Name: NURUL ARYANA HUSNA BINTI HUSINI

Student ID: BTM22020013

TUTORIAL: 8

CASE STUDY QUESTIONS

1. What should Grace have done instead, before quitting her job?

In my opinion, Grace should speak and consult the problem with a

professional. This is simply to seek counsel and assist her in not suppressing her
problem. Grace should understand that the incident was not her fault. When Jim
continued to apologise even after Grace ordered him to stop, she should seek aid from
the therapist after she had forgotten the entire affair.

Next, the best recommendation for Grace is to talk with Jim about their
personal issues outside of the office. This open confrontation may help Jim feel less
guilty and quit apologising. Grace should politely ask Jim to consult a therapist
because he is filled with remorse. It is primarily Jim's responsibility in this case.
Grace could therefore request that Jim attend a session to discuss ways to stop
worrying and feel less guilty about her.
Furthermore, from Grace's perspective, she should consider job development.
This will allow her to continue working and enjoying her life as she did prior to the
incident.
2. Based on the case, discuss the effects of conflict on the parties involved.
This has a bad impact on Jim and Grace's relationship as well as their ability to
work together. This psychological manifestation has an effect on the psyche. This is
demonstrated when Grace is concerned about the situation and wonders if it was her
fault. Next, when Jim spoke and asked to apologise for his behaviour, Grace was
determined to forget the situation, but she became uncomfortable and depressed when
Jim continued to apologise and rejected her request, which is to stop apologizing.
Furthermore, because neither party enjoys working together, the disagreements may
reduce both parties' job productivity. This also leads to a loss of respect. As Jim
continues to apologise even after Grace has forgiven him, she becomes uneasy and
shares the problem with her co-worker, causing the teammates to lose respect for Jim
 and avoid him. Hence, Grace is forced to resign from her work and begin her career
elsewhere.
3. What types of conflict resolution behaviour are shown by Grace and Jim?

Grace demonstrates an avoidance resolution in which she exhibits low

cooperation and low confrontation. This is because she discusses less about the taxi
event with Jim and decides to leave her current position to pursue a career elsewhere.
When you withdraw from this avoidance resolve, it weakens the position and harms
the connection. For instance, after Grace told her co-worker about her difficulties with
Jim, they began to avoid him and lost respect for him.
In Jim's case, though, he should make a compromise with Grace in order to fix
their issue. They should both agree to refrain from discussing the past. This is
simply because Jim has asked for an apology and Grace has forgiven him. However,
because of Jim's behaviour, this subject continues to bother her. If he stops
apologising, as Grace requested, the problem between them may not arise, and she
may continue to work for the current company. It is possible that by compromising,
the disagreement can be resolved and their teamwork will get stronger as they gain
respect for one another. Therefore, compromising to solve a problem is beneficial
since it reduces stress and increases mutual respect.
4. Discuss the negotiation process. Provide an example for each step of the process.

Negotiation is a strategic dialogue that aims to resolve a problem in a way that

is agreeable to both parties. It is also a procedure in which groups with opposing
interests meet to make offers, counter-offers, and compromises with one other in an
attempt to resolve their disagreements. The negotiation procedure consists of five
steps.

The first stage is to prepare and plan. Before negotiating, it is necessary to

acquire facts such as the nature of the problem, the person involved, the goal, and the
strategy for achieving the goal. The method and ground rules come next. This stage is
described by adding precise facts such as who will conduct the negotiation, where it
will take place, and any procedures to be followed. Furthermore, explanation and
justification, where the parties engaged should explain, clarify, amplify, and justify
the demand in order to inform and inform other parties about the problem. A
negotiating and problem-solving stage follows, during which both parties attempt to
establish an agreement that is beneficial to both. Finally, both parties formalise the
agreement and set procedures for implementation and monitoring. This is known as
closure and implementation, and it necessitates the use of a formal contract.