NATIONAL ECONOMICS UNIVERSITY

NEU BUSINESS SCHOOL

Individual Paper
Subject : Operation Management
Lecturer : Soren Kirchner
Name : Tô Nguyên Định
ID : 11200806 – EBBA 12.3

Ha Noi, 2022
 What I have learned about the course –
Operation Management?
I have learned several things throughout this course – things that will help

me in the future, as I make my way through university, and that will help me grow

as a person, as well. On the first day of class, I still remember the youtube video

professor Soren showed me, not in detailed but I still got the main idea, it was

about a building called “7 World Trade Center” or “WTC7”. Due to the 9/11 event,

the debris from its ignited fires to the WTC7, but just a little spread and grow of

fire can collapse a 226m height building is unintelligible and obscure. Through that

video, my mind and vision just got into a whole new level, I learned that how the

world is controlled by the 1% people. They are holding power, they can cover up

big things such as the building just by saying caused by the fire. I can see it clearly

by my eye, they must have something secrets about the building 7WTC to hide

from normal civilians. The world is not simple, dreamy anymore when I saw my

teacher’s video.

Second, I have learned a lot about skills, models and methods and apply to a

company:

1. How to make the effect diagram

I do not know how to do it, but my guys Soren taught me and now I can

teach you too. I think that the effect diagram is very useful for students who want
to learn new things, or students who want to understand things better. It helps

students understand what they are doing or why they are doing something. In my

opinion, the best way to make an effect diagram is by using a webside called

“draw.io”, because it has many different tools that help you create diagrams

quickly and easily. The effect diagram is a graphic representation of the cause and

effect relationship between two variables. It helps us to understand the relationship

among variables which are related with each other. In our classroom, we use this

model to show student how they can use their thinking to solve problems. We

change this model into a visual for students so that they can see how their thinking

works in a problem solving situation.

2. Decision-making metrics

Decision making metrics is one of the most important skills I have acquired.

It's not only about making decisions but also to analyze them and find out the best

one. I have been able to make the right decision on very difficult situations. When I

was in high school, I had many problems with my friends, family and peers. At

that time, I was not able to tell what should I do because it would be very hard for

me to make any decision. But after years of study in college and when i came back

home, I was able to solve my problems by myself. My first step towards solving

my problems was analyzing them and finding out what were their causes. After

this step, I decided to react on those causes instead of avoiding them by pretending
not to see them or acting as if they didn't exist in my life. Another thing is that

before making any decision or choosing between two options, I always ask myself:

"Why didn't we choose this option before?". This question helps me realize what

are my reasons for choosing one option over another and prevents me from making

mistakes later on in life.

3. Standard Operating Procedure Flow Chart

When you’re considering how to improve your processes, it’s natural to

consider the benefits of Standard Operating Procedure Flow Charts. Students like

us use them to study, improve and communicate processes in various fields. They

are excellent tools for breaking down information and making it easy to understand

and follow.

(SOPs) are written procedures that help organizations keep track of their

daily activities. SOPs are usually used by companies when they have more than

one person working together on a particular project or task. The SOPs help each

person understand what they need to do so they can get the job done well and

efficiently.

The first step in creating an SOP is deciding what information should be

included in it. This includes defining terms, identifying responsibilities, and setting

up guidelines for completing certain tasks as part of the process. The second step is

writing out all necessary steps that make up one process step by step with no
mistakes or confusion about what should be done next. Finally, you must make

sure that your SOP follows any company policies that may apply when completing

certain tasks within the process itself (for example: if you’re using a computer

system).

4. Recommended Improvements

When I have a chance to visit a company of furniture, talk to their boss, and

ask them for data in order to have solutions for them by using recommended

improvements. I also learn how to use the data that they give me in order to

determine the problems that they have so that I can create solutions for them. I

learn how to use this skill because it is important for me as a future entrepreneur

who wants to start his own company or work for one.

By being able to do this, I am able to understand what other people are

trying hard at doing and why they are doing it so that I can create my own business

or just maintain an existing one that is already operating.

5. Identify Safety Hazards

From the trip to the factory, I have noticed that there were workers not

wearing safety helmets or clothes while working. It’s dangerous or they can be a

nuisance, but they all have to be dealt with. For the company I have visited, I

recommended them they should wear protective equipment such as gloves, goggles
and a mask when needed. This will help protect you from getting hurt by debris or

chemicals that may be thrown off of the equipment while it’s working properly.

Safety hazards are an important aspect of any job. However, many people do

not take the time to identify safety hazards, and this can lead to injuries. To be

aware of safety hazards, you must have training in how to safely work at a job site.

You can also become involved with organizations that provide training and

education, such as trade associations or unions.

6. Making an organization chart and organization great

No matter where you work, knowing who does what and where they fit in

can help everybody do their jobs better. An organization chart gives everyone a

quick glance into how the business is structured, whether it’s an established office,

a startup, a manufacturing plant or something else. It’s useful for managers

because it allows them to see where their employees are located, what resources

they have access to, what their responsibilities are and whether there are any

conflicts of interest between them.

An effective chart can also help workers understand how their work fits into

the bigger picture. For example, if you’re an engineer working on a new product

line in your company’s development department, you may not realize that other

departments are involved until you look at your organization chart. Thanks the trip

for gaining the experience!

 7. Making an executive dashboard to show your KPI‘s

It’s like making a donut with different flavors and colours for the group

assignment. When we comeback home from the trip, the first step is to collect all

the data that you need. You can collect this data by using spreadsheets or

databases. You can also use other tools like Google Analytics.

After collecting the data, you need to organize it and put it into charts and

graphs. This will help you see the trends in your company’s KPIs over time. If

there are any changes in your business, then this will show them clearly on the

dashboard. To make it look professional, you should use graphics such as charts

and graphs instead of words to explain what your KPIs mean for your business.

Finally, after obtaining 7 models to a company above, my team can come up

with the financial rationale, and show them how to save money. Not after that, I

suddenly can learn a skillful skills like editing video. My job from the team is to

record the whole trip and edit it, put the music, put the presenter’s voice into it and

add the subtitles.

To be honest, the Operation Manager is my favorite subject of all timeeeee!

I have a chance to learn things, skills, work principles, how the world works,.. In

the future, if I succeed and become wealthy, I will always remember all the hard

works my professor Soren put on the class and I will repay you. “A good teacher is
like a candle – it consumes itself to light the way for others.”. I love my Professor

Soren so much for the dedications and loveful lessons!!