Yousra Eid Abd ELHameed Ahmed

Address: 270 Canal ELMahmodeya Street, Moharam Bek; Alexandria, Egypt.

Phone: (203) 3913033
Mobile: +2-0101 2041028
Email: yousraelhalal43@hotmail.com

Working Experience:

1- From Jun 2018, Till Present:

Customer Service Officer at Abu Dhabi Commercial Bank – Egypt (UNBE) previously .

Marketing the bank services to the bank potential customer.

 Open current & saving accounts.

 Prepare, deliver and register customers check books.
 Answer customer's daily inquires (account movement- authenticate signatures- balance inquiry-
withdraw checks by commercial register or by power of attorney-etc).
 Signatures scanning (insert-modify-delete).
 Open customer time deposits.
 Renewal and breaking customer time deposit.
 Marketing and processing our new products.
 Follow up (inactive letters-zero balance-ATM fees-etc).
 Weekly & monthly reports.
 Monthly proofs.
 Processing bank's daily entries on T24.
 Daily filing
 Proceeding Trade finance operations (LG&LC&IDC) .

2- From Augst 2017, Till May 2018:

Governmental Officer at Emirates NBD Bank .

 Handling Governmental Payroll Customers.

 3- From July 2016, Till July 2017:

HR Payroll Specialist at Embee International Industries Co ( Ismailia Gov.) .

HR Payroll Specialist: from July, 2016 till July, 2017  

 
 
Embee International Industries is considered as one of the largest multinational industry Company in Ismailia
City & in Egypt with 6 large Branches, Man power over 5,000 employees. 
 Responsibilities:  
 Coordinate with my team work in handling all expected problems which may receive from
Employees or other departments. 
 Preparing & presenting reports to my managers in daily, weekly & monthly basis & have a
very good experience in preparing needed reports with a flexible skills in dealing with system
of operations. o Dealing with multinational management Indians, East of Asia& buyers in
European & USA beside Egyptian. 
 Have monthly missions with accounting team in cash payroll as I share in preparing & deliver
cash to employees "Salaries" 
 

Training and courses

 Joined to volunteer work in Takatof charity from Jan, 2013 till May, 2016 o Making monthly marketing
booths to convince students to make blood donation.   
 Summer training in “Development & housing” bank in the operation department Aug., 
2015 Summer training in credit department for 1 month. 
 Developed Computer skills by ICDL training course. 
 Business  Etiquette introduction in EBI
 Modern methods of forgery of national ID cards and how to detect them
 Money laundering
•     Information Security
                     •      Customer service experience 
                    •      Money maker
        •       Information Security  Awareness powered by SANS   
Banking systems

 T 24 System for all ADCB Corporate & Retail Customers

 BPM System
 Loan Origination System

Skills
Languages: Arabic: Mother Tongue.
English: V.GOOD.
Computer Skills: Microsoft Office (Word, Excel, PowerPoint & Outlook).
Internet Usage efficiently.

Career Objective
 My education together with my experience gives an ideal preparation to assume the role of a position in a
reputable organization as yours. It gives a great pleasure and honor to present them to you, hoping it would
satisfy your professional requirements and needs.
 

Personal Information

Date of Birth : 17/06/1994

Place of birth : Ismailia

Nationality : Egypt

Status : Single

Educational Background
University: Suez Canal University

Faculty : Commerce

Major: Accounting

Degree: Very Good 80%

Year: 2016