Warranty

TOYOTA IRAQ
TABLE OF CONTENTS
SECTION I : WARRANTY POLICY
CHAPTER 1 Definition of Terms

CHAPTER 2 General Provisions
CHAPTER 3 Limited Warranty Coverage
CHAPTER 4 Non-Warrantable Items

CHAPTER 5 Service Campaign and Policy Adjustment Repairs
CHAPTER 6 Warranty Claim Application
CHAPTER 7 Forms and Materials
CHAPTER 8 Decision and Settlement
CHAPTER 9 Dealers Obligations

CHAPTER 10 Additional Regulations
SECTION II : WARRANTY CLAIM PROCEDURES

CHAPTER 2 Warranty Claim Adjustment Request Form
CHAPTER 3 Filling Out TWC Form
CHAPTER 4 Filling Out TWC Forms for Specific Cases
CHAPTER 5 Filling Out TWC Forms in Particular Occasions
CHAPTER 6 Warranty Codes

TOYOTA IRAQ
SECTION I: WARRANTY POLICY Page
CHAPTER 1 Definition of Terms
1-1 Definition of Terms ..................................................................... 1-1
CHAPTER 2 General Provisions
2-1 Warranty .................................................................................... 2-1

2-2 Warranty Responsibility ............................................................. 2-2
2-3 Scope of Warranty Repairs ........................................................ 2-4
2-4 Warranty Conditions .................................................................. 2-5
2-5 Performance of Warranty Repairs .............................................. 2-8
2-6 Warranty Application .................................................................. 2-10
2-7 Warranty Application (cont.) ....................................................... 2-11
2-8 Warranty for Vehicles Moved or Resold by Other than Toyota .... 2-12
2-9 Warranty for Vehicles Sold by Toyota without Going through
Distributor .................................................................................. 2-13
CHAPTER 3 Limited Warranty Coverage
3-1 Assembly Parts Replacement .................................................... 3-1

3-2 Simultaneous Replacement of Front/Rear and Right/Left
Symmetrical Parts........................................................................ 3-2
3-3 Tires ........................................................................................... 3-3
3-4 Battery ....................................................................................... 3-4
3-5 Towing ....................................................................................... 3-5
CHAPTER 4 Non-Warrantable Items
4-1 Damage during Marine, Overland Transit .................................. 4-1

4-2 Improper Storage of Pre-Delivery Vehicles ................................ 4-2
4-3 Pre-Delivery and Periodic Maintenance Service Items ............... 4-3
4-4 Accident, Misuse, Abuse ............................................................ 4-4
4-5 Modifications, Fittings ................................................................ 4-5
4-6 Maintenance Service ................................................................. 4-6
4-7 Other than Toyota Parts ............................................................. 4-7
4-8 Non-Warrantable Parts and Materials ........................................ 4-8
4-9 Incidental Cost ........................................................................... 4-9
TOYOTA IRAQ
CHAPTER 5 Service Campaign and Policy Adjustment Repairs
5-1 Service Campaign Repairs ......................................................... 5-1

5-2 Policy Adjustment Repairs .......................................................... 5-1
6-1 The Cost of Warranty Repairs .................................................... 6-1

6-2 Warranty Claim Application ......................................................... 6-2
6-3 Claim Route ............................................................................... 6-2
6-4 Time Limit for Submission .......................................................... 6-2
CHAPTER 7 Forms and Materials
7-1 Forms and Materials ................................................................... 7-1

7-2 Distribution of Forms and Materials ............................................ 7-1
7-3 Preparation and Use of Forms and Materials by Distributor ........ 7-2
CHAPTER 8 Decision and Settlement
8-1 Decision ...................................................................................... 8-1

8-2 Settlement .................................................................................. 8-2
8-3 Remittance ................................................................................. 8-3
CHAPTER 9 Distributors Obligations
9-1 Compliance with Warranty Policy ................................................ 9-1

9-2 Issuance of Warranty Booklet ..................................................... 9-2
9-3 Pre-Delivery Storage .................................................................. 9-3
9-4 Pre-Delivery Service ................................................................... 9-4
9-5 Periodic Maintenance Service .................................................... 9-5
9-6 Record Retention ........................................................................ 9-8
CHAPTER 10 Additional Regulations

10-1 Revision or Abrogation................................................................. 10-1
10-2 Date Effective ............................................................................ 10-1
TOYOTA IRAQ
WARRANTY POLICY Page
CHAPTER 1 Definition of Terms 1-1
The various terminologies used throughout this warrant y policy are defined as follows:
A. "Warranty Policy" shall include the warranty procedures involved in fulfilling this
warranty policy.
B. "TMC" shall serve as the abbreviation for Toyota Motor Corporation.
C. "TIQ" shall serve as the abbreviation for Toyota Iraq.
D. "Distributor" shall mean the legal person invested by TMC with the right to
handle Vehicles and Parts in a given Territory.
E. "Dealer" shall mean a Toyota dealer that is authorized by a Distributor in
the given Territory.
F. "Territory" shall mean the area in which the Distributor has been invested with
the right to handle Vehicles and Parts.
G. "Toyota" shall mean TMC and any associated companies invested by TMC with
the right to manufacture Vehicles and Parts, and/or deliver Vehicles and Parts to
Distributors.
H. "Claimant" shall mean any Dealer who files and submits warranty claims on
Vehicles and Parts under this Warranty Policy.
I. "Supplier(s)" shall be defined as a company among Toyota who delivers Vehicles
and Parts to any other companies among Toyota and/or Distributors.
J. "Vehicle(s)" shall mean vehicle(s) that is/are manufactured by Toyota.
K. "Part(s)" shall mean Toyota Part(s) and Toyota Authorized Part(s) which are
manufactured and/or handled by Toyota or Distributors.
L. "Toyota Part(s)" shall mean part(s) manufactured by Toyota and/or handled by
Toyota.
M. "Toyota Authorized Part(s)" shall mean part(s) which are manufactured by
Distributors or their parts suppliers with authorization of TIQ.
N. "Warranty Conditions" shall mean any warranty policy item, its warranty period
and the warranty claim reimbursement condit ions determined by TIQ.
O. "TWC" shall mean the “Toyota Warranty Claim” which is the document format for
warranty claim applications to TIQ.
TOYOTA IRAQ
SECTION I WARRANTY POLICY Page
CHAPTER 1 Definition of Terms 1-2
Q. "Warranty Repair(s)" shall signify any repair performed in accordance with the
Warranty Policy.
R. "Delivery Date" shall mean the date on which a Vehicle is delivered to its original
retail purchaser; or, before the Vehicle is retailed, the date of first use by the
Distributor or a Dealer for sales promotion, in -house use or other similar purposes.
S. "Repair Date" shall mean the customers’ In-Dealer Visit Date on which a complaint
is received at a Dealer.
TOYOTA IRAQ
CHAPTER 2 General Provisions 2-1
2-1 Warranty
(a) Pursuant to the Warranty Policy, a Claimant may clai m reimbursement

from TIQ on a Vehicle.
(b) The repairs of troubles occurring in Vehicles after the final inspection
upon completion of assembly shall be covered by the Warranty.
This clause constitutes the stipulations under whic h the Claimant may claim reimbursement
from TIQ for costs of repairs covered by the warranty.
This Warranty Policy stipulates the terms of basic rules between the Claimant and TIQ, on
the scope of Warranty Repairs, Warranty Conditions, Service C ampaign repairs,
procedures for claiming reimbursement for repairs covered by the warranty, and other matters
concerning the warranty. The Claimant is required to adhere to all terms of these provisions
whenever submitting a claim to TIQ for reimbursement of costs of repairs covered by the
warranty.
The Claimant is required to note that the cost for the following items is not covered by the
warranty.
(1) Any correction, repair, completion or replacement needed on any component part for
vehicle assembly or parts production due to shortage in supply, miss -build
or malfunction of the component which is discovered and rectified before the
final inspection upon completion of assembly or production.
(2) Any correction, repair, completion or replacement needed on any Vehicles or Parts
due to miss-build, shortage or incorrect specification of Vehicles or Parts which is
caused by any mistake in placing the order for the Vehicle or Parts.
TOYOTA IRAQ
2-2 Warranty Responsibility
(a) The Supplier of a Vehicle/Parts shall be held responsible for Warranty

Repairs performed on the Vehicle;
(b) A Warranty Repair required within the vehicle warranty period due to
faulty materials and/or workmanship of spare part(s) used in a previous
repair shall be the responsibility of the Supplier of the part(s) in question ;
and
(c) Any trouble attributable to special repair which is approved in “ 3.
Sublet Repairs of Section I, Chapter 2, Page 2-9" (hereinafter referred to
as the “special repair”) shall be the responsibility of the Dealer's outside
repair shop (hereinafter referred to as the “repair shop”).
However, the above principles are subject, to any applicable product
responsibility terms agreed among the relevant parties concerned.
1. Establishment of Party Responsible
With regard to Warranty Repair(s) on a Vehicle, the Claimant is required to study and
investigate the defect thoroughly to determine whether it is attributable to something for
which Toyota should assume responsibility.
2. Responsible Party and Liability for Repair Costs
(1) The Claimant is required to note that it may not claim reimbursement from TIQ for
Warranty Repair costs in case of troubles that are clearly established as attributable
to “special repair”; subject, however, to any applicable product responsibility terms
agreed among the relevant parties concerned. In such a case (and where no
contrary product responsibility terms apply), the Claimant is requested either to
assume the liability for repair costs or to settle the matter with the “repair shop”.
(2) If the cause of a trouble is so complex that the party or parties responsible cannot be
clearly established, the Claimant shall inform TIQ of the trouble in question in detail
and the two shall subsequently hold consultations to determine the extent of liability
to be taken by the respective party concerned.
TOYOTA IRAQ
3. Warranty repair cost of Dealers ’s local procurement parts authorized by TIQ
Claimant may not claim reimbursement from TIQ for warranty repair costs in case of
troubles to attributable to Dealers local procurement parts (except supply parts from
TIQ).
TOYOTA IRAQ
2-3 Scope of Warranty Repairs
(a) Warranty Repair coverage shall be limited to the repair costs (parts and/or
labor) incurred in duly rectifying a defect for which Toyota may be held
responsible.
(b) The Distributor shall make every effort to perform the Warranty Repair at
minimum cost to Toyota.
In Warranty Repairs, the scope of the repair costs claimable from TIQ is limited to the costs
of parts and labor, and the following requirements must be satisfied.
○ The repairs must be for troubles attributable to a fault for which Toyota is responsible.
○ The repairs must be performed using proper repair procedures.
(1) In accordance with the stipulations of this clau se, troubles for which Toyota shall not
be held responsible under the stipulations of Chapter 4 of Section I are not included
within the scope of Warranty Repairs.
(2) Also, costs incurred due to erroneous diagnosis or to improper repair procedures, as
well as costs of replacing any still-usable parts, shall not be covered by the warranty.
(3) Since Toyota recognizes the validity of sublet repair work within specified limitations,
costs incurred for such work may be covered by Warranty Repairs.
TOYOTA IRAQ
2-4 Warranty Conditions
(a) The warranty period of any warranty policy item, the hourly warranty labor
rate and the parts reimbursement rate shall be decided by TIQ on the
basis the Claimant's application. The result shall be communicated to the
Claimant by means of the Warranty Conditions Form provided for
elsewhere.
(b) When the ownership of a Vehicle changes from the original purchaser to
each subsequent purchaser, the unexpired term of the warranty period in
item (a) above shall belong to the subsequent purchaser.
There are three basic items referred to by Warranty Conditions, namely; THE WARRANTY
PERIOD, THE HOURLY WARRANTY LABOR RATE AND THE PARTS REIMBURSEMENT
RATE used in performing Warranty Repairs.
These items shall be determined by TIQ based on each Claimant's application for warranty
coverage, and shall be communicated to the Claimant through the "Warranty Conditions
Form".
It is important to note that the warranty period stipulated in the Toyota Warranty Booklet is
valid even when the owner of the Vehicle changes. The following paragraphs explain the
warranty conditions in detail.
TOYOTA IRAQ
1. Explanation of Warranty Conditions
(1) Warranty Period
(a) The warranty period is stipulated as the number of months elapsed or the
distance a Vehicle has traveled since the Delivery Date. The war ranty period
shall expire either on the date a Vehicle has attained the stipulated number of
months elapsed or on the date it has attained the stipulated distance traveled,
whichever comes first.
(2) Hourly Warranty Labor Rate
(a) The hourly warranty labor rate ("Hourly Warranty Labor Rate") is the rate that
TIQ shall pay to the Claimant for the Warranty Repair labor performed.
When Warranty Repairs are done, the amount paid shall be obtained by
multiplying the Hourly Warranty Labor Rate by Toyota Flat Rate Time required
for specific repair work.
TOYOTA IRAQ
(
(3) Parts Reimbursement Rate / Parts Warranty Rate
(a) In principle, the cost of parts for Warranty Repair to be paid by TIQ to a
Claimant shall be limited to the Actual Cost the Dealer has paid to TIQ at the time
of purchasing the required spare parts for the Warranty Repair.
TOYOTA IRAQ
2-5 Performance of Warranty Repairs
(a) Warranty application shall be performed based upon a customer ’s

compliant.
(b) When a Dealer is requested by a customer with a warranty booklet to

perform Warranty Repairs within the warranty period, the Dealer shall
perform the repairs promptly at no charge.
(c) Warranty Repairs shall be performed at the service shop of a Dealer.
(d) When circumstances beyond one's control require that Warranty Repairs
be done at a place other than provided for under item ( c) above, the work
shall be regarded as Warranty Repair pending the approval of TIQ
(e) The warranty repair for the failure found by usual service shall be
performed after obtaining the Customer ’s approval.
Additional concerns identified by the technician during the repair need to be

logged on the Work/Repair Order. The workshop manager or equivalent
should then decide whether the repair is warrantable.
Add-on repairs can only be claimed against warranty if they are safety related
or could cause an operational hazard.
Any other repairs may not be fixed without first informing and having the
approval of the Customer.
For all add-on warranty cases the workshop manager or equivalent must give
written authority on the Repair Order for each individual add -on repair and
obtain Customer approval.
Under the stipulations of item 9-2 (Issuance of Warranty Booklet) of Section I, the Dealer shall
issue a Warranty Booklet to the Vehicle's original purchaser, this constitutes the
certificate of warranty covering the new Vehicle. The issuance of this booklet shall constitute a
promise by the Dealer to the purchaser that the former will satisfy the terms of the warra nty as
described in the Warranty Booklet, When requested by a customer holding a Warranty Booklet
to undertake Warranty Repairs the Distributor is, therefore, obliged to undertake the necessary
repairs as stipulated in the Warranty Booklet without delay.
TOYOTA IRAQ
1. Timing of Warranty Repairs

It is essential that Warranty Repairs, whenever requested by a customer, be undertaken
without delay in order to minimize inconvenience to the customer, as well as to prevent the
aggravation of the trouble and an accompanying increase in repair costs that any delay in
repair work may entail. (Speedy implementation of repair work is, in fact, just as essential with
regular, customer-paid repair work as with Warranty Repairs, if a Dealer is to assure the
loyalty of customers and generally maintain a good customer relationship.)
2. Site of Warranty Repairs
In order to implement repairs speedily and correctly, to the satisfaction of a customer, it
is important that the repair work takes place in a repair shop run by a Dealer, where
repair technology, know-how and facilities adequate for quality work on Vehicles are
available. Therefore, the costs of any repair work undertaken without good reason at a
site or sites other than those stipulated in item 2 -5 (c) of this Section shall not be
covered by the warranty.
3. Sublet Repairs
(1) Warranty Repairs may include some repair work that requires a level of technical
capability beyond the scope of technology, know-how, facilities and equipment
usually sufficient to a repair shop run by a Dealer. In the case of the special repairs
indicated below, which are deemed to be within the scope of the stipulation of item
2-5 (d) of Section I, repairs may be undertaken outside of the Dealer's repair shop,
by competent outside repair shops.
e.g.
○ Cylinder block------------------------- boring, honing, refacing
○ Cylinder head ------------------------- refacing, grinding
○ Flywheel ------------------------------- refacing
○ Crankshaft ----------------------------- grinding of journals
○ Brake drum ---------------------------- grinding
○ Disc rotor ------------------------------ grinding
○ Propeller shaft ------------------------ balance adjustment
○ Audio and Navigation device------ repairs
○ Paintwork ------------------------------ repair or recoating
○ Diesel injection pump ---------------repair
○ Sheet cover --------------------------- repair
(2) Procedural instructions on sublet repairs

(a) When subletting Warranty Repair work to a third party, the Dealer shall,
whenever possible, detach the parts needing repairs from the Vehicle and
transfer only them to the outside repair shop undertaking the repairs.
(b) Any parts necessary for these sublet repairs shall be supplied to the outside
repair shop by the Dealer.
TOYOTA IRAQ
2-6 Warranty Application
The warranty applied to a Vehicle is, in principle, only valid within the Territory
where the Vehicle has been originally imported and retailed.
Vehicles and Parts are produced under precise qua lity control standards to comply with every
regulatory and environmental requirement for vehicle operation in the Territory where the
Vehicles are distributed.
Accordingly, relocation of Vehicles to outside the original Territory could cause inconsistency
in vehicle specifications and requirements, and cause unexpected problems to customers and
Distributors.
Therefore, in principle, the warranty shall not apply to Vehicles relocated, sold or resold
outside the Territory where the Vehicles were originally sold. (Continued on next page.)
TOYOTA IRAQ
2-7 Warranty Application (continued)
Notwithstanding item 2-6 of this section, the Dealer shall perform Warranty
Repairs on a Vehicle under the follo wing conditions:
(a) Case of a customer in transit. (i.e. a traveler)

The Warranty Repair shall be performed in accordance with the warranty
coverage conditions stipulated in the Warranty Booklet presented by the
customer.
(b) Case of a customer who has moved or relocated from another Territory.
The Warranty Repair shall be performed when the Vehicle in question is
ensured to comply with all the regulatory and environmental requirements
in operation in the new Territory, and in accordance with the conditions
applied to the new Territory.
The Dealer in the new Territory shall implement the following steps when
applying warranty to the Vehicle in question:
(i) Explain to the customer how the Warranty Conditions of the new
Territory differ from the customer's orig inal Territory.
(ii) Reissue the Warranty Booklet

TOYOTA IRAQ
2-8 Warranty for Vehicles Moved or Resold by Other than Toyota
As stipulated in item 2-6 of this section, the warranty applied to a Vehicle is, in
principle, only valid within the Territory where the Vehicle has been originally
imported and retailed.
Therefore, when a Distributor, Dealer, customer or any party other than Toyota
moves, sells or resells a Vehicle to or in a Territory other than the original
Territory, every warranty applying to the Vehicle in the original Territory is
regarded as expired and void, unless Toyota instructs otherwise.
TOYOTA IRAQ
2-9 Warranty for Vehicles Sold by Toyota without Going through Distributor
(a) When Vehicles have been imported into a Territory by other than normal
Distributor route due to direct or indirect sales by Toyota to United Nations
organizations, governments, large fleet customers and the like, the
Distributor in the Territory shall provide warranty coverage f or the Vehicle
in question in accordance with the Warranty Policy whenever Toyota
requests it.
(b) Unless Toyota shall otherwise indicate, the Warranty Conditions to be

followed in the case item (a) above shall, in principle, be those which
apply in the Territory in question.
Procedure for Undertaking Warranty Repair Work
(1) Upon the conclusion of a sales contract, including the terms of warranty, with a large
fleet customer such as in the examples mentioned above, Toyota will notify the
Distributor in the relevant Territory of this effect and will request it to undertake
after-sale services, including Pre-Delivery Inspection of the new Vehicles involved.
(2) The Distributor in that Territory shall, upon request from Toyota, issue Warranty
Booklets to the customer.
(3) The warranty coverage of the said Vehicles shall comply with the conditions in effect in
the said Territory, unless Toyota advises otherwise.
TOYOTA IRAQ
CHAPTER 3 Limited Warranty Coverage 3-1
3-1 Assembly Parts Replacement
In the event that a defect develops in any of the major assemblies mentioned
below, the Warranty Repair work shall be performed by replacing or repairing
defective component parts only. However, when replacement of an assembly
itself is deemed advisable, the costs may be claimed when detailed reasons
for the replacement are furnished.
Partial Engine Assembly

Short Block Assembly
Transmission or Transaxle (Manual & Automatic)
Transfer Assembly
Other Similar Assemblies
The basic rule of Warranty Repairs is to repair or replace faulty component parts only.
However, when the replacement of a whole assembly is deemed desirable, the Claimant may
claim reimbursement for such a replacement with detailed explanation of the reasons.
1. When assembly parts replacement is accepted
Generally speaking, repairs by means of replacing a whole assembly are deemed

desirable in the following cases.
(1) When the extent of a trouble involves almost an entire assembly
(2) When the repair cost for replacing a whole assembly is less than that for replacing
component parts
2. When assembly parts replacement is not accepted
In the following cases, the warranty coverage shall not extend to the replacement of an
assembly.
(1) When an assembly is replaced because the component parts are out of stock
(2) When a whole assembly is replaced at the request of the customer

