Curriculum vitae

DEEPAK ANANT NITNAVARE

Contact: 8421426087

resi:9762277604

E-Mail id:nitnavare.deepak@gmail.com

O BJECTIVE :

To make a successful career in BPO Industries by thoroughly understanding and updating oneself about the
dynamic and challenging business environment and achieve Organizational and personal objectives through
application of Experience, Knowledge, skills by determined and dedicated efforts.

Address: L-39/648 & 647, Vrindavan Sadan,

Next to ISHANYA Mall, Maharashtra Housing Board,
Yerwada, Pune-411006.

Qualification

Academic Qualifications:

Course University/Board Percentage/Grade

B.S.C Pune University Second class
H.S.C. Maharashtra Board Second Class
S.S.C. Maharashtra Board First Class with Distinction

Professional Experience

Total Experience: Worked as Senior associate ops in WNS Global Pvt.Ltd Magarpatta city,Hadapsar
From the period 30th March 2015 to 2nd Feb 2017

 Total 24 Months of experience in WNS Global Service Pvt Ltd,Magarpatta city,Hadpsar as an

Senior Associate Ops.
 Worked as an Senior Analyst in Lytx Event review Process.
 Effective team player with good communication skills & inter personal skills.

Roles & Responsibilities:

In US,Because of Rash Driving & traffic violation lots of accidents happens which results into
several injuries or sometimes deaths also.So,Drivecam produced Lytx process to control the
situations.Today we,found 60% accidents minimized with the help of this in US.The headquartes of
drivecam is situated in Sandiego(California).

Event Review:

 Review The entire 12 sec .video carefully,frame by frame.Expand or Switch view if needed.
 Find the Outcome of the event i.e.,Possible collsion,Near collision avoidable,Near collision
unavoidable & collision directly.Supervisor Approval is mandatory.

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  Search for the trigger,results of road condition.Then,search for the kind of risk with its period &
drivers conduct.
 Check out any other distractions or any poor awareness.Also,note the fundamendals & traffic
violations if any.
 Mark the custom fields and other concern with any other behavior noticed.
 Move to next event by complete and next option.

Core Part CCRP’s:

 Dealing with the end clients through CCRP’s.

 Review The entire 12 sec .video carefully,frame by frame.Expand or Switch view if needed.Read &
understand the clients Statements.
 After reviewing the event,answer the clients statements based on behavior definition with the help of
comments.
 For cloving case and critical case reply should be given in mail format to client separately.

Awards & career activities in WNS

 Operational Excellence for 3 quarters.

 Client first and Respect for a quarter.
 Rewarded by League of champions(LOC) for 6 quarters.
 Played an important role in floor support for OJT batches & conducted sessions for all difficult topics
from Operations Management.
 Supported quality department for self-growth,development & enhancement skills.
 Supported management in making all rebuttals & overtime datasheet in excel after the shift.

Key Skills

1. MS Excel, MS Word.
2. Certification in MTSE (Maharashtra Talent search Examination).

Strengths

 Understanding the priorities and needs of the business and adapting to the changing
requirements.

 Good communication skills and customer focused.

 Ability to co-ordinate, interact and work well with a team.

 Ability to improvise and adapt to new technologies.

Extra-Curricular Activities

 Participated in dance in school & Junior college.

 Was a volunteer in all events for Fergusson College.

 Associated with NGO: Makers of Perfect India.

Personal Information

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Name : Nitnavare Deepak Anant

Gender : Male

Date of Birth : 28thAug 1988

Nationality : Indian

Religion : Hindu

Contact : Cell no.: +9184214 26087

Home: +9197622 77604 OR (020)26698886

Email ID : nitnavare.deepak@gmail.com

Languages Known : English, Hindi, Marathi

Personal Interests : Singing & Listen to Music, Sports, Watching a movie.

Qualities : Effective inter-personal & Communication skill

Declaration & Signature

I solemnly affirm that forgoing statements are true and best of my knowledge and belief.

Place : Pune

Date :
(Signature)

Deepak Nitnavare