Professional Documents
Culture Documents
CSQP Section 3 Slides
CSQP Section 3 Slides
Performance Monitoring
and Improvement
6. Relationship Management
2. Risk Management
and Part
Qualification
B
Supplier Selection Planning
(30 Questions) C
Part, Process and Service
Qualification
3A.
Product/Service
Requirements 01
Internal Design Reviews
Definition 02
Identifying Requirements
Identify and apply common elements
of the design review process, including
roles and responsibilities of the
participants. (Apply)
Design Review
❖ Cost and the level of quality gets established at the
design stage.
❖ Review design internally prior to providing it to
supplier
❖ Does this meet the customer requirement?
❖ Review for cost, quality, reliability, manufacturing
❖ Design for X
❖ Design for cost, manufacturing, assembly, reliability, safety,
logistics etc
and Part
Qualification
B
Supplier Selection Planning
(30 Questions) C
Part, Process and Service
Qualification
3B.
Supplier Selection
Planning 01
Supplier Comparison
Price 2 7 3 9
Quality 2 9 9 4
Delivery 2 6 4 9
Lead Time 1 8 9 8
Responsiveness 1 6 4 4
Capability 1 9 5 5
Capacity 1 9 9 4
Total 76 59 65
❖ Internal audits
❖ Performed within an organization
❖ The focus is on improvement
❖ Auditors have no vested interest in the
area being audited
Third Party
Second-party Audit
First-party Audit
Third-party Audit
❖ CSA Mark
❖ FM Approved
❖ UL Certified
Capability 1 9 5 5
❖ Financial analysis
Capacity 1 9 9 4
❖ Third-party certification
status and regulatory
Total 76 59 65
compliance
Strategic Risks 4 7 3 9
Commercial Risks 3 9 9 4
Reputation Risks 2 6 4 9
Functional Risks 1 8 9 8
Total 75 56 74
and Part
Qualification
B
Supplier Selection Planning
(30 Questions) C
Part, Process and Service
Qualification
3C. 01
Technical Review
Qualification 03
Process and Service
Qualification Planning
Interpret and evaluate technical
specification requirements and
characteristics such as, views, title
04
Part Approval
blocks, dimensioning and tolerancing
and GD&T symbols as they relate to
product and process. (Evaluate)
05
Validate Requirements
Topics Covered
❖ Views – First angle and Third angle projections
❖ Title Block
❖ Lines
❖ Dimensioning
❖ Tolerances
❖ GD&T (Geometric Dimensioning and Tolerancing)
❖ Solid line for the edge which is visible and dotted line
for the hidden edge.
First Angle
Object is first quadrant
Object lies between the
observer and the plane of
projection
Plane of projection is non
transparent
First Angle
Object is first quadrant
Object lies between the
observer and the plane of
projection
Plane of projection is non
transparent
Third Angle
Object is third quadrant
The plane of projection
lies between the observer
and object
Plane of projection is
transparent
Third Angle
Object is third quadrant
The plane of projection
lies between the observer
and object
Plane of projection is
transparent
❖ Centerline
❖ Break line
❖ Cutting Plane
500 mm +/- 5 mm
3C1 Technical Review Slide 72
GD&T (Geometric Dimensioning and Tolerancing)
1000 mm +/- 5 mm
500 mm +/- 5 mm
3C1 Technical Review Slide 73
GD&T (Geometric Dimensioning and Tolerancing)
1000 mm +/- 5 mm
500 mm +/- 5 mm
3C1 Technical Review Slide 74
GD&T (Geometric Dimensioning and Tolerancing)
1000 mm +/- 5 mm
500 mm +/- 5 mm
3C1 Technical Review Slide 75
GD&T (Geometric Dimensioning and Tolerancing)
1000 mm +/- 5 mm
500 mm +/- 5 mm
3C1 Technical Review Slide 76
GD&T (Geometric Dimensioning and Tolerancing)
1000 mm +/- 5 mm
500 mm +/- 5 mm
3C1 Technical Review Slide 77
Datum vs Datum Feature
❖ A Datum is a perfect point, line, plane or
surface.
❖ Datum only exists theoretically
❖ However a Datum Feature is a tangible
surface, point or axis on a part where that
theoretical datum is located. Datum Feature
Datum
z
y
z
y
Qualification 03
Process and Service
Qualification Planning
and Part
Qualification
B
Supplier Selection Planning
(30 Questions) C
Part, Process and Service
Qualification
3C. 01
Technical Review
Qualification 03
Process and Service
Qualification Planning
05
plans, critical to quality (CTQ), inspection planning, capability
studies, material and performance testing, appearance approval and
internal process validation. (Analyze)
Validate Requirements
Elements of the Qualification Planning
1. Calibration requirements 7. Control plans
2. Sample size, 8. Critical to quality (CTQ)
3. First article inspection 9. Inspection planning
4. Measurement system analysis 10. Capability studies
(MSA) 11. Material and performance
5. Process flow diagram (PFD) testing
6. Failure mode and effects analysis 12. Appearance approval
(FMEA) 13. Internal process validation
The amount of substance of a system which contains as many elementary entities as there are atoms in 0.012
mole
kilogram of carbon-12
The luminous intensity, in a given direction, of a source that emits monochromatic radiation of frequency
candela
5.4×1014 hertz and that has a radiant intensity in that direction of 1/683 watt per steradian.