TOYOTA IRAQ
3-2 Simultaneous Replacement of Front/Rear and Right/Left Symmetrical Parts
In the event that a defect develops in one of the f ront/rear and right/left side
symmetrical parts mentioned below, the Warranty Repair work shall not be
performed by replacing or repairing all symmetrical parts simultaneously.
However, when replacement of all symmetrical parts is deemed advisable, the
costs may be claimed when detailed reasons for the replacement are
furnished.
Seat Cover
Side Mirror
Wheel and Tire
Wheel Cover
Brake Disc Rotor and Drum
Headlamp
Side Turn Signal Lamp
Rear Combination Lamp
Rear License Plate Lamp
Windshield Wiper Arm and/or Rubber
Windshield Washer Nozzle
Horn
Radio/CD Player Speaker
Door Trim Panel
Shock Absorber
and so on.
The basic rule of Warranty Repairs is to repair or replace the faulty parts only. However, when the
simultaneous replacement of all or parts other than those failed listed under item 3-2 above is
deemed advisable, the Claimant may claim reimbursement for such replacement with the detailed
explanation of the reasons for the replacement in the space marked “Dealer’s comment” on the
TWC Form.
TOYOTA IRAQ
3-3 Tires
(a) In principle, no claim can be made to TIQ to cover the cost of

repairing tires or tubes.
(b) When the tire and tube manufacturer involved is represented in the
Territory, the claim shall be handled in accordance with the warranty
policy of the respective representative.
(c) Notwithstanding items (a) and (b) above, TIQ shall handle the
warranty in either of the below-listed cases.
(i) When the tire and tube manufacturer involved is not represented in
the Territory
(ii) When TIQ shall manifest its intention to do so
The warranty on tires or tubes shall be handled by the service network of the tire and tube
manufacturer. When a customer wishes to file a clai m on tires or tubes, therefore, the
Dealer is required to request the representative for the tire manufacturer concerned in its
Territory to process the claim.
In such a case, if the said tire dealer should refuse to handle the claim or if an irreconcilable
disagreement should develop between the Dealer and the tire dealer over claim assessment,
the Dealer is asked to inform TIQ of the matter in dispute in detail. TIQ will contact the
manufacturer to settle the matter.
TOYOTA IRAQ
3-4 Battery
Claim shall be made to TIQ to cover the cost of repairing a battery.
1. Reimbursement
A part of the repair cost may not be reimbursed according to the Warranty Condition Form ,
which is published by TIQ otherwise.
2. Recurrence Claim of Local Procured Battery
Recurrence claim of local procured battery shall be handled in accordance with the warranty
policy of the respective battery representative.
Therefore, the repair cost cannot be covered by the TMC.
TOYOTA IRAQ
3-5 Towing
When Vehicle is inoperative due to a warranted part failure, the cost of towing
service to the nearest authorized dealership shall be cov ered.
The warranty shall cover towing charges to the nearest dealership when the following conditions are
met.
(1) Towing expenses are incurred, as a result of a warrantable failure and the Vehicle owner is
not entitled to reimbursement from any other source.
(2) Reimbursement is limited to normal retail towing charges to the nearest authorized
dealership. Should the towing charge exceed the amount of USD 120.—prior written
approval from TIQ is required.
(3) Reimbursement for towing expenses and related Warranty Repair costs for parts and labor
must be requested on the same warranty claim.
(4) If there is no authorized dealership reasonably available nearby, towing service to the
nearest another automotive service provider shall be covered.
Towing charges for the return of the Vehicle to the customer shall not be covered by the warranty.
TOYOTA IRAQ
CHAPTER 4 Non-Warrantable Items 4-1
4-1 Damage during Marine, Overland Transit
Damage incurred during marine or overland transit and accompanying

storage, together with trouble arising therefrom, shall not be covered by the
warranty.
The warranty shall not cover damage incurred during marine and overland transit and
accompanying storage, or troubles attributable to such damage.
(1) Should such damage or trouble occur, the Dealer is requested to establish the party
or parties responsible and undertake complete repairs and restoration of affected
Vehicles with the responsible party or parties bearing the costs.
(2) The Dealer should also keep a record of the detailed description of the damaged
Vehicles and the nature of the repairs for fut ure reference. It should be noted that
TIQ or TMC does not extend warranty coverage to defects caused by inadequate
repair work on such Vehicles.
(3) It is possible that depending on the extent of damage incurred, it may not be fit for
sale as a new product even after complete repairs and restoration. In such case, the
Dealer is expected to exercise professional integrity in its handling of the sale of the
Vehicle.
TOYOTA IRAQ
4-2 Improper Storage of Pre-Delivery Vehicles
The warranty shall not cover troubles caused by failure to maintain and care
properly for pre-delivery Vehicles while in storage.
The Dealer may not claim reimbursement from TIQ for the costs of repairs of troubles
attributable to lack of proper maintenance and care of pre -delivery Vehicles or to improper
maintenance and care of the same. The Dealer should repair such troubles at its own expense
without demanding reimbursement for the repair costs from customers. The Dealer is
requested to observe the pre-delivery Vehicle storage procedure described under item 9-5
of Section I.
1. Warranty of Paint and External Parts
Changes in the quality of the paint and external parts on a Vehicle with the passage of
time is inevitable due to their exposure to direct sunlight, high temperatures, high
humidity, cold air and wind and rain, as well as to dust and various pollutants including
industrial wastes.
Failure to carry out proper maintenance of the paint work and external parts (such as
cleaning and waxing) will invariably result in deterioration of their quality. Given this
situation, it is not feasible to include among the warranty coverage items possible
changes in quality and deterioration of paint and external parts with time due to an
extended storage period.
For this reason, in case where a failure occurred on a long -term-storage pre-delivery or
brand new (e.g. 3 months after delivery) Vehicle is deemed to be attributable to lack or
impropriety of maintenance or care during its pre -delivery storage, the Dealer is
nevertheless obliged to bear the cost of repair.
TOYOTA IRAQ
4-3 Pre-Delivery and Periodic Maintenance Service Items
(a) The warranty shall not cover costs of inspection, adjustment, parts
replacement and the like in connection with pre -delivery and periodic
maintenance service items, when no defective parts are involved.
(b) Any trouble arising from lack of performance or improper performance of

the pre-delivery and periodic inspections shall not be covered by the
warranty.
The costs of operations such as inspection, adjustments and parts replacement, but excluding
operations involving defective parts, according to instructions in the Pre -Delivery Service and
Maintenance Procedures Manual or Owner's Manual issued by Toyota shall not be covered by
the warranty. This is because these operations are essential for allowing customers to operate
their Vehicle with confidence and are, as such, considered to be part of routine maintenance
service. The warranty coverage also shall not extend to troubles attributa ble to improper
pre-delivery service and periodic maintenance service, or to neglect of the same. In such
cases, the Dealer is required to note that the repair costs of troubles resulting from the neglect
of periodic maintenance service shall be borne by the customers while those of troubles
resulting from improper inspection shall be borne by the Dealer. When undertaking
Warranty Repairs, therefore, the Dealer is advised to check that the trouble is not attributable
to a neglect or improper implementation of periodic maintenance service.
TOYOTA IRAQ
4-4 Accidents, Misuse, Abuse
The warranty shall cover neither accident repair nor trouble arising from
accidents, error, misuse, abuse, negligence, ignorance, careless handling, or
improper storage and the like.
The warranty coverage shall not extend to repairs of damage for which Toyota cannot be held
responsible, or to troubles attributable to accident, misuse, abuse, negligence, ignorance,
mishandling or improper storage and the like. Troubles covered by the Toyota warranty are
limited to those that occur during normal use due to cause for which Toyota can be held
responsible. The Dealer is requested to advise customers on proper ways of operating and
otherwise handling their Vehicles according to the respective Owner's Manual.
1. Misuse and Abuse
"Misuse and abuse" in this clause include the following.
(1) Off-road operation of an on-road Vehicle
(2) Unusually severe handling of a Vehicle in races, rallies, etc.
(3) Overloading
(4) Vehicle operation and handling against instructions of the Owner's Manual
2. Glass
In most cases, damage or breakage of glass parts is attributable to external causes.

Even in cases of damage or breakage that appear to have a natural cause judging
from conditions surrounding Vehicle operation at the time of damage or breakage,
the actual cause is usually found to be scratches made on the glass by some sharp
object on a previous occasion s c r a tc h e s that gradually developed into damage
or breakage with the passage of time. It is therefore essential that claims involving
glass be studied thoroughly to ascertain the actual cause of breakage or damage.
Any damage or breakage of glass caused due to other than defect in material
and/or workmanship for which Toyota should definitely take responsibility is not
TOYOTA IRAQ
4-5 Modifications, Fittings
Any trouble arising from modifications, equipping of parts or devices, and body
fittings, which have been undertaken by other than Toyota, shall not be
Vehicles are designed and manufactured under strict quality control conditions to comply with
the statutes and regulations as well as to suit the operating conditions, the environment and
customs of the respective marketing Territories. Toyota, therefore, does not vouch for any
modifications and fittings made on Vehicles by other than Toyota after they lea ve the factory.
Toyota for the same reason does not extend warranty coverage to troubles resulting from
modification of Vehicles, installation of parts and devices or body fittings undertaken by other
than Toyota.
1. When a customer requests Warranty Repa irs and it becomes evident that
modifications or fittings have been made on the faulty part and/or related parts, it is
essential that the Dealer ascertain whether or not the trouble resulted from the
modifications or fittings and establish the party responsible for the cause of the
trouble. The question of how the warranty should be handled in the case of a trouble
found to have resulted from the same should be settled between the customer and
the party undertaking the modification or fitting work.
2. To insure against the occurrence of unexpected troubles over modifications or

fittings undertaken by the Dealer, the Dealer is required to establish in writing an
understanding with the customer on the handling of the warranty before the work is
undertaken.
TOYOTA IRAQ
4-6 Maintenance Service
The warranty shall not cover the following Maintenance Service ordinarily
required with Vehicle use when no defective parts are involved.
(i) Engine tune-up
(ii) Wheel alignment, wheel balance, tire rotation
(iii) Brake & Clutch inspection and adjustment
(iv) Inspection and adjustment of linkage of various parts
(v) Drive Belt inspection and adjustment
(vi) Fuel system cleaning (vii)
Cooling system cleaning (viii)
Carbon and sludge removal
(ix) Other similar maintenance service ordinarily needed with Vehicle

use
The warranty coverage shall not extend to the items listed in the above stipulation, which are
maintenance service items required routinely in the course of Vehicle use, except in cases
where faulty parts in terms of material or workmanship are involved. The Dealer is requested to
take note that the costs incurred in these operations shall be borne by customers.
1. Vehicle Maintenance for Paint and External Parts under Severe Operating
Conditions
When a Vehicle is to be operated and maintained under severe conditions such as those
in areas where rock salt is used or areas affected by environmental pollution, it will be
essential to adopt suitable measures to prevent quality deterioration in the environmental
conditions involved. In such markets, it is necessary to advise a customer on
maintenance matters such as rustproofing treatment and the need for frequent servicing
of the Vehicle.
TOYOTA IRAQ
4-7 Other than Toyota Parts
(a) Repairs in which other than Toyota Parts are used as replacement parts
shall not be covered by the warranty.
(b) Any trouble arising from the use of other than Toyota Parts
shall not be covered by the warranty.
In undertaking repairs of a trouble, the Dealer has an obligation to guarantee the quality of the
repair work whether or not it is covered by the warranty. In this regard, the use of Toyota Parts
is all the more essential since the use of other than Toyota Parts may result in early recurrence
of the trouble and, hence, in damage to Toyota's reputation.
TOYOTA IRAQ
4-8 Non-Warrantable Parts and Materials
(a) The following parts shall not be covered by the warranty when they are
replaced as a maintenance service ordinarily required with the Vehicle
use.
(i) Bulbs (excluding Sealed Beam, Halogen Bulbs, High Intensity

Discharge-HID, Light Emitting Diode-LED), Fuses, Spark Plugs
(excluding Platinum, Iridium), Drive Belts (except Timing Bel ts), Air
Cleaner Filter Element, Oil Filter, Fuel Filter, Air Conditioner Filter, Air
Filter, Fuel Pump Filter, Brake Linings, Brake Shoe, Brake Pads,
Wiper Blades and/or Rubbers, Room Lamp, Transmitter Battery
(ii) Electrolyte, Cooler Refrigerant, Fuel, Fluids, Oil, Grease, Lubricants,

Additives
(b) Notwithstanding item (a) above, other than for fuel the warranty shall
cover any replacement and replenishment considered necessary to the
performance of Warranty Repairs.
The warranty coverage shall not extend to parts and materials listed under item 4-8, which are
considered expendable items, when they are replaced in the course of routine maintenance
service required for Vehicle use. However, the stipulation of item 4 -8 shall not apply to cases
in which these parts are replaced as a result of a clearly discernible defect in material or
workmanship. When replacement of these parts or the replenishment of oil or other liquid, with
the exception of fuel, is required in the course of Warranty Repairs, the cost of replacement or
replenishment may be claimed for reimbursement from TIQ.
TOYOTA IRAQ
4-9 Incidental Costs
The warranty shall not cover expenses and loss es sustained in connection
with Warranty Repairs such as telephone, accommodations, car rental, travel
and business or time lost.
The scope of warranty coverage is limited to the costs of Parts and labor required for repairing
troubles properly. In other words, costs and losses incidental to the implementation of
Warranty Repairs, including telephone bills, hotel bills, car rental fees and other transportation
costs, business-related losses and time loss, shall be borne by the customer.
TOYOTA IRAQ
CHAPTER 5 Service Campaign and Policy Adjustment Repairs 5-1
5-1 Service Campaign Repairs
When TMC foresees the possibility of a serious defect occurring, it may

request the inspection, repair or replacement of a given part in the form of a
Warranty Repair. The Dealer shall promptly undertake these repairs in
accordance with the letter of instructions from TIQ.
When TIQ or TMC judges that maintenance steps are needed to prevent the occurrence of a
serious trouble, it will request the Dealer to inspect or repair Vehicles either in stock or already
sold, or to replace a given part. In such case, the Dealer shall perform such inspection repair or
replacement without delay according to written instructions from TIQ. Costs related to such
inspection, repair or replacement will be considered as Warranty Repairs, and payment
will be made following submission of the TWC Form on SECTION II Warranty Claim
Procedures, page 4-10 to 4-14. The criteria of service campaign are shown in the table on
the following page.
5-2 Policy Adjustment Repairs
Notwithstanding provisions set forth elsewhere in this policy, TIQ or TMC

may bear all or part of the repair costs for a defect for which the Claimant
considers repair work to be especially necessary and which the TIQ or TMC,
after due deliberation, considers as the warranty repair.
TOYOTA IRAQ
CHAPTER 5 Service Campaign and Policy Adjustment Repairs 5-2
Criteria for Service Campaign
Criteria Description
<Countries necessary to report a recall to the relevant authorities>

An inspection and/or repair reporting to the relevant authorities in order to
Recall
prevent the problems that do not comply with regulations (safety, exhaust
Campaign
emissions and others) from occurring.
This is notified to the customers by direct mail or other means.
Special Service <Countries unnecessary to report a recall to the relevant authorities>

Campaign An inspection and/or repair in order to prevent the problems that are related to
(SSC) safety, exhaust emissions and serious problems from occurring.
Customer
An inspection and/or repair in order to prevent the problems that are not
Satisfaction
related to recall campaign and SSC from occurring.
Campaign
(CSC)
Incoming
An inspection and/or repair in order to prevent the problems that are not
Customer
related to recall campaign and SSC from occurring.
Service
This is notified and carried out only when the customers bring their Vehicles
Campaign
into dealership.
(ICSC)
Pre-Delivery
An inspection and/or repair to remedy quality concerns in affected Vehicles at
Correction
port of entry and vehicle storage yards of Distributor and Dealer.
(PDC)
Special Policy
Warranty is extended.
Adjustment
Special warranty is applied to non-warrantable items.
(SPA)
TOYOTA IRAQ
CHAPTER 6 Warranty Claim Application 6-1
6-1 The Cost of Warranty Repairs
The cost of the Warranty Repairs which may be claimed from the Claimant
shall be the following, unless TIQ instructs otherwise.
(a) Warranty Repair Parts Cost
The parts cost for the Warranty Repairs shall be the Actual Cost of Parts
paid to TIQ.
(b) Warranty Repair Labor Cost
The labor cost of the Warranty Repair shall be calculated by multiplying

the Hourly Warranty Labor Rate approved by TIQ by the Flat Rate Time
indicated in the most recent Flat Rate Manual. TIQ reserves the right to
change the Flat Rate Time without notice.
(c) Outside Repair Cost
The cost of repairs performed at a location described in item 2 -5 (d) may

be claimed when the Claimant files warranty claims for the cost of outside
repair according to the procedures stipulated in SECTION II.
(d) Currency
Claimant shall file claims for the cost of Warranty Repairs in the currency
specified by TIQ. The type of currency shall be prescribed in the Warranty
Condition Form.
(e) Notwithstanding the items (a), (b) and (c) above, the cost of servi ce
campaign and policy adjustment repairs regarded as Warranty Repairs by
TIQ or TMC shall be handled in accordance with any instructions
separately that may be issued by TIQ or TMC from time to time.
TOYOTA IRAQ
6-2 Warranty Claim Application
(a) A warranty claim application shall be made by filling in all of the necessary
data in the Toyota Warranty Claim Form and the Warranty Claim
Adjustment Request Form stipulated in item 7 -1 of Section I.
(b) Instead of filing warranty claims using the Toyota Warranty Claim Form,
the Claimant may make claims for Warranty Repair cost by means of
computer file media, accompany by the Warranty Claim Adjustment
Request Form, prepared in accordance with the instructions and the
specifications instructed separately by TIQ.
6-3 Claim Route
The Claimant shall submit warranty claims to TIQ.
6-4 Time Limit for Submission
The Claimant shall promptly file a claim application following completion o f

Warranty Repairs. The application may be rejected if it fails to reach TIQ within
the following term, unless there is reasonable reason for the delay.
(a) First Submission:

within 30 days from the repair date
(b) Re-Submission: *( ): Submission Media)

within 20 days from the TIQ process date
TOYOTA IRAQ
CHAPTER 7 Forms and Materials 7-1
7-1 Forms and Materials
The following forms and materials shall be used to conduct warranty business
in accordance with the warranty policy.
(i) Warranty Booklet
(ii) Warranty Claim Adjustment Request Form
(iii) Toyota Warranty Claim Form
(iv) Warranty Claim Settlement Report
(v) Warranty Parts Tag
(vi) Other related forms and materials which TIQ may stipulate
7-2 Distribution of Forms and Materials
In principle, TIQ shall provide free of charge the forms and materials
pursuant to item 7-1.
TIQ has on hand the various forms and materials needed to conduct warranty business.
These have been prepared both in form and content so as to be applicable to all Claimant and
to assure the smooth flow of business. Distributed free of charge by TIQ, these forms and
materials must be used by the Claimant.
TOYOTA IRAQ
CHAPTER 8 Decision and Settlement 8-1
8-1 Decision
(a) TIQ shall examine and judge warranty claims applications filed in
accordance with the procedures stipulated in SECTION II.
(b) The warranty decision shall be notified in accordance to Article 4.4

of the Warranty After-Sales Service Agreement.
TOYOTA IRAQ
8-2 Settlement
The Warranty Repair cost shall be determined in the currency designated by
TIQ and paid in accordance to Article 4.9 of the Warranty After-Sales Service
Agreement.
TOYOTA IRAQ
8-3 Remittance
In principle, the remittance of a sum approved in the Warranty Claim

Settlement Report shall be made exclusively in USD by means of bank
transfer.
TOYOTA IRAQ
CHAPTER 9 Dealers Obligations 9-1
9-1 Compliance with Warranty Policy
The Dealer shall conduct any warranty business in accordance with the
Warranty Policy.
It is required that all standard rules be observed in the administration of warranty business and
services. If the Warranty Policy is not complied with, confusion and great delays in warranty
service and administrative work may result.
TOYOTA IRAQ
9-2 Issuance of Warranty Booklet
Prior to delivery of a new Vehicle to the original retail purchaser, the

Dealer shall accurately fill in the Warranty Booklet with the requisite
information and give it to the purchaser.
The Warranty Booklet is a type of bond that indicates the obligations that a purchaser of a
Vehicle must observe in order to be eligible to receive Warranty Repairs. It also stipulates the
warranty period, as well as the contents and all conditions of the warranty.
When a customer requests Warranty Repairs, the Warranty Booklet also becomes a document
for judging and verifying the appropriateness of performance of such repairs, for instance, by
means of a review of the periodic inspections performed to date on the Vehicle.
The Dealer shall issue a Warranty Booklet when delivering a Vehicle to a customer, after first
entering correctly in the booklet all requisite information.
TOYOTA IRAQ
9-3 Pre-Delivery Storage
The Dealer shall carefully maintain Pre-Delivery Vehicles in good condition.
The Dealer shall perform a complete and appropriate inspection and maintenance of
Vehicles prior to their sale, according to the following Pre-Delivery Storage procedure. The
aims of such inspection and maintenance are, among others, to prevent any deterioration with
time in a Vehicle’s paint finish or external parts, thereby maintaining the Vehicle in ex -factory
quality condition. Especial care should be given to the inspection and maintenance of Vehicles
stored for lengthy periods and those stored outdoors.
1. Pre-Delivery Storage Procedure
(1) Method of storage

Store Vehicle under the following conditions.
(a) A proper tire inflation pressure shall be maintained.

Proper Pressure:
Passenger car
3.0 kg/cm2 (43 psi)
Light duty truck
Heavy duty truck Specified loaded pressure

TOYOTA IRAQ
(b) The negative terminals of the batteries shall be disconnected.

(c) The parking brake shall be left applied.
(d) The manual transmission shall be placed in reverse gear, and the automatic
transmission shall be placed in the 'Park' position.
(e) The windows shall be kept completely closed.
(4) Inspection during the storage period
Servicing and inspection of the Vehicle shall be performed at least once a month as
follows:
(a) Check and maintain proper tire inflation pressure.
(b) Run the engine at less than 1,500 rpm for at least 15 minutes.
(c) Move the Vehicle to prevent tire flat spots.
(d) Inspect the electrolyte, and fill and charge the battery.
(e) Inspect all painted and plated surfaces for rust, and remove any rust found. If the
Vehicle is stored outdoors, wax the areas after removing the rust.
(f) If any substance likely to harm painted or plated surfaces is found adhering to
them, wash with plain water to remove, and wax afterward, if necessary.
(5) Storage in severe cold conditions

The following should be adhered to under severe cold conditions.
(a) Check and maintain levels and density of antifreeze or long -life coolant.
(b) Leave the parking brake off and block the wheels.
(6) Special geographical conditions

If Vehicle is stored over a long period under special conditions, such as exposure to
strong sunlight or to heavy snow, take such measures as necessary to prevent
damage.
2. Troubles Found on Stored Vehicles
(1) For repairs attributable to faulty materials or workmanship for which Toyota is
responsible on a new Vehicle in storage, the Dealer may claim payment from TIQ as
a pre-sold Vehicle claim in accordance with procedures st ipulated in SECTION
II.
(2) If any other troubles are found on a new Vehicle in storage, the Dealer should clarify
responsibility for them and act accordingly.
TOYOTA IRAQ
CHAPTER 9 Dealer Obligations 9-5
9-4 Pre-Delivery Service
The Dealer shall perform at its own expense the pre -delivery service and
adjustment of a Vehicle in accordance with the Toyota Pre-Delivery
Service Procedures.
The Dealer shall inspect and adjust all new Vehicles in accordance with the Pre-Delivery
Service and Maintenance Procedures Manual issued separately by Toyota, prior to its delivery
to the customer that the Vehicle is in the best condition and offers the best performance
possible. The Distributor shall not charge the expenses of this inspection to TIQ.
1. Cost of Pre-Delivery Service
Costs of Pre-Delivery Service shall be borne by the the Dealer, not by TIQ. However, any
cost of repair of defective conditions caused by inferior quality of materials or defects in
workmanship for which Toyota shall be held responsible and which are discovered
at the time of the inspection, can be charged to TIQ in accordance with the
procedures stipulated in SECTION II.
2. Preparation and Custody of Record Sheet for Pre-Delivery Service
The Dealer is requested to prepare record sheets best suited to its own use, referring to
the standard Pre-Delivery Service Sheet shown on the following page. A person
conducting an inspection shall enter all results on the sheet, sign and keep it in his/her
custody throughout the period stipulated in item 9 -8 of Section I.
TOYOTA IRAQ

TOYOTA IRAQ
9-7 Periodic Maintenance Service ( First 1000 km Service )
(a) The Dealer shall inspect and service the Vehicle in accordance with the
times and items listed in the customer's Owner's Manual or Maintenance
Note.
(b) Other than for cost of lubricants and other necessary parts which may be
charged to the customer, the Dealer shall bear the cost of any free periodic
maintenance services.
In order to maintain the quality and performance of a Vehicle, it is necessary to conduct

periodic maintenance services according to the maintenance schedule posted in the Owner's
Manual.
It should be noted that the conducting of periodic maintenance services is one of the items
required for valid application of the warranty.
1. Conducting Periodic Maintenance Service
(1) The Dealer shall explain fully the importance of periodic maintenance services to the
customer at the time of delivery of a Vehicle. Also, in order to carry out the
periodic maintenance services, customer follow-up system should be pursued
vigorously to induce the customer to bring the Vehicle in for maintenance. Toyota will
not bear repair expenses for trouble caused by neglect of periodic maintenance
services.
(2) As will be discussed later, the expenses required for conducting any free periodic
maintenance services shall be borne by the Dealer. Even if the Vehicle was sold by a
different Dealer, when a customer requests a free periodic maintenance service it
shall be conducted.
2. Management of Records of Periodic Maintenance Services
The Dealer, after completion of a period maintenance service, shall enter the date of
service and mileage correctly in the proper spaces in the Periodic Maintenance Service
Record contained in the Warranty Booklet. It should then be signed by the person
responsible for the service and returned to the customer.
TOYOTA IRAQ
9-8 Record Retention
The Dealer shall keep the original documents for the following records and
store warranty replaced parts f or the respective period of time indicated below
so as to be ready to furnish them promptly to TIQ or TMC should the latter
so request.
(i) Warranty Registration Card .............................. 5 years

