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Advertising and Sales MGT
Advertising and Sales MGT
Definition of Advertising:
Advertising is a paid form of non-personal presentation and
promotion of ideas, goods, or services by an identified sponsor.
To Inform
Advertisements are used to increase brand awareness and brand
exposure in the target market. Informing potential customers about the
brand and its products is the first step toward attaining business goals.
To Persuade
Persuading customers to perform a particular task is a prominent
objective of advertising. The tasks may involve buying or trying the
products and services offered, forming a brand image, developing a
favourable attitude towards the brand etc.
To Remind
Another objective of advertising is to reinforce the brand message and to
reassure the existing and potential customers about the brand vision.
Advertising helps the brand to maintain top-of-mind awareness and to
avoid competitors stealing the customers. This also helps in the word of
mouth marketing.
Brand building
Increasing sales
Creating demand
Engagement
Expanding customer base
Changing customers’ attitudes, etc.
Characteristics Of Advertising
Paid Form: Advertising requires the advertiser (also called
sponsor) to pay to create an advertising message, buy advertising
media slot, and monitor advertising efforts.
Tool For Promotion: Advertising is an element of the promotion
mix of an organisation.
One Way Communication: Advertising is a one-way
communication where brands communicate to the customers
through different mediums.
Personal Or Non-Personal: Advertising can be non-personal as
in the case of TV, radio, or newspaper advertisements, or highly
personal as in the case of social media and other cookie-based
advertisements.
Advertising – Features
1. Provides information – The main feature of advertising is to
provide information about the product to potential buyers. It
provides details like features, uses, prices, benefits,
manufacturer’s name and instructions for using the product
effectively.
Importance Of Advertising
To The Customers
Convenience: Targeted informative advertisements make the
customer’s decision-making process easier as they get to know
what suits their requirements and budget.
Awareness: Advertising educates the customers about different
products available in the market and their features. This knowledge
helps customers compare different products and choose the best
product for them.
Better Quality: Only brands advertise themselves and their
products. There are no advertisements for unbranded products.
This ensures better customer quality and a good business
model as no brand wants to waste money on false advertising.
To The Business
Awareness: Advertising increases brand and product awareness
among the people belonging to the target market.
Brand Image: Clever advertising helps the business to form the
desired brand image and brand personality in the minds of the
customers.
Product Differentiation: Advertising helps the business
differentiate its product from competitors’ and communicate its
features and advantages to the target audience.
Increases Goodwill: Advertising reiterates brand vision and
increases the brand’s goodwill among its customers.
Value For Money: Advertising delivers the message to a wide
audience and tends to be value for money when compared to other
elements of the promotion mix.
Advantages Of Advertising-:
Others are
Reduces Per-Unit Cost: The wide appeal of advertisements
increases the demand for the product which benefits the
organisation as it capitalises on the economies of scale.
Helps In Brand Building: Advertisements work effectively in
brand building. Brands that advertise are preferred over those
which doesn’t.
Helps In Launching New Product: Launching a new product is easy
when it is backed by an advertisement.
Boosts Up Existing Customers’ Confidence In The Brand:
Advertisements boost existing customers’ confidence in the brand
as they feel pride when they see an advertisement of the product
or the brand they use.
Helps In Reducing Customer Turnover: Strategic advertisements
for new offers and better service help reduce customer turnover.
Attracts New Customers: Attractive advertisements help the
brand in gaining new customers and expanding the business.
Educates The Customers: Advertisements inform the customers
about different products existing in the market and also educate
them on what they should look for in an apt product.
Disadvantages Of Advertising
Increases The Costs: Advertising is an expense to the business
and is added to the cost of the product. This cost is eventually
borne by the end consumer.
Confuses The Buyer: Too many advertisements with similar
claims often confuse the buyer about what to buy and whether they
should buy the product or not.
Is Sometimes Misleading: Some advertisements use smart
strategies to mislead the customers.
Only For Big Businesses: Advertising is costly, and only big
businesses can afford it. This puts small businesses out of
competition with big businesses that get to enjoy a monopoly in the
market.
Encourages The Sale Of Inferior Products: Effective
advertisements even lead to the sale of inferior products which
aren’t good for the consumers.
Advertising Examples
We are surrounded by advertisements. From TV to our mobile phones,
we encounter advertisements everywhere. Following are a few examples
of advertising.
TV Advertisements Example
Coca-Cola’s ‘I’d like to buy the world a Coke’, aired in 1971, is the
world’s most famous TV advertisement.
Effect on Prices:
Some advertised products do cost more than unadvertised products but the vice versa is also true. But if
there is more competition in the market for those products, the prices have to come down, for e.g.,
canned juices from various brands. Thus some professional like chartered accountants and doctors are
not allowed to advertise.
But some products do not advertise much, and they don’t need much of it and even their prices are high
but they are still the leaders in market as they have their brand name. e.g., Porsche cars
Deception in Advertising:
The relation between the buyers and sellers is maintained if the buyers are satisfied with what they saw in
advertise and what they got after buying that product. If seller shows a false or deceptive image and an
exaggerated image of the product in the advertisement, then the relation between the seller and buyers
can’t be healthy. These problems can be overcome if the seller keep their ads clean and displays right
image of the product.
These ads make poor people buy products which they can’t afford, people picking up bad habits like
smoking and drinking, and buy products just because their favorite actor endorsed that product. This
affects in increased the cost of whole society and loss of values of our own selves.
Offensiveness:
Some ads are so offensive that they are not acceptable by the buyers. For example, the ads of denim
jeans showed girls wearing very less clothes and making a sex appeal. These kinds of ads are irrelevant
to the actual product. Btu then there is some ads which are educative also and now accepted by people.
Earlier ads giving information about birth control pills was considered offensive but now the same ads are
considered educative and important.
But at the last, there are some great positive aspects which help