1.

Product Introduction

2. Key Features & Operation

3. Front View/Rear View

4. Repair Preparations

5. Layout & Wiring Diagram

6. Troubleshooting

7. Disassembly
Product Introduction
Product Introduction

CPU 4 X CA72 @1.7GHz

DDR LPDDR4 64bit @1.6GHz

Flash 8GB (eMMC 5.1)

HDMI 3 INPUT, HDMI 2.0

USB 2 INPUT, USB 2.0

- Super Narrow Bezel Design
BT/WIFI Built-in top
- 2160P Ultra HD

- Quantum Dot Display Eco Sensor/IR Built-in bottom

- 60Hz Local Dimming Sound 60W / 4.1ch

- Smart HUB Smart Control O

- Rotation Screen
Voice Interaction O
- Tap View
Product Introduction
Product Introduction

HDMI

HDMI

HDMI
USB
USB
Product Introduction
Accessory
Key Features & Operation
Key Features & Operation

2020’ Smart Hub UI

- Smart Hub first screen

- Apps menu - For You menu

Key Features & Operation

2020’ Smart Control

Key Features & Operation

2020’ Smart Control

Key Features & Operation

2020’ Smart Control

2020’ Smart Things
Tap View (NEW)
Tap View (NEW)
Portrait Mode
Key Features & Operation

Portrait Mode
Key Features & Operation

Portrait Mode
Front View/Rear View
Front View/Rear View

Front View & TV Controller

Front View/Rear View

Sound Sensor(NEW)
Analyzing the amplitude and form of noise while watching TV, it enables TV to keep listening to voices
Customer can use this function for intensifying the clarity of voice among sound signals.
Yet it can violate privacy when using sound sensor for reat-time noise sensing, which is why H/W Switch is applied.
Layout & Wiring Diagram
Layout & Wiring Diagram

Layout 43” Example

Layout & Wiring Diagram

Wiring Diagram (43”)

JOG

MOTOR

MAIN SMPS

SPEAKER
IR
Layout & Wiring Diagram

Block Diagram
512KBIT
I2C
LPDDR4 1.6GHz LRDDR4 I/F Nike-M EEPROM

64bit USB 2.0

1.6GHZ • 4 X CA72 @1.7GHz USB2.0
(32,096 DMIPS) USB 2.0
eMMC eMMC5.1 USB2.0
8GB • Mali-G51 MP4 760MHz
• eMMC5.1
• LPDDR4 64bit @1.6GHz USB 2.0
• 2 MFD Combo Module
• 2xUSB 2.0
• DSC Decoder & VRR
(HDMI 2.0 2port + 2.1 1Port) I2S Sound Amp Mid
• HEVC /AVS2.0 1xUHD120p LRCLK / BCLK / SDATA0
• USIT2.0 Vx1 Combo I2S Sound Amp Woofer
LRCLK / BCLK / SDATA0
I2S Sound Amp Tweeter
Tuner LRCLK / BCLK / SDATA1
DIF/SIF
RF CVBS
1Half+1Full) I/Q (위성)
Tuner TS Serial

PDM MIC

Function / IR
TMDS(HDMI) IR (IRR/IRB) Eco Sensor
HDMI x 3ea
Sub Micom IR
Cortex-M0 I2C
For Main 4MBIT
SPI Flash

USI-T 12Lane
Demura UHD 120Hz
Micom
24.576MHz Cortex-M0 4MBIT Demura SPI I/F
X-TAL
For Tcon SPI ROM
(Tcon Data)
Panel
Layout & Wiring Diagram

Main Board
CN1301(USIT)

MOTOR

POWER

CN1306(BT/WIFI)

HDMI1

HDMI2

HDMI3

USB

USB

SPEAKER CN1501(FUNC/IR)
Layout & Wiring Diagram

Main Board Pin Map

Layout & Wiring Diagram

Main Board Pin Map

Layout & Wiring Diagram

SMPS Board & Pin Map (43”)

CNL801

CNM801
Troubleshooting
Troubleshooting

<Motor Calibration>
Factory 리모컨을 통해 Mute + 7 8 9 + Exit Motor Calibration

<Landscape <-> Portrait >

Troubleshooting
Troubleshooting
Troubleshooting
Troubleshooting
Video: Customer
Customer Picture
Picture Test Test
Troubleshooting

Video

NIKE-M
Troubleshooting - Video
TROUBLESHOOTING VIDEO PROBLEMS –
Pre Scaller & US Post of MAIN/T-CON BOARD
MUSE-M Main Section PRE FRC Section POST FRC Section TCON Section PANEL