(ii) Pre-Delivery Service Sheet .............................. 1 year
(iii) Parts Order Sheet ................................ ............. 5 years
(iv) Repair Order Sheet ................................ ......... 5 years
(v) Outside Repair Invoice ................................ ..... 5 years
(vi) Warranty Claim Adjustment Request Form ........ 7 years
(vii) Toyota Warranty Claim Form ........................... 5 years
(viii) Warranty Replaced Parts ................................ 60 days from the
completion repair
date
In proof of the Warranty Repairs performed, the Dealer shall conform to the following
guidelines for the retention of records related to Warranty Repairs. Also, when T I Q or
TMC asks to review or be sent such records, the Dealer shall comply without delay.
1. Warranty Registration Cards
(1) The Warranty Registration Card and the Owner Status Change Card are important
means of verifying the propriety of Warranty Repairs, and they can be used
effectively, e.g. in encouraging customers to bring their cars in for period ic
inspections, thus helping to improve customer retention. Also, they are
indispensable for customer contact in such cases as service campaigns, as
described in item 5-1 of Section I.
(2) The Warranty Registration Card for the original purchaser should be retained for five
years, filed by vehicle identification number and other means of identification in such
a way that it can be referred to easily. TIQ and the Dealer should each maintain
copies.
TOYOTA IRAQ
(3) Owner Status Change Card
The relevant records shall be revised in accordance with the Owner Status Change
Card which will be retained by stapling on the upper part of the Warranty
Registration Card for the original purchaser.
Note: It is desirable that the Dealer retain apart from the registration cards
required above, for an appropriate period, the records of vehicle identification
number, Delivery Date and the name and address of the customer, through
any appropriate means, including a computer information storage device or
a card filing system related to the above mentioned customer retention
activities, or others.
The period of retention of these records should be fixed by TIQ in
consideration of and in compliance with local laws, local conditions,
availability or non-availability of registration information through public
organizations, and so forth. It is desirable that the record maintenance system
is fixed in such a manner that the customer of any Vehicle may be contacted
up to five years after its Delivery Date.
TOYOTA IRAQ
2. Pre-Delivery Service Sheet
(1) The Pre-Delivery Service Sheet is a certification t hat the Vehicle concerned
underwent the regular Pre-Delivery Service prior to its delivery to the customer, and
was accordingly delivered under certified quality and performance conditions.
(2) This sheet shall be retained for one year from the date of the Pre-Delivery Service,
in such a manner that the order or the vehicle identification numbers shall be easily
indexed. However, in case local law requires record retention for more than one year,
the records shall be retained accordingly.
3. Warranty Repair Order Sheet, Outside Repair Invoice, Warranty Claim Adjustment
Request Form and TWC Form
(1) These are the original vouchers on which claims for Warranty Repair work are based.
They are also important in verifying the propriety of claims for Warranty Repa ir work.
The Dealers's copy of the Toyota Warranty Claim Form (TWC Form) is important for
reference in communications with T I Q and for verification against any Warranty
Claim Settlement Report for Warranty Repair work, or other purposes.
(2) These vouchers shall be numbered so as to make their cross reference to each other
possible, and shall be retained for five years. It is desired that the numbering index
makes reference easy, as TIQ or TMC refers to warranty claim matters in
communication by the TWC number. In case local law requires retention of these
vouchers for more than five years, they shall be retained accordingly.
4. Warranty Replaced Parts
TIQ shall collect those parts exchanged in Warranty Repair work from the Dealers, and
confirm them against the claim for Warranty Repair work. Before collection the Dealer shall
maintain custody of these parts in accordance with the procedures below.
(1) Parts to be kept in custody
Except for liquid materials including fluid, grease and oil, all parts and materials
replaced through Warranty Repair work shall be kept in custody. However, even
liquid materials, when they constitute the primary cause for the defective
performance, shall be collected insofar as is possible and kept in custody.
TOYOTA IRAQ
(2) Place of custody
The Dealer shall fix a place f or keeping said parts within its custody, and name a
custodian of them.
(3) Custodial procedures
The Dealer shall keep such parts in good order in storage, removing oil, mud or other
materials from the parts and indicating with colored paint any other wise
indistinguishable cracks, flaws and the like, so as to aid in investigation of the
troubles, and shall attach Warranty Parts Tag to them. As one example for an
efficient storage system, parts in custody may be shelved in order of month of repair.
(4) Period of custody
The Dealer shall keep the parts in custody for the period of 60 days from the actual
repair date.
TOYOTA IRAQ
CHAPTER 9 Distributors Obligations 9-12
(9) Warranty Parts Tag
In principle, one tag will be prepared per each defective part. However, one tag may
be prepared to cover a plural number of parts if the parts are grouped under a single
repair order sheet or TWC Form.
TOYOTA IRAQ
CHAPTER 10 Additional Regulations 10-1
10-1 Revision or Abrogation
WAH or TMC may revise or abrogate all or part of this Warranty Policy if the
need arises.
10-2 Date Effective
This Warranty Policy shall take effect on the first da y of May 2016.
TOYOTA IRAQ
SECTION II: WARRANTY CLAIM PROCEDURES
1-1 Warranty Claim Application ......................................................... 1-1
CHAPTER 2 Warranty Claim Adjustment Request Form
2-1 Warranty Claim Adjustment Request Form ................................. 2-1

2-2 Preparation of the WCAR Form.................................................... 2-2
2-3 Filling-out Procedures .................................................................. 2-3
CHAPTER 3 Filling Out TWC Form
3-1 General Rules .............................................................................. 3-1

3-2 Items to be filled by Dealer ..................................................... 3-2
CHAPTER 4 Filling Out TWC Forms for Specific Cases
4-1 Paint Claim ................................................................................. 4-1

4-2 Interior Noise Claim...................................................................... 4-7
4-3 Water/Dust Entry Claim ................................................................ 4-9
4-4 Service Campaign Claim .............................................................. 4-11
4-5 SETR/Monitor Claim..................................................................... 4-16
4-6 Battery Claim (Pro Rata Warranty Reimbursement) ..................... 4-20
CHAPTER 5 Filling Out TWC Forms in Particular Occasions
5-1 Use of Multiple Pages of TWC Forms ......................................... 5-1

5-2 Resubmission of Warranty Claims .............................................. 5-4
CHAPTER 6 Warranty Codes
6-1 Warranty Codes .......................................................................... 6-1

6-2 General Codes ............................................................................ 6-2
6-3 Reason Codes for Return, Denial or Adjustment of TWC ............ 6-7
6-4 T1 Codes .................................................................................... 6-18
6-5 T2 Codes .................................................................................... 6-27
6-6 Paint T2 Codes (Paint Failure code) ........................................... 6-31
6-7 T3 Codes (Position Code List) .................................................... 6-34
TOYOTA IRAQ
SECTION II WARRANTY CLAIM PROCEDURES Page
1-1 Warranty Claim Application
Warranty claim application shall be performed by using Warranty Claim Adjustment

Request Form appending Toyota Warranty Claim Forms prepared in accordance with the
procedures stipulated in SECTION II.
SW103-B-9S
Dist Code TWC No. SFX Claim ant code Invoice No.
A02
1 3
Dealer Code
7 8 9 10
Dealer Claim No.
16 17 18 19
Date of Receipt (D.M.Y.)
23 24 25 26
P rocess Flg. P age
32
TOYOTA
1
A12 3 10 11 16 17 22 23 24 25 WARRANTY CLAIM
Warranty Ty pe Franchise
A2 VE CV TY 4 T oyota L exus
1 2 3 5
1 2 3 4 5
Warranty
1 A32 Ap p lication Code 3 7
NV FV WMI VDS(m odel) C/D VIS(chassis No.) Delivery Date (D.M.Y.) Repair Date (D.M.Y.) Odom eter K/M Flg
A4 K M
1 2 3 4 5 7 8 13 14 15 22 23 28 29 34 35 40 41
Current Repair Order No. Invoice Currency Exchange Rate Data ID T/C
1
A52 3 9 10 11 12 17 18 19 20 J￥ US$ EUR O 21 27 28 W arr S ET R
P ay Code Ope M Operation No. Hour Am ount
B1
1 2 3 4 5 14 15 18 19 25
Hour
1
B22 Labor Rat e
3 9
Labor T ot al A
P ay Code Sublet Ty pe Sublet Invoice No. Am ount
C1
1 2 3 4 5 6 12 13 19 2 0 26 27 33
C2 Suble t Total/Total de Sub-Contratacion B

Sublet Description
1
C32 3
T1 Code T2 Code T3 Code-1 2 3 4 5 6 7
1
D12 3 4 5 6 7 11 12 16 17 21 22 26 27 31 32 36 37 41
Condition
E12
1 3
Cause
E22
1 3
Rem edy
E32
1 3
P ay Code O.F.P Local P arts NO. Q' ty Am ount Dist. 1(A) Am ount Dist.1(B)
F1
1 2 3 4 5 6 20 21 22 23 29 30 36 37
Local Original Failed P art No.
F2 18
P arts Sub-Total
1 2 3 4
Dist. 1
F3 P .W.R/P .P .R
Parts Total C D
Dist. 1 P rocess Date (D.M.Y)
G1 Total Claim Amount/Total Re clamo

1 2 A+B+C or D 3 8
Labor% Sublet% P arts%
1
H12 Dist.'s Claim Adjustment 3 11 12 14
5 6 8 9
Dist Com m ent
J12 52
1 3
1
J22 3
52
Dist. Signature
Vender's Labor % Sublet % P art s % Reason Code

K1 Judgement
AP DE RE AD
Page 2
Dist. 1 → TMC
Dist.2(Vender)
TOYOTA IRAQ
CHAPTER 2 Warranty Claim Adjustment Request Form 2-1
2-1 Warranty Claim Adjustment Request Form
Warranty Claim Adjustment Request form (WCAR Form) is a summary report for
warranty claim submission.
TIQ will perform the necessary adjudication on claims submitted by Claimant under the
WCAR Form, and will issue a Warranty Claim Settlement Report (WCSR).
Regardless of whether Dealer uses the paper or web for data transfer, a WCAR original
hard copy must also be submitted.
TOYOTA IRAQ
2-2 Preparation of the WCAR Form
Claimant is requested to prepare one WCAR Form per claim category.
The claims must be categorized into the following 3 categories.
Franchise Warranty Type Data Identification

Vehicle Warranty Warranty claim "W"
Toyota S.E.T.R./Monitor "S"
Parts and Accessories Warranty Warranty claim "W"
TOYOTA IRAQ
2-3 Filling-out Procedures

TOYOTA IRAQ
１ Attention
Name and address of TIQ to whom the batch of claims is addressed in

submission.
２ Dealer Code
Write the Dealer Code currently assigned to you (Claimant).
３ Request No. (Invoice No.)
Assign own Request No. in sequence with 7 digits and must not contain any marks
such as “-“, “/”…etc.
The Request No. assignment procedures are given on a separate page.
４ Date (Day. Month. Year)
Write the date when the WCAR Form is completed for submission in the order of
Day-Month-Year.
For example: 25th January, 2015 ………………………….. 25.01.15
Attention: Dealer
91041
Code
Request No.
T000012
Mr. ABC DEF (Invoice No.)
Date
Department General Manager 25.01.15
(Day. Month. Year)
Warranty Dept.
TOYOTA IRAQ
TOYOTA IRAQ
５ Category
First, separate the TWCs into categories, and indicate the category on each WCAR
Form.
For example: Vehicle Claim on Toyota Vehicles
Franchise ○ TOYOTA LEXUS Others ( )

Category Warranty Type ○ Vehicle Parts and Accessories
Data Type ○ Warranty Claim S.E.T.R.／Monitor
Processing Cycle Period (Day.Month.Year) From To
６ Processing Cycle Period (Day. Month. Year)
Indicate the time period which the WCAR Form should cover by entering the star ting
and ending date of the period.
6th 15th 16th 25 th
Processing Cycle
Period (the previous period) (the current period)
Date From to From to
For example:
Previous Period: from the 6 th to the 15th of month

Current Period: from the 16 th to the 25 th of month
For the WCAR Form;
Franchise TOYOTA LEXUS Others ( )

Category Warranty Type Vehicle Parts and Accessories
Data Type Warranty Claim S.E.T.R.／Monitor
Processing Cycle Period (Day.Month.Year) From 16 01 15 To 25 01 15

TOYOTA IRAQ
７ Total Claims
Write the total number of claims prepar ed for submission and to be covered by the
WCAR Form.
８ Total Amount
Write the total claim amount in the invoice currency by summing up the claim total of
all TWCs covered by the WCAR Form.
９ Currency
Make clear which currency the Total Amount on the WCA R Form has been
calculated in.
Total Claims 2,345

Total Amount 567,890.12
Currency US$
10 Dealer's Name and Signature
Write the Dealer’s Name and Signature.
Dealer’s name and Signature
J. Dorson
Warranty Manager
ABC Toyota Inc.
TOYOTA IRAQ
CHAPTER 3 Filling Out TWC Form 3-1
3-1 General Rules
The Claimant shall file warranty claims according to the procedures explained in this
Chapter.
Basic Rules
(a) Always use Toyota Warranty Claim Form (TWC Form).
(b) Prepare TWC Form according to the following warranty claim categories.
Warranty Claims on Toyota Vehicles

SETR/Monitor Cost on Toyota Vehicles
Parts and Accessories Claims of Toyota
(c) Prepare one TWC Form for every
failure. (d) Use the following in filling out
TWC Forms.
Toyota/Lexus Flat Rate Manual

Toyota Warranty Codes (Refer to SECTION II, Chapter 6)
Electronic Parts Catalog
(e) Use the Warranty Base Price, Parts Reimbursement Rate, applicable currency
and Hourly Warranty Labor Rate specifically designated by TIQ, for computing
warranty claim cost.
(f) Follow the procedures for filling out TWC Forms, as explained in this Section.
TOYOTA IRAQ
3-2 Items filled by Dealer
SW103-B-9S
A02
1 3 １
Dealer Code
7 8 9 10 ２
Dealer Claim No.
16 17 ３18 19 ４
23 24 25 26
P rocess Flg.
５
P age
32
TOYOTA
1
A12 3 ６ 10 11 ７ 16 17 ８ 22 23 ９ 24 10 25 WARRANTY CLAIM
11 12
A2 VE CV TY 4 5 T oyota L exus
1 2 3
Warranty 1 2 3 4 5
A32
1 Ap p lication Code 3 13 7
23
A4 14 15 16 17 18 19 20 21 22 K M
1 2 3 4 5 7 8 15 22 23
13 14 28 29 34 35 40 41
25 27
A52
1
24 19 20 J￥ US$ EURO 26 W arr S ET R
3 9 10 11 12 17 18 21 27 28
B1 28 29 30 31 32
1 2 3 4 5 14 15 18 19 25
Hour
B22 Labor Rat e 33 Labor T ot al 34 35 A
1 3 9
C1 36 37 38 39
1 2 3 4 5 6 12 13 19 20 26 27 33
C2 Suble t Total/Total de Sub-Contratacion 40 B

Sublet Description
1
C32 3 41
D1 42 43 44

31 32 36 37 41
1 2 3 4 5 6 7 11 12 16 17 21 22 26 27
Condition
E12 45
1 3
Cause
E22 46
1 2 3
Rem edy
E32 47
1 3
P ay Code O.F.P Local
P arts NO. Q' ty Am ount Dist. 1(A) Am ount Dist.1(B)
F1 48 49 50 51 52 53 53 54
1 2 3 4 5 6 20 21 22 23 29 30 36 37
1
F22 3 50 55 18
P arts Sub-Total 56
4
Dist. 1
F3 P .W.R/P .P .R 57 Parts Total 58 C 58 D
G1 Total Claim Amount/Total Re clamo 59 60

1 2 A+B+C or D3 8
H12
1
Dist.'s Claim Adjustment 3
61
5 6
61
8 9
61 11 12 14
Dist Com m ent
J12 62
52
1 3 63
J2 52
1 2 3 Dist. Signature

K1 Judgement
AP DE RE AD
64
Page 2
Dist. 1 → TMC
Dist.2(Vender)
TOYOTA IRAQ
Line [A0]
１ Deal. Code (Dealer Code)
Enter the given Dealer Code.
Deal Code TWC No. SFX Claimant Code

A0
91041
２ TWC No.
・TWC No. must be assigned in numerical sequence with 7 d igits and must not
contain any alphabetic or non-numeric character such as “A”, “B”, “C”, “ -“,
“/”…etc..
・The same TWC No. must not be assigned at least within a year.
３ SFX
Leave the field blank.
Dist Code TWC No. SFX Claimant Code

A0
91041 0012345
TOYOTA IRAQ
４ Claimant Code
Enter the given Dealer code.

As shown in the following example, the original Deal. Code shall be maintained through
the claim route.
Claimant Code shall be altered.
98111 97182 99301

Dealer ® Deal. A ® TIQ 1 ® TIQ 2
Deal Code TWC No. SFX Claimant Code Dist Code TWC No. SFX Claimant Code
A0 A0
98111 0012345 98111 98111 0012345 97182
５ Invoice No. (Request No.)
Enter the Request No. of the Warranty Claim Adjustment Request Form. Request
No. is assigned by each Claimant according to his own numbering system.
Deal Code TWC No. SFX Claimant Code Invoice No.

A0
91041 0012345 91041 T000012
Line [A1]
６ Dealer Code
Enter the dealer code in alphanumeric sequence with 8 digits or less.
７ Dealer Claim No.
Enter the dealer claim No. in alphanumeric sequence with 6 digits or less.
８ Date of Receipt
Enter the date when TIQ receives the claim from the Dealer
TOYOTA IRAQ
９ Process Flg.
Enter the process flag "3" if TWC has to be resubmitted after it has been denied,
adjusted or returned by TIQ. Otherwise leave it blank.
When a TWC is resubmitted, the following data must be maintained as per the
original claim carries.
Dealer Code
Dealer Claim No.
Dealer Code
TWC No.
Repair Order No.
Dear Code Dealer Claim No Date of Receipt (D.M.Y) Process Flg. Page
A1
13303040 000321 16.07.05 3
10 Page
Generally, it is unnecessary to enter the page No.

If one claim requires two or more TWC forms, enter the page number in numerical
sequence from the first page.
Refer to item 5-1 of SECTION II.
The TWC paper form can be a maximum of 10 pages long. If 11 pages or more are
required, please contact TIQ.
TOYOTA IRAQ
Line [A2]
11 Warranty Type
Be sure to encircle the applicable Warranty Type Code by " ", or cross off the
unnecessary codes by "XX" as follows;
For example: Warranty Type is "Vehicle Warranty"
Warranty Type Franchise

A2
VE CV TY T oyota L exus

A2
VE XCXV XTXY T oyota L exus
TOYOTA IRAQ
12 Franchise
Be sure to encircle applicable "T" or "L" code by " ", or cross off the unnecessary
codes by "XX" as follows;
Franchise of the claim is; Toyota

A2
VE CV TY T oyota L exus

A2
VE CV TY T oyota X
L X exus
Line [A3]
13 Warranty Application Code
The first, third, forth & fifth fields should be left blank.
The second field is used for shifting the decimal point for exchange rate (Line [A5] 26).
If the value of the exchange rate can be indicated to four decimal places, leave the
second field blank.
●For example: Local Currency ￡1.00 = Invoice Currency US$1.8292-
Warranty 1 2 3 4 5
A3
Application Code
If the value of the exchange rate cannot be indicated within four de cimal places, the
decimal point shall be shifted to the right by using this field.
●For example: Local Currency VND1.00 = Invoice Currency US$0.00006303
Warranty 1 2 3 4 5
A3
Application Code 4
Decimal point shifted 4 digits to the right. In th is case, the exchange rate ( 26 ) should
be entered as 0.6303.
TOYOTA IRAQ
Line [A4]
14 N.V. (Non-Vehicle repair cost flag)
Enter the numeral "1" when the claim is for Non -Vehicle repair cost.
Leave it blank when Vehicle repair cost is being claimed.
NV FV WMI VDS C/D VIS

A4
1
15 F.V. (Foreign Sold Vehicle Flag)
Enter the numeral "1" when the claim is on a foreign sold Vehicle.
Leave it blank when claim is on a domestically sold Vehicle.
As for the definition of F.V., refer to the item 2 -10 and 2-11 of Section I

A4
1
TOYOTA IRAQ
16, 17, 18, 19 VIN (Vehicle Identification Number)
VIN is an important data item in a warranty claim that identifies the object warranted.
VIN consists of the following elements with the specific digits of characters.
digits
VDS VIS
Vehicle specification WMI CD
(Model) (Frame No.)
Global VIN Type 3 5 1 8
ISO VIN Type 3 6 (N/A) 8
Model & Frame No. Type (N/A) 3, 5 or 6 (N/A) 7
For details, refer to the Toyota Flat Rate Manual.
(a) Global VIN Type

A4
JTH FN48Y 0 50064431
(b) ISO VIN Type

A4
JT1 53AEA1 W0123456
(c) Model & Frame No. Type
NV FV WMI VDS C/D VIS*

A4
VZN130 5020199
* If using “Crown21 Web” or “Toyota Global Network” to transfer the data, please input
the 7 digits of VIS right-justified.
TOYOTA IRAQ
20, 21 Delivery Date/Repair Date
Enter each date in order of "Day-Month-Year".
For example:
(a) Delivery Date
The Delivery Date shall be entered as follows.
(i) In cases where the Vehicle has already been retailed or in use.
Del. Date: 27th January, 2015 → 27. 01. 15
NV FV WMI VDS C/D VIS Delivery Date (D.M.Y)

A4
27 . 01 . 15
Always place "0" (zero) in front for a 1 digit numeral.

Procedures, such as "27. 01. 15", are not accept able.
(ii) In cases where the Vehicle is repaired before being retailed or

the date of first use.
Enter “00. 00. 00”
NV FV WMI VDS C/D VIS Delivery Date (D.M.Y)

A4
00 . 00 . 00
(b) Repair Date
Repair Date shall be entered by using the custome rs’ In-Dealer Visit Date on
which a complaint is received at Dealer.
Rep. Date: 14th February, 2015 → 14. 02. 15
VDS C/D VIS Delivery Date (D.M.Y) Repair Date (D.M.Y)
14. 02. 15
TOYOTA IRAQ
22 Odometer (Speedometer) Reading
Enter the odometer reading in full length to the position of one kilometer.
Odometer reading; 1 2 3 2 9 km
Repair Date (D.M.Y) Odometer K / M Flg.
12,329 K M
23 K/M Flg. (Kilometer-Mile Flag)
Encircle the code by " " or cross off the unnecessary code by "XX" as follows;
Odometer in KM;
12,329 K M
12,329 K XMX
Odometer in Mile;
12,329 K M
12,329 XXK M
TOYOTA IRAQ
(a) Always indicate the odometer reading according to the indication in the
speedometer in the Vehicle.
KPH …………… "K"
MPH ………….. "M"
(b) Otherwise, indicate K/M Flg. by referring to the speedometer system introduced
into the Territory as the standard specification of the Vehicles for the Territory.
And when a Warranty Repair is performed on a foreign sold Vehicle, or the like,
which carries a different speedometer system, calculate the odometer reading
into the required specification by multiplying or dividing by 1.6.
For example: 6,178 Miles → 9,885 km
9,885 K M
For example: 12,329 km → 7,706 Miles
7,706 K M
TOYOTA IRAQ
Line [A5]
24 Current Repair Order No.
Enter the 7-digit Repair Order No. of this claim.
Current Repair Order No

A5
DL01276
25 Invoice Currency
Encircle the invoice currency code by " ", or cross off unnecessary codes by "XX"
as follows;
For example:
Japanese Yen …….
Invoice Currency
J U E
Invoice Currency
J XUX XEX
Currently, “A” (Australian dollar) and “R” (South African rand) can also be used.
In this case, cross off the “J”, “U” and “E” by “XX” and write “A” or “R” next to these
codes.
For example:
Australian dollar
Invoice Currency
XJX XX
U XEX
TOYOTA IRAQ
Line [A5]
26 Exchange Rate
Enter the currency conversion rate used for the conversion of local currency to
invoice currency. The rate must indicate the price of local currency in the invoice
currency and the value must be indicated to four decimal places.
999.9999
For example: Local Currency (US$) Invoice Currency (JPN ¥)

US$ 1.00 Japanese Yen 108.2500
Exchange Rate Data ID
108.2500 W S
<Guideline of the application of exchange rate>

Apply the fixing rate of the main bank in your country.
Apply the exchange rate of 25 th of every month to warranty claims that are
processed from 26 th to 25 th of the following month.
For example: The exchange rate of July 25 th is applied to warranty claims to be

processed from July 26 th to August 25 th.
27 Data ID
Encircle the code by " " or cross off unnecessary code by "XX" as follows;
Warranty Claim :
Exchange Rate Data ID Data ID
or
W S W XSX
S.E.T.R./Monitor:
Exchange Rate Data ID Data ID
or
W S XW
X S
W: Warranty Claim including Service Campaign

S: S.E.T.R. / Monitor issued by Parts Test Request (PTR) or Parts Recovery Request (PRR)
TOYOTA IRAQ
Line [B1]
28 Pay Code
Enter the appropriate code, if necessary, refer to page 6 -5 of SECTION II.
29 Ope. M (Operation Main Flag)
Enter the mark "M" in this column of labor data line to indicate the major operation
against the labor data Operation Nos.
30 Operation No.
Enter the Operation No. of the work performed according to the Toyota Flat Rate
Manual or the special operation No. indicated in the request letter of Special Service
Campaign or the like.
B1 Pay code Ope M Operation No. Hour Amount
M 131011
131011L
B2 Labor Rate Labor Total
31 Hour
Enter the Flat Rate Time (Hour) of each operation to the first decimal place,
or the specified time (Hour) indicated in the request letter of Special Service
Campaign or the like.
M 131011 12.6
131011L 0.3

TOYOTA IRAQ
(a) Operation No. and flat rate time
Determine operation No. and flat rate time based on the operation performe d
and the model of the Vehicle.
M 131011 12.8

TOYOTA IRAQ
(b) Additional operations
When any additional work to the main operation is required, select an

appropriate combination work code and its flat rate time.
(i) Repeat work in another location.
M 481101 2.1
481101A 0.1

TOYOTA IRAQ
(ii) An additional work required to remove and reinstall additional equipments.
M 131011 12.8
131011K 0.1

TOYOTA IRAQ
(iii) Combination work in the related position of the operation due to wider extent of
repair requirement.
M 311011 3.2
311011B 0.1

TOYOTA IRAQ
(iv) Work code variations for identical operations having different Flat Rate Times.
This is usually due to different Vehicle specifications.
M 132021N 13.6

TOYOTA IRAQ
(c) "Others" operation
When the appropriate operation No. is not specified in the Flat Rate Manual,
take the following steps.
(i) Find an appropriate section of operation.

