+44 (0)1327 352 271

Standard Course Program

Jul 2011 v107

Quality Electrical Training Courses for: Designers, Engineers, Electricians, Technicians, Installers, Managers and Professionals.
C&G 2382-20 17th Edition update course ........................................................................... 2 C&G 2382-10 Full 17th Edition course ................................................................................ 2 C&G 2399-11 Solar PV Design, Installation & Testing course ............................................. 3 MCS for Solar PV Installers course ..................................................................................... 3 C&G 2391-10 Inspection, Testing and Certification course ................................................. 3 C&G 2391-10 Evening Classes ........................................................................................... 4 C&G 2391-20 Design, Erection and Verification of Electrical Installations.......................... 4 C&G 2392-10 Fundamental Inspection, and Testing of Electrical Installations.................... 5 C&G 2377-12 Portable Appliance Testing .......................................................................... 5 C&G 2393-10 Building Regulations for Dwellings including Part P ...................................... 5 Domestic Installer Course .................................................................................................... 6 Emergency Lighting ............................................................................................................. 6 Fire Detection and Alarm Systems in Dwellings .................................................................. 6 Lightning Protection ............................................................................................................. 7 Medical Electrical Installations (MEIGaN) ............................................................................ 7 Electrical Systems Maintenance .......................................................................................... 7 BOOKING FORM ................................................................................................................ 8 Our large portfolio of electrical safety courses are available for corporate training, tailored to clients requirements We welcome

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TRANS-EURO ENGINEERING SERVICES TRAINING PROGRAMME

Dates are provisional and may vary according to demand. See Terms & Conditions on the final page of this programme.

C&G 2382-20 17th Edition update course 1-day, with online exam
2382-20 is for people with a certificate from the following list:
th

Course Cost: 230 + VAT

2381 (16 edition wiring regulations) from June 2001 onwards, or 2330-07, Level 3 Certificate in Electrotechnical Technology Installation (Building and Structures), or 2330-08, Level 3 Certificate in Electrotechnical Technology Electrical Maintenance, or 2360 Part Two, Level 3 Certificate in Electrical Installation from January 1st 2004 onwards only. 2351 (but only if achieved as part of an Electrotechnical Advanced Apprenticeship completed post January 2004).

For us to register clients for 2382-20 we must see their original C&G certificate from the above list. If this is not possible, the full 2382-10 course must be taken (see next section, below). Course dates:

July 8th

Aug 4th

Sep 9th

Oct 7th

Nov TBC

Dec 15th

A re-sit of the 2382-20 online exam can be arranged for any suitable date for: 100 + VAT

C&G 2382-10 Full 17th Edition course 3 days, with online exam
Course dates: Jul 6th 20th Aug 8th 31st Sep 7th 28th Oct 10th 24th Nov 9th 23rd Dec 14

Course Cost: 450 + VAT

A re-sit of the 2382-10 online exam can be arranged for any suitable date for: 100 + VAT

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C&G 2399-11 Solar PV Design, Installation & Testing course 5 days, with all exams
Course dates: Jul 11th 25th Aug 15th Sep 5th 19th Oct* 10th 24th Nov* 7th 21st Dec* 5th 19th

Course Cost: 695 + VAT

Includes two multiple choice exams and practical assessment Candidates are expected to hold a level 2391 or 2392 inspection & test and a 2382 17th Edition *NOTE: From October this course will include MCS training as an optional extra. Candidates booking this course will receive a discount on the MCS training course see MCS for Solar PV Installers course.

MCS for Solar PV Installers course 1 day

Course dates: Oct 14th 28th Nov 11th 25th Dec 9th 23rd

Course Cost: 150* + VAT

Includes individualised MCS Quality Manual template to take away *NOTE: Candidates who have been on the trans-euro 2399-11 course will receive a discount on the price of the MCS training course of 50.

C&G 2391-10 Inspection, Testing and Certification course 3 Days or 8 Evenings Three Day course, with all exams Course Cost: 595 + VAT
Three-day intensive course Monday-Wednesday, then Thursday evening National written exam (from 18:00) and 4-hour practical assessment on the Thursday.

