Final Studies

Angadanan National High School
CANDIES AS CHANGE: AWARENESS OF BUYERS TO EXACT
CHANGE POLICY OF THE PHILIPPINES
A Quantitative Research
Presented to the SENIOR HIGH SCHOOL DEPARTMENT
Centro-1, Angadanan, Isabela
In partial fulfillment of the requirements in
PRACTICAL RESEARCH 2
MALLARI TRISTAN JADE D.
VIERNES RODMAN B.
TAMBAUAN JEZZA MAY B.
VENTURA EMELYN T.
Grade 12- HUMSS A
Alyana D. Jovido
Research Adviser
October 24, 2019
ABSTRACT
2
The main objective of this study is to know the level of awareness of
consumers in exact change policy. This study used surveys and questionnaires
with a 4 point Likert scale. The total number of the respondents was 50 , majority
were female with a total frequency of 32, and the male had a frequency of 18.
This study found out that most of 11 Senior High School Consumers of
Angadanan National High School are aware. Furthermore the respondents are
Agreeable on the exact change policy that they are experiencing. Upon reaching
the end of this study, The level of their awareness yielded majority positive
results with higher mean rather than the negative implications of it.
Key words: Awareness of consumers, high school, positive result, negative result
3
ACKNOWLEDGMENT
We are grateful to all of those with whom we have had the pleasure to work
and to conduct this study. To our support to make this study prosperous. We
would especially like to thank Ms. Alyanna D. Jovido, as our teacher and mentor,
who have shared her knowledge and instructions as we conduct this study. She
has taught us more than we could ever give her credit for here. To our
grammarian teacher, who have shared his/her tips and advices to make this study
successful, your effort is highly appreciated.
This work would not also have been possible without the love, guidance,
financial and moral support of our parents in whatever we pursue.
Most importantly, we would like to thank God for giving them patience and
wisdom during the conduct of the study.
4
TABLE OF CONTENTS
Title Page
Abstract i
Acknowledgement ii
Chapter I- Introduction 1
Chapter II 8
Review of Related Literature and Studies 27
Research Paradigm 28
Chapter III- Methodology 29
Chapter IV- Presentation and Analysis of Data 31
Chapter V- Conclusions and Recommendations 34
Appendices 38
Appendix A - Approval Sheet 38

Appendix B - Questionnaire 39
Appendix C - Analysis of the data/ Master Data 41

Appendix D -Grammarian’s Certificate 42
Appendix E - Profile of the Researchers 43
CHAPTER I
INTRODUCTION
5
The Problem and Its Background
Consumer’s always want the best products even it is cheap or expensive.
They have quality expectations in products that they want to buy. Customers
expect to buy products that are healthy and safe. Important to keep in mind that
their expenses might be higher or lower. Consumers, are the largest economic
group affecting and affect by every public and economic decision. People buy
and consume goods and services every day and consumers is the central point of
all marketing activities. The part of consumers for safeguarding themselves is
known as consumerism. It is an outcome of sufferings and exploitation of the
consumers by market forces. It is a challenge in the consumer to purchase
products when he/she enters to the market or a store. It is therefore necessary for
the consumers be aware of their legitimate rights during and after purchases
(Ibarra & Revilla, 2014).
Under the Republic Act No. 10909, all business establishments are required
to give the exact amount of change to the consumers. They should not
shortchange, which is defined as the act of giving insufficient or no change to a
consumer who purchased a product or service, even if such change is only of a
small amount. They also cannot give other forms of change like candy in lieu of
6
monetary change. But if they so desire, nothing prohibits them from giving an
amount greater than the exact change.
This becomes more relevant nowadays when most people get into business to
make a living. The prohibition on shortchanging applies to almost all types of
businesses. In particular, business establishment pertains to any person, natural or
juridical, whether single proprietorship, partnership or corporation, engaged in, or
doing business in the Philippines, including government-owned and – controlled
corporations (GOCCs) and government entities exercising proprietary functions.
It applies also to informal and unregistered businesses, and those selling goods or
providing services regularly in a permanent place or stall or moving from one
place to another such as, but not limited to, ambulant vendors, peddlers, pedicabs,
tricycle, e-trikes, “tiangge”.
To institutionalize the industry practice of giving exact change to consumers,
RA No. 10909 imposes certain duties on the part of the establishment. Under the
law, the business establishment shall give exact amount of change to the
consumer without waiting for the consumer to ask for the same. The cashier or
staff clerk or their equivalent, shall count the change in front of the consumer and
place the same on the hand of the consumer or on the change tray, whichever is
applicable. To add further measure of protection to consumers, business 2
7 2
establishments are also mandated to post notices in every counter to
ensure/remind their cashiers to give exact amount of change e.g. “Please demand
for your exact change” or any language or literature to such effect.
In order that consumers will know the exact price of the goods as well as the
change that they should receive, the law also requires establishments to use price
tags, when appropriate, indicating the exact retail price per unit or service, which
already includes the taxes applicable to the goods or services being offered. In
addition, they should also issue Official Receipts or Sales Invoices, as may be
applicable, to the consumers.
On the other hand, the consumers must ensure that exact amount of change is
received immediately after every transaction. If not, any aggrieved consumer may
report to the business establishment’s consumer welfare desk all instances of
short changing for immediate action/remedy. He may also write and submit a
letter of complaint to the Department of Trade and Industry (DTI) not later than
ten (10) working days after a violation has been committed. Failure to submit the
letter of complaint within the prescribed time shall be a ground for the dismissal
of the complaint.
3
This policy protect the interest of the consumer. Promote general welfare and
establish standards of conduct for business and industry. Protection against