(ii) Use "- - - 99" code in that section.
(iii) For the sixth digit, select the repair code suffix from the Flat Rate Manual
(iv) Claim actual labor time
M 131991 1.5
Note: Whenever "- - - 99" code is used, the repair work must be explained in the "Remedy"
field in English.
TOYOTA IRAQ
When the appropriate combination work code is not specified in the specific
section of operation in the Flat Rate Manual, take the following steps.
(i) Find an appropriate basic operation code in addition to which the combination
works is required.
(ii) Use "- - - - - - Z" for "Others" of the combination code.
(iii) Claim the actual labor time.
M 131011 12.8
131011Z 1.0
Note: Explanation on the work of "Others" is required in the "Remedy" field in English.
The actually spent time shall not include any labor time specified in the Flat Rate Manual.
TOYOTA IRAQ
Line [B1]
32 Labor Amount
Calculate and enter the labor amount of each operation in the invoice currency.
M 131011 12.6 381.78
131011L 0.3 9.09
B2 Labor Rate 30.30 Labor Total 12.9 390.87
Line [B2]
33 Labor Rate
Enter the hourly labor rate in the invoice currency applied to Dealer.
34 Labor Total Hour
Enter the total of labor hours to the first decimal place.
35 Total Labor Amount
Multiply the Labor Total Hour by the hourly labor rate, and e nter the total labor
amount in the Total Amount Field.
33 × 34 = 35
B1 Pay code Ope M Operation No. Hour
M 131011 12.6
131011L 0.3
B2 Labor Rate 30.30 Labor Total 12.9

TOYOTA IRAQ
Line [C1]
36 Pay Code
Enter the appropriate code, if necessary.

Refer to Page 6-5 of SECTION II.
37 Sublet Type
Enter the appropriate sublet type code to explain the cost contents of the expense of
each sublet data line.
Any sublet repair cost shall be explained by Sublet Type Code referred in the page
6-6 of SECTION II.
Pay code Sublet Type Sublet Invoice No. Amount

C1
MC WB00123 150.00
C2 Sublet Total/Total de Sub-Contratacion

Sublet Description
C3
When the sublet cost is unable to be explained by any one of the listed Sublet Type
Codes, use "ZZ" for "Others" sublet type.
TOYOTA IRAQ
Line [C1]
38 Sublet Invoice No.
Enter the Invoice No. of the sublet work from the outside repair shop except Sublet
Type Code OF (Oil or Fluid), SL (Sealant/Glue), PT (Paint material not outside paint
repair cost), BA (Battery acid) with alphanumeric 7 digits or less and must not
contain any character such as “-“,”/”…etc.
39 Sublet Amount
Enter the each sublet amount converted into the invoice currency by using the
exchange rate.

C1
MC WB00123 150.00

Sublet Description
C3
Line [C2]
40 Sublet Total
Obtain sum of the sublet amount converted into the invoice currency, and enter the
total to Sublet Total.

C1
MC WB00123 150.00
OF 25.80
C2 Sublet Total/Total de Sub-Contratacion 175.80

Sublet Description
C3
TOYOTA IRAQ
Line [C3]
41 Sublet Description
If the contents of sublet cost are difficult to explain by Sublet Type Code, use Sublet
Type Code "ZZ" (others) and give simple explanation in this column in English,
within 50 characters, on the contents of sublet cost.

C1
ZZ Q012057 37.76

Sublet Description
C3
Helical Coil Insert from workshop.
In principle, this description is unnecessary except for code “ZZ”. However, a description
up to 50 characters long can be added, if required. (E.g. in case of code “OF”)
Note: The columns from position 20 to 33 of the Line C1 are reserved

for the TMC use.
No data entry is allowed.

C1
1 2 3 4 5 6 12 13 19 20 26 27 33

Sublet Description
C3
TOYOTA IRAQ
Line [D1]
42 T1 Code
Enter T1 code to indicate the phenomenon of failure. Refer to SECTION II, Chapter
6, page 6-18 to 6-26.
43 T2 Code
Enter T2 code and Paint T2 code (Paint T2 Code) wh ich shows the cause of failure.
Refer to SECTION II, Chapter 6, Page 6-27 to 6-30 and 6-31 to 6-33(Paint T2 Code).
D1 11 13
E1
44 T3 Code
Enter the details of the Position Codes, when the claim is fo r the failure of “Paint”,
“Water Entry” or “Interior Noise”. Refer to Section III, Chapter 6, Page 6-34 to 6-53.
D1 P5330 P6310 P6140

E1
Refer to the items 4-1, 4-2 and 4-3 of SECTION II.

TOYOTA IRAQ
Line [E1 to E3]
45, 46, 47 Condition/Cause/Remedy
If the failure or the performed repair job is difficult to explain by Originally Failed Part
No., and T-codes, or Operation No. (Main), describe the problem by explaining
Condition Cause and Remedy within 50 characters for each explanation. (Total 150
characters or less).

D1
E1 Abnormal Noise in Engine
E2 Porous casting in block caused oil contamination
E3 Engine oil, Cylinder block
Whenever the claim is a recurrence claim an d/or a TWC Form is filled out by using
the following "Others" code for either of T1, T2, T3, or Operation No., a simple
explanation is required in the field of "Condition, Cause, Remedy" in English.
Operation No. ....................................... " - - - 99"
Combination Work Code ........................ " - - - - - - Z"
T1 or T2 Code ................................ ...... "99"
T3 (Paint Position) ................................ "P6990"
(Interior Noise) ................................ . "N9999"
(Water Entry) ................................ ... "R - 999"

TOYOTA IRAQ
Line [F1]
48 Pay Code
Enter the appropriate code, if necessary.

Refer to SECTION II, Chapter 6, Page 6-
5.
49 O.F.P. (Flag for Originally Failed Parts)
First failure: O.F.P. is the Original Equipped Parts, so enter the part No. after
checking EPC.
Recurrence: O.F.P. is the previous installed part, so enter the part No . after checking
repair history.
Enter the mark "M" in this column to point out the originally failed part when it is
included in the replaced parts.
Pay Code O.F.P Local Parts No. Q’ty Amount (A) Amount (B)
F1
1301165021
130416502001
130416502002
1302169105
0411168012
M 133016503102
TOYOTA IRAQ
The Originally Failed Parts Number

TOYOTA IRAQ
Line [F1]
50 Local
Enter the local parts flag.

J - TMC supplied parts
L - Locally supplied parts
Other Local Flag will be informed separately, if necessary.
F1
M J 1301165021 1
J 130416502001 1
J 130416502002 5
L 0029500102 1
51 Parts No.
Enter the replacement Part No. after surely checking the Parts Catalog.
F1
M J 1301165021 1
J 130416502001 1
J 130416502002 5
L 0029500102 1
TOYOTA IRAQ
52 Q'ty (Quantity)
Enter the quantity of each replacement Part.
F1
J 1301165021 1
J 130416502001 1
J 130416502002 5
L 0029500102 1
J 0411168012 1
M J 133016503102 1
TOYOTA IRAQ
Parts Calculation Method Type “Sub-Total”
53 Parts Amount
Enter the Parts Amount by multiplying the parts base price into the Parts data lines.
Pay Code O.F.P Local Parts No. Q’ty Amount (A) Amount (B) PRR
F1
J 13011-65021 1 102.40
J 13041-65020-01 1 1.85
J 13041-65020-02 5 34.43
L 00295-00102 1 15.78
J 04111-68012 1 190.61
M J 13301-65031-02 1 24.60
Local Original Failed Part No. Parts Sub-Total
F2
369.67
F3 P.W.R./P.R.R. 0.55 Parts Total 203.32
Line[F2]
56 Parts Sub-Total
Enter the sum of the parts data lines “Amount (A)” in the invoice currency.
Line [F3]
57 Parts Warranty Rate (P.W.R.) or Parts Reimbursement Rate (P.R.R.)
Enter the P.W.R. or P.R.R. applied to Dealer.
58 Parts Total
Multiply the Parts Sub-Total by P.W.R. or P.R.R. and enter the Total Parts Amount in
invoice.
Parts Sub-Total x P.W.R. or P.R.R. = Parts Total

TOYOTA IRAQ
Parts Calculation Method Type “Total”
Line[F1]
53 Parts Amount
Obtain the amount by multiplying the part base price by Parts Warranty Rate or Part
Reimbursement Rate and enter the amount of each part in the invoice currency.
F1
J 13011-65021 1 56.32 1.78
13041-65020-0
J 1 4.02 1.78
13041-65020-0
J 5 18.94 1.78
L 00295-00102 1 8.68 1.00
J 04111-68012 1 104.84 1.78

13301-65031-0
M J 1 13.53 1.78

F2
F3 Parts Total 206.33
54 Parts Reimbursement Rate
Enter the Parts Reimbursement Rate for each replaced part, if Multi Parts
Reimbursement Rate is applied.
Line[F3]
58 Parts Total
Enter the Total Parts Amount in invoice currency.

TOYOTA IRAQ
Line [F2]
50 Local (Flag for O.F.P.)
Enter the local O.F.P. Flag.
(a) If Originally Failed Part is not indicated in the Parts replacement column, it is
necessary to fill in this column.
F1
J 13011-65021 1 56.32 1.78
J 13041-65020-01 1 4.02 1.78
J 13041-65020-02 5 18.94 1.78
L 00295-00102 1 8.68 1.00
J 04111-68012 1 104.84 1.78

F2
J 13301-65031-02
(b) If the local flag of part is different from one of Parts replacement column, it is
necessary to fill in this column.
55 Originally Failed Part No. (O.F.P)

Enter the Originally Failed Part No. If originally failed part is indicated in the parts
replacement column No. 51 and the local flag is the same, it is unnecessary to fill in
this field.
F1
J 13011-65021 1 56.32 1.78
J 13041-65020-01 1 4.02 1.78
J 13041-65020-02 5 18.94 1.78
L 00295-00102 1 8.68 1.00
J 04111-68012 1 104.84 1.78
M J 13301-65031-02 1 13.53 1.78
F2

TOYOTA IRAQ
Line [G1]
59 Total Claim Amount
Enter the sum of the amount of "Labor Total (35)", "Sublet Total (40)” and “Parts
Total (58)" in invoice currency.
F3 Parts Total
G1 Total Claim Amount/Total Reclamo 773.00

Labor% Sublet% Parts%
H1 Dist.’s Claim Adjustment
60 Process Date (D.M.Y)
Enter the date in order of “Date- Month-Year” with 2-digit when making out TWC.
In case of resubmission claim, enter the claim correction date.
e.g.; 14th February, 2015→14.02.15
Line [H1]
61 Deal.’s Claim Adjustment
Leave it blank if no adjustment is required.

Enter the adjustment percentage (e.g. 50) if adjustment is required.
Line [J1]
62 Dist. Comment
Enter comment if necessary.

* TIQ or TMC Correspondence, Field Technical Report, Technical
Information, Service Bulletin Ref. No. in English.
*Explanation of out -of- warranty claim etc.
TOYOTA IRAQ
CHAPTER 4 Filling Out TWC Form for Specific Cases 4-1
4-1 Paint Claim
The repair of painted panels may be carried out in a Dealer's body repair shop or by a
third person outside of the Dealer.
The Dealer shall file TWC for rust and paint repairs according to the following
procedures.
A: Repairs to be carried out in a Dealer's body repair shop
(1) Parts Cost
When it is necessary to replace any body component part in a rust and paint repairs,
the Dealer shall provide the necessary component parts to the repair shop.
The Parts cost incurred in the repair shall be reimbursed in the usual way through
warranty claim reimbursement.
(2) Labor Cost
The labor cost incurred for the paint repair at a Dealer shall be claimed on the basis
of multiplying the Hourly Warranty Labor Rate by actual labor hours consumed for the
paint repair at the Dealer's body repair shop.
In these instances, the labor cost may be claimed by indicating the repaired panel
position and the consumed labor hours.
(3) Sublet Cost
The material cost incurred in the repair may be claimed in Sublet Cost field.
TOYOTA IRAQ
SAMPLE (Repairs to be carried out in a Dealer's body repair shop) SW103-B-9S

SFX Claimant code Invoice No.
Dist Code TWC No.
1
A02 3 99301
Dealer Code
7 8 9
91023 0052311
2 25
Dealer Claim No.
26 TVW0123
Date of Receipt (D.M.Y.) Process Flg. Page
32
TOYOTA
A12
1 3 5236 10 11 12001 16 17 22 23 24 25 WARRANTY CLAIM
1
A22 3 VE CV TY 4 5 T oyota L exus
Warranty 1 2 3 4 5
A3 Ap p lication Code
1 2 3 7
A4 5
JTD 7 BF30K 9 15
30090344 22 23
11.11.14 07.02.15 4,925 K M
1 2 3 4 8 13 14 28 29 34 35 40 41
A5 42177 J ￥ US$ EURO 1.2038 W arr S ET R
1 2 3 9 10 11 12 17 18 19 20 21 27 28
P ay Code Ope M Operation No. Hour Amount
B1 30 P5330 31 6.1 186.05
1 2 3 4 5 14 15 18 19 25
Hour
1
B22 Labor Rat e
3
30.50 9
Labor T ot al
6.1 186.05 A
C1 37 PT 2M50 7.60
1 2 3 4 5 6 12 13 19 20 26 27 33
C2 Sublet Total/Total de Sub-Contratacion 7.60 B

Sublet Description
1
C32 3 PT materials 52

D1 42 43 44
1 2 3 70 4 5 83 6 7 P5330 11 12 P6310 16 17 21 22 26 27 31 32 36 37 41
Condition
E1
1 2 3
Cause
E2
1 2 3
Rem edy
E3
1 2 3
P ay Code O.F.P Local P arts NO. Q' ty Am ount Dist. 1(A) Am ount Dist.1(B ) P RR
F1 J 53310-12345 1 169.10 1.78
1 2 3 4 5 6 20 21 22 23 29 30 36 37
F2 55 18
P arts Sub-Total
1 2 3 4
Dist. 1
F3 P .W.R/P .P .R Parts Total C 169.10 D
G1 Total Claim Amount/Total Reclamo 362.75 08.02.15

1 2 A+B+C or D 3 8
H1 Dist.'s Claim Adjustment 3 5 6 8 9 11 12 14
1 2
Dist Com m ent
J1
1 2 3 52
1
J22 3
52
Dist. Signature

K1 Judgement
AP DE RE AD
Page 2
Dist. 1 → TMC
Dist.2(Vender)
TOYOTA IRAQ
The contents in this page show the difference between general repair claim and paint repair
claim for filling out TWC Form.
Line [B1]
30 Operation No. (Main)
Enter the major repair position code by adding the letter “P” (e.g. P6310) according
to the Paint Panel Position Code.
31 Labor Hour
Enter total actual labor time.
Line [C1]
37 Sublet Type
Enter "PT" when the cost for paint material is claimed as sublet cost.
Line [D1]
42 T1 code
Enter "69" (Poor Paint) or “70” (Rust Perforation of Body)
43 T2 code
Enter the code according to the Paint T2 Code.

Refer to Page 6-31 to 6-33 of SECTION II.
44 Position repaired
Enter the codes of all repaired panel positions in T3 Code fields.

Refer to “Paint Panel Position Code”.
Line [F2]
55 OFP No.
Unnecessary to indicate.
Except for the above items, refer to SECTION II, Chapter 3.

TOYOTA IRAQ
SAMPLE (Paint repair by an Outside Repair Shop) SW103-B-9S

1
A02 3 99301
Dealer Code
7 8 9 10 0052311
Dealer Claim No.
16 17 18 19 99301
23 24 25 26
TVW0123
Process Flg. Page
32
TOYOTA
A12
1 5236 12001 WARRANTY CLAIM
3 10 11 16 17 22 23 24 25
1
1 2 3 4 5
Warranty
1 2 3 7
1
A42 3 4 5
JTD7 BF30K 9 15
30090344 22 23
11.04.14 07.07.14 4,925 K M
8 13 14 28 29 34 35 40 41
A52
1 3 42177 9 10 11 12 17 18 19 20 J ￥ US$ EURO 1.2038 W arr S ET R
21 27 28
B1 28 2 30 P6440 31 0.0 0.00
1 2 3 4 5 14 15 18 19 25
Hour
B2 Labor Rat e 30.50 Labor T ot al
0.0 0.00 A
1 2 3 9
C1 37
PT 38 23507 251.45
1 2 3 4 5 6 12 13 19 20 26 27 33

Sublet Description
1
C32 3 PT refinis h rear trunk lid 52
52

42 43 44
D1
1 2 3 69 4 5 86 6 7 P6440 11 12 16 17 21 22 26 27 31 32 36 37 41
Condition
1
E12 3
Cause
1
E22 3
Rem edy
E3
1 2 3
F1 J 76811-33090 1 29.10 1.78
J 76825-33020 1 3.23 1.78
J 75442-AA020 1 10.34 1.78
J 75443-AA110 1 8.07 1.78
J 75443-AA130 1 8.07 1.78
1 2 3 4 5 6 20 21 22 23 29 30 36 37
1
F22 3
55 18
P arts Sub-Total
4
Dist. 1

1 2 A+B+C or D 3 8
1 2 5 6 8 9
Dist Com m ent
J1
1 2 3 52
J2 52

K1 Judgement
AP DE RE AD
Page 2
Dist. 1 → TMC
Dist.2(Vender)
TOYOTA IRAQ
B: Repairs to be performed by an outside Repair Shop
The repair cost shall be claimed as sublet repair cost. In this instance, all of the labor
cost and used paint material cost are inclusively claimed in the sublet cost. When any
body component part is used, the Dealer shall provide it to the repair shop and claim
the Parts cost as usual in the Parts field (F1) of the TWC Form.
The contents of this page show the difference between general repair claims and paint repair
claims when filling out the TWC Form.
Line [B1]
28 Pay Code
Enter Pay Code “2”.
Enter the major repair position according to the Paint Panel Position Code.
31 Hour
Enter “0.0” hour.
Line [C1]
37 Sublet Type
Enter "PT".
38 Sublet Invoice No.
Line [D1]
42 T1 code
Enter "69" (poor paint) or “70”(Rust Perforation of Body).
43 T2 code
Enter the code according to the Paint T2 Code.
Refer to Page 6-31 to 6-33 of SECTION II Paint T2 code Table.
Refer to “Paint Panel Position Code”.
Line [F2]
55 Original Failed Part No. (OFP)
Except for the above items, refer to SECTION II Chapter 3.
TOYOTA IRAQ
SAMPLE (Interior Noise Claim) SW103-B-9S

SFX Claim ant code Invoice No.
Dist Code TWC No.
A02
1 3 99301
Dealer Code
7 8 9
91023 0000001
2 25
Dealer Claim No.
16
26
TVW0123
Date of Receipt (D.M.Y.) P rocess Flg. P age
32
TOYOTA
A12
1 3 19283 10 11 0010001 16 17 22 23 24 25 WARRANTY CLAIM
1
Warranty 1 2 3 4 5
1 2 3 7
A42
1 3 4 5
JTE 7 ZT14R 0 15
40015550
22 23
12.04.14 07.08.14 5,025 K M
8 13 14 28 29 34 35 40 41
A52
21 27 28
P ay Code Ope M Operation No. Hour
B1 M 30 N5530 31 3.5
1 2 3 4 5 14 15 18 19 25
Hour
B22 Labor Rat e 30.50 Labor T ot al
3.5 106.75 A
1 3 9
C1 SL 5.00
1 2 3 4 5 6 12 13 19 20 26 27 33

Sublet Description
1
C32 3
52

D1 42 43 44
1 2 3
91 4 5
55 6 7
N5530 11 12 N5540 16 17 N555921 22 26 27 31 32 36 37 41
Condition
1
E12 Instrument
3
Panel area
Cause
1
E22 Lack
3
of glue
Rem edy
E32 R & R Instrument Panel etc. and add adhesive tap e
1 3
F1
1 2 3 4 5 6 20 21 22 23 29 30 36 37
1
F22 3
55 18
Parts Sub-Total
4
Dist. 1

1 2 A+B+C or D 3 8
1 2
Dist Com m ent
J1
1 2 3 52
J2 52

K1 Judgement
AP DE RE AD
Page 2
Dist. 1 → TMC
Dist.2(Vender)
TOYOTA IRAQ
4-2 Interior Noise Claim
The Dealer shall file TWC for interior noise repair according to the following
procedures.
(1) Labor Cost

The labor cost incurred for the interior noise repair shall be claimed on the basis of
multiplying the Hourly Warranty Labor Rate by actual labor hours consumed for the
repair and by indicating the position code.
(2) Sublet Cost
The materials cost incurred for the interior noise repair shall be claimed in Sublet
Cost field.
(3) Parts Cost
When it is necessary to replace any component part in the repair, the parts cost shall
be claimed as usual in the parts field.
Filling out TWC Form
Line [B1]

Enter the major repair position code according to the Interior Noise Position Code.
31 Labor Hour
Line [D1]
42 T1 Code
"91" (Abnormal or Excessive Noise).
43 T2 Code
Enter the code according to the T2 code.
Refer to “Interior Noise Position Code”.
Line [F2]
55 Original Failed No. (O.F.P)


TOYOTA IRAQ
SAMPLE (Water/Dust Entry Repair) SW103-B-9S

Dist Code TWC No.
1
A02
3 99301
Dealer Code
7 8 9
9 23 0000035
10
2 25
Dealer Claim No.
16
26
TVW0123
32
P rocess Flg. P age TOYOTA
A12 54632 0023456
1 3
Warranty Ty pe
10 11
Franchise
16 17 22 23 24 25 WARRANTY CLAIM
1
Warranty 1 2 3 4 5
1 2 3 7
1
A42 3 4 5
JTE 7 ZT14R 0 15
40015550
22 23
12.14.14 01.08.14 5,025 K M
8 13 14 28 29 34 35 40 41
A52
1 3 366501 9 10 11 12 17 18 19 20 J￥ US$ EURO 1.2038 W arr S ET R
21 27 28
B1 M 30 R4110 31 3.8 115.90
1 2 3 4 5 14 15 18 19 25
Hour
B2 Labor Rat e 30.50 Labor T ot al 115.90 A
1 2 3 9 3.8
C1 OF 8.43
1 2 3 4 5 6 12 13 19 20 26 27 33

Sublet Description
1
C32 3
52

D1 42 43 44
R4110
1 2 3 66 4 5 55 6 7 11 12 16 17 21 22 26 27 31 32 36 37 41
Condition
1
E12 Water
3
coming through between Roof and Windshield Glass
Cause
1
E22 Poor
3
adhension of Windshield Glass
Rem edy
E32 R/R front glass
1 3
F1 J 75531-12290 1 27.45 1.78
J 75533-12291 1 16.41 1.78
J 75534-12220 1 16.41 1.78
J 75546-12060 8 9.40 1.78
J 75548-16030 8 9.40 1.78
1 2 3 4 5 6 20 21 22 23 29 30 36 37
1
F22 3
55
18
P arts Sub-Total
4
Dist. 1

1 2 A+B+C or D 3 8
1 2
Dist Com m ent
J1
1 2 3 52
1
J22 3
52
Dist. Signature

K1 AP DE RE AD
Judgement
Page 2
Dist. 1 → TMC
Dist.2(Vender)
TOYOTA IRAQ
4-3 Water/Dust Entry Claim

The Dealer shall file TWC for water/dust entry repair according to the following
procedures.
(1) Labor Cost
The labor cost incurred for the water/dust entry repair shall be claimed on the basis
of multiplying the Hourly Warranty Labor Rate by actua l labor hours consumed for
the repair and by indicating the position code.
(2) Sublet Cost
The materials cost incurred for the water/dust entry repair shall be claimed in Sublet
Cost field.
(3) Parts Cost
When it is necessary to replace any component part in the repair, the parts cost shall
be claimed as usual in the parts field.
The contents of this page show the difference between general repair claims and water/dust
entry claims when filling out the TWC Form.
Line [B1]
Enter the major repair position code according to the Water/Dust Entry Position
Code.
31 Labor Hour
Line [D1]
42 T1 Code
Enter "66" (Always use this code for water/dust entry repair).
43 T2 Code
Enter the code according to the T2 code.
44 Position Repaired
Refer to “Water/Dust Entry Position Code”.
Line [F2]
55 Original Failed No. (O.F.P)

TOYOTA IRAQ
SAMPLE (Service Campaign) SW103-B-9S

1
A02 3 99301
Dealer Code
7 8
999 23
10 0007612
24
Dealer Claim No.
16 25 26 TVW5001
32 TOYOTA
A1 3 2981 10 11 04235 16 17 22 25 WARRANTY CLAIM
1 2 23 24
A22 VE CV
1 TY 4 T oyota L exus
3 5
1 2 3 4 5
Warranty
A3 Application
1 2 3 7
A4 5
JTF 7 DN696 6 15
00004087 22 23
30.06.14 25.07.14 79,097 K M
1 2 3 4 8 13 14 28 29 34 35 40 41
Current Repair Order No. Invoice Currency Exchange Rate 27 Data ID T/C
1 2 3 9 10 11 12 17 18 19 20 21 27 28
B1 M 30 AGG45A 5.4 164.70
1 2 3 4 5 14 15 18 19 25
Hour
1
B22 Labor Rat e
3
30.50 9
Labor T ot al
5.4 164.70 A
C1 OF
1 2 3 4 5 6 12 13 19 20 26 27 33

Sublet Description
1
C32 3 52

D1 42 43
1 2 3 4 5 6 7 11 12 16 17 21 22 26 27 31 32 36 37 41
Condition
E1
1 2 3
Cause
E2
1 2 3
Rem edy
E3
1 2 3
P ay Code O.F.P Local P arts NO. Q' ty Am ount Dist.1(B ) P RR
F1 J 36100-35A00 1 1233.45 1.78
J 36407-35010 1 3.18 1.78
1 2 3 4 5 6 20 21 22 23 29 30 36 37
F2 18
P arts Sub-Total
1 2 3 4
Dist. 1
F3 P .W.R/P .P .R 55 Parts Total C 1236.63 D
G1 Total Claim Amount/Total Reclamo 1,401.33 02.08.14

1 2 A+B+C or D 3 8
1 2
Dist Com m ent
J1
1 2 3 52
1
J22 3
52
Dist. Signature

K1 Judgement
AP DE RE AD
Page 2
Dist. 1 → TMC
Dist.2(Vender)
TOYOTA IRAQ
4-4 Service Campaign Claim

4-4-1 Warranty Claim for Service Campaign (SSC, CSC, ICSC, PDC and SPA) Repair Cost
Special Service Campaign repair shall be performed in accordance with the instructions
from TMC/the TIQ which the Warranty Claim Procedures accompanies.
Therefore, the Claimant shall follow the instructions from TMC/the TIQ in filling
warranty claims for reimbursement of Special Service Campaign repair costs.
(1) Labor Cost

Specified special operation No. and its flat rate t ime designated by TMC.
(2) Sublet Cost
Any specific cost as needed in the Service Campaign repair.
(3) Parts Cost
Cost of parts involved in the repair.
When any Part is supplied free of charge, the Part cost shall not be claimed.
The contents of this page show the difference between general repair claims and special
service campaign claims when filling out the TWC Form.

