UNIVERSITI TEKNOLOGI MARA CAWANGAN MELAKA

KAMPUS BANDARAYA MELAKA

PROFESSIONAL ETIQUETTE FOR HOTELIERS (HTH558)

SEMESTER OKTOBER 2022 – FEBRUARY 2023

ASSIGNMENT 1 (30%) - ROLEPLAY

Course Learning Outcome [CLO]:

CLO 1:
Demonstrate self-awareness and personal development needs for long term career success
(Taxonomy Level/PLO):
(A3, PLO 6)

Instruction:
1. Assign seven (7) small groups from each class. Each group will choose one (1) subtopic
in the following chapters:
1. Positive Mindset
2. Positive Professional Image
3. Values and Mannerism
4. Effective Communication
5. Career Opportunities and Goals
6. Business and Professional Excellence
7. Work-life Balance and Wellness

2. Descriptions:
1. Prepare a ROLE-PLAY of professional development education and training series
according to the topic chosen. Role-playing is an opportunity for students to grapple
with material in simulated real-world environments. It forces students to apply their
knowledge, reflect on key issues, and consider alternate viewpoints.
2. Your role-play content should be related to your subtopic. Use your creativity on
designing and directing the role-play.
3. Duration: 10 minutes
4. Your script should be submitted on WEEK 5

3. Submission requirement:
1. Role play in class
2. Original script of the role-play
3. Submission due date: WEEK 7-13
 PROFESSIONAL ETIQUETTE FOR HOTELIERS (HTH558)
ROLEPLAY RUBRIC (30%)

PREPAREDNESS Students are completely Students are quite Students are somewhat Students does not seem
prepared and obviously prepared but might prepared, but rehearsal at all prepared to
rehearsed. needed a couple more was lacking. present.
rehearsal.
4 3 2 1
ENTHUSIASM Facial expressions and Facial expressions and Facial expressions and Very little use of
body language generate body language body language are used expressions and body
a strong interest and sometimes generate to try to generate language. Did not
enthusiasm about the interest and enthusiasm interest but seems generate much interest
topic in others. about the topic in somewhat faked. in the topic being
others. presented.
4 3 2 1
ACHIEVEMENT OF Purpose is clearly Purpose is clearly Purpose is established Purpose is vaguely
PURPOSE established and established and and may not be established and may
effectively sustained. generally sustained. sustained. not be sustained.
4 3 2 1
IMAGINATION AND Choices demonstrate Choices demonstrate Choices demonstrate Choices demonstrate
CREATIVITY insight and powerfully thoughtfulness and awareness and little awareness and do
enhance roleplay. completely enhance developing acceptably little to enhance
roleplay. enhance roleplay. roleplay.
4 3 2 1
ACCURACY AND Point-of-views, Point-of-views, Point-of-views, Point-of-views,
BELIEVABILITY OF ROLE arguments, and arguments, and arguments, and arguments, and
solutions proposed are solutions proposed are solutions proposed are solutions proposed are
always realistic and usually realistic and often realistic and rarely realistic and
consistent in character. consistent in character. consistent in character. consistent in character.
4 3 2 1
CLARITY OF SPEECH Speech is always clear Speech is usually clear Speech is often clear Speech is rarely clear
and easy to understand. and easy to understand. and easy to understand. and easy to understand.
4 3 2 1
INTERACTION The students have a The students are able to The students seem to Some students present
perfect interaction interact between them understand each other a little interaction, but
between them, and with little mistakes. and to follow correct not sufficient enough.
preparation is clear. dialog.
4 3 2 1
ATTITUDE The students show a The students are The students are The students do not
correct attitude serious and sometimes laughing while they are take the roleplay
towards the roleplay they seem committed. making the roleplay. seriously enough.
and the meaning, by
being polite and
responsible.
4 3 2 1
VOCABULARY A lot of vocabulary. Some vocabulary used Few vocabulary used Not clear words. Poor
Grammar points used in during the course. Some during the course. sentences.
the speech. Connectors, grammar points used in Simple sentences, with
prepositions, adverbs… the speech. No few complements.
connectors, only some No connectors, adverbs,
adverbs and or prepositions.
prepositions.
4 3 2 1
PRESENTATION Spectacular Suitable Poor Very poor
4 3 2 1
TOTAL
/40
CONVERT 30%