Course dates: Jul Start date, Monday Written exam, 18:00 Practical test 18th 21st 21st Aug 8th 11th 11th Oct 17th 20th 20th
th

Nov 28th 1st Dec 1st Dec

Prices include enrolment fees, lunch & refreshments, but not reference books eg BS 7671 17 Edition, rd Guidance Note 3, On-Site Guide or 3 Edition Code of Practice for In-service Inspection and Testing of Electrical Equipment.
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C&G 2391-10 Evening Classes 6-9pm, Tuesdays and Wednesdays each week for 4 weeks
Course dates:

Cost: 645 + VAT

Starting month

Week 1

Week 2

Week 3

Week 4

Written exam, 6.30pm Oct 20th

Practical assessment

Sept

21/22

28/29

Oct 5/6

Oct 12/13

TBD

Bookings made within 7 weeks of the written exam date will incur an additional 55 "late entry fee". In exceptional circumstances, one booking can be made within 3 weeks of the exam date for an additional: The written exam can be re-taken on the above dates, on its own, without taking the course: The course and written exam can be taken on the above dates without the practical assessment: The practical assessment can be taken on any suitable date without taking the course or written exam:

70 + VAT 100 + VAT 480 + VAT 220 + VAT

C&G 2391-20 Design, Erection and Verification of Electrical Installations 4 days + design project Course Cost: 695 + VAT

Four-day intensive course leading up to the evening National written exam (from 18:00), followed by a 20-hour design project as private study, tutor monitored. Delegates are required to have passed C&G 2391-302, the Practical Assessment component for 2391-10 Inspection, Testing and Certification, before attending this Design/Verification course. Course dates:

Month of course Nov

Course dates 28Nov1st Dec

Evening exam Dec 6th

Design project completion by e/o Jan 2012

Bookings made within 7 weeks of the written exam date will incur an additional 50 "late entry fee".

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C&G 2392-10 Fundamental Inspection, and Testing of Electrical Installations 3 days

Course dates:

Course Cost: 450 + VAT

Jul

Aug 1st 22nd

Sep 12th

Oct 3rd

Nov 14th

Dec 12th

Includes GOLA online, closed-book, 50-question multi-choice exam and 2-hour practical assessment. A re-sit of the 2392-10 online exam can be arranged for any suitable date for: 100 + VAT The 2392-10 practical assessment can be re-taken on any suitable date for: 150 + VAT

Prices include enrolment fees, lunch & refreshments, but not reference books eg BS 7671 17 Edition, rd Guidance Note 3, On-Site Guide or 3 Edition Code of Practice for In-service Inspection and Testing of Electrical Equipment.

th

C&G 2377-12 Portable Appliance Testing 1 Day

Course dates:

Course Cost: 230 + VAT

Jul

Aug 4th 25th

Sep 15th

Oct 6th

Nov 17th

Dec 15th

A re-sit of the 2377 online exam can be arranged for any suitable date for : 100 + VAT

C&G 2393-10 Building Regulations for Dwellings including Part P 1 day

Course dates:

Course Cost: 230 + VAT

Jul

Aug 5th

Sep 16th

Oct

Nov 18th

Includes GOLA online, open-book, 20-question multi-choice exam.

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Domestic Installer Course 2 weeks, with all exams Course Cost: 1500 + VAT

This course is for people who want to become Domestic Installers but who do not have any basic qualifications or experience. It consists of the following modules run over a 2-week period: Basic Domestic Electrics* 2 days City & Guilds 2382-10 - 17th Edition electrical wiring regulations - 3 days City & Guilds 2392-10 - Fundamental Inspection & Test of Electrical Installations - 3 days City & Guilds 2377 PAT - Portable Appliance Testing 1 day City & Guilds 2393-10 - Building Regulations for domestic installations 1 day

Having achieved these qualifications and gained appropriate experience on domestic projects, a delegate would be in a good position to apply to, for example, ECA/ELECSA or NICEIC to become Part P accredited. * The Basic Domestic Electrics course can be taken separately for a cost of 275 + VAT
Course dates:

Jul 18th

Aug

Sep 5th

Oct

Nov 7th

Dec

Emergency Lighting 1-day: 2-day*:

*2 Day course includes emergency lighting installation design exercise Course dates:

230 + VAT 345 + VAT

Jul 15th

Aug

Sep 16th

Oct

Nov 18th

Dec

Fire Detection and Alarm Systems in Dwellings 1-Day Course Cost: 230 + VAT

This course is intended to provide guidance on the installation of automatic fire detection and alarm systems in dwellings in accordance with BS5839 Part 6 and Part B of the building regulations. Please contact us for dates.

