Page 8 9B19D011

EXHIBIT 5: CUSTOMER ARRIVAL AND DEPARTURE DATA—DINNER, SATURDAY JUNE 2, 2018

Group Table Order Order

Index Arrival Menu Table Payment Departure
Size Number Taken Delivered
1 2 4:50 5:17 T5 5:19 5:22 5:56 5:58
2 2 4:55 5:17 B7–8 5:19 5:23 5:50 5:50
3 2 5:00 5:17 T4 5:23 5:26 6:10 6:11
4 3 5:07 5:17 T3 5:20 5:24 5:55 5:59
5 4 5:10 5:18 T6 5:26 5:31 6:25 6:26
6 2 5:11 5:18 B5–6 5:20 5:22 6:05 6:05
7 2 5:14 5:18 B3–4 5:21 5:32 6:05 6:06
8 3 5:21 5:21
9 2 5:22 5:22 B1–2 5:32 5:37 6:19 6:20
10 2 5:23 5:23 T2 5:25 5:33 6:04 6:04
11 2 5:25 5:25 B9–10 5:28 5:34 6:01 6:03
12 4 5:27 5:27 T1 5:31 5:38 6:15 6:22
13 3 5:33 5:37 5:58 T5 6:00 6:07 6:27 6:28
14 3 5:36 5:49 5:52
15 1 5:38 5:42
16 2 5:40 5:50 B7–8 5:51 5:55 6:07 6:07
17 2 5:42 5:49 5:55
18 2 5:42 5:49 5:57
19 3 5:44 5:45
20 2 5:45 5:49 5:59 T3 6:03 6:08 6:20 6:20
21 2 5:45 5:50 6:02 B9–10 6:04 6:08 6:35 6:35
22 4 5:47 5:50 6:05 B5–6–7–8 6:08 6:12 6:47 6:47
23 2 5:49 5:50 6:05 T2 6:07 6:10 6:35 6:37
24 1 5:54 5:55
25 2 5:59 6:05 B3–4 6:07 6:09 6:46 6:46
26 4 6:16 6:17
27 1 6:17 6:17 T4 6:18 6:28 6:58 6:58
28 2 6:19 6:20 B1–2 6:22 6:25 7:05 7:07
29 2 6:20 6:22 T3 6:25 6:28 7:07 7:07
30 2 6:22 6:23 T1 6:26 6:30 7:00 7:01
31 2 6:25 6:25
32 2 6:26 6:27 T6 6:33 6:35 7:03 7:04
33 5 6:27 6:27 6:28
34 3 6:27 6:28
35 4 6:30 6:31 T5 6:34 6:39 7:19 7:20
36 2 6:30 6:30 6:35 B9–10 6:36 6:42 7:23 7:24
37 2 6:30 6:30 6:38 T2 6:43 6:46 7:27 7:30
38 3 6:30 6:30 6:49 B3–4–5 6:50 6:53 7:16 7:17
39 2 6:32 6:40 6:47 B7–8 6:51 6:53 7:23 7:26
40 3 6:33 6:40 7:02 T1 7:03 7:05 7:32 7:33
41 2 6:36 6:40 6:58 T4 7:00 7:04 8:02 8:03
42 2 6:37 6:39
43 4 6:37 6:49 7:17 B3–4–5–6 7:21 7:23 7:45 7:45
44 2 6:40 6:49 7:03/7:08 T6/T3 7:05 7:09 7:34 7:35

This document is authorized for use only in Prof. Mohammed Laeequddin's Course: Service Operations Management, Term- V (Yr 2022-23) at Indian Institute of Management - Bodhgaya from
Oct 2022 to Apr 2023.