mind whether there was recourse to correct that reason. As a
result, many borrowers found themselves going from lender to lender, turned down for the
same correctable reason.
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Today hundreds of online sites assist borrowers in determining whether they are
qualified in advance of filling out an application. Moreover, should a borrower discover
they don’t (or barely) meet a lender’s criteria; clear steps on what they can do to better
their qualifications are spelled out. For instance, if the culprit turns out to be a low credit
score, online tools show how many points a borrower can raise their score by simply a)
lowering their overall debt, b)reducing the number of credit cards they own, c) making on-
time payments, and so on. By using this information, prospective borrowers can act
beforehand to make certain their credit score is never an obstacle to securing a loan.
Today, many college students choose their majors based on the foreseeable job market.
With many graduates unable to find good paying jobs and forced to move home, it makes
sense to choose a course of study that leads to employment. So by looking at industries
where the greatest job growth is expected, students can work backwards to make certain
they’re prepared for those opportunities.
Politicians are also famous for working backwards to win elections. They shape their
platforms to appeal to issues that are of interest to the greatest number of voters. Then
once in office, work backwards to sculpt legislation to garner the support they need to pass
new laws and programs.
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Not long ago a handful of young engineers reached out to me to discuss a start-up they had
in mind. Having spent my career working with early stage companies which quickly grew
into industry game changers (Apple, Abbott Labs, Xerox, Oracle, etc.) they wanted to see if I
had any advice to offer them.
After studying their forward-facing business plan – complete with five year financial
projections, product line extensions, competitive analysis, distribution and manufacturing
analysis, etc. – and listening to their detailed presentation – I asked whether any of them
had considered working backwards.
“Backwards?”
“Yes. For example, let’s start with what you need to get your company going. . .”
“We already have the ideas and the patents, so the answer is capital. We need capital.”
There was silence. Then one of them piped up, “We don’t know what we need to get
capital. We thought it was the patents and business plan. . .”
From here we began working backwards. First, we identified the individual investors
and venture capital firms most likely to invest in their technology category. Then from
here, how to best get access to the those likely investors. From here, we identified the
start-ups these investors had recently seeded. And then crafted a plan to reach out to the
founders of the successfully seeded companies to get to the bottom of precisely what they
did to get funding from the investor.
And we continued to backtrack like this until we reached a point where we could work
backwards no more.
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Fortunately, most engineers and scientists are familiar with the value of reverse-
engineering. This is how many problems are diagnosed and corrected. So the young
founders of this start-up quickly grasped the idea and dove head first into the process.
The result?
The first venture capital firm they presented to claimed they were a “strong match” for the
kind of investment they looked for and seeded the company.
In this case, the engineers went in with a presentation which meticulously conformed to
presentations which had already been successful with that firm. There was no reason to
believe that what worked previously would not produce the same outcome.
As predictive analytic technologies gain in efficacy and popularity, our ability to reverse
engineer the steps needed to guarantee successful outcomes grows by leaps and
bounds. But only if we learn to use the information and tools to work backwards.
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Rebecca D. Costa
Her follow-on book, titled On the Verge was introduced in September 2017 to critical
acclaim, shooting to the top of Amazon’s #1 New Business Release. Costa’s work has
been featured in The New York Times, Washington Post, USA Today, SF Chronicle,
The Guardian, etc.