Todos os Mercados – Topic 2 Review Questions

Unit 2.1 – Functions and Evolution of HRM

1. Outline the problems that could result if TM workers have low morale?
2. Explain the advantages and disadvantages of TM promoting local store managers from within versus
bringing them in from Mexico. (Note: Although TM managers from Mexico and local employees are
both TM employees, this question relates to internal vs. external recruiting.)
3. What types of training do you think TM provides?
4. What types of appraisal do you think TM performs?
5. Explain why TM should consider cultural issues in its HR policies and procedures in France.
6. Explain why TM should consider ethical issues in its HR policies and procedures in France.

Unit 2.2 – Organizational Structure

1. Describe TM’s organization structure in terms of: levels of hierarchy, span of control, chain of
command, and flat vs. tall structure
2. Explain how this structure reflects TM’s operational and strategic priorities.
3. Outline the advantages and disadvantages to TM of this structure.

Unit 2.3 – Leadership and Management

1. What type of leadership style does TM have? What evidence do you have that it is this style and not
any of the others?
2. Evaluate whether TM’s leadership structure is appropriate for its business.

Unit 2.4 – Motivation

1. Outline some of the issues that a demotivated workforce could create for TM.
2. Why are TM’s employees not intrinsically motivated? (In other words, what factors that would lead to
intrinsic motivation are not present at TM?)
3. What would the following theorists have to say about TM:
a. Maslow
b. Herzberg
c. Adams
d. Pink
4. What types of financial rewards are the following groups in TM likely to receive?
a. Cashiers
b. Department managers
c. Store managers
d. The senior vice president of the European division
5. If TM wanted to improve motivation among its employees, explain four non-financial motivators it
could implement (be specific).

Unit 2.5 – Corporate Culture

1. What aspects of TM’s organization contribute to its corporate culture?

2. Which of Handy’s corporate culture types best applies to TM?
3. If TM acquired a German supermarket chain, what could lead to culture clashes between the two
organizations?

Unit 2.6 – Employer and Employee Relations

1. A local labor union has organized TM’s employees and has entered into collective bargaining talks
with management. Explain what that means.
a. Outline the approaches that could be taken to resolve the employer-employee conflict.