Customer Customer • Check Panel

Customer Picture Test 1
Picture Test 2 Picture Test 3
MUTE
MUTE 369 • If Noisy Video:
147
MUTE  SocTCON
MUTE
Pattern in
Mute 369 Mute Factory Mode
Mute 147 Mute PRE FRC May not be available for
POST FRC
Larger models over 70 inches
(Factory Mode) (Factory Mode) . • 관측된 noise의 타입
 Video Operation (Bars, single lines ,
Generated on  Video Operation  Video Operation  Video Operation video distortion,
Main Section. Generated at Generated at Generated at T-CON etc to help .
Pre FRC Section Post FRC Section Section.
 If OK: • Noise가 화면의 반쪽
 Source & Input  If OK: If OK:  If OK: 에만 발생시 패널 케
• Replace Main/ • Replace Main/ • Replace Main/
Cables 이블 확인.
T-Con Board T-CON Board T-CON Board
 Other inputs • Panel Cables ,
 If Noisy:  If Noisy:  If Noisy: Main/T-Con Board
 If Noisy:  Post FRC Section  Mute 369 Mute  Main/ T-CON Board or Panel 확인.
 Pre FRC Section  Panel
Test Patterns
AUDIO Troubleshooting:

Source (One Connect) TV Main Board Speakers

AUDIO TEST

• No TV Sound
 Menu/Audio/Speaker Settings/set to TV Speaker

• Noisy/Distorted TV Audio • No HDMI Audio

 Customer Menu/Support/ SOUND TEST
 If SOUND TEST FAILS (Missing/Noisy Audio)
 Speakers (compare resistance/quality)
 Main Board /Connector/Cable
 With external Audio Generator (device or App)
• Compare audio level out to speakers with multi meter.
 Replace defective Speakers or Main Board or Cable
 IF SOUND TEST OK
 Audio Source & External Cables
 Other Inputs
• Optical Digital Out Errors
 Red light from Optical Digital Out
If missing replace TV’s Main
Board
 Source / HDMI Cable & One Connect
 Swap with other HDMI Inputs/Sources
 Perform EDID Write in Factory Mode
 (Can restore missing HDMI Audio).
 Bulletins and Latest firmware on TV
• If not restored replace One Connect
• Check Audio Format PCM/Dolby based on external Receiver
• ARC Issues
 HDMI Cable is input to the ARC Designated HDMI port
 ARC (HDMI Control) is enabled on the external Receiver.
• Bluetooth Audio “Sound Share” Connection Issues
 Sound Bar is in TV Mode
• To Connect, Press & Hold Play Button until Sound Bar pairing mod
e begins.
Troubleshooting - Network
Network Troubleshooting

TV Router Internet
TV -> Router “Failure” Router -> Network “Failure”

 Check Network Status  Check Network Status

 Wired & Wireless MAC Address in Customer Support Menu.

 No Wired MAC Address: Replace Main Board  Instruct the customer the TV has proper connection to
 No Wireless MAC Address: the router and is likely OK.
 Module cabling & voltages from Main Board.
 If operating voltages are OK but signal missing  Check other devices using network are OK. If they test
Replace WiFi Module (WiFi/Bluetooth Module) OK this does not mean the TV should be working.
 Proper security passcode
 Check Wi-Fi signal strength at TV (use WiFi Analyzer or similar App)  Try another source (Hotspot) to test/show TV Network
 Try another source (Hot spot or Test Router) operation.
 Check related Bulletins
 Check Factory Mode / SVC / Info/ WiFi Error Count
(replace module for high error counts)
Network: Troubleshooting

“Wifi Analyzer” App

1. Download “Wi-Fi Analy
zer” App (Android

2. Choose WiFi to TEST

1. 2. 3. Examine the signal st
3. rength from the locati
on of TV and Router

 Check different WiFi

signal in the same
. Wi-Fi Signals . Competing . Ideal Channel Location place

 Check adjacent
Channel

 Check current/ideal
channel location
 Wired LAN Test – External Router
Wired LAN Operation (TV to Router) Test
Use external Router and Lan Cable for Test Wired LAN Operation Test
(In this case, Internet access is not in use.)
1. Connect external Router and
Lan Cable to TV
2. Menu -> Network -> Network Settings
External Router and Lan Cable -> Network Type -> Wired -> Connect
3. Check the connection from TV to Router
(Not from Router to Internet X)
If connection to Router is confirmed,
Then TV is OK. Tell customer that check
the connection between Lan Cable and Router.

(NOTE: Previous Model Year - On Screen

Display Example)

 TV properly connected to Router

41
Wireless Internet - Wi-Fi / Router Issues

1) Wi-Fi Security Key

2) Distance between wireless router and TV
3) Go to TV Web Browser / Go to speedof.me / testmy.net
o HD Video Streaming - 5Mbps and up
o UHD Video Streaming - 25Mbps and up
o Check Latency less than 50ms
Troubleshooting – BT/WIFI
① CN1403 (BT/WiFi)
1 BT/WiFi_NRESET 2 WIFI_WOW
3 WIFI_5V 4 GND
5 D-_USE_BTWIFI 6 D+_USE_BT/WIFI
7 GND 8 WIFI_PHY_ON Pin1 Pin10
9 BT_UART_TXD 10 BT_WAKE Pin1

Pins 1 2 3 4 5 6 7 8 9 10
3.3 3.3 5Vdc 3.3
Standby 0 0 0 0 0 N.C.
Vdc Vdc VCC Vdc
3.3 3.3 5Vdc Sig Sig 3.3 3.3
Pwr on 0 0 N.C.
Vdc Vdc VCC (DM) (DP) Vdc Vdc