8
deceptive, unfair and unconscionable sales acts and practices. Consumers need to
protect from the unfair practices, educating the rights, responsibilities and also
redressing grievances. Consumer should know the rights and responsibilities.
Ignorance needs to be taken care on how to exercise rights and to seek reliefs. A
moral duty to the society and consumer should take steps which should prevent
any sort of exploitation like adulteration, unfair practices, defective product, fair
price and weight. Consumer protection laws are a form of government regulation
that aim to protect the rights and to the formation of consumer organizations, it
helps consumers make better choices in the marketplace. A protection covers a
wide range of topics, but not necessarily limited to product liability, privacy
rights, unfair business practices, fraud, misrepresentation, and other
consumer/business interactions. It is way of preventing frauds and scams from
service and sales. Act provides a way for individuals to fight back (Emmanuel B.
Moran, 2014).
Their rights are ignored sometimes and taken for granted, it is hard to
speculate how many Filipinos are aware of their rights as consumers. There are
reasons why many consumers get a poor treatment. Consumers don’t bother
assert their rights enough that who are taking advantage to them because there
have no lack of information or bargaining the power. Canteen, Sari-Sari Stores
9
for example, are not giving candy currency without waiting for the consumer’s
permission. Consumers have to stand up for their rights, individually and
collectively. Unless we do so, we will continue being abused again, in pursuit of
profits that are come out of every own pockets. (Habilito, 2015). Hence, this was
conducted to determine the awareness of consumers about their right in “No
Shortchanging Act”.
Statement of the Problem/ Objectives of the study
This study aim the awareness of the consumer’s on their basic rights as an
individual of the community. Specially, it attempts to answer the following
question:
1. What is the demographic profile of the respondents?
2. How many respondents are victim in candy currency?
3. What is the awareness of the respondent on no shortchanging policy?
4. How many respondents rejected candy currency?
Significance of the Study
The result of this study will be beneficial to the Academic Planner, Future
Researcher and Students in Angadanan Isabela. This study provides information
10
to fight against the right of a consumers to the malpractices of the seller. The
study aims to benefit the following:
Academic Planner. This study will the basis of the effectiveness awareness
in consumer act from making choices. They had more information for their rights
and also the consumer awareness is referred as perception or understanding of
their rights by consumers. It can be apply for their daily live.
Future Researcher. The result can encourage the future researcher to
conduct the same studies and it will helps them to more knowledgeable about the
thing that they want to know on knowing the rights of the consumers and
Student. This study will encourage the students should make an appropriate
choices so that they know how to fight against their rights as consumer.
Hence this study is helpful to those government agencies. Department of
Trade and Industry and Non-Government Consumers and Buyers to be aware
of the Consumer Act of the Philippines among the buyers, seller, and
consumers today.
Scope and Delimitation
The study covers the level of awareness of consumers and seller on
Consumer Act of the Philippines. The researcher collected the answers using
11
questionnaires and data analysis by using descriptive method. If consumers fight
for their rights as an individual particularly on the acceptability of candy as
change as data will be gathered to 50 selected consumers in Angadanan National
High School Sy 2019-2020. Owing the aforementioned constraints findings are
applicable only to the areas that were covered by the study.
Definition of Terms
For better understanding in the study, Researcher gave several terms that
were defined conceptually and operationally as used in the study.
Consumerism – use in the study, the part of the consumer safeguarding
themselves.Consumerism the consumer movements to protect their rights against
the excesses of marketing. (Springer, 2008)
Grievances – use in the study the consumers protect from the unfair practice,
educating their rights and responsibilities. Grievances is any discontent or
dissatisfaction to whether expressed ‘or not, whether valid or not, arising out of
anything connected with the company which an employee thinks, believes or
even feels to be unfair, unjust or inequitable. (Jucius, 2017)
Marketplace – use in the study, a place where the consumers buy a goods
and make a better choices. Marketplace is a place where two parties can gather
facilitate the exchange of goods and services. The market may be physical like
12
retail outlet, where people meet face-to-face, or virtual like an outline market
where there is no direct physical between buyers and sellers. (KENTON, 2019)
CHAPTER II
REVIEW OF THE LITERATURE AND STUDIES
On Consumer Act of the Philippines
With the development of industries and trade to cater the needs of the
consumers, a vast market came into being where the aim of businessmen is only
to get financial benefits from their products or services. In this attempt, they take
recourse of various means and modes like false and imaginary advertisements,
concealment of facts, adulteration etc. Consumers who are meant to be “the
kings”, the ones who are “always right” are often exploited in many ways such
as-
 False weight and measures

 Sub standard quality
 More prices than MRP
 Duplicate articles
 Adulteration and impurity
 Lack of safety devices
 Creation of artificial scarcity in the market
13
 False and incomplete information
 Unsatisfactory after-sale services
 Candy Currency
 Misleading advertisements, etc.
Thus, to provide for better protection of the interests of consumers and for
matters connected therewith, the Consumer Protection Bill, 1986 was introduced.
This Bill was passed by the Parliament of India and came into form as Consumer.
Protection Act, 1986 (No. 68 of 1986). The present law relating to consumer
protection is contained in the Consumer Protection Act, 1986, the Consumer
Protection Regulations, 2005 and the Consumer Protection Rules, 1987. The
Consumer Protection Act, 1986 is the most progressive statute for consumer
protection in India. In General Manager, Telecom., BSNL vs. Krishnan (2003) the
Kerala High Court declares that The Consumer Protection Act, 1986 was enacted
with the objective of providing better protection to the consumer. It provides a
complete and comprehensive mechanism. The authorities constituted under the
Act perform judicial functions. Their orders are enforceable like the decree passed
by a Civil Court. The provisions of the Act must be liberally construed and given
full effect.
The purpose of the Act is to-
 Promote consumer awareness,

 Promote and sustain discrimination and exploitation free competition in
markets,
 Prevent unfair practices having unfavorable effect on competition,
 Protect and promote the rights of consumers,
 Secure less expensive, summary and often speedy redressal of grievances.
14
To understand whether we fall under the purview of this Act, knowing the
meaning of Consumer as defined in the Act is important.
Who is a Consumer?
A consumer is someone who acquires goods or services for direct use or
ownership rather than for resale or use in production and marketing.
According to the definition contained in the Act, a person to be a consumer of
goods should satisfy the following conditions-
 The goods are bought for consideration.

 Any person who uses the goods with the approval of the buyer is a consumer.
 Any person who obtains the goods for resale or commercial purposes is not a
consumer.
 Person buying goods for self-employment is a consumer.
A person is a consumer of services if-
 The services are hired or availed of.

