Rahul Makwana Contact Number: 07403004684 Email Id: Rahul_Makwana@hotmail.

com
Objective
Seeking a position that could enhance my organizational and communicational skills in a reputed organization, which would provide me with an opportunity for my career development and advancement.

Education Qualification
2011 2006-2008 2005 : Currently pursuing MBA (Masters of Business Administration) from Birmingham City University. : BBA (Bachelors of Business Administration in Finance) from Heriot Watt University (U.K). Majors in Finance and Minors in Management : A.I.S.S.C.E, Degree Course Commerce Our Own English High School, Dubai

Professional & Personal Skills

Advanced Excel Course Computer skills including usage of MS Office, PowerPoint, proficiency in Internet usage Accounting package up to finalization (Tally, Peachtree, QuickBooks) Good communication skills, Very enthusiastic & Honest towards work as well as promising

Personal Information
Date of Birth Marital Status Sex Languages Arabic(Basic) Driving License : 27th December, 1986 : Single : Male : English, Hindi, Sindhi, Gujrati and : Valid UAE driving License

Work Experience
August 2008 till September 2010 Organization: HSBC Bank Middle East - UAE Department: Direct Sales Team Designation: Customer & Quality Assurance Officer Role: Monitoring Business leads conversion to successful sales closure and ensuring enough sales activities are facilitated by the sales officer so that the Annual sales target could be met. Preparing MIS report as well as Weekly & Monthly presentation for the top management in terms of target Vs actual performance product wise. Responsible for motivating, team building by recognizing and rewarding the top performers in monthly meetings and also creating a level of competition among Team members. Calculating Incentive & ensuring they are kept motivated. Ensuring customer complains / discrepancies are resolved on priority in order to be able to adhere to the promised SLA to the customer, hence maintaining & facilitating high level of customer service. Managing and supervising the marketing activities planned for the CSU as per the event calendar. Providing total support in terms of IT, admin, customer complaints so as to facilitate smooth functioning of the profit center (CSU). June 2006 October 2006 Organization: Standard Charter Bank Middle East - UAE Department: Cash Management Operation Department Designation: Remittance Officer Role: Quality check of OTT (Outward Telex Transfer) and processing these applications. Solving discrepancies and Updating Records Document Handler

Awards & Recognition

- Shukran awarded for being customer driven. - Awarded the Best Employee by the Head of the Department.