A

Accounts departments, 26
Accounting Department Responsibilities in Detail, 27
Accounts Payable (money out), 27
Accounts Receivable and Revenue Tracking (money in), 27
ACTING ON CUSTOMER FEEDBACK, 63
ADVERTISEMENT, 82
Advertisement analysis, 82
Administration Department, 28
Andan, 33
Attracting and satisfying customers by producing top quality products, 21
APPENDIX OF THE REPORT, 104
APPENDIX A, 105
APPENDIX B, 115
Associated companies, 107
Awards, 107

B
Betterment for life, 20
Be the most successful ever, 22
Becoming the Leadership, 22
Building the future of mobility, 22
Behavioral segmentation, 32
BMW, 58

C
Concept Identification, 60
Competitive Rivalry (Very Strong), 52
Company introduction, 105
Company Logos, 105
Conclusion, 88
Consumer Analysis, 108
Consumer relationship, 109
Consumer Perception, 109
Consumer Satisfaction, 110
Customer Satisfaction, 23
Customer Relations department, 29
CUSTOMERS, 60
CUSTOMER SATISFACTION, 60
Customer Service Perspective, 62
Customer Relations Activities, 63

D
Dedication to excellence, 23
Daunting priorities, 23
Demographic segmentation, 32
Different Ways Toyota uses its logo, 107
Distribution Strategy, 34

E
Empowering lives worldwide, 23
Employees of sales department, 35
EMPLOYEE BENEFITS, 108
Enhancing affordability, 22
Everlasting innovation, 23
External Environment of Toyota, 50
Extensive production and distribution network, 52
Export volume, 64
Exports in Asia, 67
Export Volumes by Country (2009-2011), 73
F
Features of Toyota’s Organizational Structure, 24
Financial Controls, 27
Focus on to build the network of customers, 30
Functions of marketing department, 31
Function of sales department, 36

G
Go beyond expectations, 21
Global Hierarchy, 25
Geographic Divisions, 25
Geographic segmentation, 32
General Motors, 56
GLOSSARY, 96

H
History, 11
Hierarchy, 24
Honda, 58

I
Introduction, 4
Introduction to all departments, 26
Industry Overview and Analysis, 50
Industry Life Cycle, 50
Industry Demand Determinants, 50
Indonesia, 68
India, 71

J
Just-in-Time, 33
Jikoda, 33

K
Keep in Touch with Customers Regularly, 30
Kaizen, 33
Kanban, 33

L
Lean Manufacturing, 32
LISTENING TO THE VOICE OF THE CUSTOMER, 62
Latest Export (2021), 79

M
Maintaining the most satisfying ownership, 22
Maintaining people safety through their products, 23
Make a follow-up after sales, 30
Marketing department, 31
Market analysis, 50
Maruti Suzuki, 57
Mercedes Benz, 59
Malaysia, 69

O
Organizational hierarchy chart, 24
Opportunities, 53
Other countries, 72

P
Participating to motivate the talent and passion of people, 23
Product-based Divisions, 25
Payroll, 27
Process of developing relations with customer, 30
Psychographics segmentation, 32
Product planning, development & development, 32
Pull System, 34
Positioning, 34
Pricing Strategy, 34
Promotional strategy, 34
Products, 38
Porter’s Five Forces of the Automotive Industry, 51
Product Quality Perspective, 61
Product Price Perspective, 61
Product Creative and innovative Perspective, 62
Philippines, 69
Pakistan, 71

R
Reporting and Financial Statements, 27
Renault, 59
RECOMMENDATION, 92

S
Short history of Toyota Indus in Pakistan, 18
Service Department, 28
Spare Parts Department, 29
Segmentation strategy, 31
Sales department, 35
Structure of sales department, 35
Sales operation, 35
Sales methodologies, 36
Sales returns procedures, 37
Strengths, 52
Store Atmosphere, 62
Service Advisor, 62
South Asian Countries, 71
Scenario, 82

T
Toyota’s mission, 20
Toyota vision, 22
To value the planet, 23
They believe in having a better way always, 23
Toyota’s Organizational Structure: An Analysis, 24
Techniques of retaining customer, 30
Toyota Corolla Altis, 38
Toyota 4Runner, 39
Toyota GR Yaris, 39
Toyota Century, 40
Toyota Crown, 41
Toyota Prius, 42
Toyota land cruiser Prado, 43
Toyota Hilux, 44
Toyota Camry, 45
Toyota supra, 47
Toyota Aqua, 47
Toyota Belta, 48
Toyota overview and market analysis, 50
Threats, 54
Toyota competitors, 55
Tesla, 58
Tata, 59
Technical service, 62
TOYOTA CUSTOMER FIRST POLICY, 62
Thailand, 67
Taiwan, 70
Toyota exports by region, 74
Toyota worldwide car sales (2021), 78
Toyota advertisement, 82

V
Vision and Mission, 20
Valued Customer’s expectations, 23
VW, 55

W
Weaknesses, 53