 Consideration is paid or payable.
 Beneficiary of services is also a consumer.
So, to be precise, we all are consumers whenever a need arises and we avail
any paid service or goods are purchased for the satisfaction of our needs, which
are never-ending. The law offers protection to consumers by recognizing few
consumer rights and establishing Consumer Protection Councils and other
authorities for settlement of consumer’s disputes.
Consumer Rights
The Act recognizes following six consumer rights-
15
1) The right to be protected against marketing of goods which are hazardous to
life and property,
2) The right to be informed about the quality, quantity, potency, purity, standard
and price of goods to protect the consumer against unfair trade practices,
3) The right to be assured, wherever possible, access to a variety of goods at
competitive prices,
4) The right to be heard and to be assured that consumers’ interests will receive
due consideration at appropriate forums,
5) The right to seek redressal against unfair trade practices or unscrupulous
exploitation of consumers and
6) The right to consumer education.
Where there are rights, there are responsibilities also. The two go
simultaneously. The Consumer Protection Act, 1986 assigns the following
responsibilities to the consumer for protecting his own interests.
Consumer Responsibilities
1) It is the responsibility of the consumer to exercise his rights properly. He
should enquire about the product price, quality, after sale service etc. before
making purchases.
2) A consumer should try to know the terms of sale, quality, warranty etc. before
purchasing anything.
16
3) Quality marks such as ISI Mark, AGMARK, ISO, HALLMARK,
GREENMARK, FPO, WOOLMARK, ECOMARK, BROWN MARK are
some marks which consumers must see before making purchases.
4) In case consumers are supplied wrong or duplicate product, inferior quality
product etc. he must file a complaint with the grievance redressal authority.
This type of consciousness among consumers will deter the sellers from
selling unsuitable goods.
5) While making purchases, a consumer should insist on getting cash memos.
The cash memo becomes a basis of filing a grievance, if need arises.
6) Consumers should not be swayed by advertisements. They should compare the
actual use of product with the use shown in advertisements and if there is any
discrepancy it must be brought to the notice of the sponsors of the
advertisement.
In order to protect the interests of consumers the Act provides for the
establishment of consumer protection councils at the central, state and district
level which are advisory in nature. The Act is designed to give speedy relief to the
consumer at affordable cost. Hence, it provides for a three-tier quasi-judicial
redressal machinery at the district, state and national levels for redressal of
consumer grievances namely, District Forum, State Commission and National
Commission respectively.
All these information is equally important and beneficial for all people.
Starting from the very day of birth till death every person is a consumer.
Consumer education and awareness must be imparted at college level since
college-going students are adults and supposedly possess good amount of
17
understanding by then. They can also pass on such knowledge and awareness to
their parents, relatives, neighbors etc. It is the duty of every citizen to know the
laws of his/her country. As the rule goes, “Ignorance of law is not an excuse”.
The Consumer Protection Act, 1986 is included in the Higher Secondary and
Degree syllabus of Commerce stream only. This paper tries to study the
awareness level among the student consumers of Arts and Science stream and
emphasizes on the inclusion of the said Act in Higher Secondary/ Degree syllabus
of all streams.
On Exact Change Policy
With Republic Act (RA) No. 10909, also known as the “No Shortchanging
Act of 2016,” and its Implementing Rules and Regulations (IRR) under the
Department of Trade and Industry (DTI) in the form of Department
Administrative Order No. 16-03 Series of 2016, the practice of shortchanging
customers may soon be a thing of the past.
We have arranged the top things that you should know about the ‘No
Shortchanging Act’ of the Philippines.
1. Providing sufficient change is now a legal responsibility.
Although shortchanging has been a practice ever since one can remember,
businesses are now legally obliged to provide the exact amount of change to the
last centavo. This means that as a business owner, you should be ready with your
Philippine peso coins so you cannot use any reason of not having the right
denomination to complete the customer’s change.
2. Lacking loose bills or coins should not be an excuse.
18
It is understandable that during specific hours of the day especially in the
morning, you lack the bills or particular coin values to provide the exact change.
However, the law states that such excuse will not give you any exemptions – you
must deliver the cent-per-cent amount by all means.
3. It is better to provide excess change than give less.
The law also strongly suggests that in the event that you are made to choose
between providing excess change and change less than the amount due, you are
legally bound to choose the former. It is better to offer more than to shortchange
the customers since as a law-abiding provider of goods and services, it is your
responsibility.
4. Giving candies instead of cent-worth change is no longer an accepted
alternative.
Although some customers think of this as a treat, this practice common even
across generations of Filipino consumers should not be a substitute. The new law
pointed out that this should be stopped for the same reason – the exact monetary
value must be provided and nothing else.
5. Talking the customer out of it is prohibited.
RA 10909 also states that as a manager or staff of the business establishment,
you should NOT talk your way out of giving your customers the exact change
that they deserve. No matter how big or small the amount is, it is your obligation
to find ways.
6. Encourage your customers to ask for their exact change.
The new law further suggested that responsible business owners are
expected to post a sign that clearly encourages customers to actively take part in
19
the implementation of the law by demanding for the exact change. Printed signs
should be located near the register where they can be readily seen by the store
patrons.
7. Follow the law or face penalties.
Since this law strictly provides different ways and means to stop the bad
shortchanging habits of the Filipino businessmen, the dos and don’ts are coupled
with serious penalties for violators.
Under R.A. 10909, all business establishments, including sari-sari stores and
government-owned and controlled corporations/government agencies performing
proprietary functions; and public utility vehicle (PUV) operators, drivers and
conductors are mandated to give exact change to consumers and are prohibited
from giving other forms of change, like candy.
As what we have mentioned throughout this article, shortchanging has been a
part of a ‘pinoy’ habit especially for small businesses. On the surface, one might
think that shortchanging is nothing serious and should just be understood as part
of an interesting and harmless tradition.
However, Sen. Paolo Benigno “Bam” Aquino disagrees. During an
announcement of the passage of the new law, he emphasized that with RA 10909,
the government will teach an important lesson on the promotion of, “a culture of
decency, integrity, and professionalism among Filipino businesses”.
The senator believes that the eradication of this seemingly harmless habit of
businesses can be a game changer. He added that such practice will help Filipino
businessmen in the future and believing in good practices will aid in the growth
of their establishment.
20
Shortchanging is most common in ‘sari-sari’ stores and small scale business
but it was clearly stated that the new law will also cover big establishments
including supermarkets and mall merchandisers.
With all its intentions, RA 10909 is a promising law but the question still
remains: will Filipino business owners take this seriously? Will consumers be
more forgiving and ignore shortchanging just like what they always did?
The IRR outlines the responsibilities of the DTI, Bangko Sentral ng Pilipinas
(BSP), Bureau of Internal Revenue (BIR), Local Government Units (LGUs),
Land Transportation Franchising and Regulatory Board (LTFRB), and other
concerned government agencies for the effective implementation of this Act and
its IRR. Likewise, the IRR states the duties of both business establishments and
consumers in ensuring that the provisions of the Act are followed.
Under the law, business establishments are required to: give the exact amount
of change without waiting for the consumer to ask for it; when appropriate, use
