Introduction to Digital

Transformations
Key takeaways

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Introduction to Focus on the real value
levers of your organization
Digital and commit to measuring
business impact as you would
Transformations: in any other transformation
5 key takeaways
4 5
Act as a change agent from
the beginning who navigates
organizational barriers for the
team and role-models new
ways of working
3
Implement the Digital
Transformation through a
Apply technology to
improve business
structured approach consisting of a operations throughout
strategy (roadmap), capabilities the value chain including
(Agile delivery, talent, data & operations automation,
technology) and adoption & scale
(execution engine)
data analytics and
customer needs
Anticipate and prepare to
address culture traps that can
sabotage a transformation
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Digital Transformations
Contents
How Digital Transformations unlock
value
Six building blocks of success
Leadership characteristics to drive a
Digital Transformation
Unlock value for your organization through 4
crucial Transformation levers:
 Connect with stakeholders, innovate operating
models, decide more effectively, and automate
for Agility
Apply technology to improve efficiency, decision
making, and customer experience
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Unlock value for your organization through 4
crucial Transformation levers
Digital is an accelerator
Connect with customers, employees and
partners to elevate their experiences:
• Eliminate friction in their experiences
• Execute seamless handoffs
• View the end-to-end journey of all
interactions
Innovate new ways of operating:
• Disrupt incumbents and existing
business models
• Build new ecosystems
• Shift value pools
• Disintermediate industries
How Digital Transformations
unlock value
Decide in a way to lead to better outcomes:
• Make quicker, unbiased, more timely
decisions
• Make more accurate predictions
• Draw insights more quickly and for
less cost
• Design more personalized products
Automate and digitize working models:
• Bring products to market faster
• Remove errors from the process
• Deploy the best assets against
highest value tasks
• Adapt quickly to customer requests
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Identify current and future points of value capture
and apply technology to disrupt your industry
High-level questions for a transformation
How is the competition set?
How are the disruptors in your industry going
to reshape your future sources of revenue
and profit?
What would it take for you to be the disruptor
in that industry and how could you create more
value?
How Digital Transformations
unlock value
Technology to unlock value
Robotics: Automate many activities that
knowledge workers perform on a computer
Machine learning: Uncover patterns and
make predictions
Blockchain: Decentralize transactions
securely and transparently
Biometrics: Identify your customers and
protect their personal data
Augmented reality: Support complex jobs
with overlaying visuals and audio
Natural language processing: Extract data
from written or spoken languages
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Digital Transformations
Contents
How Digital Transformations unlock value
Six building blocks of success
Leadership characteristics to drive a
Digital Transformation
Create a strategic roadmap to get stakeholder
buy-in and prioritize initiatives
Develop a talent strategy, including up- and re-
skilling of employees and attracting new talent
Move towards Agile delivery with a design
thinking mindset and frequent interactions
Use new technology via building, buying or
partnerships
Formulate a clear data strategy and roadmap
driven by value to business
Drive adoption and scale across teams
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Transformation success requires alignment
of strategy, capabilities and scaling
Strategy Capabilities
By: By:
Developing a strategic
roadmap starts with crafting a
vision statement to provide a
North Star, then sequencing
initiatives so they capture
value as they scale throughout
the organization
Six building blocks of success
Adoption and scaling
By:
Planning a talent strategy requires
understanding what talent you need, what
talent you currently have, and how you will
bridge the gap
Implementing Agility requires reimagining
decision-making, team structures, funding,
technology, and talent Digitizing at scale requires not only
rapid adoption of digital
Modernizing your organization’s solutions across the enterprise,
technology can be enabled by using but also transformation of
cloud to develop a digital platform that organizational structures and
works with legacy infrastructure operating models
Transforming data requires addressing
data strategy, data architecture, and data
governance in a way that the organization
links its data plan with business outcomes
and the broader Transformation agenda
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Digital Transformations
Contents
How Digital Transformations unlock value
Six building blocks of success
Leadership characteristics to drive a
Digital Transformation
Build enterprise capability in at least one new
high-impact area for the enterprise
Think about frontline change from the start in
order to deeply understand all the granular
changes needed to truly create sustainable
results
Ensure that you act as a change agent who
navigates organizational barriers for the team,
communicates effectively, funnels resources, and
builds up new change leaders
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Eight common culture traps that obstruct success
Slow and steady wins the race
“We have a viable business model now. We can take our time
going digital."
Digital is driving a winner-take-all environment. First movers
and superfast followers are capturing the lion’s share of
economic profit.
Moonshots only
“Going digital means we must launch a radically new, disruptive
product.”
Reality is usually a two-track approach. Digitize the current
business while developing the capability to build a new business.
Silo mindset
"Let's not worry about that other function -- our team knows what
we're doing."
Cross-functional, cross-silo teams solve problems and produce
deliverables more quickly.
Squeeze it in
“Our people can do this in addition to their current jobs."
Lack of committed resources is the most cited reason that Digital
Transformations stall or fail.
Leadership characteristics
to drive a Digital
Transformation
Ivory tower
“We’re the incumbent. Our business is safe.”
Boundaries between industries are collapsing. 7 of the 12
largest companies by market cap are ecosystems. E.g. Apple,
Amazon. Incumbent CxOs must broaden their view on who is a
potential partner or competitor.
Pilot purgatory
“We learned so much from the last four pilots. Let’s do another
one.”
Pilots alone create little impact and do not capture much value.
Leaders who only do pilots are avoiding the real job of
redesigning the business.
Perfectionism
“Yes it works, but it's not as good as it could be. Don’t release it!”
Early releases of solutions are never perfect, but seeing when
and how they fail enables people to improve them more quickly.
Black box syndrome
“Who knows what’s going on inside that tech? I don’t trust it."
Mistrust keeps people from using new technology, analytics
models, and data solutions. Involving business users in the
development of the models from the start can combat black
box syndrome.
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