Jul

Aug

Sep

Oct

Nov

Dec

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Lightning Protection 1-Day Course Cost: 230 + VAT

This course has been designed to provide a basic understanding of the lightning protection requirements of an installation and the relationship with the associated earthing and bonding for safety and functional purposes in accordance with BS EN 62305. Other dates available upon request.

Jul

Aug 19th

Sep

Oct 14th

Nov

Dec 16th

Medical Electrical Installations (MEIGaN) 2-Day Course Cost: 495 + VAT

Official MHRA MEIGaN training courses lasting two days are held at the Towcester training facility. The lead presenter is Brian Mansfield, Consultant Radiology Engineer, Lead Author of the v2.0 MEIGaN document. Course content covers detailed guidance on electrical installation practices for establishments with diagnostic imaging and radiotherapy rooms/suites, including dental surgeries, together with other areas where interventional procedures may take place.

Jul 4th

Aug

Sep 26th

Oct

Nov

Dec

Electrical Systems Maintenance 5-Day Course Cost: 595 + VAT

This course is designed to provide the appropriate skills to those involved in electrical maintenance tasks including the safe isolation, replacement and testing of a range of common electrical devices e.g. motors, sensors, solenoids, etc. It will assist those responsible for managing maintenance and testing in meeting the requirements for employee competency in electrical work.

Jul

Aug

Sep 26th

Oct

Nov

Dec

Additional dates for all courses can be arranged. Please contact us to discuss your requirements.

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BOOKING FORM

Please fill in the Booking Form and return to us with payment. Alternatively phone or email us Known as: (eg Bob vs Robert)

Full Names, incl middle name(s):

Date of Birth:
Address for invoicing:

Company/Trading Name: Address for Certificates (if different):

Landline phone number: Fax number:

Mobile phone number: E-mail address:

Previous City & Guilds enrolment number, eg FXG3456: SELECT ITEM REQUIRED
Tick Box Total below (ex-VAT)

Fee,
(inc-VAT) @ 20%

Deposit,
(ex-VAT) (inc-VAT) @ 20%

State Date of your choice *:

Domestic Installer (2 weeks) C&G 2399 Solar PV (5 days) MCS for Solar PV Installers (1 day) C&G 2382-20 17th Edition update (1 day) C&G 2382-10 full 17th Edition (3 days) C&G 2391-10 Inspection & Test (evenings) C&G 2391-10 Inspection & Test (3-days) C&G 2391-10 practical exam re-sit C&G 2391-10 course with theory exam, but without practical exam C&G 2391-20 Design Course (4-day + project) C&G 2392-10 Fundamental Inspect & Test (3-day) C&G 2392-10 practical exam re-sit C&G 2393-10 Bldg. Regs (1-day) C&G 2377 PAT (1-day) Emergency Lighting (1-day) Fire Detection & Alarm Systems (1 day) Lightning Protection (1 day) Medical Installations (MEIGaN) (2 days) Theory exam re-sit, all courses

1500.00 695.00 150.00 230.00 450.00 645.00 595.00 220.00 480.00 695.00 450.00 150.00 230.00 230.00 230.00 230.00 230.00 495.00 100.00
1

1800.00 834.00 180.00 276.00 540.00 774.00 714.00 264.00 576.00 834.00 540.00 180.00 276.00 276.00 276.00 276.00 276.00 594.00 120.00

150.00 150.00 50.00 50.00 100.00 150.00 150.00 50.00 150.00 150.00 100.00 50.00 50.00 50.00 50.00 50.00 50.00 100.00 --

180.00 180.00 60.00 60.00 120.00 180.00 180.00 60.00 180.00 180.00 120.00 60.00 60.00 60.00 60.00 60.00 60.00 120.00 --

1 Those attending both the 2399-11 and the MCS course will receive a 50 discount. *See course dates included in this document. Please note that Trans-Euro Engineering Services Ltd reserve the right to vary the course date, but will keep you informed if this becomes necessary.

The appropriate deposit by cheque, bank transfer or credit card will secure your place. We will send an invoice/receipt with confirmation of the booking. Cheques should be crossed A/C Payee Only, payable to Trans-Euro Engineering Services Ltd. Postal address: The Old Chapel (1st floor), 186 Watling Street, Towcester, Northamptonshire NN12 6DB. Deposits are not refundable. The balance is refundable if cancellation is made 2 weeks before the course starts, except for C&G 2391 where 8 weeks applies due to C&G registration time. For direct bank payments, our bank details are available by emailing steveredpath@trans-euro.co.uk Confirmed places are allocated on a first-come, first-served basis. Full payment of the invoice is required two weeks before the course starts. The information I have given on this booking form is correct to the best of my knowledge. I have read and accept the Terms & Conditions given on the final page of the Training Programme.