price tags for goods and price listings for services being offered for sale; issue
official receipts and sales invoices, as may be applicable; post notices to remind
cashiers to give exact change; and upon request, provide the DTI with documents
pertaining to the establishments’ gross sales for the day in order to verify or
dispute any alleged violation of the Act and for imposition of penalty, if
applicable.
On the other hand, consumers have the duty to ensure that the exact amount
of change is received immediately after every transaction and to report any
instances of shortchanging to the business establishment’s consumer welfare desk
21
or to write a letter of complaint to the DTI not later than ten (10) working days
after the violation was committed.
Once a complaint is filed, the DTI shall conduct an investigation within 10
working days from the date the complaint was received. Then the concerned
officer shall issue notices/summons requiring the business establishment or PUV
operators and personnel to file their written answers within 10 working days from
receipt of the notice/summons. The decision and findings shall be issued by the
DTI officer not later than 30 days from receipt of the verified complaint or formal
charge.
Business establishments that are found to have violated the provisions of the
Act shall be liable to a penalty ranging from P500 to P25,000, or 3% to 10% of
gross sales on the day of the violation, whichever is higher.
Furthermore, the penalty for the third offense includes the suspension of the
establishment’s license to operate for three months, and its revocation for the
fourth offense.
In addition to the above penalties, the total amount of change that the
establishment failed or refused to give, as determined from the audit of the DTI,
shall be paid by the said establishment to the complainant.
Since the term “business establishment” under the Act includes government-
owned and controlled corporations (GOCCs) or government entities exercising
22
proprietary functions, even government officials and employees in covered
government entities shall be accountable for violations of this Act without
prejudice to the filing of anti-graft and/or criminal cases against them.
Others may question the penalty imposed for violations of the Act, such as
fines, which some may view as onerous, and the corresponding repercussions.
However, it is good to note the well-settled principle in law that the welfare of the
public is the supreme law. The rule must stand no matter how harsh the law may
seem (Dura lex sed lex). In essence, the resounding message is that in an
equitable society, there is no room for deceit, profiteering, and shortchanging
(Ongson, 2017).
On Studies about Consumer’s Awareness
A study was conducted by (Chaudhury, 2017) Consumer Awareness among
College Students. The paper aims at knowing the awareness level of students
regarding the same and also spread awareness in the attempt. Intends at putting
forward the suggestion of the inclusion of Consumer Protection Act in Higher
Secondary/ Degree syllabus of all streams of the State Board/ University so as to
help build a nation of responsible citizens who can lead a secured life, away from
the evil intentions of traders. Using a combination of quantitative research a
sample size of 100 students has been taken through convenient random sampling
23
method. The study has been conducted among the Degree students of Arts and
Science stream of a reputed Degree College of Assam, located in Tezpur, district
Sonitpur. The findings of the study are unsatisfactory with regard to the
awareness level of students as consumers. Some of the Degree level students do
not even know that they are consumers. Their knowledge tells them that only the
one who pays for the product/service is a consumer. Basically they have no idea
that there is a clear difference between a customer and a consumer. None of their
respondents have the habit of checking the quality assurance mark on the product
they consume which clearly indicate that they are little aware of the fact that there
are many who offer duplicate and inferior quality products in the market which
might be hazardous to the health and even the life of consumers. It further
concludes many factors that trigger such exploitation include limited information,
limited supplies in the market, limited competition which creates monopoly and
low literacy. The market variables cannot be controlled by the consumers so the
only way to protect themselves is to keep their eyes and ears open to exploitation.
A study was conducted by (Ibarra, 2014) Consumer’s Awareness on their
Eight Basic Rights: A comparative study of Filipinos in the Philippines and
Guam. The study considers Filipino consumers living in two different places and
the degree to which they are aware of the eight basic consumer rights and whether
24
there are significant differences in their level of awareness. The researchers
involved enumerators to conduct the survey during the given months. Using
quantitative research, their respondents were all 18 years old and above. The
survey was conducted to Guam were purposely selected based on their being a
Filipino by birth or by blood. Two hundred (200) questionnaires were distributed
to household consumers. In the Philippines, the survey was conducted in San
Pablo City, the participants of the study composed of consumers from four
selected supermarkets in San Pablo City. The number of questionnaires used was
limited to 500. Findings revealed that show significant differences in the degree
of awareness between the two consumer groups on the three rights namely basic
needs, information, and choose. It further another study on consumers' constraints
in exercising their rights and more study on their basis on consumers’ awareness
to the eight basic rights.
A study was conducted by (Singh, 2014). Aims of the study, the awareness
about Consumer Protection Act (CPA) and medical negligence among the faculty
of medical and surgical specialties of Dayanand Medical College & Hospital,
Ludhiana and Govt. Medical College & Hospital, Patiala. Using quantitative the
study was conducted on 80 faculty members of Dayanand Medical College
&Hospital, Ludhiana, and Govt. Medical College & Hospital, Patiala (20 faculty
25
members from medical specialties and 20 faculty members from surgical
specialties each from Dayanand Medical College and Hospital and Govt. Medical
College and Hospital, Patiala). The study showed that there is no significant
difference in the marks scored by the faculty members of the medical specialties
of the Private and Government Medical College. The Malpractice lawsuits have
become a major concern in patient care. Lack of updating knowledge by
professionals (medical and surgical), there is increased risk of litigation especially
in cases with poor outcomes. It is recommended that doctors must update their
understanding on Consumer Protection Act and medical negligence so as to be
legally safe.
A study conducted by (Oya Pinar Ardic, 2017). The paper also compiles
comprehensive information on laws and regulations relevant for consumer
protection and discusses a number of challenges related to empirical analyses
of financial consumer protection to enable cross-country comparison. Using
Quantitative measures for financial consumer protection are positively and
significantly correlated with one another, suggesting that once legislation is
put in place, it normally covers most of the areas. The data set collected
through the survey provides information on a number of dimensions of
financial consumer protection across countries, the links between the scope
26
of financial consumer protection across countries and market outcomes, such
as the level of financial access. The findings indicate that although consumer
protection legislation is in place in the majority of countries, these do not
necessarily address the issues specific to financial services. The study
presents further refinements are necessary to better capture the effectiveness
of the implementation of the existing financial consumer protection
regulations. Importantly, a greater focus by regulators on monitoring
compliance and collecting data on consumer complaints and on how they
resolved can help inform public policy. Regulatory impact assessments at
the country level, including the impact on the users of financial services, on
the cost to financial institutions, are also an important component in
determining the most effective approaches to ensuring fair and transparent
retail financial markets.
A study was conducted by the (Ghana, 2014). A Review of Consumer
Protection in the Mobile Telecommunication Sector in Ghana. Aimed at
discussing a particular sector, the Telecommunication, to help develop a get an
