A Summer training report submitted in partial fulfillment of the

requirement for the degree of 
BACHELOR OF BUSINESS ADMINISTRATION
PROJECT REPORTON
A Study on Customer Satisfaction with respect to services provided by Tata Motors
Submitted By !i"sha #yer Enrollment No$ %&'(%)%'*''
INTERNAL GUIDE EXTERNAL GUIDE 
 Name +s Sa"shi ,oel Name +r Shi-endra .umar  !
esignation Assistant Professor !esignation Sales +anager
Trinity Institute of Professional Studies Affiliated To uru o!ind Sin"#
Indra$rast#a Uni%ersity 
1
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TO WHOM SO EVER IT MAY CONCERN

This is to /ertify that the pro0e/t 1or"
“A Study on Customer Satisfaction with respect toservices provided by tata motors”
 made by !i"sha #yer2 enrollment no$3%&(%)%'*'% is anauthenti/ 1or"
/arried out by him under guidan/e and super-ision of
Sakshi Goel.
The pro0e/t report submitted has been found satisfa/tory for the
partial fulfillment of thedegree of Ba/helor of Business Administration$
nternal Supervisor
+s Sa"shiSignature
2
 

Certificate
T! "#!M T MA$ C!%C&'%
 This is to certify that Diksha Iyer daughter of Late G.S. Chander pursuingBBA
from Trinity Institute f !rofessiona" Studies has successfu""ycomp"eted his
internship in #I$ $otors !%t. Ltd from11 &une' 2(1) to 2* &une' 2(1).
!uring his training tenure in the /ompany 2 1e found her hard 1or"ing2
sin/ere and diligent person and his beha-iour 4 /ondu/t 1as -ery good during
the training$5e 1ish him all the best for his future endea-ours$S6#7EN!
RA .8+AR SA9ES +ANA,ER 6#+ +OTORS P7T 9T!
)
 

(&C)A'AT!%
# hereby de/lare that the follo1ing do/umented pro0e/t report titled :
A Study on CustomerSatisfaction with respect to services provided by Tata Motors
; is an original and authenti/1or" done by me for the partial fulfillment of 
 *achelors of *usiness Administration
degree programme at :
Trinity nstitute !f +rofessional Studies, dwarka”
# hereby /ertify that all the Endea-our put in the fulfillment of the tas"
are genuine andoriginal to the best of my "no1ledge 4 # ha-e not submitted
it earlier else1here$
(iksha yer**A -G, /
th
 Semester, 0
rd
 year, 1st shift23142521611
*
 

AC+,-LDG$,T
#t is in parti/ular that # am a/"no1ledging my sin/ere feeling to1ards my
mentors 1hogra/iously ga-e me their time and e<pertise$They ha-e pro-ided
me 1ith the -aluable guidan/e2 sustained efforts and friendly approa/h$#t
1ould ha-e been diffi/ult to a/hie-e the results in su/h a short span of time
1ithout
their help$# deem it my duty to re/ord my gratitude to1ards the E<ter
nal pro0e/t super-isor