Signature of applicant:
Trans-Euro Engineering Services Ltd 2011 Page 8 of 12

Date:
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GENERAL INFORMATION
Range of Courses. We provide a wide range of electrical courses including nationally recognised City & Guilds Vocational Qualifications. They are all outlined in this document, but if you require one that is not listed we would be happy to tailor a course to your requirements. Class Size. Our class size is generally small. This generates a friendly atmosphere, leads to quicker learning and provides better consolidation of knowledge. Time is taken to debate current issues, provide coaching and to tailor the lesson points to individual circumstances. The emphasis is on tutoring and coaching, and as a result we have a high pass rate. Lecturers. Our lecturers have been in the industry for many years, and are Corporate members of national bodies such as The Institution of Engineering & Technology (The IET formerly The IEE). We have representation on IET Panels responsible for drafting updates to the 17th Edition of the Wiring Regulations, BS7671. Our lecturers are also Marking Examiners for City & Guilds and provide electrical engineering consultancy services throughout the UK and abroad. Equal Opportunities. Trans-Euro are committed to giving delegates an equal opportunity of gaining an award irrespective of age, gender, sexual orientation, race, religion, physical abilities, learning capabilities, eyesight, hearing etc in line with current UK legislation and EU directives. Clients with impairment(s) should make their requirements known in advance of booking courses in order to provide time for specialised staff external to the Centre to be made available to assist and for additional exam time to be sought where appropriate, eg for dyslexic clients or for those with hearing difficulties. The full Equal Opportunities Policy is available on request from the Course Secretary. Central Location. We are located in Towcester, Northamptonshire, within easy reach of the M1, M40, M42 and M25, and main centres of population. See our location map later in this document. Food and Drink. Lunch is provided each day during the 45-minute break. Candidates should make their own lunch arrangements on days when they are undergoing practical assessments. Start and finish times. Courses start at 09:00 and generally finish at 16:30. One-day courses finish at about 18:00, depending on candidates progress with the exams. Identification of Candidates. Each candidate must bring a photographic ID of themselves, such as a photo driving licence or passport. Candidates who cannot prove their identity will not be allowed to sit the exam. Private Study. Candidates will be asked to do private study in the evenings, including practising exam technique. Reservations. Please let us know your requirements as soon as possible so that we can make the necessary arrangements. Complete the enclosed Booking Form and return it to us with your full payment or a deposit. Reading List. A list of reference material is available on request. Our Contact Details:
E-mail: contact@trans-euro.co.uk Phone: 01327 353 800 Address: Trans-Euro Engineering Services Ltd The Old Chapel (first floor) 186 Watling Street TOWCESTER, Northants NN12 6DB
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Trans-Euro Engineering Services Ltd 2011

Location - Trans-Euro Engineering Services Ltd The Old Chapel (First floor) 186 Watling Street TOWCESTER Northamptonshire NN12 6DB Tel: 01327 353 800 SatNav warning: Some SatNavs show our post code as 5 miles southeast of our real location. Please take care with your navigation.

M6
Rugby

M42

M1

Northampton Warwick

Towcester
M1

A43
MK

A5

Oxford

M40

M25

London

Weedon Rugby

M1 J15a Northampton

Trans-Euro
The Old Chapel (first floor) 186 Watling Street TOWCESTER NN12 6DB 01327 353 800

A43

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Silverstone Brackley M40 Oxford

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Ca Pa r rk

No rth

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x x x x
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100 yards

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Towcester Town Centre

Trans-Euro Engineering Services are situated above M J Gowlings . Enter at the side of the building and go up the stairs to the first floor. There is no parking on the premises, but free parking is available on the main road, within the dotted white lines, or in the Northampton Road public car park.
Trans-Euro Engineering Services Ltd 2011 Page 10 of 12 Version 107

Ro ad

W A5 St ng a atlli

Parking
Please park on the main road where there are dotted white lines (free parking), or in the free public car park on Northampton Road, near the traffic lights (see map on previous page).