understanding and later a practical advocacy plan for consumers within the sector
in Ghana. Using the combination of quantitative- qualitative approach, data was
collected from the key players of the industry using survey and interview
27
technique. The Primary field data was collected using questionnaires to tease out
information from consumers to see how protected they feel and their willingness
to seek redress. It was decided to include in the population size both gender above
18 years. The sampled size reflected both the poor and the rich and those whose
we economic status was uncertain on the street of Accra. The research find
established that the obligations of service providers to the State partly influence
the business relationship between service providers and their subscribers. Some
important examples of the influence by the obligations of service providers to the
State, through the relationship expressed above, can be identified in the weight
and kinds of tariffs charged on services provided to subscribers. Others
recommends that there should be an established consumer forum. It should be a
consistent forum that will address some of these key issues to lessen the
confusion that is being created by the networks including but not limited to
preventing fraud and crimes in the industry. By so doing, at least, people who
have problems from the networks can have access to them.
A study was conducted by (Abedin, 2017). Aim of the study is to find out the
practices of consumer rights in the remote area of Bangladesh like Rangpur city.
The three objectives were set, in order to achieve the aforementioned aim of
knowing the present status of consumer rights in rangpur Bangladesh. The effect
28
of consumer education and seller skills on getting consumer rights. To develop
and explore some probable solutions and recommendations are to protect
consumer right in Bangladesh. The study only conducted some selected market
based but there is huge number of market. The respondents are not interested to
provide the data in the questionnaire and sometime they provide data
unconsciously; Most of the consumers are not aware of the consumer rights. The
seller is not skilled enough to provide the consumer rights .In Rangpur city,
Bangladesh, most of the sellers are very much unskilled even they are not
informed about consumer right. They always try to deceive the customer and
show monopolistic behavior. The seller always dominates the buyer and never
considers their opinions.
A study was conducted by (Mittal, 2015) Consumer Awareness about
Different Consumer Protection Legislations in India. Aim of the paper in the
awareness level of consumers towards carious consumer protection legislations
enacted in India to protect the interest of consumers. Besides the protection
granted under Indian Constitution, the Indian Government of India has passed a
number of statutory regulations to and amended from time to time to put more
teeth into the enforcement machinery to ensure better protection of the
consumers’ interests. Descriptive research design was adopted from the study.
29
The data used in the present study is quantitative resaerch which had been
collected by using a structured questionnaire. 600 respondents of rural and urban
areas of fifteen districts of Haryana were sampled. Responses were analyzed by
the help of Percentage, average, standard deviation, and one sample t-test and
presented by tables. It was concluded that among the 16 prominent consumer
protection legislations, nearly one fourth consumers were fully aware of these
legislations. The findings probably indicate that highly educated consumers tend
to have more access to information related to consumer related legislations and
pay more attention to them. In spite of various legislations enacted by
government, it was consumers’ ignorance which was posing the challenge for
their proper implementation. The urban consumers had higher awareness than
rural consumers. It is interesting to note that majority of urban consumers had
good knowledge of redressal machinery but rural consumers were lacking behind
it. Various legislations enacted by government, it was consumers’ ignorance
which was posing the challenge for their proper implementation. Respondents
also gave few suggestions when asked for suggestions for better awareness and
protection of consumers. Something needs to be done for poor people as filing
the case will increase the complications of their life.
30
A study conducted by (Sikka, Anup, Aradhya, Peter, & Acharya, 2011)
Consumer Protection Act – Awareness. Aimed of the study the health care
services under Consumer Protection Act, a spurt in litigations arising out of
breach in medical/dental profession. It becomes imperative for health
professionals to be aware of such laws assess and awareness about Consumer
Protection Act among dentists. A questionnaire survey was carried out on a total
of 224 dentists, 112 dentists in teaching institutions (DTI), from Manipal and
Mangalore and 112 dentists in private practice (DPP) from Udupi and
Mangalore, Karnataka, India. The findings that Males and females were equal in
proportion there is no significant difference was seen among DTI and DPP for
awareness regarding various rules and regulations They need to raise the
awareness of health professionals about such laws so that their increased
professional concern and practice conforms to welfare of patients.
SYNTHESIS
The related studies are relevant to the present study as all of the conducted
researches dwell and particularly on the awareness of consumers in the Consumer
Act. All of the study dig out the role of different factor in the consumers on their
role as an individual of the country. The recent study particularly deals on the
31
Candies as Change: Awareness of Buyers in Consumer Act of the Philippines. It
discuss the effect if the consumers don’t know their rights, it is highly depends
that the consumer should have information on their rights. The present study
identifies level of awareness in candies change among the Angadanan consumers
that can affect their performance hence, towards their productivity, build and
loyalty.
RESEARCH PARADIGM
Input Process Output
 Interview
RESPONDENCE  Observation
 LEVEL OF
AWARENESS ON  Survey
RESPONSES
SHORT  Questionnaire  LEVEL OF
 Data Gathering AWERNESS ON
CHANGING ACT  Tallying of Data SHORT CHANGING
OF THE Analysing ACT
PHILIPPINES  And interpreting
the data.
32
CHAPTER III
METHODOLOGY
This chapter includes the research design, the sample, the instruments, the
data collection procedure, and the plan for data analysis.
Research Design
The study used Descriptive method by getting information that were
collected without changing the environment. It attempts to describe the Candies
as change; Awareness of Consumers Act of the Philippines and exact change
policy.
Research Locale
The respondents of this study are the consumers of Angadanan National High
School Sy. 2019-2020, Centro-1 Angadanan, Isabela.
The Sample
This study used Random Sampling Procedure. In this technique, the
population has an equal chance of being selected as subjects. The entire process
of sampling is done in single step with each subject selected independently of the
other members of the population.
The respondents of this study are the students of Angadanan National High
School (Grade 11-HUMSS). 50 students were randomly chosen as respondents of
the study in this strand.
The Instrument(s)
33
Questionnaires is the major instrument used in this study. It was designed to
obtain the information of Candies as change; Awareness of Consumers Act of the
Philippines. The instrument used was a researcher-made questionnaire to gather
the needed data. The draft of the questionnaires was drawn out based on the
researcher’s readings, previous studies, and professional literature, published and
unpublished study that is relevant.
DATA GATHERING
The researcher provides the questionnaires to the consumers because their
involvement to this study the handling of questionnaire will be done personally
by the researchers and facilitated by the retrieval of respondence. The researcher
collected the answer questionnaire. After that Data tallying.
DATA ANALYSIS
Data were gathered through questionnaire among the students of Angadanan
National High School. This was summarized and analyze. The responses on the
questionnaires were tallied. Data collected were interpreted through analysis of
narrative and descriptive report.
34
CHAPTER IV
PRESENTATION AND ANALYSIS OF DATA
This chapter will present the results from a survey given to the Grade 12
Senior High School of Angadanan National High School Incorporated on their
Awareness on Exact Change Policy.
Statement of the Problem
1.What is the demographic profile of the respondents based on:
Table 3.1 Profile of the respondents according to Section
YEAR & SECTION FREQUENCY PERCENTAGE

