Sauce & Spoon Project Plan

Task

1.Milestone: Project Intiation

1.1 Prepare project charter
1.2 Schedule kick-off meeting
1.3 Get Project charter approved by Project sponsor
2. Milestone : Project Planning
2.1 Research tablet ordering system
2.2 Generate quotes and review costs
2.3 Choose Vendor for tablet
2.4 Create contracts and statements of work for vendors
2.5 Vendor timeline and deliverables schedule
2.6 Test run with family and friends
2.7 Gilly, to convience staff on NO tips.
2.8 Decide on the no. of tablets to be ordered
2.9 Place order with terrific tablets
2.10 Create mock-up content
2.11 Decide coupons and their value
2.12 Decide on menu option
2.13 Send the content to the design team for desigining
2.14 Check with Flatplate to check on POS version
3 MileStone : Hiring/ Recruitment
3.1 Kitchen staff
3.2 Electrician
3.3 Trainer
4. Milestone : Training
4.1 Train the key staff
4.2 Train the waitstaff
4.3 Train the admin back-end staff to update menu
roject Plan

Notes Start Date Due Date Duration

*Pilot at 2 Bar locations 20/01/2022 30/01/2022 10 days

* Simultaneous task going on 1/2/22 18/03/2022 45 days

10/3/22 30/03/2022 20 days

15/03/2022 30/03/2022 15 days

 PHASE ONE
Task Owner Status WEEK 1 WEEK 2 WEEK 3
M T W R F M T W R F M T W R
Peta

Peta;

Carter

Gilly and Alex

 PHASE TWO PHASE THREE
WEEK 3 WEEK 4 WEEK 5 WEEK 6 WEEK 7 WEEK 8 WEEK 9
F M T W R F M T W R F M T W R F M T W R F M T W R F M T W
E PHASE FOUR
WEEK 9 WEEK 10 WEEK 11 WEEK 12
R F M T W R F M T W R F M T W R F
Task Brainstorm
Task

1.Milestone: Project Intiation

1.1 Prepare project charter
1.2 Schedule kick-off meeting
1.3 Get Project charter approved by Project sponsor
2. Milestone : Project Planning
2.1 Research tablet ordering system
2.2 Generate quotes and review costs
2.3 Choose Vendor for tablet
2.4 Create contracts and statements of work for vendors
2.5 Vendor timeline and deliverables schedule
Test run with family and friends
Gilly, to convience staff on NO tips.
Decide on the no. of tablets to be ordered
Place order with terrific tablets
Create mock-up content
Decide coupons and their value
Decide on menu option
Send the content to the design team for desigining
Check with Flatplate to check on POS version
3 MileStone : Hiring/ Recruitment
3.1 Kitchen staff
3.2 Electrician
3.3 Trainer
4. Milestone : Training
4.1 Train the key staff
4.2 Train the waitstaff
4.3 Train the admin back-end staff to update menu
Prepare customized branding and design
Test Tablet
Train staff on tablet ordering
Create troubleshoot/support plan
create loyalty programs
Train few key staff members
The trained inhouse staff will impart training to rest staff
 Estimated
Notes Duration Optimistic Most Likely
(Days)

10 days

45 days

30 days

15 10 14
 Confidence
Pessimistic Rating Known Dates
(H/M/L)

H 20/01/2022

L 01/02/2022

21 H 15/03/2022
Additional Resources
Title Link Date Added

Digital menu ordering system https://www.talech.com/blog/2020/11/06/resources-7-digital-menu-ordering

03/02/2022
Restaurant Tablet ordering https://www.merchantmaverick.com/top-tablet-pos-systems-restaurants/
03/02/2022
Notes
Quality and Evaluation
Reduce table turn time by 30 mins.Is the
Quality Standards Quality Standards
Per ticket order
One-minute within
check out 30 mins than 5%
time.less
Category Appetizers Criteria/Description
served in 8 minutes and
of customers who use the tablets to
Increase Customer Satisfactioentrees
report in 12-15
technical minutes.
issues each week.
Wait time in the lobby reduced to less
Faster and more efficient serv Aim
than for
10 98% order
mins.Is theaccuracy
wartime less than 10
Increase Customer Satisfactiominutes Customer survey
n
Evaluation Questions Evaluation Indicators Criteria Met?
Are customers receiving the correct orders?
Guests with shorter wait times report 0
Are customers having a better dining wanting to return 20% more often 0
experience with the tablets? than those with longer wait times 0
How quickly are customers learning Waitstaff
Guests canuse
who logthe
intotablets
their tablet
are 50% 0
how to navigate the tablets? accounts
more ontothe
likely first try the
recommend 0
restaurant to a friend 0
98% of customers who use tablets receiv 0
Do all the tablets work as expected? Tablet error logs report a maximum of 0
one error per shift 0
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Survey Questions
Quality Standards
Criteria/Description Evaluation Questions
Increase Customer Satisfaction Are customers receiving the correct o
Are customers having a better
dining experience with the tablets?
How quickly are customers learning
how to navigate the tablets?

Do all the tablets work as expected?

Guests with shorter wait times
report wanting to return 20% more
often than those with
Evaluation longer wait
Indicators Survey Question
times Whether the guests have visited Sauce & Spoon in th
Waitstaff
Guests canuse
who logthe
intotablets are 50% Whether guests used tablets during their visit, and wh
their tablet
accounts
more ontothe
likely first try the
recommend Guest experience with the tablets, including functionali
restaurant to a friend The length of guest wait time, the time they spent at
98% of customers who use tablets recThe accuracy of their food orders
Tablet error logs report a maximum Any other interactions with the tablets you think might
of one error per shift How Often you visit Sauce and Spoon
Will recommend this digitized restaurant to your friends
Rate the design of the tablet
Rate Tablet usage in placing your order
Do you have
Do you preferawaitstaff or tablet toissue?
tablet accessibility place your order?
(eyesight/low
vision)
Any technical error you faced with tablet ordering
Sauce and Spoon tablet experience is the Best?
 Question Answer Options (depends on question type)
Question Type Option #1 Option #2 Option #3
Yes/No yes no
Open-ended Open ended
Scaled 1- Poor 2- average 3- Good
Multiple choice 30 minutes 20 minutes
More than 80% 15 minutes
More than 50%
Multiple choice 100% accurate accurate accurate
Open-ended Open ended
Scaled Once in a month Once in a week Rarely
Yes/No Yes No
Scaled 1- Poor 2- average 3- Good
Scaled 1- Poor 2- average 3- Good
Multiple choice Waitstaff Tablet
Yes/No Yes No
Yes/No Yes No
True/False 1 0
epends on question type)
Option #4 Option #5

4- Very good 5- Excellenttable

Immediate
10 minutes
Less than 30% order allotment
Total order is
accurate inaccurate

Quite Often First visit

4- Very good 5- Excellent

4- Very good 5- Excellent