Directions From M1 - Leave at Junction 15A, follow signs to Oxford (A43) and Towcester. At the A5 turn left
to Towcester. After 0.4 mile, The Old Chapel is on the left, set back from the road between Paynes Nurseries and Harley Davidson. From M40 - Leave at Junction 10, follow signs for Northampton (A43) and Silverstone. At the th A43/A5 roundabout, turn right (4 exit) to Towcester. After 0.4 mile, The Old Chapel is on the left, set back from the road between Paynes Nurseries and Harley Davidson. From A5 North - Towcester is on the A5, 20 miles south of Rugby. Cross the A43 roundabout and after 0.4 mile The Old Chapel is on the left, set back from the road between Paynes Nurseries and Harley Davidson. From A5 South - Towcester is on the A5, 13 miles north of Milton Keynes. At the traffic lights, turn right into Northampton Road and park in the free public car park on the left (see map on previous page). Walk back to the lights, turn right heading north out of town and The Old Chapel is about 200 yards on the right, past Harley Davidson, set back from the road. By Train - Closest stations: Northampton (10 miles) and Milton Keynes (12 miles)

Accommodation addresses (Distances from Trans-Euro shown in bold)

The Saracens Head Hotel, 300 yards. (60 B&B single, 70 double Trans-Euro corporate rate) 219 Watling Street, Towcester, Northants Tel: 01327 350 414 Bairstows Lodge B&B, 1 mile. (30 B&B single, 50 double) Watling Street, Towcester, Northants NN12 8ET Email: mail@bairstowslodge.co.uk Travelodge, 1 mile. (Room only; prices vary) A43, Towcester Bypass, Towcester NN12 6TQ

Tel: 01327 352 962 Mob: 07813 783 251

Tel: 0871 984 6112

Rignall Farm Motel, 2 miles. (Trans-Euro prices: 1 night/ 35, 2/ 60, 3/ 80, 4/ 100) Rignall Farm Barns, Handley Park, Abthorpe Road, Towcester NN12 8PA Tel: 01327 350 766 Plum Park Hotel, Paulerspury, 3 miles. (From 75/room; deals available) Watling Street, Paulerspury, Towcester, Northamptonshire NN12 6LG Premier Inns (From 63, room only) Silverstone NN13 5TX (6 miles) Weedon NN7 4PX (8 miles) Wootton NN4 7JJ (10 miles) Northampton NN7 4DD (12 miles) The Globe Hotel, 8 miles. (approx 35 B&B) High Street Weedon, Northants NN7 4QD Holiday Inn Northampton West, 9 miles. M1 J16 (from 54 B&B) High Street Flore, Northants NN7 4LP Innkeepers Lodge, 10 miles. Northampton south (from 50/room) London Road, Wootton NN4 0TG Express by Holiday Inn, 10 miles. M1 Junction 15 (from 64/room) Loake Close, Grange Park, Northampton, NN4 5EZ Hilton Northampton Hotel, 11 miles (from 109/room, advance purchase) 100 Watering Lane, Collingtree, Northampton NN4 0XW

Tel: 01327 811 515

Tel: 0870 990 6382 Tel: 0870 990 6364 Tel: 0870 990 6426 Tel: 0870 197 7195

Tel: 01327 340 336 Tel: 0870 400 9670 Reception: 01327 349 022

Tel: 01604 769 676

Tel: 01604 432 800

Tel: 01604 700 666

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TERMS & CONDITIONS

Delegate suitability
1. 2. Delegates/Clients are responsible for checking that delegate background/experience is suitable for the training course being booked. Trans-Euro Engineering Services Ltd (Trans-Euro) reserves the right to refuse any delegate at its sole discretion.

Confirmation of bookings
3. Bookings will be confirmed by Trans-Euro after receipt of details of delegates, including date of birth and full names, and the course deposit (or full payment) shown in the current booking form, or a Formal Purchase Order. 4. Places are allocated on a first-come-first-served basis. Unconfirmed reservations may be released without referral to the person making the provisional booking.

Payment
5. Full payment is required before the course starts. Training certificates will only be issued after full payment has been received by Trans-Euro.

Cancellation by the delegate/client

a. b. 6. Cancellation 2 weeks or less prior to the first day of the course: the full fee is charged. Cancellation between 4 and 2 weeks prior to the first day of the course: the deposit + VAT is charged.

C&G 2391 course bookings. Due to the long notice period required for registering delegates, the following cancellation conditions apply: a. b. Cancellation between 8 and 2 weeks prior to the first day of the course: 150 + VAT is charged. Cancellation 2 weeks or less prior to the first day of the course: the full fee is charged.