Line [A5]
27 Data ID
Select “W”. Encircle the code by " " or cross off unnecessary code by "XX".
Line [B1}
Enter the special operation No. specified for a Special Service Campaign.
Invalid to use plural campaign operation No. in one TWC.
Line [D1]
42 T1 code
43 T2 code
Line [F2]
55 OFP

TOYOTA IRAQ
SAMPLE (Service Campaign) SW103-B-9S

1
A02 3 99301
Dealer Code
7 8 9 10 0007613
Dealer Claim No.
16 17 18 19 99301
23 24 25 26
TVW5001
P rocess Flg. P age
32 TOYOTA
1
A1
2 3 10 11 16 17 22 23 24 25
WARRANTY CLAIM
1
Warranty 1 2 3 4 5
1 2 3 7

14
A4 K M
3 1
1 2 4 5
16 17 18 15
19 22 23
20 21 22
7 8 13 14 28 29 34 35 40 41
1 2 3 9 10 11 12 17 18 19 20 21 27 28
B1 2 M 30
4GG458 0.0 0.00
1 2 3 4 5 14 15 18 19 25
Hour
1 2 3 9 0.0
C1 ZZ B5367 8,500.00
1 2 3 4 5 6 12 13 19 20 26 27 33
C2 Sublet Total/Total de Sub-Contratacion 8,500.00 B

Sublet Description
C3 Owner's letter preparation fee 52
1 2 3
D1 42 43
1 2 3 4 5 6 7 11 12 16 17 21 22 26 27 31 32 36 37 41
Condition
1
E12 3
Cause
1
E22 3
Rem edy
E3
1 2 3
F1
1 2 3 4 5 6 20 21 22 23 29 30 36 37
1
F22 3
55
18
P arts Sub-Total
4
Dist. 1

1 2 A+B+C or D 3 8
H1 Dist.'s Claim Adjustment 5 6 8 9 11 12 14
1 2 3
Dist Com m ent
J1
1 2 3 52
J2 52

K1 AP DE RE AD
Judgement
Page 2
Dist. 1 → TMC
Dist.2(Vender)
TOYOTA IRAQ
4-4-2 Warranty Claim for Special Cost Incurred in Service Campaign
All cost should be claimed as sublet cost.

When a Service Campaign execution involves any of the following expenses, the
Dealer may file a TWC(s) for their reimbursement:
(a) Expense to import fee supplied parts required for a Service Campaign repair.
(b) Expense of postage to send out a customer notification.
(c) Expense to obtain customer information (VIN, customer's name and address) for
calling the customer back to his Dealer.
(d) Other expenses required and approved to execute the Service Campaign.
The contents of this page show the difference between general repair claims and special
service campaign claims when filling out the TWC Form.
Line [A4]
14 NV Flag
"Non-Vehicle Repair Cost Flag" shall be on with the value “1”.
16, 17, 18, 19 VIN



Line [A5]

TOYOTA IRAQ
Line [B5]

Enter the special operation No. specified by TIQ or TMC for the purpose.
31 Labor Hour
Enter “0.0”.
Line [D1]
42 T1 code
43 T2 code
Line [E1~E3]
45, 46, 47 Condition, Cause and Remedy

Explanation of the expense shall be given in the field of CCR.
Line [F2]
55 Original Failed Parts No. (O.F.P)


Substantial documents may be collected separately by TIQ or TMC.
The Claimant shall follow the instruction from TIQ or TMC.
TOYOTA IRAQ

SAMPLE (SETR/Monitor) SW103-B-9S
Dist Code TWC No.
A02
1 3 99301
Dealer Code
7 8 9
9 23 0005001
10
2 25
Dealer Claim No.
16
26 TVW5001
32
TOYOTA
A12
1 3 3551 10 11 0000007 16 17 22 23 24 25 WARRANTY CLAIM
1
Warranty 1 2 3 4 5
1 2 3 7
1
A42 3 4 5
JTE 7 FB71J 15
1031566
22 23
29.01.13 25.02.15 10,123 K M
8 13 14 28 29 34 35 40 41
1 2 3 9 10 11 12 17 18 19 20 21 27 28
B1 M 30 BX01G1 3.0 30.00
1 2 3 4 5 14 15 18 19 25
Hour
1 3 9 3.0
C1
1 2 3 4 5 6 12 13 19 20 26 27 33
C2 Sublet Total/Total de Sub-Contratacion B

Sublet Description
1
C32 3
52

D1 42 43
1 2 3 4 5 6 7 11 12 16 17 21 22 26 27 31 32 36 37 41
Condition
1
E12 3
Cause
E2
1 2 3
Rem edy
E3
1 2 3
F1 J 174100D220 1 14.57 1.78
J 174100D480 1 14.57 1.78
1 2 3 4 5 6 20 21 22 23 29 30 36 37
1
F22 3
55 18
P arts Sub-Total
4
Dist. 1

1 2 A+B+C or D 3 8
1 2 5 6 8 9
Dist Com m ent
J1
1 2 3 52
J2 52

K1 AP DE RE AD
Judgement
Page 2
Dist. 1 → TMC
Dist.2(Vender)
TOYOTA IRAQ
4-5 SETR/Monitor Claim

4-5-1 Warranty Claim for SETR/Monitor Repair Cost
SETR/Monitor repair shall be performed in accordance with the instructions TIQ or TMC
which the Warranty Claim Procedures accompanies.
Therefore, the Claimant shall follow the instructions from TIQ or TMC in filling warranty
claims for reimbursement of SETR/Monitor costs.
(1) Labor Cost

Specified special operation No. and its flat rate time designated by TIQ or TMC.
(2) Sublet Cost
Any specific cost as needed in the SETR/Monitor repair.
(3) Parts Cost
Cost of parts involved in the repair.
When any Part is supplied free of charge, the Part cost shall not be claimed.
The contents of this page show the difference between general repair claims and SETR/Monitor
claims when filling out the TWC Form.

Line [A5]
27 Data ID
Select “S”. Encircle the code by " " or cross off unnecessary code by "XX".
Line [B1]
Enter the special operation No. specified for a SETR/Monitor.
Invalid to use multiple campaign operation No. in one TIQ or TMC.
Line [D1]
42 T1 code
43 T2 code
Line [F2]
55 OFP

TOYOTA IRAQ
SAMPLE (Spacial incurred in SETR/Monitor) SW103-B-9S

Dist Code TWC No. SFX Claimant code Invoice No.
1
A02
3
99301
Dealer Code
7 8 9 10
0005001
Dealer Claim No.
16 17 18 19 99301
23 24 25 26
TVW5001
P rocess Flg. P age
32 TOYOTA
A12
1 3 10 11 16 17 22 23 24 25
WARRANTY CLAIM
1
Warranty 1 2 3 4 5
1 2 3 7
NV FV WMI VDS(m odel) C/D VIS(chassis No.) Delivery Date (D.M.Y.) Repair Date (D.M.Y.) Odom eter
14
K/M Flg
1
A42 3 1 4
16 17 18
14
19 20 21 22 K M
5 7 8 13 15 22 23 28 29 34 35 40 41
A52
1 3
24
9 10 11 12 17 18 19 20 J ￥ US$ EURO 1.2038 W arr S ET R
21 27 28
B1 2 M 30 BX01G6 31 0.0 0.00
1 2 3 4 5 14 15 18 19 25
Hour
1 3 9 0.0
C1 ZZ A001 3,500.00
1 2 3 4 5 6 12 13 19 20 26 27 33
C2 Sublet Total/Total de Sub-Contratacion 3,500.00 B

Sublet Description
1
C32 3 Owner's letter preparation fee 52

D1 42 43
1 2 3 4 5 6 7 11 12 16 17 21 22 26 27 31 32 36 37 41
Condition
1
E12 3
45
Cause
1
E22 3
46
Rem edy
E32 47
1 3
F1
1 2 3 4 5 6 20 21 22 23 29 30 36 37
1
F22 3
55 18
P arts Sub-Total
4
Dist. 1

1 2 A+B+C or D 3 8
1 2
Dist Com m ent
J1
1 2 3 52
1
J22 3
52
Dist. Signature

K1 AP DE RE AD
Judgement
Page 2
Dist. 1 → TMC
Dist.2(Vender)
TOYOTA IRAQ
4-5-2 Warranty Claim for Special Cost Incurred in SETR/Monitor

When a SETR/Monitor execution involves any of the following expenses, the Dealer
may file a TWC(s) for their reimbursement:
(a) Expense to import fee supplied parts required for a SETR/Monitor repair.
(b) Expense of special packing fee for hazardous goods, etc.
(c) Other expenses required and approved to execute the SETR/Monitor
The contents of this page show the differences between general repair claims and
SETR/Monitor claims when filling out the TWC Form.
Line [A4]
14 NV Flag
"Non-Vehicle Repair Cost Flag" shall be on with the value “1”.
16, 17, 18, 19 VIN



Line [A5]

TOYOTA IRAQ
Line [B1]

Enter the special operation No. specified by TIQ or TMC for the purpose.
31 Labor Hour
Enter “0.0”.
Line [D1]
42 T1 code
43 T2 code
Line [E1~E3]
45, 46, 47 Condition, Cause and Remedy

Explanation of the expense shall be given in the field of CCR.
Line [F2]
55 Original Failed Parts No. (O.F.P)


Substantial documents may be collected separately by TIQ or TMC.
The Claimant shall follow the instruction fro m TIQ or TMC.
TOYOTA IRAQ
4-6 Battery Claim (Pro Rata Warranty Reimbursement)
The Dealer shall file TWC for Battery repair according to the following procedu res.
How to fill out

Case 1: A battery is purchased from TIQ
(1) Adjust % (Battery Pro Rata)
G1 Total Claim Amount/Total Reclamo

1 22 １ A+B+C or D 33 8
8
H1 Dist.'s Claim Adjustment 3
50 5 6
50 8 9
50 11 12 14
1 2
Dist Com m ent
1
J12 3 52
1
J22 52
3 Dist. Signature

K1 Judgement
AP DE RE AD
１ Enter the Adjust % (Battery Pro Rata) in the Adjust % filed of the line H1.
For example: Adjust %. …… 50

TOYOTA IRAQ
(2) Parts Amount

１
P ay Code O.F.P Local P arts NO. Q'ty Am ount Dist.1(B)
F1
M J 28800-AAAAA 150.00
1 2 3 4 5 6 20 21 22 23 29 30 36 37

F2 P arts Sub-Total
1 2 3 4 18 ２
Dist. 1
F3 P .W.R/P .P .R 1.50 Parts Total C 75.00 D

1 2 A+B+C or D 3 8
H1 Dist.'s Claim Adjustment 50 50 50 11 12 14
1 2 3 5 6 8 9
Dist Com m ent
J12 52
1 3
J2 52

K1 AP DE RE AD
Judgement
１ Enter the OFP flag, local flag, the battery part No., Q’ty and part amount.
OFP Flag .................................................... M

Local Flag ................................................... J (or Local flag for the TIQ or TMC)
Part No........................................................ 28800-AAAAA
Quantity ...................................................... 1
The Parts amount of each replacement ..... FOB 100.00 x 1 x PRR 1.50 = 150.00
２ Obtain the Parts Total Amount by multiplying the Parts Amount by the Adjust %.
Parts Total Amount ……. 150 x 50% = 75.00

TOYOTA IRAQ
(3) Labor Amount

B1 M 190011 １２ 0.2 4.0
190011A 0.1 2.0
1 2 3 4 5 14 15 18 19 25
Hour
B2 Labor Rat e Labor T ot al
0.2 ３４ 4.0 A
1 2 3 9

1 2 A+B+C or D 3 8
H1 Dist.'s Claim Adjustment 50 50 50 12 14
1 2 3 5 6 8 9 11
Dist Com m ent
J12 52
1 3
J2 52

K1 AP DE RE AD
Judgement
１ Enter the Op. Main code, the Operation Code and the Flat Rate Time for Battery
replacement.
Ope. Main Flag ........................................................... M
Operation No. ........................................................... 190011
Hour (Flat Rate Time). ................................................ 0.2
Operation No. (Combination) ...................................... 190011 A If necessary
Hour (flat rate time) ................................................... 0.1
２ Multiply the labor hour by the Hourly Labor Rate and enter it in the labor amount field.
Labor amount for Operation Code 190011.................. 0.2 x 20.00 = 4.00
Labor amount for Operation Code 190011A ............... 0.1 x 20.00 = 2.00
３ Sum up each hour and multiply it by the adjust %, then enter the total labor hour.
Total Labor Hour ......................................................... ( 0.2 + 0.1 ) x 50% = 0.15 → 0.2
The hour must be round-off to the 1st decimal place.
However, if the adjusted Total Labor Hour is less than 0.1 hour, it must be rounded up to
0.1 hour. (Minimum 0.1 hour must be assured.)
４ Multiply the Total Labor Hour by the Hourly Labor Rate, and enter the Total Labor Amount
in ‘Labor Amount Total’ field.
Total Labor Amount..................................................... 0.2 x 20.00 = 4.00
TOYOTA IRAQ
(4)Sublet Amount (In case that the sublet occurs for Battery Acid.)

C1 １ BA 10.00
1 2 3 4 5 6 12 13 19 20 26 27 33
C2 Suble t Total/Total de Sub-Contratacion ２ 5.00 B

Sublet De scription
1
C32 3 ３ Battery Acid for dry battery 52

1 2 A+B+C or D 3 8
1 2 3 5 6 8 9 11
Dist Com m ent
J12 52
1 3
J2 52

K1 AP DE RE AD
Judgement
１ If the sublet occurs, enter the sublet type, the sublet invoice No. and the sublet amount in
the Invoice currency.
Sublet Type ................................................................ BA

Sublet amount in the invoice currency ........................ 10.00
２ Sum up each Sublet Amount and multiply it by the Adjust %, then enter the Sublet Total.
Sublet Total................................................................. 10.00 x 50% = 5.00
３ Enter the description of the contents of Sublet Cost.
Sublet Description ...................................................... Battery Acid for dry Battery

TOYOTA IRAQ
(5) Total Claimed

Local
Amount
Original Failed P art No.
F2 18
P arts Sub-Total
1 2 3 4
Dist. 1
F3 P .W.R/P .P .R 1.50 Parts Total 75.00 C D
G1 Total Claim Amount/Total Reclamo １ 84.00

1 2 A+B+C or D 3 8
H1 Dist.'s Claim Adjustment 3 50 5 6 50 8 9 50 11 12 14
1 2
Dist Com m ent
J12 52
1 3
J2 52

K1 Judgement
AP DE RE AD
１ Sum up each Total Amount (Part, Labor and Sublet) and enter the Total Claimed Amount.
Total Claimed Amount 75.00 + 4.00 + 5.00 = 84.00

TOYOTA IRAQ
Case 2: A battery is purchased from local supplier.
(Parts cost is claimed by using Parts fields.)

1 22
１ A+B+C or D 33 8
8
50 5 6
50 8 9
50 11 12 14
1 2
Dist Com m ent
1
J12 3 52
1
J22 52
3 Dist. Signature

K1 Judgement
AP DE RE AD
１ Enter the Adjust % (Battery Pro Rata) in the adjust % filed of the line H1.
For example: Adjust %. ................................................ 50

TOYOTA IRAQ
(2) Parts Amount

１
F1 L COPBS7224F 1 80.00 1.00
1 2 3 4 5 6 20 21 22 29 30 36 37

F22 J 28800-AAAAA P arts Sub-Total
1 3 4
Dist. 1
２

1 2 A+B+C or D 3 8
H1 Dist.'s Claim Adjustment 3 50 5 6 50 8 9 50 12 14
1 2
Dist Com m ent
J12
1 3
1
J22 3 52
Dist. Signature
K1 Vender's Labor % Sublet % P art s % Reason Code

AP DE RE AD
Judgement
１ Enter the OFP Flag, local flag, the battery part No., Q’ty and Part Amount.
OFP Flag ..................................................................... M

Local Flag .................................................................... L
Part No. ....................................................................... C0PBS7224F
Quantity ....................................................................... 1
The Parts Amount of each replacement part ................ Base price x Q’ty x PRR = 80.00
２ Obtain the Parts Total Amount by multiplying the Parts Amount by the Adjust %.
Parts Total Amount....................................................... 80.00 x 50% = 40.00

TOYOTA IRAQ
(3) Labor Amount

B1 M 190011 4.0
１２ 0.2
190011A 0.1 2.0
1 2 3 4 5 14 15 18 19 25
Hour
1
B2
2
Labor Rat e
3 9
Labor T ot al
0.2 ３４ 4.0 A

1 2 A+B+C or D 3 8
1 2 3 5 6 8 9 11
Dist Com m ent
J12 52
1 3
J2 52

K1 AP DE RE AD
Judgement
replacement.
Ope. Main Flag ........................................................... M
Operation No. ........................................................... 190011
TOYOTA IRAQ
(4) Sublet Amount (In case that the sublet occurs)

C1 １ BA 10.00
1 2 3 4 5 6 12 13 19 20 26 27 33
C2 Sublet Total/Total de Sub-Contratacion ２ 5.00 B

Sublet Description
３ Battery Acid for dry battery

1
C32 3

1 22 A+B+C or D 33 88
H1
1 2
50 5 6
50 8 9
50 11 12 14
Dist Com m ent
J12 3 52
1
1
J22 52
3 Dist. Signature

K1 Judgement
AP DE RE AD
Sublet Type ................................................................ BA

Sublet amount in the invoice currency ........................ 10.00
Sublet Total................................................................. 10.00 x 50% = 5.00
Sublet Description ...................................................... Battery Acid for dry Battery

TOYOTA IRAQ
(5)Total Claimed
Local
Amount
1
F22 3 4 18
P arts Sub-Total
Dist. 1
F3 P .W.R/P .P .R Parts Total 40.00 C D

1 2 A+B+C or D 3 8
1 2
Dist Com m ent
J12 52
1 3
J2 52

K1 Judgement
AP DE RE AD
Total Claimed Amount................................................. 40.00 + 4.00 + 5.00 = 49.00

TOYOTA IRAQ
Case 3: A battery is purchased from local supplier.

(Parts cost is claimed as a Sublet.)

1 22
１ A+B+C or D 33 8
8
50 5 6
50 8 9
50 11 12 14
1 2
Dist Com m ent
1
J12 3 52
1
J22 52
3 Dist. Signature

K1 Judgement
AP DE RE AD
１ Enter the Adjust % (Battery Pro Rata) in the Adjust % filed of the line H1.
For example: Adjust %. …… 50
(2) Parts Amount

F1
1 2 3 4 5 6 20 21 22 23 29 30 36 37

F22 J １ 28800-AAAAA 18
P arts Sub-Total
1 3 4
Dist. 1
F3 P .W.R/P .P .R Parts Total C D

1 2 A+B+C or D 3 8
1 2
Dist Com m ent
J12 52
1 3
J2 52

K1 AP DE RE AD
Judgement
１ Enter the Battery part No. in the Originally Failed Part (OFP) No. field.
OFP No. .................................................................... 28800-AAAAA
TOYOTA IRAQ
(3) Labor Amount

B1 M 190011 4.0
１２ 0.2
190011A 0.1 2.0
1 2 3 4 5 14 15 18 19 25
Hour
B2 Labor Rat e Labor T ot al
0.2 ３４ 4.0 A
1 2 3 9

1 2 A+B+C or D 3 8
1 2 3 5 6 8 9 11
Dist Com m ent
J12 52
1 3
J2 52

K1 AP DE RE AD
Judgement
replacement.
Ope. Main Flag ........................................................... M
Operation No. ........................................................... 190011
TOYOTA IRAQ
(4) Sublet Amount (In case that the sublet occurs)

C1 １ BA BX50001 55.00
1 2 3 4 BA 5 6 12 1310.00 19 20 26 27 33
C2 Sublet Total/Total de Sub-Contratacion ２ 32.50 B

Sublet Description
C32 Dry Battery and Battery Acid
1 3
３

1 22 A+B+C or D 33 8
8
H1
1 2
50 5 6
50 8 9
50 11 12 14
Dist Com m ent
1
J12 3 52
1
J22 52
3 Dist. Signature

K1 Judgement
AP DE RE AD
Sublet Type ................................................................ Enter “BA”

Sublet Invoice No. ...................................................... BX50001 for Dry Battery
Sublet amount in the invoice currency ........................ Enter the sublet amount in Invoice
currency.
Sublet Total................................................................. 65.00 x 50% = 32,50
Sublet Description ...................................................... Dry Battery and Battery Acid

TOYOTA IRAQ
(5)Total Claimed
Local
Amount
1
F22 3 4 18
P arts Sub-Total
Dist. 1

1 2 A+B+C or D 3 8
1 2
Dist Com m ent
J12 52
1 3
J2 52

K1 Judgement
AP DE RE AD
Total Claimed Amount................................................. 00.00 + 4.00 + 32.50 = 36.50

TOYOTA IRAQ
CHAPTER 5 Filling Out TWC Forms in Particular Occasions 5-1
5-1 Use of Plural Pages of TWC Forms
In any of the following occasions, plural pages of TWC Forms may be required in
preparation for a warranty claim application;
(i) Insufficient data lines for Labor, Sublet cost or replaced Parts.
(ii) When any amount of money for Labor, Sublet cost or Parts exceeds the digits
of the field of each cost.
The Dealer shall prepare TWC Forms for the above instances according to the
following procedures;
(1) First Page of TWC Form
The first page of TWC Form shall be filled out with any requisite information in the
regular manner.
(2) The Second and Subsequent Pages of TWC Form
(a) Always fill in the lines of A0, A1, A2, A5 and G1.
(b) Give the page No. in sequence as “01”, "02", "03" and so on as required.
(c) Enter data in lines B1, C1, C3, D1 or F1 as necessary for Labor -Sublet Cost,
Repair Positions or Parts.
Note:
The TWC paper form can be a maximum of 10 pages long. If 11 pages or more are
required, please contact TIQ.
(d) Fill the total cost for each segment.

