The highlight of the video for me is when he talked about likeability.

We need to be likeable to enchant

someone for them to be engaged in our business. Common areas that we need to look at is our smile,
how we dress and a great handshake. A genuine, Duchenne smile is what we need to have, make sure
that we dress equal to the audience (this means that you don’t over or under-dress, make sure you
know what type of audience you are dealing with), and just making sure that you have a good first
impression because first impressions last.

You can take multiple lessons from this video. I think for me is that to build trust you must trust first, and
they will trust you in return. It is like giving people the benefit of the doubt and always think of how you
can help others. You need to respect people’s time and attention, tell a story for your product because
people remember stories and they would clearly see the purpose of it.

By watching this video, I will use some of the points mentioned especially being likeable and
trustworthy. Dealing with customers every day, I will make sure that I keep them engaged and establish
that trust that would make them trust us back. I know all the points that I learned from the video would
help me be more efficient and effective in working with others.

I. Introduction

A. Brief definition about being a leader/manager

B. Character introduction

1. Name and Position

a. Uno Stevens is the General Manager of Sunrise Valley Inns and Suites.

2. Personality

a. Uno is persistent, bold, compassionate and can be perfectionist at some point.

3. Development of Management traits

a. He makes sure that he writes down his short term and long-term goal, which he
started doing when he was in high school.

b. He was president of one of the organizations in his school when he was in college and
saw how important good communication is.

c. His management skills continually developed when he started working and saw his
supervisor listens to his subordinates and treats them with respect.

d. When he became a supervisor, he learned a lot of things that improved his

management skills up to the point that he became the General Manager.
II. Body

A. Management Traits of Uno Stevens and why is it necessary?

1. Uno is goal-oriented and motivated
a. He knows how important goal setting is and being motivated influences his team to
be productive and become even more enthusiastic in what they do.
b. This is necessary to a successful manager because if they are not focused and
motivated, they will bring the whole team down.
2. Uno is very empathetic to his people
a. He knows how to listen to his employees and understand their needs.
b. Having empathy build trust and respect, therefore it is a necessary trait that a
manager should possess.
3. Uno is optimistic
a. Even though there maybe struggles at work, he remains optimistic that everything
will be fine
b. Optimism brings hope to people and allows us to see beyond the negative side.
Managers needs to have this to shed some positivity amongst his/her peers.
B. Possible disadvantages of Uno Stevens’ Management Traits
1. Goal setting may create unnecessary stress especially when you don’t meet the goals and
too much self-motivation can let you become overconfident.
2. Empathy can lead to poorer decision-making and people might take advantage of your
kindness.
3. Too much optimism blinds us to achieve unrealistic expectations and less likely to think
about the risks and how to mitigate those issues.
C. How can I develop each skill in my life?
1. Get to know my team well
2. Making short term and long-term goals
3. Assessing my strengths and weaknesses
4. Complete some management trainings

III. Conclusion

A. How have you seen the selected traits utilized effectively in your own experiences in life?
B. Marketing the traits
C. How do I relate to the character, and could I be managed by him?