Login Journey

Online Claims Portal

 To encourage electronic submission of claims we have developed a claims

portal which can be used to intimate /submit /track claims.
 Working through portal will provide an ease and systematic approach for
tracking claim status and related process.
 User-friendly portal with no technical complexity
 Further are the step wise details of the portal which can be referred while
submitting/tracking claim.
Portal Access Process

Further are the step wise details of the portal which can be referred while
submitting/tracking claim.
Portal Access Process
Use the link
below to file a
new Claim Provide Upload claim
https://claimscu Admission documents in
stomerportal.ch the relevant
information
olainsurance.co sections
m/reimburseme
nt-claim

Post Login
provide your
Select Provide
contact Hospital bank
details to information details
proceed
further

Select Main Select Insured Review all

hospitalisation details and provided Click on
claim or Pre- provide information
post claim to information and submit Submit
proceed further as requested you claim
How to Submit New Claim submission

Use the link below to file a new Claim

https://claimscustomerportal.cholainsurance.co
m/reimbursement-claim
Post Login provide your contact details
to proceed further
Select Main hospitalisation claim or Pre-post
claim to proceed further
Select Insured details and provide information as
requested
 Select Hospital information

Note - Select others If Hospital in which insured

was admitted in not available in the drop down.
 Provide Admission information

Note - Select others If treatment details/Diagnosis for

which insured was admitted in not available in the
drop down.
Upload claim documents in the
relevant sections
Provide bank details
 Review all provided information and
submit you claim

Post submission Claim reference number will be generated which can be used for
tracking claims
How to Track the Query and Response

You can view your

claim status and
Click on below Provide your can respond to the
link to mobile number queries/download
Track/Reply to Query, settlement
to proceed /rejection letters
queries of your further post selecting the
Claims referenced claim
details.

Provide Claim
https://claimscus reference
tomerportal.chol
ainsurance.com/ number or
claimtrack-status policy details to
login
How to Track the Query and Response

Click on below link to Track/Reply to queries of

your Claims
https://claimscustomerportal.cholainsurance.com/cl
aimtrack-status

Provide Claim ref. number or policy

details to login
Provide your mobile number to
proceed further
You can view your claim status and can respond to the queries/download Query,
settlement /rejection letters post selecting the referenced claim details.