TOYOTA IRAQ
SAMPLE (Plural pages of TWC forms) SW103-B-9S

Dist Code TWC No.
1
A02
3 99301
Dealer Code
7 8 9
9 23 20146780
10
5
Dealer Claim No.
16
26
TVW7631
32
TOYOTA
A12 79042 052357 01
1 3 10 11 16 17 22 23 24 25 WARRANTY CLAIM
1
Warranty 1 2 3 4 5
1 2 3 7
1
A42 3 4 5
JT2 7 HF21A 9 15
20061267
22 23
30.01.13 25.02.15 49,097 K M
8 13 14 28 29 34 35 40 41
A52
21 27 28
B1 M 120101 17.5 533.75
1 2 3 4 5 14 15 18 19 25
Hour
1
B22 Labor Rat e
3
30.50 9
Labor T ot al
17.5 533.75 A
C1 MC 35307 110.32
12 13 19 20 26 27 33
1 2 3 4 5 6

Sublet Description
1
C32 3
52

D1
1 2 3
11 4 5
99 6 7 11 12 16 17 21 22 26 27 31 32 36 37 41
Condition
E1 Excessive oil consump tion
1 2 3
Cause
1
E22 Cy
3
linder out of round
Rem edy
E32 Short block and water p ump
1 3
F1 J 04111-20161 1 217.25 1.78
L 00295-00103-WA 2 4.43 1.00
L 08826-00100-WA 2 11.65 1.00
J 16100-29085 1 48.47 1.78
J 90085-43026 1 2.05 1.78
L 90915-40221 1 5.22 1.78
1 2 3 4 5 6 20 21 22 23 29 30 36 37
1
F22 3 J 13301-20030 Parts Sub-Total
4 18
Dist. 1

1 2 A+B+C or D 3 8

1 2
Dist Com m ent
J1
1 2 3 52
1
J22 3
52
Dist. Signature

K1 AP DE RE AD
Judgement
Page 2
Dist. 1 → TMC
Dist.2(Vender)
TOYOTA IRAQ
SAMPLE (Plural pages of TWC forms)

SFX Claimant code
SW103-B-9S
Invoice No.
Dist Code TWC No.
A02
1
3
99301
Dealer Code
7 8 9
9 2 3 20146780
10
5
16
Dealer Claim No.
26
TVW7631
32
TOYOTA
A12 79042 052357 02
1 3 10 11 16 17 22 23 24 25 WARRANTY CLAIM
A22
1 3 VE CV TY 4 5 T oyota L exus
Warranty 1 2 3 4 5
1 2 3 7
A42
1 3 4 5 15 22 23 K M
7 8 13 14 28 29 34 35 40 41
A52
1 3 9 10 11 12 17 18 19 20 J ￥ US$ EURO 21 27 28 W arr S ET R
B1
1 2 3 4 5 14 15 18 19 25
Hour
B22 Labor Rat e Labor T ot al A
1 3 9
C1
1 2 3 4 5 6 12 13 19 20 26 27 33
C2 Sublet Total/Total de Sub-Contratacion B

Sublet Description
1
C32 3
52

D1
1 2 3 4 5 6 7 11 12 16 17 21 22 26 27 31 32 36 37 41
Condition
E1
1 2 3
Cause
1
E22 3
Rem edy
E3
1 2 3
F1 J 11400-20061 1 2209.83 1.78
1 2 3 4 5 6 20 21 22 23 29 30 36 37
F2 18
Parts Sub-Total
1 2 3 4
Dist. 1
G1 Total Claim Amount/Total Reclamo 26.07.14

1 2 A+B+C or D 3 8
H1 Dist.'s Claim Adjustment 5 6 8 9 11 12 14
1 2 3
Dist Com m ent
J1
1 2 3 52
1
J22 3
52
Dist. Signature

K1 AP DE RE AD
Judgement
Page 2
Dist. 1 → TMC
Dist.2(Vender)
TOYOTA IRAQ
5-2 Resubmission of Warranty Claims
The Claimant's warranty claim reimbursement account is, in principle, completed at

the time the Claimant receives the “Warranty Claim Settlement Report” from the TIQ
within one cycle data of flow from submission through to settlement.
TIQ is always prepared to receive any warranty claim resubmission from the
Claimant against the decision rendered by the TIQ.
The Claimant may resubmit any warranty claim, which has been returned, rejected or
partially approved in the previous settlement for further consideration.
In this instance, the Claimant shall follow the following procedures.
(1) The warranty claim to be resubm itted must satisfy the following;
(a) Total claim amount, including the amount already approved, shall not exceed the
original claim amount, unless the TIQ approves otherwise.
(b) The warranty claim shall always contain the following original information w ithout
change.
● Dealer Code
● Dealer Claim No.
● Repair Order No.
● Dealer Code
● TWC No.
● Claimant Code
(c) The warranty claim shall always be encoded with value '3', for Process Flag,
whenever it is resubmitted.
(d) The Claimant shall always prepare a warranty c laim for resubmission using a new
TWC Form since any warranty claim form is not returned to the Claimant in the
regular claim settlement transaction.
TOYOTA IRAQ
(2) The resubmission of warranty claims shall be performed by the following procedures;
(a) Returned Claim
(i) Investigate the claim data for erroneous information, and submit it after the
correction is accurately performed.
(ii) The reason code/error codes in the Form SW104 explain the data items that require
any correction or clarification.
(b) Denied Claim
The Claimant can resubmit denied claim, if there are any specified reasons.
(i) Prepare a TWC Form including all information contained in the

original TWC Form.
(ii) Give the adjustment percentage for Labor, Sublet cost and/or Parts with the value
the Claimant requests.
(c) Adjusted Claim
The Claimant can resubmit adjusted claim, if there are any specified reasons.
(i) Prepare a TWC Form including all information contained in the original TWC Form.
(ii) Give the adjustment percentage for labor, sublet cost and/or Parts with the value the
Claimant requests.
Parts Labor Sublet

Previous
100% 50% 0%
approval
Resubmission 0% 50% 100%
Note: Each segment total must not be over 100%.
(iii) Give the reason for the resubmission in the box of "Dealer's Comment" or
“CCR”.
TOYOTA IRAQ
CHAPTER 6 Warranty Codes 6-1
6-1 Warranty Codes
Various Warranty Codes are used in warrant y claim processing and its related
administration.
The following Warranty Codes are explained in this Chapter.
(1)General Codes
(2)Reason Codes for Return, Denial or Adjustment of TWC
(3)T1 Codes
(4)T2 Codes
(5)Paint T2 Codes (Paint Failure Code)
(6)T3 Codes (Failure Position Code)
 Paint Panel position

 Interior Noise position
 Water/Dust Entry position
TOYOTA IRAQ
6-2 General Codes
(1) Dealer Code
A Dealer Code is a code assigned to each Dealer by TIQ. This code indicates the
Dealer from whom the warranty claim originates. Therefore, Dealer Code and TWC
No. will be maintained without change through the involved companies in the claim
processing.
(2) Claimant
Dealer Code who submits the claim to the TIQ, and to whom the claim cost is
reimbursed.
(3) Invoice No. (Request No.)
Invoice No. is assigned by each Claimant according to their own numbering system.
Therefore, each TWC data must carry the Invoice No. (Request No.) which covers all
TWC data in one cycle of the requisition transaction.
(4) Process Flag
0 or Space : First submission from dealers

1 : Resubmission from dealer for that once returned
2 : Recycled internally in Dealer
3 : Resubmission to vender for that once returned or rejected by vendor
Value “0 or Space” and “3” is mandatory specifications.

Code "1" or "2" is used between Distributor and Dealer only.
In case of Process Flag = "3", the following is mandatory.
* Keep original TWC No.
TOYOTA IRAQ
(5) Franchise
System Code
TOYOTA = “T” “1”
LEXUS = “L” “4”
(6) Warranty Type
Warranty type is the code of warranty business classification.

The coding system is defined as per the list below.
Vehicle Warranty VE
Accessories Warranty AC
Service Parts Warranty P1
Counter Sales Parts & Accessories Warranty P2
With regard to Warranty Claims for Warranty Type AC, P1 and P2, refer to Warranty
Policy and Procedures Manual for Parts and Accessories Warranty.
TOYOTA IRAQ
(7) Non-V Flag (Non-Vehicle-Repair Flag)
When the Claimant claims from the TIQ the cost of non -vehicle-repair, this must be
flagged with value "1".
Non-V flag is to be applied in the following cases.
* The cost incurred in a Special Service Campaign, SETR/Monitor only.
The cost for importing/delivering parts

Postage fee to customers
Registration Information fee
Other cost approved by the TIQ
If applicable, such as balance of parts cost between air and sea freight, the
cost of materials to be additionally prepared in local area when so required,
etc…
(8) FV Flag (Foreign Sold Vehicle Flag)
Flag "1" on the data of foreign sold Vehicle, otherwise leave it blank.
(9) VIN Data Set
In case of the Global or ISO VIN exists, do not enter Model & Frame No.
(a) Global VIN Type

Vehicle Identification Number
WMI VDS (Model) C/D VIS (Frame Number)
(3 digits) (5 digits) (1 digit) (8 digits)
JTJ HY00W 6 C4086554
(b) ISO VIN Type

(3 digits) (6 digits) (blank) (8 digits)
JT1 21JK11 00037548
Leave C/D field blank.
(c) Model & Frame No. Type
(blank) (3, 5 or 6 digits) (blank) (7 digits)
VZN130 5020199
Leave W MI & C/D fields blank.
TOYOTA IRAQ
(10) Kilo Flag (Kilometer/Mile Flag)
System Code
Km : "K" "1"
Mile : "M" "2"
The TIQ will accept warranty claims with the distance traveled which is indicated in
either "Km" or "Miles", even if they are mixed, as long as the distance measuring type,
i.e. Km or Miles, is accurately indicated.
(11) Currency Code

System Code
Japanese Yen :J "1"
US Dollars :U "2"
Euro :E "6"
Australian Dollars :A "8"
South African Rand :R "4"
(12) Data ID
In order to identify the data classification, the following is required.
W: Warranty Claim including Service Campaign

S : SETR/Monitor issued by Parts Test Request or Parts Recovery Request
T : Technical Warranty Data
Technical warranty data is data to be collected by TIQ or TMC for statistical purpose.
Therefore, the Technical warranty data will not be handle d as a warranty claim, and
therefore will not be reimbursed.
(13) Pay Code
Pay Code Control

"0" or blank Pay Dealer, Claim from the TIQ
"1" Pay Dealer, Not Claim from the TIQ
"2" Not pay Dealer, Not Claim from the TIQ
"3" Not pay Dealer, but Claim from the TIQ
If detailed data line is controlled as above, give a pay code to that data line and control
the amount of it, accordingly.
Example, in case "Not Claim from the TIQ", the amount on that line must be "0.00" to
the TIQ.
This pay code is applied to Parts, Labor and Sublet data segments with the same logic.
TOYOTA IRAQ
(14) Sublet Type Code
Sublet
Item Example
Type Code
AC Air-Conditioner Repair Compressor, Condenser repair etc.
AL Alignment Front Wheel Alignment
Total Wheel Alignment (front & rear)
BA Battery Replacement/Acid
DS Diesel Fuel Equipment Injection Pump or Injection Nozzle repair etc.
Repair
EL Electrical Repair Starter, Alternator or wiring Harness repair etc.
GL Glass Windshield (Replace/Reseal)
MC Machining Repair Cylinder Block boring, Cylinder Head or Flywheel
refacing, Crankshaft grinding, etc.
OF Oil or Fluid Engine Oil, Transmission Gear Oil or Fluid, Power
Steering or Brake Fluid, Antifreeze, Coolant etc.
PT Paint Repair Painting or paint materials
(Paint, Thinner, Tape etc.)
RA Radio or Clock Repair Navigation Radio, Cassette or Clock repair etc.
SL Sealant/Glue Sealant/Adhesive tape
TW Towing Charge
TY Tire Replacement
UP Interior Fabrics Upholstery Seat Cover or Seat Cushion repair etc.
WD Soldering (or Welding) Radiator or Heater Radiator repair etc.
ZZ Other Costs
The description of the contents of Sublet Cost must be given in the TWC in case where
the Sublet Type code "ZZ" is used.
(15) Local Parts Flag
This is provided to indicate the classification on the Part No. to determine the
responsible parties concerned.
U = TMS supply parts H = TSAM supply parts

E(K) = TME supply parts A = TMCA supply parts
J = TMC supply parts G = TASA supply parts
S = TMAP supply parts B = TDB supply parts
L = Local supply parts M = TEMA supply parts
TOYOTA IRAQ
6-3 Reason Codes for Return, Denial or Adjustment of TWC
When the TIQ returns, denies or adjusts a wa rranty claim, or performs any adjustment
on claim amount, the result will be informed to the Claimant by means of the Settlement
Report Form SW104.
In this instance, the TIQ will inform the Claimant of the decision with explanation
through the reason code via Form SW104.
The reason codes for the above are explained in this Chapter.
Whenever a Warranty Claim is returned, denied or adjusted one of the following reasons
codes shall be appeared.
"Axxx" Partially approved

"Dxxx" Completely rejected for the given reason
"Rxxx" Returned claim with the given reason
TOYOTA IRAQ
REASON CODES FOR RETURN, DENIAL OR ADJUSTMENT OF TWC

1s t
Fig. TWC Proces s ing Es s ential Inform ation Coded Inform ation Production His tory Warranty Policy Expens e Others
2nd
Fig. 0 1 2 3 4 5 6 7 8 9
0 00 10 20-A,B,C,D 30 40-A,B 50 60 70 80 90-A,B,C
Im proper Parts
Warranty Type Warranty Application Trans portation
(NA) Dis tributor Code NV Flag (NA) Out of Warranty Period Replacem ent and/or Total Cos t
(VE, AC, P1 or P2) Code(WAC) Dam age or Accident
Quantity
1 01-A,B,C 11-A,B,C 21-A,B 31-A,B,C 41 51 61-A,B,C 71 81-A,B,C,D 91-A,B,C,D
Plural
SSC/SETR/Monitor No Factory- Im proper Stock
Proces s Flag TWC No. Franchis e FV Flag (NA) Part Price Battery Proration
Operation Code in one Warrantable Vehicle Maintenance
TWC
2 02-A,B,C 12 22-A,B 32 42 52 62 72 82 92
Periodic Maintenance
Dis tributor's Proces s Data ID No Warrantable No Sales His tory of
Claim ant Code (NA) WMI Vehicle not for Export Service Res pons ibility Free Supplied Parts
Date (Warranty Claim /SETR) Acces s ary OFP
or Expens es
3 03-A,B 13 23-A 33-A,B 43 53 63-A,B 73 83 93
Reques t No. VDS Im proper Repair

Invoice Currency Code Part No. Duplicate SSC Repair (NA) Incorrect Vender Modification (NA)
(Invoice No.) (Model) Operation
4 04-A,B 14 24-A,B 34 44 54 64 74 84-A,B 94
Currency Exchange Invalid VDS and/or VIS VIS Replacem ent of

Dealer Code Local Parts Flag (NA) Im proper Diagnos is Labor Hour (NA)
Rate for SSC (Chas s is No.) As s em bly Part
5 05 15 25-A,B,C 35 45-A,B 55 65 75 85-A,B 95
No Am ount Claim ed for

Originally Failed Part Im proper Repair
Parts , Labor and/or Dealer Claim No. After expiration of SSC Delivery Date Specification Error Norm al Maintenance Labor Cos t (NA)
No. or O.F.P. Flag Method
Sublet
6 06 16-A,B 26-A,B,C 36 46-A,B 56 66 76 86-A,B,C,D 96
Repair Order No. Operation Code or Op Out of Warranty Period Repair Date Locally Produced Parts Non-Warrantable Parts
Illegible Writing in TWC Duplicate Claim Sublet Cos t (NA)
(Previous /Current) (M) Flag for SSC (Previous /Current) Res pons ibility and Materials
7 07-A,B,C 17-A,B,C 27-A,B 37 47-A,B 57-A,B,C 67 77 87 97
Invoice No./Date for Odom eter Reading SMR(Shortage Mis

C/D Local As s em bly Parts Reim burs em ent
Failure Unclear Counter Sales Parts T1 Code Km /Mile Repeat Paint Repair Incidental Expens es packing Report)
(Check Digit) Res pons ibility Rate
(Previous /Current) (Previous /Current) Claim
8 08-A～J 18-A,B 28-A,B 38 48 58 68 78 88 98

Incons is tency Am ong
Replaced Parts , Coded Sublet Type or Sublet Claim not Toyota's Expens es not Covered Hourly Warranty Labor Claim Cancelled by
Inform ation and T2 Code VIN K/M Flag Km /Mile Roll-back
Invoice No. Res pons ibility by Warranty Rate Claim ant
Des cription
9 09 19 29-A,B,C 39-A,B,C 49-A,B,C 59-A,B 69 79 89-A,B,C 99
T3 Code
More than Two Failures Paint Ins tallation Date and/or Contact Manufacture's
Unclear Sublet Cos t Pay Code Retail Km Error Late Subm is s ion Mis calculation Others
Claim ed in One TWC Nois e Km /Mile Regional Agent
Water/Dus t Entry
TOYOTA IRAQ

Reason
Description SFX Details
Code
Invalid Process Flag
A Incorrect Process Flag

01 Process Flag
B Over one year from first submission claim process
C This is not resubmission claim.
Incorrect Process Date
A Incorrect Process Date Format

02 Dealer's Process Date
B Process Date is missing
C Future Date
Invalid Currency Code
03 Invoice Currency Code A Incorrect Currency
B Incorrect Labor Currency
• Invalid Currency Exchange Rate

• Missing
04 Currency Exchange Rate
A L/O - Invoice Rate (Not Numeric) (TOWASS user only)
B L/P - Invoice Rate (Not Numeric) (TOWASS user only)
Parts Sub-Total, Parts Total, Labor Hour, Labor amoun t, Sublet

No Amount Claimed for Parts,
05 amount, Sublet Total or Total claim amount is not indicated in the
Labor and/or Sublet
provided box.
Hard to read numerals and/or description due to typing error or

06 Illegible Writing in TWC
illegible handwriting
The failure is not clearly e xplained.
No explanation of "Others" code for Operation code, T1, T2,

Sublet type such as xxx99, xxxxxZ, ZZ or 99 etc.
Please add:
1) The failure or customer's complaints
2) Condition of failed part(s) or mechanism
A 3) In case the failure appears unde r a particular condition,
07 Failure Unclear explain the condition
For examples:
- Engine speed, engine condition (warmed -up or cold)
- Gear position
- Vehicle Speed
B Unclear/No explanation when replacing Assembly units
C Unclear explanation for recurrence repai r

TOYOTA IRAQ

Reason
Code
Inconsistency among Replaced Parts, Coded Information and

description
A Replaced Parts and description of failure
B Replaced Parts and Operation
C Operation and description
D Originally Failed Parts No. and Replaced Parts

Inconsistency Among Replaced
08 Parts, Coded Information and E Description and Origi nally Failed Parts No
Description
F Operation and Originally Failed Part No
G Operation and Sublet repair
H Description and Sublet repair
I Q'ty of Replaced Parts and description
J T1 or T2 code and description
Even if two or more failures are repaired at one time in a vehicle,

More than Two Failures Claimed
09 submit one TWC for each failure unless these failures are caused by
in One TWC
one Originally Failed Part.
• Missing
10 Dealer Code
• Invalid
• Repeated use of TWC No. alread y applied

• A new TWC No. other than the original is assigned to the resubmitted TWC.
A Not numeral
11 TWC No.
B Exceeds 7 digits
C Duplicate TWC No.
• Missing
12 Claimant Code
• Invalid
• Missing
13 Request No. (Invoice No.)
• Exceeds 7 digits
• Missing
14 Dealer Code
• Missing
15 Dealer Claim No.
• Missing
Repair Order No.
16 A Current repair order No. is missing
(Previous/Current)
Previous repair order No. is required on Service Parts
B
Warranty Claim.
TOYOTA IRAQ

Reason
Code
• Missing
Invoice No./Date for Counter A Current Invoice No. is missing

17
Sales Parts (Previous/Current)
The previous and the current s ales invoice Nos. and the sales
B
dates are mandatory on
C Counter Sales Warranty Claim
Missing or invalid Sublet Type or Sublet Invoice No.
18 Sublet Type or Sublet Invoice No. A Invalid Sublet Type code
B Sublet Invoice No. is missing or exceeds 7 digits.
• Contents of Sublet repair are not clearly explained.

19 Unclear Sublet Cost
• Detailed explanation or break -down of Sublet cost is not given.
Missing or invalid Warranty Type
A Warranty Type should be VE Claim
20 Warranty Type (VE, AC, P1 or P2) B Warranty Type should be AC Claim
C Warranty Type should be P1 Claim
D Warranty Type should be P2 Claim
Missing or invalid Franchise
21 Franchise A Franchise should be 1 (Toyota)
B Franchise should be 4 (Lexus)
Missing or invalid Data ID
22 Data ID A Data ID should be “W (Warranty)”.
B Data ID should be “S (SETR/Monitor)”.
• Parts No. is incorrect.

• Part No. is not a Toyota Part No.
23 Parts No.
A Part(s) is not for the claimed model.
• Missing or invalid Local Parts Flag

• Wrong application
24 Local Parts Flag
A Missing or incorrect (OFP)
B Missing or incorrect (Replacement Part)
• Not indicated
• Invalid, missing or incorrect O.F.P. No./O.F.P. Flag
Originally Failed Part No. or A Missing OFP No.
25
O.F.P. Flag
B Incorrect OFP No.
C Not for the claim model

TOYOTA IRAQ

Reason
Code
• Invalid Operation Code

• Inapplicable to the claimed model
• Major Operation is not indicated
26 Operation Code or Op (M) Flag
A Missing or Invalid Main Operat ion code
B Invalid additional Operation code
C Do not use plural basic Operation codes.
Incorrect or missing T1 Code
27 T1 Code A Missing or Invalid T1 Code
B Not for the claimed Operation code (main)
Missing or invalid
28 T2 Code A Paint T2 Code should be used.
B General T2 Code should be used.
Missing or invalid
T3 Code A Missing
29
Paint, Noise, Water/Dust Entry B Incorrect
C Type of Position Code (P, N, R) is not indicated.
30 Warranty Application Code(WAC) Warranty Application Code is missing or incorrect.
Multiple Special Operation No. used in one claim.
Multiple SSC/Monitor/SETR A Multiple SSC Operation Codes in one TWC

31
Operation Codes in one TWC B SSC and General Operation Code in one TWC.
C Multiple SETR/Monitor Operation Codes in one TWC
32 (NA)
SSC/SETR/Monitor has already been implemented.

Duplicate SSC/SETR/Monitor
33 A SSC has already been implemented.
repair
B SETR/Monitor has already been implemented
34 Invalid VDS and/or VIS for SS C Special Operation does not involve the claimed VDS.
35 After expiration of SSC Repair Completed after expiration date of SSC
36 Out of Warranty Period for SSC Out of Warranty Period for SSC
37 C/D (Check Digit) Missing or invalid C/D
38 VIN Missing or invalid VIN
Missing or invalid Pay Code
A Missing or invalid code for Parts

39 Pay Code
B Missing or invalid code for Labor
C Missing or invalid code for Sublet

TOYOTA IRAQ

Reason
Code
Missing or invalid
40 NV Flag A Missing
B NV Flag is not necessary
• Missing or invalid
41 FV Flag
• Incorrect flag on domestically sold vehicle
42 WMI • Missing or invalid
• Missing or incorrect format

43 VDS (Model)
• Invalid VDS code
44 VIS (Chassis No.) • Missing or incorrect
• Incorrect Delivery Date (Day-Month-Year)
A Missing
45 Delivery Date Invalid

• Before the vehicle line-off date
B • After the date of TWC receipt by the TIQ or TMC
• Incorrect Year
• Not numerals
• Incorrect Repair Date (Day-Month-Year)
A Missing
46 Repair Date (Previous/Current) Invalid

• Before the vehicle line-off date
B • After the date of TWC receipt by the TIQ or TMC
• Incorrect Year
• Not numerals
Missing or incorrect
Odometer Reading Km/Mile
47 A Current Km/Miles is incorrect
(Previous/Current)
B Previous Km/Mile is required in Service Parts Warranty Claims
48 K/M Flag (Kilometer/Mile Flag) Missing or invalid
Missing or invalid
A Accessories Installation Date and/or Km/Miles is missing.
Invalid date
• Installation after the repair date
49 Installation Date and/or Km/Mile B
• Installation before the vehicle Line -off date
Invalid Km/Miles
C • Installation Km/Miles is greater than the Km/Miles at the
Repair Date
TOYOTA IRAQ

Reason
Code
50 (NA)
51 (NA)
52 Vehicle not for Export Vehicle that was not exported to the Territory of the Distributor
53 (NA)
54 (NA)
The claimed component is discrepant to the specification of the

55 Specification Error
vehicle.
Warranty claim that is submitted more than two times for one
56 Duplicate Claim
warranty repair
Repeat Repair in the position repaired once before
A Repeat Repair of Paint

57 Repeat Paint Repair
B Repeat Repair of Noise
C Repeat Repair of Rain
Roll-Back between previous odometer (or repair date) and current

58 Km/Mile Roll-Back
odometer (or repair date)
Incorrect Retail Km (TOWASS user only)
59 Retail Km A Too large Retail Km
B Rollback with current mileage
Warranty Repair performed outside the warranty period

60 Out of Warranty Period (Months/Km/Miles) which is specified on the claimed component or
the vehicle
Vehicle was sold without w arranty.
A Vehicle is second class vehicle.