11- HUMSS A 17 34%
11- HUMSS B 17 34%
11- HUMSS C 16 32%
TOTAL 50 100%
Table 3.2 Frequency and Percentage distribution of the respondents
according to their GENDER:
GENDER Frequency Percentage
Male 18 36%
Female 32 64%
TOTAL 50 100%
Table 3.2 shows the gender of the respondents. The majority of the
respondents is female with a frequency of 32 and percentage of 64%. On the
35
other hand, the male respondents has a frequency of 18 and a percentage of 36%.
The total number of respondents is 50.
Table 3.3: Distribution of the respondents according to their AGE:
AGE Frequency Percentage

15 5 10%
16 30 60%
17 13 26%
19 2 4%
TOTAL 50 100%
Table 3.4: AWARENESS OF CONSUMERS IN NO

SHORTCHANGING ACT
Statement Mean Interpretation
1. I am aware on the No Shortchanging Act of AGREE
2016 of Consumers. 2.71
2. As a consumer, I have the duty to ensure that AGREE
the exact amount of change is received
immediately after every transaction 2.71
3. As a consumer, I need to report any instances AGREE
of shortchanging to business establishment’s
consumer welfare desk or to write a letter of
complaint to the DTI not later than ten (10)
working days after the violation was
committed. 2.71
4. I know that Business establishments that are AGREE
found to have violated the provisions of the No
Shortchanging Act shall be liable to a penalty
ranging from P500 to 25,000 or 3% to 10% off
gross sales on the day of the violation,
whichever is higher. 2.71
5. I am aware that 3rd offense will pay P25,000 AGREE
and revocation of license. 2.71
6. I am aware that business must remind their AGREE
customers to ask for an exact change. 2.71
7. I am aware that providing sufficient change is AGREE
now a legal responsibility. 2.71
8. Lacking loose bills or coins should not be an AGREE
excuse for a business establishment. 2.71
9. I am aware that giving candies instead of cent- 2.71 AGREE
36
31
worth change is no longer an accepted
alternative in business.
10. I know that Ra 10909 states that managers or AGREE
staff of the business establishment, should
NOT talk their way out of giving their
customers the exact ch
ange that they deserve. 2.71
GRAND MEAN 2.71 AGREE
Table 3.4 shows the positive impacts of their awareness on exact change
policy. All of the items in this table have statistical interpretation of “AGREE”
among men and women which clearly shows that both respondents are agreeable.
Stated that the respondents find their lives better because they know on how they
will fight their rights as a consumers and the total grand mean 2.71
Table 3.5: BEHAVIORS AMONG GRADE 11 SENIOR HIGH SCHOOL

STUDENTS WHO HAVE BEEN VICTIM OF CANDY CURRENCY
12. I am a victim of candy currency. 3.02 AGREE
Table 3.5 presents impacts in the victim of candy currency. As shown above,
item number 12 which means that the respondents are somewhat agreeable on
rejecting candy as change. All the items got statistical interpretation of “AGREE”
and the total grand mean 3.02
Table CONSUMERS
3.6: WHO REJECTED CANDY
CURRENCY
11. I tried to reject candies as my change 2.76 AGREE

37
Table 3.6 shows the positive impacts of consumers who rejected candy
currency. As stated above, item number 11 got the mean of 2.76 which means
that the respondents are somewhat agreeable on rejecting a candy. All the items
got statistical interpretation of “AGREE” and the total grand mean 2.76
CHAPTER V
CONCLUSIONS AND RECOMMENDATIONS
Summary of Findings
1. Majority of the respondents are under 12 HUMSS A and B with a frequency of
16 or 60% while HUMSS C with a frequency of 16 or 32%.
2. Majority of the respondents are under 15 years old with a frequency of 5 or
10%, 3O or 6O% for 16 years old, 13 or 26% for 17 years old and 2 or 4% for 19
years old.
3. Majority of the respondents is female with a frequency of 32 or 64% and 18 or
36% for males.
4. The majority of the respondents is female with a frequency of 32 and

percentage of 64%. On the other hand, the male respondents has a frequency of
18 and a percentage of 36%. The total number of respondents is 50.
38
5. The positive impacts of their awareness on exact change policy. All of the
items
6. In this table have statistical interpretation of “AGREE” among men and
women which clearly shows that both respondents are agreeable. Stated that
the respondents find their lives better because they know on how they will
fight their rights as a consumers and the total grand mean 2.71.
7. The presents impacts in the victim of candy currency. Item number 12 which
means that the respondents are somewhat agreeable on rejecting candy as
change. All the items got statistical interpretation of “AGREE” and the total
grand mean 3.02.
8. The positive impacts of consumers who rejected candy currency. Item
number 11 got the mean of 2.76 which means that the respondents are
somewhat agreeable on rejecting a candy. All the items got statistical
interpretation of “AGREE” and the total grand mean 2.76.
Conclusions
Most of Grade 11 students of Angadanan National High School are aware on
the shortchanging act regard to their profile and answers to the questionnaires.
Furthermore, on the next context in the occurrence of implications they are fully
aware on their Awareness toward people. In addition, the respondents are
Agreeable on their awareness of Buyers to Exact Change Policy of the
Philippines but in the sense that they are experiencing these effects may it be
39
positive or negative. Upon reaching the end of this study, Awareness of Buyers
yielded majority positive results with higher mean rather than the negative
implications of it.
Therefore, anyone or anybody on the grade 11 students alone has a
potential to experience the effects given by the use of online gaming dominantly
on the positive effects of it.
RECOMMENDATION:
The following recommendation was based on the conclusion drawn from the
conclusions of this study:
The result of this study will be beneficial to the Academic Planner, Future
Researcher and Students in Angadanan Isabela. This study provides information
to fight against the right of a consumers to the malpractices of the seller. The
study aims to benefit the following:
Academic Planner. This study will the basis of the effectiveness awareness
in consumer act from making choices. They had more information for their rights
and also the consumer awareness is referred as perception or understanding of
their rights by consumers. It can be apply for their daily live.
40
Future Researcher. The result can encourage the future researcher to
conduct the same studies and it will helps them to more knowledgeable about the
thing that they want to know on knowing the rights of the consumers and
Student. This study will encourage the students should make an appropriate
choices so that they know how to fight against their rights as consumer.
Hence this study is helpful to those government agencies. Department of
Trade and Industry and Non-Government Consumers and Buyers to be aware
of the Consumer Act of the Philippines among the buyers, seller, and
consumers today
Bibliography
Abedin, M. J. (2017). Practices of Consumer Rights in Bangladesh: A Study on Rangpur City.
Chaudhury, K. (2017). Consumer Awareness among College Students. International Journal

