Natasha Zamir

Herndon, Virginia

Summary

 About 7 years of expertise in Business Analysis/Systems Analysis, Quality Assurance and Testing with
hands on experience in Healthcare and Finance Sectors.
 Strong knowledge of the Software Development Life Cycle methodologies (phases and gates) like Agile
and Waterfall models.
 Extensive experience in Business requirements gathering and writing skills with expertise in developing
and documenting Business requirement document (BRD), Functional Requirement Document (FRD),
Software Requirement Specification (SRS) across the deliverables of a project.
 Expertise of UML in visualizing and documenting the artifacts using Use Cases, Use Case Diagrams,
Activity diagrams, Class diagrams, Data Flow Diagrams, Business Flow Diagrams, Sequence Diagrams
using MS Visio.
 Excellent knowledge of HIPAA standards, EDI (Electronic data interchange) Transaction syntax like
ANSI X12, Implementation and Knowledge of HIPAA code sets, ICD-9, ICD-10 coding and HL7, ADA
Compliance.
 Experience in facilitating Joint Application Development (JAD) sessions, Rapid application development
(RAD) sessions, conducting user interviews and acting as a liaison between the customers,
development team and testing team
 Proficient in BA Methodologies for Agile/Scrum, Waterfall and RUP development environments.
 Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users as well as
trained users to use the system configured.
 Analytical, methodical and resourceful approach to problem solving, identifying root causes and
corrective actions to meet short and long-term business, financial and system requirements.
 Excellent verbal/written communication skills and strong analytical abilities and can perform well both
independently and as a team player.

Software

Skill Sets Description

Programming Java, C++, HTML, XML, SQL, Python, MATLAB
Languages
Data Base MS Access, Oracle (SQL Series), DB2
Methodologies Agile, Waterfall, Scrum, RUP, SDLC
Management Tools Salesforce, IR Console, Azure, Appian Task Manager, WIW Scheduler,
CTS Pathfinder, IR Deployment Tool
Operating Systems MS-DOS, Windows95/98/NT/2000/XP,
Software MS Office Suite (Word, Excel, Access, PowerPoint & Outlook), MS Visio,
Rational Rose, Adobe Acrobat, Azure, Axure, Verilog, JIRA, Storyboard,
Blender, AutoCAD
Processes/Technologies Rational Unified Process (RUP), Waterfall, UML & Microsoft Office
SharePoint 2007

Professional Experience
PMTAC || iRCM
Manager Software Development
January’ 19 – August’ 22

Lead analyst in implementation of ‘Chronic Care Management’ System (for iKonnect, New York). Involved
in the process of requirement gathering, development, designing, QA & UAT of the projects.

Responsibilities:

 Leading a team to design, troubleshoot, and optimize software programs.

 Managing a team of high caliber software development engineers for building solutions for
healthcare.
 Managing and executing project plans and deliver commitments within a professional, high paced
engineering environment.
 Driving improvements in software engineering practices.
 Creating procedures and reports.
 Engaging new clients & providing them product demo.
 Securing new opportunities to expand the business.
 Marketing our product using different strategies and methodologies.
 Building long-term relationships with key clients.
 Addressing customer concerns and complaints.
 Creating sales plans to generate revenue.

Projects:

Project 1: Chronic Care Management System

 Met the business and gathered requirements for the “CCM System” - Operational Report project.
 Developed an understanding of iKonnects’s old CCM platform.
 Analyzed the requirement, worked with software development team on developing the software
architecture.
 Reported existing issues on old platform and suggested solutions for them.
 Conducted feasibility analysis for the operational reports and reported the challenges and the
suggested solutions.
 Developed the process flow using Visio.
 Worked on creating mock ups for the interface of the CCM software with the graphics & design team.
 Created use cases whenever required.
 Created Requirement, Mapping and Mock-up documents.
 Helped the developers in choosing time efficient and modern solutions.
 Performed quality reviews with Business and IT team and got approvals.

Project 2: Revenuees - Medical Billing & Insurance Claims Platform

 Gathered requirements for an online medical billing and insurance claim platform.
 Analyzed products in market and proposed a market competitive solution.
 Suggested design and interface changes to make the platform user friendly.
 Created Requirement document with mapping consideration.
 Performed quality reviews with Business and IT team and got approvals.
 Delivered a quality product.
 Used modern marketing techniques like stock animation videos to advertise the new product.

Project 3: SysFort – Digital Marketing Platform

 Gathered requirements for an online digital marketing portal.
 Created design mockups and got them approved by client.
 Analyzed products in market and proposed a market competitive solution.
 Created stock animation content for marketing.
 Performed UAT & QA to ensure a quality product.

Environment: Azure, Axure, Microsoft Excel, Microsoft Visio, Microsoft SharePoint, C#, Oracle.

S&P Global Market Intelligence

Business Associate & UAT Lead
Investor Relations, Product Operations
March’ 16 – Nov’ 18

Responsibilities:

 Providing the highest level of product support to S&P Global Market Intelligence client base.
 Implementing product and design enhancements to make sure S&P Global Market Intelligence
is the premier provider of investor relations services.
 Working directly with clients and the S&P Global Market Intelligence design team to update the
design of websites.
 Training clients to use S&P Global Market Intelligence tools utilizing online conferencing.
 Updating financial based content on client’s investor relations websites.
 Organizing and conducting client visits; HTML training, Google Analytics training, IR site audits &
redesigns, launching new clients.
 Training new team members on basic IR work flow as well as conducting advance trainings on
how to work on CC/Webcast cases, how to manage branch locator updates,
 Handling 8% of the priority earnings of the whole team every quarter.
 Responsible for the final product testing.
 Analyzing bugs and logging them for the developers to fix.
 Proposing new ideas and logging enhancements to improve the product.
 Meeting with the global team to discuss the testing strategy.
 Training application specialists on UAT.
 Creating UAT procedures and webinars for the team.
 Creating fire drill procedures for the team to follow in case of product failure.
 Working with technical teams to get the product issues resolved.

Projects:

Lead in assisting high profile 500+ clients including T-Mobile, WWE, Bank of America etc.
  Maintained their sensitive financial information for quarterly earnings like 10K, 10Q, Annual
Reports etc. using the IR Console
 Provided them with the best client support with client-based feedback above 99%.
 Experience in working with the VPs & Directors of extremely high-profile clients of top
public companies in USA.
 Gathered requirements form clients to build their online investor relations platform.
 Made day to day edits on their platforms to maintain accuracy of information.
 Made sure their platforms are ADA compliant as per updated compliance policy.
 Conducted UAT & QA to make sure the product is intact and up to date.
 Involved in the process of creating new enhancements on their platform with help from the
software development team.
 Worked closely with the Product Support, Software Development and QA Teams.
 Used Scrum methodology to deliver effective product results.

Environment: Azure, Axure, Microsoft Excel, Microsoft Visio, Microsoft SharePoint, IR Console,
Salesforce, Microsoft SQL, Python, WIW Scheduler.

Education

National University of Science &Technology, Islamabad, Pakistan

MS Computer Systems Engineering (Aug 2014 - May 2017)

Interests
University & College of Engineering & Technology, Bahawalpur, Pakistan
BS Computer Systems Engineering (Aug 2009 - Nov 2013)

Interests

Travelling, Books & Music