61 No Warrantable Vehicle
B Vehicle is trial vehicle.
C Vehicle has been deleted or scrapped.
62 No Warrantable Accessary Accessory was sold without warranty
Claim is submitted to incorrect Vender.
63 Incorrect Vender A Submit to TIQ
B Submit to W-Cube
Excess claim amount possibly caused due to improper trouble

diagnosis
64 Improper Diagnosis
- Inadequate parts replacement
- Wider repair extent
Improper Repair Method

• Unacceptable repair me thod is applied for which the repair quality
65 Improper Repair Method
is not reliable.
• Inapplicable parts are used.
TOYOTA IRAQ

Reason
Code
Locally Produced Parts

66 Warranty Repair required on a locally provided parts
Responsibility
Warranty Repair for a trouble caused due to Distributor's local

67 Local Assembly Responsibility
assembly of the vehicle
Warranty Repair for any trouble which is not Toyota's responsibility

Claims not Toyota's
68 or any trouble caused due to event(s) beyond Toyota's control on
Responsibility
the quality of materials and/or workmanship
Contact Manufacturer's Regional Tire claims are, in principle, handled in the manufacturer's service
69
Agent channel in each Territory of Distributor.
Transportation Damage or Repair required for transportation damage or acc ident or trouble
70
Accident caused due to transportation damage or accident
Repair required for trouble caused due to improper maintenance on

71 Improper Stock Maintenance
vehicles/parts in stock
• Repair required for trouble caused due to poor periodic

Periodic Maintenance Service maintenance service on Vehicle
72
Responsibility or Expense
• Expense incurred in the Periodic Maintenance Service
Repair required for trouble caused due to any modification or fitting

73 Modification
performed to Vehicle by a person other than Toyota
Cost of repair performed by replacing an assembly component for

74 Replacement of Assembly Part
which Toyota will not approve the warranty claim
Repair regarded as normal maintenance required with the Vehicle

75 Normal Maintenance
use, which is not covered by the warranty
Non-Warrantable Parts and Parts or materials replaced in a periodic maintenance service or

76
Materials normal maintenance service.
Expense, other than Warranty Repair cost, which is inciden tal to

77 Incidental Expenses
implement Warranty Repair
Expenses not Covered by Other expense than Warranty Repair cost or the cost that is
78
Warranty regarded by TIQ as Warranty Cost
Warranty Claim which arrived the TIQ exceeding the specific

79 Late Submission
period of time after the Warranty Repair date
Parts and their quantities that have been replaced in the Warranty
Improper Parts Replacement
80 Repair exceeding the normal assumption that the repair generally
and/or Quantity
requires
TOYOTA IRAQ

Reason
Code
• Wrong Parts Base Price is used.

• Improper Parts price
A There is Parts Segment, but no Claimed Parts Total Amount

81 Parts Price
B There is Claimed Parts Total Amount, but no Parts Segment
C Excessive Parts Cost
D Insufficient Part Cost
Claim for parts which Supplier delivered free of charge to the

82 Free Supplied Parts
Claimant
• Improper Operation code is quoted for a Warranty Repair

83 Improper Repair Operation
• Excessive extent of repair
• Incorrect Labor hours

• Excessive Labor hours for xxx99 or xxxxxxZ Operation
84 Labor Hour
A Excessive Labor Hours
B Less Labor Hours
• Incorrect Labor cost

• Unacceptable Labor cost
• Excessive Labor cost
85 Labor Cost
A There is Labor Segment, but no Claimed Labor Total Amount
B There is Claimed Labor Total Amount, but no Labor Segment
• Sublet cost includes parts which must be claimed as "Parts cost".

• Sublet cost includes labor cost for diagnosis, or time for removal
and installed of parts that must be done by Dealer or Distributor.
• Excessive amount of material or lubricants used

• Expenses include other than those TIQ approved or instructed
86 Sublet Cost • Expenses exceed those TIQ approved or instructed
A There is Sublet Segment, but no Claimed Sublet Total Amount
B There is Claimed Sublet Total Amount, but no Sublet Segment
C This is Labor cost. Submit the cost by labor segment.
D This is Part cost. Submit the cost by part segment.
87 Parts Reimbursement Rate Incorrect Parts Reimbursement Rate
88 Hourly Warranty Labor Rate Incorrect Labor Rate

TOYOTA IRAQ

Reason
Code
• Clerical mistake in calculation

• Wrong calculation equation
89 Miscalculation A Parts Calculation is incorrect
B Labor Calculation is in correct
C Sublet Calculation is incorrect
Incorrect Total Cost
A Over 7 digits of Claim Amount
There is a difference between Total Claimed Amount and Total

90 Total Cost B Amount accumulated each amount (detailed Parts, Labor and
Sublet)
There is a difference in amount due to Parts, Labor and Sublet

C being re-cost by TMC or Vendor. (In this case, claim should not
be resubmitted.)
Incorrect proration. (e.g. Battery)
A Part proration is incorrect

91 Battery Proration B Labor proration is incorrect
C Sublet proration is incorrect
D Part/Labor/Sublet proration is incorrect
92 No sales History of OFP No sales history of OFP
93 (NA)
94 (NA)
95 (NA)
96 (NA)
SMR (Shortage and Mispacking Shortage and mispacking of parts or materials in shipment of
97
Report) Claim Vehicle and/or Parts
Warranty claim erroneously submitted for a cost reimbursement on

98 Claim Cancelled by Claimant
which the Claimant has withdraw the requisition
Any other case to which the reason of return, denial or adjustment is

not described by using the reason codes
99 Others
In this instance, some short explanation will be given by the
Supplier.
TOYOTA IRAQ
6-4 T1 Codes
Code No. Term Description
01 Engine Cranks-No Start Starter does not crank at all.
*Note:
No initial explosion, failure to reach complete
explosion in spite of initial explosion.
In case that engine does not start at all after engine
stalls, use “17”.
02 Rough Idle Engine runs roughly at idle.
*Note:
In case that problem is vibration and swing of the
entire vehicle, use “9B”.
03 Surge Back and forth jerking at constant speed,
acceleration or deceleration.
04 Stumble, Hesitate, Poor Engine does not accelerate normally.
Acceleration
05 Lack / Loss of Power The power at climbing on slope or at acceleration is
inferior to its.
06 Excessive Knocking Pounding metallic noise caused by abnormal
combustion in the combustion chamber at low
speed and acceleration.
*Note:
Excludes extraordinary drive, e.g. at low speed with
top shift.
07 Engine Cranks-Hard Start Engine is difficult to start.
*Note:
It needs long time from initial combustion to complete
combustion.
In case that engine is difficult to start after engine stalls,
use “08”.
08 Engine Stalls-Restarts Engine stops inadvertently at idle or at downhill, but
afterwards engine is possible to start.
*Note:
In case that engine does not re-start after engine
stalls, use “17”.
1A Failed Emission Test Test for vehicle regulation shows that emission is
out of specified limit.
*Note:
In case of exhaust emission not in limit, use “19”.
TOYOTA IRAQ
6-4 T1 Codes
1B Back Fire Engine does not complete combustion in the
explosion cycle and continues combustion until the
intake valve is open in the next cycle.
1C After Fire Explosion noise (combustion noise) generated
within exhaust pipe at deceleration or downhill.
10 Excessive Fuel Specific fuel combustion per kilometer or mile is
Consumption significantly inferior to its.
*Note:
Please note also customer ’s usage conditions,
including clutch slippage / brake dragging, tire
pressure.
11 Excessive Oil Consumption Specific oil consumption per kilometer or mile is
(Excludes Oil Leak Code=65) significantly inferior. (Includes oil surge and suction)
*Note:
In case of oil leakage, use “65”.
13 Overheating Engine overheats or abnormal rise of coolant
temperature, resulting in lack of power or other
troubles.
14 Engine Run-On Engine keeps on running after switched off.
This does not apply to malfunction of ignition switch.
*Note:
In case of poor function of the ignition switch, use
“82”.
15 Fails to Reach Normal Coolant temperature does not reach the specified
Operating Temperature value even after warming the engine, or the function
of engine is decreased and heater does not warm.
*Note:
Excludes an unusual case such as extremely low
ambient temperature.
17 Engine No Start Engine stops inadvertently at idle or at downhill, but
(Includes Percolation, Stall) afterwards engine is impossible to start.
*Note:
Includes percolation.
In case that engine is start after engine stalls, use
“08”.
18 Overflowing, Flooding Fuel, oil, coolant, etc. overflow at normal operation.
*Note:
In case of leakage / penetration, use "64"(fuel),
"65"(oil), "66"(water).
TOYOTA IRAQ
6-4 T1 Codes
19 Abnormal Exhaust Gas Exhaust gas is either abnormally white, blue or
(Abnormal White, Blue or black.
Black Smoke)
2A Clutch Judder Shaking or jerky action of a vehicle acc ompanied by
(Excludes Noise Code=91, abnormal noise, with clutch engaged at the start of a
Vibration Code=9B) vehicle.
*Note:
In case of abnormal sound, use “91”.
In case of backing or vibration, use “9B”.
22 Clutch Slipping, A/T Slipping The contact surface to transmit rotation is slippery,
and rotation is not transmitted completely and
smoothly.
23 Fails to Disengage Clutch is dragged, or gear is not disengaged.
*Note:
In case of poor clutch pedal stroke, use “41”.
24 M/T Jumps Out of Gear At deceleration or acceleration, gears do not hold in
mech.
25 M/T Gear Grind / Clash / During gear change, transmission gears do not
Improper Engagement mesh properly, resulting in an abnormal noise or in
hard shifting.
*Note:
In case of rough engagement, use “93”.
In case of high effort, use “97”.
In case of no maneuverability, use “98”.
26 A/T Abnormal Shift Point Automatic transmission does not shift up or shift
(Includes Improper Kickdown) down at specified speeds.
*Note:
In case that automatic transmission does not shift,
use “27”.
27 A/T Will Not Shift Up / Down Automatic transmission does not change speed
properly when shifted.
*Note:
In case that shift lever is impossible to operate to
shift positions, use “28”.
28 Shift Lever Sticks Impossible to move shift lever into specified
(M/T or A/T) position.
*Note:
In case of poor function of automatic transmission
shift lock, use “9A”.
TOYOTA IRAQ
6-4 T1 Codes
29 No Forward or Reverse Impossible to move a vehicle when shifted.
Movement (A/T Only)
3A Vehicle Pulls or Drifts to the While running on straight and flat, vehicle is pulled
Right (Not While Braking) to the right without any steering control.
*Note:
In case of pulling while braking, use “37”.
3B Vehicle Pulls or Drifts to the While running on straight and flat, vehicle is pulled
Left (Not While Braking) to the left without any steering control.
*Note:
In case of pulling while braking, use “37”.
3C Steering Wheel Off-Center In spite that tires are at straight position, the
steering wheel is misaligned.
*Note:
Please note road surface conditions.
30 A/T Abnormal Time Lag It takes a long time from operation of the shift lever
to automatic transmission of power.
31 Unstable Steering Vehicle tends to run on its own accord against
(Vehicle Wanders) steering wheel control, and wanders or waves from
one side to the other.
When vehicle runs on bumpy road, rear end tends to
move to either right or left side, on a sudden
acceleration.
34 Excessive Shock When automatic transmission shifts automatically or
(Includes A/T and Chassis) shifts from N to R or from N to D, uncomfortable or
abnormal shock is felt.
*Note:
Main applicable areas are automatic transmission
and chassis.
36 Squeak Noise Abnormal squeak, chatter or click sounds produced
at brake drum or brake discs when brake pedal is
applied.
37 Pull to the Right or Braking effect is uneven on the right and left brakes
Left While Braking and vehicle pulls to one side while braking.
38 Poor Brake Performance In brake operation, normal braking effect is
(Excludes Parking Brake) insufficient.
*Note:
In case of parking brake, use “4A”.
TOYOTA IRAQ
6-4 T1 Codes
4A Parking Brake Does Not In parking brake operation, normal braking effect is
Hold Vehicle insufficient.
*Note:
In case of poor stroke of parking brake, use “4B”.
4B Improper Parking Brake Lever Shortage or significant change of lever or pedal
or Pedal Stroke stroke of parking brake.
4C Parking Brake Does Not There exists a braking force without parking brake
Release Properly lever or pedal being applied.
41 Improper Stroke Shortage or significant change of pedal stroke of
(Includes Clutch & Brake clutch or brake pedal.
Pedal, Excludes Parking *Note:
Brake) In case of parking brake, use “4B”.
45 Uneven Vehicle Height Uneven pose of a vehicle, e.g. sinking or inclining to
one side.
*Note:
Please note also tire pressur e and equipment that
the customer installed.
46 Brake Dragging There exists a braking force without brake pedal
(Excludes Parking Brake) being applied.
*Note:
In case of parking brake, use “4C”.
47 Brakes Lock Wheel(s) During normal braking, wheels are locked earlier than
Prematurely usual.
48 No A/T Lockup Automatic transmission does not lockup at all.
49 Improper A/T Lockup Point Automatic transmission does not lockup at specified
speed.
5A Window Glass Fogging The window glass is hazed by resin plas ticizer used
for interior panel or others on a vehicle.
*Note:
In case of haze on defroster, use “7A”.
59 Wind Noise Hissing noise, Whistling noise, Ventilation noise,
etc. produced when driving and using air
conditioner.
60 Abnormal Smell Unpleasant smell from the inside of vehicle or
vehicle itself.
62 Loosening, Falling Off Part tightened or adhered loosens or falls off.
TOYOTA IRAQ
6-4 T1 Codes
64 Leaks-Others Cool air blows off from heater.
(Air, Fuel, Exhaust Gas, Fuel, gas, air or pressure leaks or enters.
Refrigerant) Battery fluid decreases earlier under normal use
condition.
*Note:
In case of leaks of oil/grease, use "65".
In case of water/rain leakage, use "66".
65 Oil or Grease Leak, Oil, grease, etc. leak, seep, spread or enter.
Oil Entering
66 Water leak, Water Entering Water, rain, etc. leak, seep, spread or enter.
67 Poor Appearance Poor appearance of part surface.
(Excludes Codes=68, 69) *Note:
In case of poor part plating, use "68".
In case of painting related matters, use "69".
68 Poor Plating of Parts Chrome surface is pitted, peeling, etc., resulting in
poor appearance.
*Note:
In case of poor painting, use "69".
69 Poor Paint Appearance Unpleasant appearance of painted parts.
7A A/C, Cooler or Heater Not Cold Performance of air conditioner, heater or defroster is
or Hot Enough insufficient.
(Excludes Gas Leak Code=64) *Note:
In case of gas leak, use "64".
In case of the poor operation of parts, use "71", "81",
"82".
7B Malfunction of Display Panel Improper display and poor reception of navigation,
(Includes Liquid Crystal EMV and TV.
Display Etc.)
7C Starter - Late To / Will Not Starter does not stop even if the ignition switch returned
Disengage from ST to IG.
70 Rust Perforation of Body Perforation (hole through the body panel) from
corrosion.
71 Battery Does Not Hold Includes ineffective charging due to faulty
Charge generator, alternator, regulator, poor contact of
terminals, etc.
*Note:
Including flat battery.
72 Ineffective When Switched Any electrical equipment does not function at all
"ON" when switched on.
TOYOTA IRAQ
6-4 T1 Codes
73 Inaccurate Any meter, gauge, clock or auto drive does not
(Meter, Gauge, Clock, Etc.) indicate correctly and the indicating needle deflects
excessively.
*Note:
In case of warning lamp / indication lamp not 'ON',
use "72” for not operated and use “8D” for not
illuminated".
In case of odometer, use "83".
74 Overcharge Excessive overcharge due to malfunction of
electrical system. (Mainly voltage regulator)
75 Ineffective Wiping or Washer fluid does not inject, weak injection pressure,
Washing improper injection position.
Wiper blade does not wipe properly.
*Note:
In case of wiper blade shuddering, use "9B".
76 Poor Sound Poor sound quality of audio equipment, such as
(Horn, Radio, Buzzer, Etc.) radio, stereo, horn, speaker, buzzer, etc.
*Note:
In case of noise, use "78".
In case of poor reception, use "85".
78 Distorted Audio Hard to hear the sound because of noise by pulse of
electrical system mixed in the sound.
8A Engine Check Lamp 'On' / MIL Check engine lamp 'ON'.
'On' Note:
Please selects applicable code if other engine
phenomenon occurs.
8B Tire Pressure Warning Lamp Tire pressure warning lamp 'ON'.
'On' *Note:
Applicable to case where no abnormality is in system
under normal tire pressure.
8C Warning or Indicator Lamp Warning lamp or Indicator lamp 'ON'.
'ON' *Note:
(Other Than Codes=8A, 8B) Applicable to case where the lamp is 'ON' under normal
parts operation.
8D Light Dim or Inoperative Meter, gauge, clock, head lamp, tail lamp, etc. are
(Includes Headlamp Etc.) inoperative or dim of illumination light.
81 Will Not Maintain 'On' or 'Off' Intermittent or irregular operation of any electrical
component regardless of "ON" or "OFF" of switch.
TOYOTA IRAQ
6-4 T1 Codes
82 Continues To Operate Any electrical equipment does not stop at all when
When Switched 'Off' switched off.
83 Odometer Display Incorrect Odometer does not function properly or indicate
accurately.
*Note:
If display figures have erroneous behavior, use "87".
84 Improper Coming-out of Cigarette lighter, antenna, audio CD / MD / Cassette
Lighter, Antenna, Audio not coming out properly.
*Note:
In case of weak washer fluid injection, use "75".
85 Poor Radio Reception Either impossible or imperfect to tune radio station.
87 Erroneous Behavior Electrical parts such as turn signal, headlamp,
dimmer, etc. function irregularly due to
misconnection or defective mechanism.
*Note:
If indication / display are not operating when
switched 'ON' or only one part is displayed, use
"72".
If operation indicators remain displayed when
switched off, use "82".
If errors of indication values are large, use "73".
9A Improper Closing and/or Improper closing / opening of parts which do not open /
Opening, close fully to its position.
Ineffective Lock of Steering, Lock and unlock system does not function properly.
A/T Shift, Door, Hood, Belt or
Seat Etc.
9B Shudder, Excessive Vibration Body vibrates abnormally during idling, clutch engaged,
or Pulsation (Other Than braking and normal driving.
Codes=2A, 34)
9C Poor Return of Belt, Seatback, Seatbelt, seatback, turn signal switch, etc. does not
Turn Signal Switch Etc. return smoothly to the original position manually or
(Excludes Brake and Parking automatically.
Brake) *Note:
In case of the brake dragging, use "46” for Main Brakes
or "4C” for Parking Brake.
TOYOTA IRAQ
6-4 T1 Codes
91 Abnormal or Excessive Noise Any abnormal noise which is unpleasant without
(Other Than Codes=06, 2A, 25, noise that generated by normal operation, e.g.
36, 59) creaking noise, knocking noise, sliding noise,
booming noise, beating noise, whining noise.
*Note:
In case of knocking, use "06".
In case of clutch judder, use "2A".
In case of transmission gear squeaking, use "25".
In case of brake squeaking, use "36".
In case of wind noise / whistling noise, use "59".
93 Grabs Unsmooth sliding or unsmooth holding between two
components, e. g. shift lever, various indicating
needles, door lock cylinder, etc.
94 Interference (Resulting in Interference between parts due to lack of clearance,
Damage) sometimes resulting in damage or scratch of parts.
97 High Operating Effort High operating effort to turn or operate components
such as steering wheel, brake pedal, lever, switch,
etc.
98 Poor Feeling of Switches or Too light operating effort and no resistance during
Controls operating steering wheel, brake pedal, lever, switch
and others.
99 Others Any trouble which is not found in this code list.
*Note:
Try to avoid using this code number as much as
possible.
TOYOTA IRAQ
6-5 T2 Codes
01 Burnt Sliding portion such as valve face (exclude valve
stem), piston, or wire is seized or melted due to
excessive heat.
02 Frozen (Icing) Normal operation is affected by freezing or icing.
11 Scarred (E.G. Bruise, Bruise, scratch, scored, etc. which damage the part
Scratch, Cut, Scored) surface.
12 Broken, Split, Torn Applies to any part which is crack, breakage or chip
due to repeated or accidental external force.
*Note:
In case of crack, use "16".
In case of seam coming apart, use "58".
In case of poorly tightened, use "81".
13 Deformed (Bent, Twisted, Applies to any part which shape is extremely
Warped, Shrunk, Wrinkled, changed due to external and internal force.
Swell)
14 Weakened Loss of Tension Gradual deterioration due to repeated stress,
or Resilience (Spring, excessive heat or chemical change.
Cushion, Etc.) Applies to spring, battery, seat cushion, hose, etc.
15 Peeling, Come-off Any nonmetallic part which is adhered, coming -off
or stripped.
Any part of which surface is peeling-off.
Applies to upholstery, brake lining, weather -strip,
roof headlining, etc.
16 Cracked Any part which surface is cracked due to repeated
or accidental external force.
Applies to cylinder head, carburetor, insul ator, lower
arm, etc.
17 Rusty, Corroded Any metal product which is rusted or corroded due
to chemical reaction.
Applies to radiator, water pump body, master
cylinder bore, etc.
18 Hardening or Softening Part characteristics is hardened or softened due t o
excessive heat or chemical reaction.
19 Wear Any part which is worn off beyond its specified
tolerance.
Applies to brake lining, clutch disc, camshaft valve
lifter, etc.
TOYOTA IRAQ
6-5 T2 Codes
31 Metallic Blemish of Painted Unevenness of paint material in metallic or mica paint,
Parts resulted in mottled appearance as the stripe pattern or
the cloud pattern. (Painted parts)
*Note:
In case of repair painting, use T2 Paint Codes.
32 Thin Paint of Painted Parts The base is visible due to thin paint coating on the paint
surface. (Painted parts)
*Note:
33 Runs and Sags of Painted The excessive spraying of paint material which doesn't
Parts "stay put", resulted in a curtained or rugged
appearance on a paint surface. (Painted parts)
*Note:
34 Polish Mark of Painted Parts Polished mark on the paint surface. (Painted parts)
(Swirl Mark, Whitening, Fine *Note:
Streak) In case of repair painting, use T2 Paint Codes.
35 Cissing (Fish Eyes) of Painted The paint material refused to remain spread in a
Parts continuous uniform coating, after it had been applied.
(Painted parts)
The paint material seemed to creep or crawl away from
the sprayed spots, resulting in uncoated spots. (Painted
parts)
*Note:
36 Poor Repair of Painted Parts The paint color of a repaired portion is uneven, or is
different from a surrounding color. (Painted parts)
*Note:
37 Seeds of Painted Parts Either there were foreign matters in the paint material,
or the dust adhered to the paint coating, while the
vehicle was being dried. (Painted parts)
*Note:
38 Poor Body Sealer Application Body sealer application to fill up a clearance between
the body panels is faulty.
40 Improper Free Play Excessive free play or lack of free play.
TOYOTA IRAQ
6-5 T2 Codes
41 Poor Contact Two or more parts do not contact properly, such as piston
ring, valve, brake lining, disc brake pad, oil seal, wiper
blade, etc.
42 Out of Balance Applies any parts which is irregular, uneven,
unbalanced or off-centered.
43 Excessive Clearance or Clearance extremely larger than the standard may
Backlash cause abnormal noise or poor appearance.
44 Lack of Clearance or Clearance extremely smaller than the standard may
Backlash cause abnormal noise or interference.
48 Porous, Pinhole Small opening (s) in the casted part.
Applies to cylinder block, cylinder head,
transmission case, etc.
49 Poor Calking Any parts which is not calked sufficiently.
Applies to cylinder block tight plug, lock nut, etc.
50 Faulty Machining, Poor Parts machined out of specification, holes not
Forming completely drilled or bored out of alignment.
52 Incorrect Part Installation of incorrect part.
*Note:
In case of missing part or loss of part, use "57".
53 Missing Part Part is missing or insufficient in the specified place.
54 Existence of Foreign Matter Foreign matter exists in mechanism.
*Note:
In case that matters (swarf, casting sand, etc.) by
processing are regarded as foreign matters, use
"54".
55 Lack of Lubricant, Adhesive, Poor application or adhesion of lubricants,
Sealer Poor Adhesion adhesive, or sealer.
(Excludes Body Sealer) *Note:
In case of body sealer, use "38".
57 Poor Fit, Poor Assembly Any part which is not assembled or installed
properly.
*Note:
In case of poor calking, use "49".
In case of poor tightening, use "81".
58 A Seam Comes Apart A seam of sewing material comes apart.
*Note:
In case of break, split and torn other than seam, use
"12".
TOYOTA IRAQ
6-5 T2 Codes
59 Extra Parts Extra parts are existed in vehicle.
60 Loose Threads Threads of sewing materials are loose or snapped.
61 Dirt Any part of which surface is dirty by glue, oil or others
adhering.
*Note:
Possible to remove easily.
In case of ones by chemical reaction, use "63".
62 Bubble There are bubbles including air, gas and others.
63 Discoloration, Stain, Scorch, Any part which is discolored, stained, scorched or
or Burn burned by repeated excessive light, excessive heat or
chemical reaction.
68 Poor Welding Any metal part of which poor weld penetration.
*Note:
In case of peeling of resin / rubbers, use "15".
71 Open-Circuit, Faulty Circuits of electrical parts and wiring are
Semi-conductor disconnected and electrical current does not flow.
73 Short-Circuit, Poor Either electrical part or electrical current
Insulation, Poor Contact short-circuits, leaks or contacts poorly.
*Note:
In case of blowout of a fuse only, use "71".
In case of burn of external cover by short of wiring,
use "01".
74 Poor Programming Poor programming of electrical parts e.g. failure in
rewriting a program.
*Note:
For physical failure, use 71 or 73.
81 Poorly Tightened Any bolts or nuts which is loosened or broken due to
insufficient tightening.
83 Stick, Seized Any part of which clearance or mechanism is stuck or
not functioning by chemical reaction or repeated action.
84 Unsmooth Sliding Any part of which sliding is not smooth.
*Note:
In case of lack of lubricant, use "55".
88 Clogged and/or Existence of Component or passage restricted.
Foreign Matter
99 Others Any trouble which is not found in this code list.
*Note:
possible.
TOYOTA IRAQ
6-6 Paint T2 Codes (Paint Failure code)

