ACTIVITY

Legend:
a. Complete the chart above

Step Time Distanc

Process Description
No. (Min) e (ft)          
1 0.20 5.0   1       Walk to cone storage area
2 0.05 1         Remove empty cone
3 0.10 5.0   1       Walk to the counter
4 0.05 1         Place cone on holder
5 0.20 8.0   1       Walk to sink area
Ask dishwasher to wash
6 0.50       1  
scoop
Walk to counter with clean
7 0.15 8.0   1      
scoop
8 0.05 1         Pick up empty cone
9 0.10 2.5   1       Walk to flavor ordered
Scoop ice cream from
10 0.75   1        
container
11 0.75   1         Place ice cream in cone
12 0.25     1     Check for stability
Walk to order placement
13 0.05 2.5   1      
area
Give server or customer the
14 0.05   1        
cone

Summary
Number of Time Distance
Activity  
Steps (min) (ft)
Operatio
6 1.70  
n
Transpor
6 0.80 31.0
t
Inspect 1 0.25  
Delay 1 0.50  
Store 0 0.00  
b. How can this operation be more efficient?
This operation can be more efficient if the business maximize their production uptime.

Cleaning intervals vary between ice cream products which typically requires a long time to

finish.

 Service Blueprint

Order Receive
Customer Pay for Food
Food Food

Counter Take Transmit Ask for Make Retrieve Wrap Complete

Employee Order Order Payment Change Drink Food Packaging

Retrieve
Grill Receive Grill Build Deliver
Raw
Employee Order Food Sandwich Sandwich
4. Create a time – function map of the enrollment process at school.
STI time – function map of the enrollment process