of Research- granthaalayah, Volume 6. 3
Emmanuel B. Moran, J. (2014, july 04). G.R. No. 192957. Retrieved from The LAWPHiL
project arellano law foundation:
https://www.lawphil.net/judjuris/juri2014/sep2014/gr_192957_2014.html
Ghana, T. o. (2014). ) A Review of Consumer Protection in the Mobile Telecommunication

Sector in Ghana.
Habilito, C. F. (2015, july 06). Asserting our consumer rights. Retrieved from INQUIRER. NET:
https://opinion.inquirer.net/98600/asserting-consumer-rights
Ibarra, V. C. (2014). Consumer’s Awareness on their Eight Basic Rights: A comparative study
of Filipinos in the Philippines and Guam. 65-78.
Ibarra, V. C., & Revilla, C. D. (2014). CONSUMERS' AWARENESS ON THEIR EIGHT BASIC
RIGHTS: A COMPARATIVE STUDY OF FILIPINOS IN THE PHILIPPINES AND GUAM.
International journal of management and marketing research, 65-78.
Jen. (2017, april 17). Using the term Koreaboo correctly. Retrieved from https://destinationk-
pop.weebly.com
41
Jucius, M. J. (2017, july 15). Sociology Discussion . Retrieved from sociologydiscussion.com:
www.sociologydiscussion.com/industrial-sociology/grievances-causes-effects-
employess-industries/3345
KENTON, W. (2019, july 15). Investopedia. Retrieved from investopedia.com:

https://www.investopedia.com/terms/m/market.asp
Mittal, D. I. (2015). Consumer Awareness about Different Consumer Protectioon Legislations

in India. Journal of Distance Education and Management Research.
Oya Pinar Ardic, J. A. (2017). Consumer Protection Laws and Regulations in Deposit and Loan
Services: A Cross-Country Analysis with a New Data Set.
Sikka, Anup, Aradhya, Peter, & Acharya. (2011). Consumer Protection Act – Awareness?
IJMDS.
Singh, V. P. (2014). Awareness about Consumer Protection Act and Medical Negligence
among Private and Government Medical College & Hospital Faculty Members.
Springer, B. H. (2008, july 14). Springer link. Retrieved from link.springer.com:

https://link.springer.com/referenceworkentry/10.1007%2F978-3-642-28036-8_39
Appendices
Appendix A- Approval Sheet
ANGADANAN NATIONAL HIGH SCHOOL

SENIOR HIGH SCHOOL DEPARTMENT
Centro 1, Angadanan, Isabela
Date
Madam/Sir.
Christian Greetings!
The K-12 Curriculum highlights the Basic Education Program learner competencies and
values in pursuing further education through research writing. Hence, we, the
undersigned, are currently conducting a research entitled WEABOO: UNDERSTANDING
MILLENNIAL CONSUMERS corollary to this research the questionnaire in vouching the
proficiency of our work.
42
In this connection, we would like to seek permission from your good office to please
allow us to float a survey questionnaire among your students. Rest assured that we will
provide the utmost confidentiality in all information that the respondents will be giving,
anticipating for your favorable response and please receive our sincerest thanks and
gratitude.
Respectfully Yours,
RESEARCHERS
TRISTAN JADE MALLARI RODMAN VIERNES
JEZZA MAY TAMBAUAN EMELYN VENTURA
Appendix B- Questionnaire
ANGADANAN NATIONAL HIGH SCHOOL

SENIOR HIGH SCHOOL DEPARTMENT
Centro 1, Angadanan, Isabela
CANDIES AS CHANGE: AWARENESS OF BUYERS TO EXACT CHANGE POLICY OF THE

PHILIPPINES
Dear Respondent/s:
We are the Grade 12 ABM students of Angadanan National High School. One
of the requirements in the subject Practical Research 2 is to conduct a research study
that aimed to know the reasons why millennials are so obsessed with kpop products.
Thus, we came up with a descriptive method entitled Weaboo: Understanding
Millennial Consumers for we to comprehensively identify the reasons why the filipino
43
teens are active consumer of Korean products. Your answers will provide the data for
further enhancement needed in this study.
We would wholeheartedly appreciate your cooperation. If you have questions

and/or clarifications about this study, approach us 12 ABM room #6.
RESEARCHERS,
Tristan Jade Mallari Viernes Rodman
Jezza May Tambauan Emelyn Ventura
SURVEY QUESTIONNAIRE
Part I. Profile of the Respondents
Name (Optional): _____________________________ Sex: ___ Age: ____
Occupation:__________________________________ Income: ________________
Part II.
Direction: Answer the following questions by checking the boxes that
corresponds to your answers
Legend: 4 (STRONGLY AGREE) 3 (AGREE)

2 (DIS AGREE) 1 (STRONGLY DIS AGREE)
4 3 2 1
1. I am aware on the No Shortchanging Act of 2016 of