Paint Defect Term Description
Code
10 Bump The panel is painted in bump state.
11 Scratched Paint surface is scratched by other than assembly
part(s).
*Note:
Please note that ruins due to the mishandling while
transporting or storing, and also due to the hits of
pebbles are not covered by warranty claims.
12 Dents The panel is painted in dent state.
13 Panel Wave The panel of a certain portion seems to be uneven.
14 Rough / Cracking Seam The weld portion is extremely bumpy or is cracked
Filler due to poor welding etc.
31 Metallic Mottling Unevenness of paint material in metallic or mica
paint, resulted in mottled appearance as the stripe
pattern or the cloud pattern.
32 Thin Paint The base is visible due to thin paint coating on the
paint surface.
33 Runs and Sags The excessive spraying of paint material which
doesn't "stay put", resulted in a curtained or rugged
appearance on a paint surface.
34 Polish Mark Polished mark on the paint surface.
(Swirl Mark, Whitening, Fine
Streak)
35 Cissing (Fish Eyes) The paint material refused to remain spread in a
continuous uniform coating, after it had been
applied.
The paint material seemed to creep or crawl away
from the sprayed spots, resulting in uncoated spots.
36 Poor Repair The paint color of a repaired portion is uneven, or is
different from a surrounding color.
37 Seeds Either there were foreign matters in the paint
material, or the dust adhered to the paint coating,
while the vehicle was being dried.
38 Poor Body Sealer Body sealer application to fill up a clearance
Application between the body panels is faulty.
39 Poor Mastic Sealer The mastic sealer application is poor due to peeling,
Application swelling or spreading.
TOYOTA IRAQ

Code
52 Off-color The paint color of a certain portion doesn't match
with the paint color of the rest.
53 Parting Line Defect for Two Parting line is poor looks due to the level difference,
Tone Color bubble, chip or curve.
54 Stripe Defect Stripe is poor due to c urving, lifting, peeling, air
mixing or cutting.
55 Overspray The color which is different from the body color is
sprayed on a certain portion.
60 Rust Due to Parts Installed Paint surface is ruined and rusted by interfering the
Damage corner(s) of assem bly part(s), such as molding(s),
emblem(s), etc.
62 Scratched by Interference The panel hem is interfered by poor body alignment,
such as door.
63 Glue Adhered The glue has adhered or the adhesion portion has
discolored.
75 Spot Discoloration There exist some spots, of which color is darkened
from its original color.
*Note:
Please note that ruins due to the mishandling while
77 Orange Peel, Poor Gloss The paint surface is uneven, dim or looks like
orange peel.
78 Cracking The paint surface is cracked by some effects.
79 Blistering After the paint coating has been completely dried,
the formation of bubbles may appear, if the vehicle
is left under high humidity for a long time.
An absorbing agent (e.g. perspiration, chemicals,
etc.) which lays underneath the paint coating, takes
in moisture out of humid air through paint coating to
form bubbles.
80 Fading With the short lapse of time, the paint looses its
original bright color.
This may occur due to the poor paint material used
or lack of time in drying the paint.
81 Chalking The color of the paint surface is chalking when it is
wiped.
TOYOTA IRAQ

Code
82 Peeling The finish coating or the primary coating comes off
in sizable area loosing its adhesion.
83 Rusting Through Due to the insufficient anti-rust treatment, the reverse
side of panel is corroded or penetrated by rusting
through.
*Note:
This doesn't include corrosion caused by the code
60, 62, 83 or 86.
85 Rust on Hem/Joint Rust appears on the panel joint or hem.
*Note:
Rust spots may appear due to the reasons other
than the code number 60, 62, 85 or 86.
86 Rust Spots The paint surface is oxidized by iron powder
adhered and has rusted.
Rust spots may appear due to the reasons other
than the code number 60, 62, 79 or 85.
*Note:
Please note that ruins due to the mishan dling while
87 Anti-rust Wax Attach The anti-rust wax sprayed on the hollow portion of
the panel leaks through the water drain hole.
99 Others This code applies to any paint defect which is not
found in this list.
*Note:
possible.
TOYOTA IRAQ
6-7 T3 Codes (Position Code List) : Paint Panel Position Code
Sedan
Position Position Name Position Position Name Position Position Name

Code Code Code
P5210 Front bumper P6150 Rocker outer panel (LH) P6741 Rear door handle (RH)
P5220 Rear bumper P6160 Quarter panel (RH) P6742 Rear door handle (LH)
P5310 Head lamp cover (RH) P6170 Quarter panel (LH) P6761 Door mirror (RH)
P5320 Head lamp cover (LH) P6310 Roof panel P6762 Door mirror (LH)
P5330 Hood panel P6320 Sliding roof panel
P5380 Front fender (RH) P6410 Upper back panel
P5390 Front fender (LH) P6440 Luggage compartment door panel
P5571 Radiator grill P6710 Front door panel (RH)
P5580 Cowl ventilator louver P6720 Front door panel (LH)
P5810 Front balance panel P6721 Front door handle (RH)
P5830 Body lower back panel P6722 Front door handle (LH)
P5840 Rear balance panel P6730 Rear door panel (RH) P6990 Others
P6140 Rocker outer panel (RH) P6740 Rear door panel (LH) P7000 Complete vehicle
TOYOTA IRAQ
Wagon

Code Code Code
P5210 Front bumper P6310 Roof panel P6762 Door mirror (LH)
P5220 Rear bumper P6320 Sliding roof panel P6750 Back door panel (RH)
P5330 Hood panel P6440 Back door outside panel P6760 Back door panel (LH)
P5380 Front fender (RH) P6710 Front door panel (RH)
P5390 Front fender (LH) P6720 Front door panel (LH)
P5571 Radiator grille P6721 Front door handle (RH)
P5580 Cowl ventilator louver P6722 Front door handle (LH)
P5810 Front balance panel P6730 Rear door panel (RH)
P6140 Rocker outer panel (RH) P6740 Rear door panel (LH)
P6150 Rocker outer panel (LH) P6741 Rear door handle (RH)
P6160 Quarter panel (RH) P6742 Rear door handle (LH) P6990 Others
P6170 Quarter panel (LH) P6761 Door mirror (RH) P7000 Complete vehicle
TOYOTA IRAQ
Coaster
Position Position
Position Name Position Name
Code Code
P5210 Front bumper P6310 Roof panel
P5220 Rear bumper P6320 Sliding roof panel
P5380 Front fender (RH) P6410 Cab back panel
P5390 Front fender (LH) P6411 Quarter lock panel (RH)
P5500 Front side panel (RH) P6412 Quarter lock panel (LH)
P5510 Front side panel (LH) P6710 Front door panel (RH)
P5570 Front panel P6720 Front door panel (LH)
P5571 Radiator grille P6730 Rear door panel (RH)
P5810 Front balance panel P6740 Rear door panel (LH)
P6120 Center body outer pillar (RH) P6750 Back door panel
P6130 Center body outer pillar (LH)
P6160 Quarter panel (RH) P6990 Others
P6170 Quarter panel (LH) P7000 Complete vehicle
TOYOTA IRAQ
Pickup Track, Single Cab/Double Cab

Code Code Code
P5210 Front bumper P5810 Front balance panel P6710 Front door panel (RH)
P5220 Rear bumper P6120 Center body outer pillar (RH) P6720 Front door panel (LH)
P5330 Hood panel P6130 Center body outer pillar (LH) P6730 Rear door panel (RH)
P5380 Front fender (RH) P6140 Rocker outer panel (RH) P6740 Rear door panel (LH)
P5390 Front fender (LH) P6150 Rocker outer panel (LH) P6890 Tail gate
P5500 Front side panel (RH) P6310 Roof panel
P5510 Front side panel (LH) P6411 Quarter lock panel (RH)
P5570 Front panel P6412 Quarter lock panel (LH)
P5571 Radiator grill P6550 Rear side upper panel (RH) P6990 Others
P5580 Cowl ventilator louver P6560 Rear side upper panel (LH) P7000 Complete vehicle
TOYOTA IRAQ
6-7 T3 Codes (Position Code List) : Water/Dust Entry Position Code
Cowl, Firewall, Front Body,
Position Position Name Position Position Name

Code Code
R1211 Cowl top inner panel Front pillar (RH) R1520 Steering post hole cover
R1212 Cowl top inner panel Front pillar (LH) R1530 Clutch master cylinder fitting base
R1221 Cowl inner panel Cowl side panel (RH) R1540 Brake booster fitting base
R1222 Cowl inner panel Cowl side panel (LH) R1550 Main wire grommet on firewall
R1231 Firewall Cowl Side panel (RH) R1560 Car heater and cooler pipe hole
R1232 Firewall Cowl Side panel (LH) R1630 Windshield wiper pivot
R1240 Firewall Cowl top inner panel R1640 Window washer nozzle fitting point
R1250 Air duct for car heater R1650 Outside rear view mirror fitting base
R1310 Front panel Front pillar R1660 Radio antenna fitting base
R1320 Front panel Headlight case
R1330 Front panel Front floor panel
R1410 Cowl side wire grommet R1999 Others --- in the area of firewall and cowl panel
TOYOTA IRAQ
Floor

Code Code
R2110 Firewall Front floor panel R2210 Front floor panel Front fender panel
R2120 Front floor panel Center floor panel R2230 Front floor panel Rear step panel
R2130 Center floor panel Rear floor panel R2250 Floor panel Back panel
R2140 Rocker inner panel Floor panel members R2260 Floor panel / Header panel Center pillar
R2150 Rocker inner panel Rear floor panel Wheel house front end R2310 Floor hole grommets
R2170 Front side members reinforcement Firewall
R2180 Rocker inner panel rear end Room partition board R2999 Others --- in the area of floor panels
TOYOTA IRAQ
Rear Floor, Wheel House
Position Position
Code Code
R3110 Rear floor panel Back panel lower / Rear cross member R3211 Wheel house inner panel Quarter panel (RH)
R3120 Rear floor panel Rear floor side panel R3212 Wheel house inner panel Quarter panel (LH)
R3141 Rear floor panel Wheel house inner panel (RH) R3251 Wheel house inner panel Quarter inner panel (RH)
R3142 Rear floor panel Wheel house inner panel (LH) R3252 Wheel house inner panel Quarter inner panel (LH)
Rear floor side panel Quarter panel/Wheel

R3151
house quarter panel (RH)
Rear floor side panel Quarter panel/Wheel
R3152 R3999 Others --- in the area of rear floor and wheel house
house quarter panel (LH)
TOYOTA IRAQ
Window (Sedan/Wagon)

Code Code
R4110 Around front windshield glass (Adhered type) R4331 Around quarter / Opera window glass (Weatherstrip type) (RH)
R4120 Around front windshield glass (Weatherstirp type) R4332 Around quarter / Opera window glass (Weatherstrip type) (LH)
R4210 Around rear / Back window glass (Adhered type)
R4220 Around rear / Back window glass (Weatherstrip type)
R4311 Around quarter / Opera window glass (Adhered type) (RH)
R4312 Around quarter / Opera window glass (Adhered type) (LH) R4999 Others --- in the area of windows
TOYOTA IRAQ
Window (Pickup Truck, Van, Bus)

Code Code
R4110 Front windshield weatherstrip Body panel R4411 Side window sash Body panel (R)
R4120 Around front windshield glass (Weatherstirp type) R4412 Side window sash Body panel (L)
R4210 Rear windshield weather strip Body panel
R4220 Around rear / Back window glass (Weatherstrip type)
R4331 Quarter window glass weatherstrip Quarter window glass (R)
R4332 Quarter window glass weatherstrip Quarter window glass (L) R4999 Others --- in the area of windows
TOYOTA IRAQ
Doors
Position Position
Code Code
R5111 Front door weatherstrip Body (R) R5410 Front door service hole cover
R5112 Front door weatherstrip Body (L) R5420 Rear door service hole cover
R5131 Rear door weatherstrip Body (R)
R5132 Rear door weatherstrip Body (L)
R5150 Center door center weatherstrip R5999 Others --- in the area of doors and door openings
TOYOTA IRAQ
Luggage Compartment, Back Door Opening
A B C D
Hole in spot welding R6110
Hole / Crack sealer R6210 R6220 R6230 R6240
Position Position
Code Code
Around luggage compartment / Back door
R6110 R6320 Back door hinge fitting base
opening in the portions of spot welding
Right upper portion of luggage compartment / Back
R6210 R6330 Wire / Washer hose hole grommet in back door opening
door opening through pinhole or crack in sealder
Right lower portion of luggage compartment / Back Luggage compartment / Back door weatherstrip
R6220 R6430
door opening through pinhole or crack in sealder Body Panel
Left upper portion of luggage compartment / Back door
R6230
opening through pinhole or crack in sealder
Left lower portion of luggage compartment / Back door
R6240 R6999 Others --- in the area of luggage compartment / Back door
opening through pinhole or crack in sealder
TOYOTA IRAQ
Engine Compartment
Front Spring Support
Position Position
Code Code
Cowl top to cowl side upper brace Cowl top
R6520 Front fender apron Front spring support R6572
outer panel / Cowl top side panel (L)
Front fender apron to cowl side upper member
R6530 R6610 Hood weather strip Hood area
Front spring support
Cowl top side inner panel Front spring
R6540 R6620 Hood weather strip Body area
support / Cowl top outer panel
R6550 Cowl top outer panel Cowl top inner panel
Cowl top to cowl side upper brace Cowl top

R6571 R6999 Others --- in the area of engine compartment
outer panel / Cowl top side panel (R)
TOYOTA IRAQ
Rear Body
A B
R7111(R) R7121(R)
R7112(L) R7122(L)

Code Code
R7111 Body panels around rear combination lamp (R) R7240 Rear window lower molding
R7112 Body panels around rear combination lamp (L) R7260 Name plate / Emblem fitting base
R7121 Quarter panel Rear balance panel (R) R7270 Luggage key cylinder fitting base
R7122 Quarter panel Rear balance panel (L) R7310 Rear window wiper pivot
R7130 Back panel Quarter pillar R7320 Rear window washer nozzle fitting point
R7150 Quarter panel Ventilation duct R7330 Rear outside view mirror fitting base
R7211 Rear combination lamp gasket Lower back panel (R)
R7212 Rear combination lamp gasket Lower back panel (L) R7999 Others --- in the area of rear body
TOYOTA IRAQ
Roof
Position Position
Code Position Name Code Position Name
R8111 Roof drip channel (R) R8610 Sports roof panel Sports roof front weatherstrip
R8112 Roof drip channel (L) R8651 Sports roof front weatherstrip Roof side rail weatherstrip (R)
R8210 Roof panel Back panel / Cowl side upper panel R8652 Sports roof front weatherstrip Roof side rail weatherstrip (L)
R8220 Roof panel Roof panel R8661 Sports roof rear weatherstrip Roof side rail weatherstrip (R)
R8230 Front roof side ventilator R8662 Sports roof rear weatherstrip Roof side rail weatherstrip (L)
R8240 Rear roof side ventilator
R8310 Roof panel Housing frame front
R8320 Roof panel Housing frame rear R8999 Others --- in the area of roof
TOYOTA IRAQ
6-7 T3 Codes (Position Code List) : Interior Noise Position Code
Around the Instrument Panel
Position Position
Code Code
N4550 Steering column housing N5585 Instrument panel side brace
N4610 Parking brake handle or lever N5880 Rear console assy
N5470 Glove compartment door N7440 Visor assy
N5490 Cowl side trim board N8260 Cowl side trim service hole cover
N5520 Insturument panel under cover N8310 Combination meter assy
N5530 Insturument panel upper safety panel N8316 Combination meter glass
N5531 Insturument cluster finish panel N8390 Clock assy
N5540 Instrument panel N8601 Speaker assy
N5541 Radio tuner finish panel N8630 Radio receiver and tape player assy
N5550 Instrument panel garnish N8770 Defroster nozzle assy
N5559 Glove compartment N8790 Inner rear view mirror assy
N5560 Combination meter cover
N5565 Instrument panel side registor
N5570 Instrument panel center registor N9999 Others
TOYOTA IRAQ
Around the Door

Front Door
Rear Door
Position Position
Code Code
N6125 Power window master switch N6876 Front door upper hinge
N6134 Front door power window switch N6878 Rear door upper hinge
N6135 Rear door power window switch N6906 Front door lock assy and striker assy
N6710 Front door frame Door opening trim molding N6908 Rear door lock assy and striker assy
N6720 Rear door frame Door opening trim molding N6916 Front door window regulator sub-assy
N6751 Front door trim board N6918 Rear door window regulator sub-assy
N6753 Rear door trim board N6980 Front door inside handle and bezel
N6766 Front door weatherstrip Body N6985 Rear door inside handle and bezel
N6768 Rear door weatherstrip Body N7001 Front door window regulator handle
N6810 Front door Glass N7003 Rear door window regulator handle
N6820 Rear and side door glass
N6871 Front door lower hinge
N6873 Rear door lower hinge N9999 Others
TOYOTA IRAQ
Around the Back Door, Side Door
Back Door
Rear Door, Side Door

Code Code
N6753 Rear door trim board N6910 Back door lock striker assy
N6770 Back door trim board N6985 Rear door inside handle and bezel
N6820 Rear and side door glass N6990 Back door inside handle
N6830 Side door rail N7035 Rear door lock (Including button, link, control)
N6880 Back door hinge assy N7040 Back door lock assy
N6890 Back door stay assy
N6908 Rear door lock assy and striker assy N9999 Others
TOYOTA IRAQ
Around the Roof, Pillar
Position Position
Code Code
N6128 Front pillar garnish N7590 Quarter ventilation duct and louver assy
N6130 Center pillar garnish N8110 Room lamp assy
N6269 Quarter inside trim board N8270 Map lamp assy
N6310 Sliding or removable roof panel assy
N6430 Package tray trim panel N9999 Others
TOYOTA IRAQ
Seat, Seat Belt
Position Position
Code Code
N5815 Front seat assy N7230 Rear seat turn table assy
N5820 Seat track assy N7240 No.3 seat assy
N5825 Front seat vertical adjuster assy N7250 No.3 seat reclining adjuster assy
N5830 Reclining seat back adjuster assy N7340 Front seat belt assy
N7120 Rear seat back lock and striker assy N7360 Rear seat belt assy
N7130 Rear seat assy
N7210 No.2 seat assy
N7220 No.2 seat reclining adjuster assy N9999 Others
TOYOTA IRAQ

Cooler, Heater Unit
Front
Rear

Code Code
N8710 Cooler unit assy N8755 Heater defroster hose
N8712 Rear heater unit N8760 Heater or boost ventilator control assy
N8717 Rear cooler unit N8857 Cooler air duct (for overhead cooler)
N8730 Heater blower unit assy
N8735 Heater or boost ventilator control cable N9999 Others

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TOYOTA IRAQ

SECTION I : WARRANTY POLICY

CHAPTER 1 Definition of Terms

CHAPTER 4 Non-Warrantable Items

CHAPTER 9 Dealers Obligations

SECTION II : WARRANTY CLAIM PROCEDURES

CHAPTER 1 Warranty Claim Application

CHAPTER 6 Warranty Codes

SECTION I: WARRANTY POLICY Page

CHAPTER 1 Definition of Terms

1-1 Definition of Terms ..................................................................... 1-1

CHAPTER 2 General Provisions

2-1 Warranty .................................................................................... 2-1

CHAPTER 3 Limited Warranty Coverage

3-1 Assembly Parts Replacement .................................................... 3-1

CHAPTER 4 Non-Warrantable Items

4-1 Damage during Marine, Overland Transit .................................. 4-1

CHAPTER 5 Service Campaign and Policy Adjustment Repairs

5-1 Service Campaign Repairs ......................................................... 5-1

CHAPTER 6 Warranty Claim Application

6-1 The Cost of Warranty Repairs .................................................... 6-1

CHAPTER 7 Forms and Materials

7-1 Forms and Materials ................................................................... 7-1

CHAPTER 8 Decision and Settlement

8-1 Decision ...................................................................................... 8-1

CHAPTER 9 Distributors Obligations

9-1 Compliance with Warranty Policy ................................................ 9-1

CHAPTER 10 Additional Regulations

WARRANTY POLICY Page

CHAPTER 1 Definition of Terms 1-1

C. "TIQ" shall serve as the abbreviation for Toyota Iraq.

SECTION I WARRANTY POLICY Page

CHAPTER 1 Definition of Terms 1-2

SECTION I WARRANTY POLICY Page

CHAPTER 2 General Provisions 2-1

(a) Pursuant to the Warranty Policy, a Claimant may clai m reimbursement

SECTION I WARRANTY POLICY Page

CHAPTER 2 General Provisions 2-2

2-2 Warranty Responsibility

(a) The Supplier of a Vehicle/Parts shall be held responsible for Warranty

1. Establishment of Party Responsible

2. Responsible Party and Liability for Repair Costs

SECTION I WARRANTY POLICY Page

CHAPTER 2 General Provisions 2-3

3. Warranty repair cost of Dealers ’s local procurement parts authorized by TIQ

SECTION I WARRANTY POLICY Page

CHAPTER 2 General Provisions 2-4

2-3 Scope of Warranty Repairs

SECTION I WARRANTY POLICY Page

CHAPTER 2 General Provisions 2-5

2-4 Warranty Conditions

SECTION I WARRANTY POLICY Page

CHAPTER 2 General Provisions 2-6

1. Explanation of Warranty Conditions

(1) Warranty Period

(2) Hourly Warranty Labor Rate

CHAPTER 2 General Provisions 2-7

(3) Parts Reimbursement Rate / Parts Warranty Rate

SECTION I WARRANTY POLICY Page

CHAPTER 2 General Provisions 2-8

2-5 Performance of Warranty Repairs

(a) Warranty application shall be performed based upon a customer ’s

(b) When a Dealer is requested by a customer with a warranty booklet to

(c) Warranty Repairs shall be performed at the service shop of a Dealer.