Inference
Parameter Statistic
Characteristic of Characteristic
a population of a sample
N number of members n
Standards
Attribute Sampling MIL-STD-105 (withdrawn) – AQL based
ANSI/ASQ Z1.4 – AQL based
Dodge-Romig – LTPD or AOQL based
4. Measurement
System Analysis
(MSA)
Measurement System
❖ Measurement System includes:
❖ Operator
❖ Measuring Instrument
❖ Procedures
4. Measurement
System Analysis
(MSA)
True vs Reference Value
❖ True Value – Actual value, which is
unknown
❖ Reference Value – Accepted value or
substitute of true value.
4. Measurement
System Analysis
(MSA)
Accuracy vs Precision
❖ Accuracy
❖ “Closeness” to the true value, or to an accepted
reference value.
❖ Bias
❖ Linearity
❖ Stability
❖ Precision
❖ “Closeness” of repeated readings to each
other
❖ Repeatability
❖ Reproducibility
Control Plan
CM
8. Critical to
Quality (CTQ)
CTQ
Cost
Distribution Plot
Normal, Mean=150, StDev=2
0.20
0.15
Density
0.10
0.05
0.00
145.0 147.5 150.0
X
152.5 155.0 157.5
10. Process
Capability
10. Capability Studies
Area under the Normal curve
❖ About 68% of the area under the curve falls 0.20
Distribution Plot
Normal, Mean=150, StDev=2
Density
0.10
mean.
Distribution Plot
Normal, Mean=150, StDev=2
1.000
0.20
0.15
Density
0.10
0.05
0.00
140 150
X
160
10. Process
Capability
Process Performance
Specification: 148 to 152
Rejections: 1-0.6827 = 0.3173
Distribution Plot
Normal, Mean=150, StDev=2
0.6827
0.20
0.15
Density
0.10
0.05
0.00
148 150 152
10. Process
X
Capability
Process Performance
Specification: 145 to 155
Rejections: 1-0.9876 = 0.0124
Distribution Plot
Normal, Mean=150, StDev=2
0.9876
0.20
0.15
Density
0.10
0.05
0.00
145 150
X
155
10. Process
Capability
Process Performance
Specification: 148 to 152
Rejections: 1-0.9759 = 0.0241
0.15
Density
Distribution Plot
0.10
Normal, Mean=151, StDev=2
0.20
0.05 0.9759
10. Process
0.15
0.00
145 150 155
Density
X
0.10
0.05
Capability
0.00
145 151 155
X
Process Performance
Process sd = 1
Rejections: 1-1 = almost zero
Distribution Plot
Normal, Mean=150, StDev=1
1.000
0.4
Process sd = 2
0.3
Density
0.2
Distribution Plot
Normal, Mean=150, StDev=2
0.0
0.9876 145 150 155
0.20 X
0.15
Process sd = 3
Rejections: 1-0.9044 = 0.0956
Density
0.10
Distribution Plot
Normal, Mean=150, StDev=3
0.05
0.14
0.9044
0.00
145 150
X
155
0.12
0.10
0.08
10. Process
Density
0.06
0.04
Capability
0.02
0.00
145 150 155
X
Capable Process
LSL LCL UCL USL
Distribution Plot
Normal, Mean=150, StDev=1
1.000
0.4
0.3
Density
0.2
0.1
10. Process
0.0
145 150
X
155 Capability
Is this process capable? .. No
LCL LSL USL UCL
Distribution Plot
Normal, Mean=150, StDev=2
0.9876
0.20
0.15
Density
0.10
10. Process
0.05
0.00
145 150
X
155
Capability
10. Capability Studies
LSL LCL UCL USL
Voice of Customer:
❖ LSL – Lower Specification Limit
❖ USL - Upper Specification Limit Distribution Plot
Normal, Mean=150, StDev=1
1.000
0.4
0.3
Voice of Process:
Density
❖ LCL – Lower Control Limit 0.2
0.0
145 150 155
X
deviations) .
Density
❖ Voice of customer / Voice of 0.2
0.0
145 150 155
X
Qualification 03
Process and Service
Qualification Planning
05
consistent quality during an actual production run at
production rates. (Understand)
Validate Requirements
Elements of the Qualification Planning
1. Calibration requirements 7. Control plans
2. Sample size, 8. Critical to quality (CTQ)
3. First article inspection 9. Inspection planning
4. Measurement system analysis 10. Capability studies
(MSA) 11. Material and performance
5. Process flow diagram (PFD) testing
6. Failure mode and effects analysis 12. Appearance approval
(FMEA) 13. Internal process validation
Purpose of PPAP:
❖ Component suppliers have clearly understood the
engineering requirements;
❖ The production process is capable of consistently producing
conforming product (quality and the production rate).
Qualification 03
Process and Service
Qualification Planning
❖ PPAP Rejected
❖ If the samples or the documentation or both, do not meet all client specifications and
requirements, the PPAP could be rejected. In that case all parts made from the failed PPAP
run should be segregated as nonconforming.