7. Trans-Euro will endeavour to fit delegates onto subsequent courses free of charge if space permits. This will be confirmed 2 weeks before the rearranged course date. There may be a repeat registration/admin charge if delegates have to be re-scheduled for a national exam.

Cancellation or re-scheduling by Trans-Euro Engineering Services Ltd

8. Trans-Euro reserves the right to cancel or re-schedule a course, or to change the Instructor or the venue. In these situations, as much notice as possible will be given, and every effort will be made to arrange for delegates to attend an alternative course. If this is not acceptable to the delegate/client, payment will be refunded in full but Trans-Euro disclaims any further liability.

Block Bookings
9. Trans-Euro reserves the right to put additional delegates on a course held at Trans-Euro that has been block-booked by a client, without reference or discount to the client making the block booking. Block bookings can only be made for employees of the same company.

Responsibility for proving eligibility for C&G 2382-20 one-day update course
10. Delegates are responsible for proving that they are eligible for the 2382-20 course. Their original certificate (2381 from June 01; 2330-07; 2330-08; 2360 Part 2 or 2351 from January 04) must be shown to the Trans-Euro tutor for authentication prior to starting the course. Trans-Euro will not accept responsibility for delegates who have booked themselves on the wrong course or who cannot provide an original certificate proving their eligibility for 238220.

Intellectual Property Rights

11. All intellectual property rights, including copyright, remain the sole property of Trans-Euro and any recordings or copies made of course materials will be an infringement of copyright unless agreed in advance and in writing by Trans-Euro.

Disclaimer
12. Attendance by a delegate on a Trans-Euro course, even with a formal qualification certificate on completion, does not provide any guarantee of workmanship, performance, quality or status of the delegate during future endeavours such as plying his/her trade, applying for membership/enrolment of trade bodies/institutions, or for job seeking etc. 13. All information provided by Trans-Euro is given in best faith and Trans-Euro will not be held responsible for actions taken by the delegate/client, any other individual or organisation as a result of the information provided during the training course.

Late arrival
14. If delegates arrive late for a course, or are absent from any part, Trans-Euro reserves the right to refuse to accept those delegates for further training, if it is considered that they will gain insufficient knowledge or skills within the course time remaining. In all such cases, the full course fee remains payable.

Identification of delegates
15. Delegates will be asked to provide proof of identification before starting the course by showing a photo ID, preferably driving licence or passport.

Delegate behaviour
16. If a delegates demeanour, attitude or behaviour adversely affects the harmony of the learning environment, or disturbs the enjoyment of the course for other delegates, then that delegate will be asked to leave the course immediately, without any financial liability to Trans-Euro.

Delegate private study

17. Delegates will be asked to undertake private study in the evenings. It is also strongly recommended that delegates undertake some pre-course revision to make best use of the contact time with the lecturer during the course itself, and to maximise their performance in any exams.

Delegate safety
18. Delegates must follow the safety and operational instructions given by the Instructor at all times these instructions are given for everyones safety. Delegates refusing to carry out the instructions may result in their immediate removal from the course, without any financial liability to Trans-Euro.

Delegate equipment and belongings

19. Trans-Euro does not accept any liability for equipment, belongings or other personal effects brought by delegates to training courses. This includes test equipment brought by the delegate, and possible failure of, or damage to, the test equipment or injury to the delegate during its use.

Data protection
20. Trans-Euro is registered under the Data Protection Act 1998. No sensitive personal data concerning delegates is retained by Trans-Euro.

Complaints and Appeals

21. Any complaint should be made in the first instance direct to the Trans-Euro employee involved. It should be escalated to the assessor or internal verifier/quality assurance coordinator if satisfaction is not obtained. External bodies such as City & Guilds and NICEIC will not accept complaints made directly to them unless this process has been exhausted. The full company Appeals Policy is available on request from the Centre Secretary.

Equal Opportunities
22. Trans-Euro is committed to giving delegates an equal opportunity of gaining an award irrespective of age, gender, sexual orientation, race, religion, physical abilities, learning capabilities, eyesight, hearing etc in line with UK and EU legislation. Delegates with impairment(s) should make their requirements known in advance of booking courses in order to provide time for specialised staff external to the Centre to be made available to assist and for additional exam time to be sought where appropriate, eg for dyslexic delegates or for those with hearing difficulties. The full Equal Opportunities Policy is available on request from the Course Secretary.

Acceptance of these Terms & Conditions A confirmed booking constitutes acceptance of the above Terms and Conditions by the delegate/Client.
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