PRM 21BM61K21

CASE STUDY 5-3

MEASURING COMPETENCIES AT THE DEPARTMENT OF TRANSPORTATION

Solution 1

Answers will vary based on

objectives and standards met.
The greater the number of
boxes
checked in the table, the better
the objectives and standards.
Objectives must have the
following
characteristics: Comments
X Specific and clear
X Challenging
X Agreed upon
Have to assume that the
manager and
PRM 21BM61K21

employee agreed on all

objectives.
X Significant
X Prioritized
X Bound by time
X Achievable
X Fully communicated
Again, have to assume that the
supervisor
communicated objectives to
subordinate and
to all stakeholders involved in
objectives.
X Flexible
Assume that the manager takes
into
PRM 21BM61K21

consideration any valid

reasons that the
subordinate may not have met
the objectives
X Limited in number
Performance standards must
have the
following characteristics:
Comments
X Related to the position
X Concrete, specific, and
measurable
X Practical to measure
X Meaningful
X Realistic and achievable
X Reviewed regularly
PRM 21BM61K21

Answers will vary based on

objectives and standards met.
The greater the number of
boxes
checked in the table, the better
the objectives and standards.
Objectives must have the
following
characteristics: Comments
X Specific and clear
X Challenging
X Agreed upon
Have to assume that the
manager and
employee agreed on all
objectives.
PRM 21BM61K21

X Significant
X Prioritized
X Bound by time
X Achievable
X Fully communicated
Again, have to assume that the
supervisor
communicated objectives to
subordinate and
to all stakeholders involved in
objectives.
X Flexible
Assume that the manager takes
into
consideration any valid
reasons that the
PRM 21BM61K21

subordinate may not have met

the objectives
X Limited in number
Performance standards must
have the
following characteristics:
Comments
X Related to the position
X Concrete, specific, and
measurable
X Practical to measure
X Meaningful
X Realistic and achievable
X Reviewed regularly
Competency are the traits and specific qualities that are needed to be effective.

Capabilities may incorporate dynamic ability, great team soul, certainty , self-motivation ,
emotional knowledge and so forth.

Following are specific behaviours that are likely to occur when someone does not
demonstrate a competency effectively -
PRM 21BM61K21

A) Aggressiveness -

People or workers in an organization show Aggressiveness as they don't finish their task on
time according to the deadline, they enjoy name calling, they engage in verbal and physical
abuse, they appear late in important gatherings and so forth

B) Lack of believability -

If individuals are not skilled, they generally become inconceivable. They cannot be
depended upon. Their associates, managers and so forth don't depend on them. Also, they
don't fill in as expected and, in this way, fail to fulfil the time constraints and expectations.

C) Passivity -

Employees when don't have competency, become passive. They don't show enthusiasm
towards their work and are motivated by wages and concentrate more on equilibrium
between fun and serious stuff.

D) Disorganization and chaos -

People who are not skilled demonstrate chaos in their work and life and their work and
career is disorganized.

E) Resistance to change -

People who are not skilled generally oppose all changes. They like to have the same
workplace around them. They don't innovate and don't think out about the container to
bring change.