- Go to Menu/Support/Contact Samsung

. Wired MAC Address (missing or error - replace Main Board)

. Wireless MAC Address
. Bluetooth Address
- If Bluetooth Address or Wireless MAC Address are missing or
errors exist
 BT & Wi-Fi Connector Voltages. If Voltages are OK but no BT or
Wi-Fi Signals voltage(s), replace defective Module.
Factory Mode
Setting TV into Factory Mode: Important Items:

Factory Remote  Option (must set Option Bytes when replacing

1. Power TV ON Main Board)
2. Select TV Source
3. Info/Factory  Option/ Factory Reset (returns TV to out of
4. Use MENU for return box condition. Does not reset Apps)

Samsung IR Remote  SVC / Test Patterns

(Limited Operation)
 SVC/Info/ ER Count (Important to check for
Part No. 1. TV Power Standby
2. info + Menu + Mute + power on errors. Note: Resets to 0 with Factory Reset.
AA81-00243A
 Factory Reset: Select Factory Reset

 Setting Option Bytes

1. Enter Factory Mode with
Service Remote (only)
2. Check Option Byte Table
located on GSPN (Fast Track
or Tips)
3. Select each item to change
4. Soft power TV Off to load
- Micom Version
- Sub Micom
- Tizen
- BT Version
- E-Manual
- Blaster Version
- E-Pop Version
- EDID Success (Status)
- HDCP Success (Status)

- Model
- Wired MAC Success
- Wireless MAC Success
- WiFi Version
- CO Status (“O” Operational)
- Factory Data Version
- SID
- Date of Purchase (resets with
- Factory Reset)
 Check Test Patterns
SVC/Test Pattern
1. Verify “Scaler Pattern” and
“US Post Pattern”
2. Verify “FRC Pre Test Pattern”
3.Verify “FRC Post Test Pattern”
4. Verify “SoC TCON Test Pattern”

Factory Mode / Control / EDID

1. Remove ALL HDMI
connections

2. Factory Mode/Control/EDID
(Press Enter)

3. Select EDID/OFF to ON (Right

Arrow Key)

4. Select EDID WRITE ALL (Enter)

5. Wait to Success (Right Arrow

Key)

6. Confirm EDID WRITE ALL

SVC/Info/ER Count Success (Menu Key)

• WD Count: Watch Dog

(Hardware related issue)
• AR Count: Auto Reset
(software (i.e. Apps) related
 important Error Count
 Status Screen.
• Verify each item listed.
Important Frame Series – Full One Connect: Hi Serdes Error Count
- Serdes Error Count - High
- Serdes Reset Count – High
- Wi Fi Error Count – High
- BT Error Count - High
IMPORTANT: Q Series –
Full One Connect Models
 High Serdes (communication)
Error / Reset Count .
 Check/Repair Optical Cable,
TV Main Board or One
Connect failures.
 This may create high WiFi /
BT Error counts
 Do not replace WiFi/BT
Module.
 After repair reset error
counts with Factory Reset.
 Test WiFi / BT Operation
 SVC>Reset

Apps Reset
: Reset APPS data for Smart Hub

SVC Reset
: Initialize to the very first status of New TV
(Menu>Setting>General>Initialize)

Factory Data Reset (Function for production, Do not use this)

: Initialize Factory Data to Default TV2OC Serdes Error Count
OC2TV Serdes Error Count
ER Count Reset Serdes Reset Count
: Initialize Error Count on the right WD Count
RS Count
AR Count
Vcc Fail Count

WIFI NO DETECTION COUNT

BT NO DETECTION COUNT
TCON PMIC Fault Count
분해
1. Carefully position the TV so that the screen is facing downwards.
Make sure to place the TV upon a soft cushion
or any material that will prevent damage to the screen.
2. Remove stand clean back.
※ As product is heavy, make sure that 2 people hold this.
※ Hoist product with Panel and Body part together.

3. Remove 4 screws at the checked points on the pics, and 4. Remove holder cover just like pics.
remove stand. As stand is heavy, make sure that one hand hold
the stand while the other remove screw. Then take the stand out of
TV with two hands.
 5. Remove screws at marked points. 6. Put hand into the circular part on the rear cover and
gently lift it upward.

7. Disconnect BT/WIFI module from upper left, then remove

module.
 8. Disconnect cables from Main board. 9. Remove 4 screws at marked points and
(Upper left, clockwise FFCx1, Encoder/SW Cable, then lift main board out of Body.
SW Cable, Power Cable, Function, SPK, BT/WiFi)

10. By removing 4 screws at marked points, take the speaker 11. By removing 5 screws at marked points, take the SMPS
out. out in the pic.

Discharge
Points
 12. Remove screws at deisgnated places. 13. Remove Motor Assy.

14. Remove screws.

15. By releasing the locking at the marked points, dispart the

middle and top.
16. After removing screw at marked point, dispark Power key from middle.

17. Disassembly Complete