LESSON NO.

INTRODUCTION TO
ADMINISTRATIVE
OFFICE PROCEDURES
AND MANAGEMENT
Myles Kaila Q. Rivera
Ryle Rendelle I. Meran
WHAT IS AOPM?

It is an application on how to develop time management

techniques, demonstrate communication skills, and identify
the basic skills of an administrative professional. It covers
personality traits, work habits, attitudes, values,
communications skills, and human relations skills, as well as
business ethics that prepare them to respond to the needs
of the contemporary office.
WHAT IS PURPOSE
OF THIS AOPM?

are a set or system of rules that govern the procedures for

managing an organization. These procedures are meant to
establish efficiency, consistency, responsibility, and
accountability.
It is really required
in every
Organization?

Both things are required to implement in the

organization for a long time to get effective results. These
two important things are essential in both. Normally
management forms with administration tasks. At the
same time, administration work with management.
WHAT IS THE IMPORTANCE
OF ADMINISTRATIVE
OFFICE PROCEDURES AND
MANAGEMENT?

It helps in increasing office efficiency,

smooth flow of work, maintaining public
relations, minimization of cost, managing
change and accepting the new challenges
which help in achievement of goals of the
organization.
WHAT IS
ADMINISTRATIVE
OFFICE
PROCEDURES? - Are set or system of rules that govern the procedures for
managing an organization.

- are a set of formal objective rules enacted by a private or governmental

organization that govern management decision-making.They help
establish the legitimacy of management action by ensuring that
management decisions are objective, fair, and consistent.
 EFFECTS,
IMPORTANCE AND
BENEFITS OF AOP These procedures are meant to establish:

- efficiency
- consistency,
- Responsibility
- accountability.
BENEFITS: EFFECTS:

- Create a uniform way of doing things - Following that office procedure would be
that create consistency, efficiency and mandatory
professionalism within the office - Disobeying it could cost staff member
environment.
 WHAT IS
ADMINISTRATIVE
OFFICE MANAGER?
- Is the way of dealing with the things in the office in an efficient way.
Running the company by doing administrative duties is a form of office
management

- A profession involving the designed, implementations, evaluation and maintenance of

the process of work within an office or organization, in order to maintain and
improve efficiency and productivity.

- It practices different virtues and accomplishment of different chores and works in the office within a
given time.
 WHAT IS THE
PURPOSE OF AOM
Administration manager are to direct, control and supervise the
support services of the organization to facilitate its success. The
manager achieves this goal by ensuring free flow of communication
and efficient use of resources throughout the organization.
They are responsible for welcoming visitors, coordinating meetings,
appointments and directing various administrative projects.

- Information Management : It entails organizing, - Knowledge Management: Involves managing the

retrieving, acquiring and maintaining information
closely related to management
organization’s intellectual capital, human resources and
strategic management. Comprises rang of practices
used in the organization to identify, create, represent,
distribute and adoption of insights and experiences.
Components of Knowledge Management are People,
Process, Technology, and Structure.
 AOM
DUTIES AND
RESPONSIBILITIES
SOME OBJECTIVES
OF AOM
* To provide effective Management of the organization’s function.

* To maintain reasonable quantity and quality standards.

* To help the define duties and responsibilities of employees assigned within

the AOM.

* To enhance the effectiveness of supervision of office personnel.

* To help employees maintain a high level of work effectiveness.

To develop effective working process and procedures.

 WHAT IS OFFICE
ADMINISTRATORS?

The work of an office administrator is vital to an organization due

to the duties and responsibilities entrusted to them. Specialized
training and right attitude is required for them to deal with a
diverse workforce, and to work effectively and efficiently.

An Office Administrator is a professional who oversees operations across their organization's

office. They are responsible for welcoming visitors, coordinating meetings, appointments and
directing various administrative projects.
 Office Administrator
duties and responsibilities

Office Administrators have many responsibilities within the office

environment, but one of their most essential roles is responding to
phone calls and emails in order to keep the business’ operations
running smoothly. Some of their other duties include to:

* Coordinate activities throughout the company
to ensure efficiency and maintain compliance
with company policy
* Supervise members of the administrative staff,
equally dividing responsibilities to improve
performance
* Manage agendas, travel plans and appointments
for upper management
* Manage emails, letters, packages, phone calls
and other forms of correspondence
* Support bookkeeping and budgeting
procedures for the company
* Create and update databases and records for
financial information, personnel and other data
*Track and replace office supplies as necessary
to avoid interruptions in standard front office
procedures.
 Basic
administrative a.Technical Skill - Technical skills are the abilities and know-how required to
skills operate specialized software, tools, or equipment. Technical proficiency usually
relates to mechanical, information technology, engineering, or scientific fields.
Typical technical skills are practical and demand in-depth training.
Some specific examples of technical skills might include: Programming languages,
Common operating systems. Software proficiency, Technical writing, Project
management Data analysis.
b. Human skills are the skills we use in order to relate with one another. Someone who possesses strong human
skills is likely very adept at social media for business purposes. A person with strong human skills easily engages the
audience, potential customer or current customer. They're able to connect with people and those people feel like
they know the individual personally. Example of interpersonal skills are: dependability, adaptability, motivation,
problem-solving, and analytical skills.
c. Conceptual skills are abilities that allow an individual to understand complex situations to develop
creative and successful solutions. In other words, it is a natural talent that addresses difficult scenarios with an
innovative approach.
EMPLOYER
EXPECTATIONS.

Employer hired employee with an expectation that he has a set of

qualities, attributes, and skills that can contribute to the success of
the organization. The technical skills required depends on the job
position
THE EMPLOYER’S
RESPONSIBILITIES
* A prepared job description is already set tailored to the position
and the employee. The vision, goals and objectives of the company
must be explained clearly to the new employee.
* Employers must see to it that the employee has a comfortable
place to work with.
* Employers must pay his employee according to the salary and
benefits they agreed to, including other monetary benefits such as
vacation leave, holidays and other mandatory paid leaves.
* A safe working condition is to be taken care of by the employer. An inspection of the
workplace should be done annually.
* Employer must give the employee written notice of concern regarding his employment.
* Employer must treat his employee with respect.
THE EMPLOYEES’
RESPONSIBILITIES

1. Obedience. Obeying rules and policies of the company;

2. Dealing honestly with the employer, not lying or stealing
from the employer.
3. Work with reasonable care and skill at the job assigned
during the time required. In other words, giving full value of the
time for which the employee is being paid.
4. Not to disclose confidential employer information to others.
5. Not to disclose any possible conflict of interest, such as
work for a competitor or a relationship that could compromise
the employer.
6. To care for the employer’s property, equipment, and facilities.
7. To be loyal
AN OFFICE

is generally a room or other area where administrative

work is done, but may also denote a position within an
organization with specific duties, such as the president,
manager, supervisor, secretary and the staff.
END

THANKYOU : )
ANY QUESTION?