EXAMINATION NO.

____________________

2018 EXAMINATIONS

ACCOUNTING TECHNICIAN PROGRAMME

PAPER TC 11: MANAGEMENT

TUESDAY 5 JUNE 2018 TIME ALLOWED: 3 HOURS

2.00 PM - 5.00 PM

INSTRUCTIONS

1. You are allowed 15 minutes reading time before the examination begins during which you
should read the question paper and, if you wish, make annotations on the question paper.
However, you are not allowed, under any circumstances, to open the answer book and start
writing or use your calculator during this reading time.

2. Number of questions on paper - 7.

3. FIVE questions ONLY to be answered.

4. Each question carries 20 marks.

5. Begin each answer on a fresh page.

6. DO NOT OPEN THIS PAPER UNTIL YOU ARE INSTRUCTED BY THE

INVIGILATOR.

This question paper contains 6 pages

This question paper must not be removed from the examination hall.
1. Management Practitioners agree that the Human Relations School of Thought, as a model
for managing organisations, is better than the Classical School of Thought.

Required:

(a) Explain any one reason to support this statement. 2 Marks

(b) (i) What is a social system? 1 Mark

(ii) Give any one example of an open sub-system in an organization. 1 Mark

(iii) Give three reasons why a social system should contain sub-systems.
3 Marks
(iv) State one way in which differentiation can lead to specialization of
functions in social systems. 1 Mark

(c) (i) Give any two examples of internal triggers of change. 2 Marks

(ii) Explain any one opportunity that changes in Political, Economic, Social
and Technological (PEST) factors can produce. 2 Marks

(iii) Give two reasons why businesses should respond to changes in PEST factors.
4 Marks

(d) Explain two differences between promotion and advertising. 4 Marks

(TOTAL : 20 MARKS)

Continued/……

Page 2 of 6
2. (a) According to the Trait Theory of Leadership, “leaders are born and not made”.

Required:

(i) Explain any three arguments against this statement. 6 Marks

(ii) Give any one point in support of this statement. 1 Mark

(iii) How can this theory assist managers recruit employees for leadership
positions? Explain any two ways. 4 Marks

(b) (i) Give any two leadership traits that are essential for decision-making.
2 Marks
(ii) How can one create leadership traits if they were not acquired at birth?
Give any one way. 1 Mark

(iii) State any two differences between leadership and management. 2 Marks

(c) (i) What is motivation?

(ii) State one way in which managers can use each of the following theories to
improve employee motivation:

(1) Equity Theory

(2) Herzberg’s Motivation – Hygiene Theory 3 Marks

(d) Describe one way in which a manufacturer of soft drinks can segment their market.
1 Mark
(TOTAL : 20 MARKS)

Continued/……

Page 3 of 6
3. (a) (i) What is corporate social responsibility? 1 Mark

(ii) State one reason why organisations should be encouraged to be socially

responsible. 2 Marks

(iii) SS Clothing Company Ltd has organized an orientation workshop for its
newly appointed Board of Directors to enable them understand their roles.
You have been invited to facilitate the workshop.

Required:

Mention any three roles of a Board of Directors which you would include
in your presentation. 3 Marks

(b) Explain any two reasons why it is necessary to deliberately stimulate conflict in
an upcoming group according to Stage 2 of the group development process.
4 Marks

(c) (i) What is a career? 1 Mark

(ii) B and C Secondary School has organized a career talk for Form Four
students. You have been invited by the Head Teacher of the school to
make a presentation to the students.

Required:

Explain any two points that you would include in your presentation for the
students to consider when choosing a career. 4 Marks

(iii) Mention any three ways in which managers can develop career paths for
employees. 3 Marks

(d) Give any two ways in which clear group goals contribute to group effectiveness.
2 Marks
(TOTAL : 20 MARKS)

Continued/……

Page 4 of 6
4. (a) (i) What is an organization structure? 2 Marks

(ii) Explain three ways in which an organization can be divided into departments.
6 Marks

(iii) Explain two ways in which line and functional authority are similar and
two ways in which they are different. 4 Marks

(b) (i) Mention any one part of an effective communication system. 1 Mark

(ii) Explain any one way in which a receiver can interpret a message.2 Marks

(iii) Mention any three things that a sender needs to consider when encoding a
message to be transmitted to a receiver. 3 Marks

(c) Explain any one way in which conflict can be stimulated during a group
development process. 2 Marks
(TOTAL : 20 MARKS)

5. (a) (i) What is ICT? 1 Mark

(ii) Explain three ways in which computers have facilitated globalization of

markets. 6 Marks

(iii) State five ways in which the Internet has improved the quality of service
delivery in organisations. 5 Marks

(b) Explain four ways in which ICT can improve the quality of secretarial services in
an organisation. 8 Marks
(TOTAL : 20 MARKS)

Continued/……

Page 5 of 6
6. (a) What is work cell production? 1 Mark

(b) Explain any two differences between production planning and production control.
4 Marks

(c) Describe any two characteristics of an appropriate production method for each of
the following:

(i) Car windscreen glass

(ii) Tailor-made clothing. 8 Marks

(d) (i) What is recruitment? 1 Mark

(ii) Explain any two ways in which recruitment depends on job analysis for its
success. 4 Marks

(iii) Give any two strengths of e-recruitment. 2 Marks

(TOTAL : 20 MARKS)

7. (a) (i) What is corporate culture? 1 Mark

(ii) Explain any one way in which corporate culture can be developed. 2 Marks

(iii) Culture represents the ‘social glue’ of an organization (Furham and

Gunter (1993).

Required:
Explain any one point to support this statement. 2 Marks

(b) In his quest to improve management practice, Henri Fayol developed 14

principles of management and 6 industry activities in his Administrative Theory.

Required:
(i) Describe any three activities that Henri Fayol prescribed to be carried out in
an industry. 6 Marks

(ii) Explain how any two pairs of the principles of management contradict
each other. 4 Marks

(c) (i) What is delegation? 1 Mark

(ii) Give two reasons why some managers are reluctant to delegate. 4 Marks
(TOTAL : 20 MARKS)
END
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