Consumers.
2. As a consumer, I have the duty to ensure that the exact
amount of change is received immediately after every
transaction
3. As a consumer, I need to report any instances of
shortchanging to business establishment’s consumer
welfare desk or to write a letter of complaint to the DTI
not later than ten (10) working days after the violation
was committed.
4. I know that Business establishments that are found to
44
have violated the provisions of the No Shortchanging Act
shall be liable to a penalty ranging from P500 to 25,000 or
3% to 10% off gross sales on the day of the violation,
whichever is higher.
5. I am aware that 3rd offense will pay P25,000 and
revocation of license.
6. I am aware that business must remind their customers to
ask for an exact change.
7. I am aware that providing sufficient change is now a legal
responsibility.
8. Lacking loose bills or coins should not be an excuse for a
business establishment.
9. I am aware that giving candies instead of cent-worth
change is no longer an accepted alternative in business.
10. I know that Ra 10909 states that managers or staff of the
business establishment, should NOT talk their way out of
giving their customers the exact change that they
deserve.
11. I tried to reject candies as my change
12. I am a victim of candy currency.
Appendix C- Analysis of the data/ Master Data
45
Appendix D-Grammarian’s Certificate
46
Grammarian’s Certificate
This is to certify that the undersigned has reviewed and went through all the
pages of the research paper entitled “Weaboo: Understanding Millennial
Consumers’’ by (Mallari Tristan Jade, Viernes Rodman, Tambauan Jezza May,
Ventura Emelyn). The contents of the study are aligned with the set of structural
rules that govern the composition of sentences, phrases, and words in the English
language.
Signed this day____of October_ at _Angadanan National High School__
____________________________
Signature over Printed Name
Appendix E- Profile of the Researchers
CURRICULUM VITAE
47
Name: Tristan Jade D. Mallari
Address: Dalenat Angadanan Isabela
Mobile number:
Email:
Age:
Birth date:
Birthplace:
Address: Dalenat Angadanan Isabela
Status: Single
Gender: Male
Mother’s Name:
Father’s Name:
Educational Background:
Elementary:
Junior High School:
Senior High School:

CURRICULUM VITAE
Name: Rodman Viernes

Address: Calabayan Minanga, Angadanan Isabela
Mobile number: 09054129749
Email:
Age: 19
48
Birth date: December 04, 1999
Birthplace: Santiago City, Isabela
Status: Single
Gender: Male
Mother’s Name: Marivie Viernes
Father’s Name: Jesusito Viernes
Elementary:
School of Our Lady of Atocha
Junior High School:
School of Our Lady of Atocha
Senior High School:
CURRICULUM VITAE
Name: Jezza May B. Tambauan

Address: Purok #1 Duroc Angadanan Isabela
Email: jezzamayt@gmail.com
Age: 17 years old
Birth date: August 26 2002
Birthplace: Duroc Angadanan Isabela
Address: Duroc Angadanan Isabela
49
Status: Single
Gender: Female
Mother’s Name: Juliet Tambauan

Father’s Name: Marlon Tambauan
Elementary:
Duroc Integrated School
Junior High School:
Duroc Integrated School
Senior High School:
CURRICULUM VITAE
Name: Emelyn Ventura

Address: Salay Angadanan, Isabela
Email:emelyn2517@gmail.com
Age: 16 years old
Birth date: December 31 2002
Birthplace: Salay Angadanan Isabela
Address: Salay Angadanan, Isabela
Status: Single
Gender: Female
Mother’s Name: Eduardo Ventura

Father’s Name: Milagros Ventura
Elementary:
50
Salay Elementary School
Junior High School:
Lomboy Integrated School
Senior High School:
Angadanan national High School
51

Final Studies

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Final Studies

Uploaded by

Copyright:

Available Formats

Angadanan National High School

CANDIES AS CHANGE: AWARENESS OF BUYERS TO EXACT

CHANGE POLICY OF THE PHILIPPINES

In partial fulfillment of the requirements in

MALLARI TRISTAN JADE D.

TAMBAUAN JEZZA MAY B.

Grade 12- HUMSS A

October 24, 2019

successful, your effort is highly appreciated.

financial and moral support of our parents in whatever we pursue.

wisdom during the conduct of the study.

Review of Related Literature and Studies 27

Chapter III- Methodology 29

Chapter IV- Presentation and Analysis of Data 31

Chapter V- Conclusions and Recommendations 34

Appendix A - Approval Sheet 38

Appendix C - Analysis of the data/ Master Data 41

Consumer’s always want the best products even it is cheap or expensive.

all marketing activities. The part of consumers for safeguarding themselves is

known as consumerism. It is an outcome of sufferings and exploitation of the

consumers by market forces. It is a challenge in the consumer to purchase

(Ibarra & Revilla, 2014).

shortchange, which is defined as the act of giving insufficient or no change to a

consumer who purchased a product or service, even if such change is only of a

amount greater than the exact change.

make a living. The prohibition on shortchanging applies to almost all types of

businesses. In particular, business establishment pertains to any person, natural or

juridical, whether single proprietorship, partnership or corporation, engaged in, or

doing business in the Philippines, including government-owned and – controlled

corporations (GOCCs) and government entities exercising proprietary functions.

providing services regularly in a permanent place or stall or moving from one

To institutionalize the industry practice of giving exact change to consumers,

applicable. To add further measure of protection to consumers, business 2

for your exact change” or any language or literature to such effect.

applicable, to the consumers.

report to the business establishment’s consumer welfare desk all instances of

establish standards of conduct for business and industry. Protection against

redressing grievances. Consumer should know the rights and responsibilities.

helps consumers make better choices in the marketplace. A protection covers a

rights, unfair business practices, fraud, misrepresentation, and other

consumer/business interactions. It is way of preventing frauds and scams from

have no lack of information or bargaining the power. Canteen, Sari-Sari Stores

permission. Consumers have to stand up for their rights, individually and

collectively. Unless we do so, we will continue being abused again, in pursuit of

conducted to determine the awareness of consumers about their right in “No

Statement of the Problem/ Objectives of the study

individual of the community. Specially, it attempts to answer the following

1. What is the demographic profile of the respondents?

2. How many respondents are victim in candy currency?

3. What is the awareness of the respondent on no shortchanging policy?

4. How many respondents rejected candy currency?

Significance of the Study

Researcher and Students in Angadanan Isabela. This study provides information

study aims to benefit the following:

and also the consumer awareness is referred as perception or understanding of

their rights by consumers. It can be apply for their daily live.

Future Researcher. The result can encourage the future researcher to

Hence this study is helpful to those government agencies. Department of

Trade and Industry and Non-Government Consumers and Buyers to be aware

Scope and Delimitation

The study covers the level of awareness of consumers and seller on

for their rights as an individual particularly on the acceptability of candy as