Partner Reference

Guide
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Thank you for being a Xometry Partner!

In this guide we will address some common questions as well as our general
Partner policies. Please be sure to read this all the way through before you take
on your first job.

JO B B OA R D P OLICIES

Xometry has established the following policies related to the Job Board to ensure the integrity of
the Manufacturing Partner Network.

F I R S T JO B DI RECT SHI P SUSPENSION

Initially, every new partner
will be approved on a trial
basis to complete one
job that will assess their
suitability for Xometry’s
Partner Network. Based
on the partner’s ability
to successfully deliver
the product, we will
determine if we want
continue to collaborate
with the partner on a
permanent basis.
All new partners will ship
work directly to Xometry
for inspection. Partners
that possess an excellent
track record of producing
high-quality, on-time parts
will be approved to ship
directly to our customers.
As you will no longer need
to ship back to Xometry,
direct ship-approved
partners will have an extra
two days to complete
their parts.
If Xometry identifies a
problem with your work,
e.g. lateness or quality-
related, we will put your
account on a temporary
suspension until the
issues are resolved.
Xometry will work directly
with Partner to resolve
the issues and reactivate
the account.

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HO W I T W O R KS

Xometry’s data science team specializes in computational geometry and uses machine learning
to determine the specific requirements of each part. Based on historical data, we derive a price
and lead time, almost instantaneously, as a customer loads their parts to our website.

We welcome you to try out our quoting platform for yourself, as it will give you a sense of what
our typical customers see when quoting a job. You can access the quoting platform at the
following link: get.xometry.com/quote

As you will see, all we need to derive a price is the CAD file. That is why most of our jobs will only
include a 3D geometry and no drawing.

The customer then has the option to order directly from our site, so by the time you see the
work, the job is already secured. Orders are then matched to the facilities that are most capable
of completing the work.

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SE TT I N G U P YO UR ACCO UNT

Based on your capabilities, our sorting algorithm identifies each job’s requirements and then
matches the job to your shop, i.e. a lathe job is placed with partners who have lathe capabilities.

This holds true for mill and sheet metal capacity, finish specifications, and even shop
certifications. This is why filling out your capabilities online is so important. You are only able to
view jobs that suit your shop’s profile.

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R E V I E W A N D ACCEPT THE JO B S Y OU WA N T

Xometry will send an email notification to the account holder every time we post a job to your
account. If you follow the link in the email, it will take you to our job board where you will be able
to review the parts and their requirements.

Xometry provides all of the job details (price, lead time, material etc.) for you to view. The 3D
CAD files, drawings (if available), materials, and part quantities are all in one place.

If the price, lead time, and job requirements are a fit, simply accept the job and a PO will be
generated automatically.

A C C E P T E D J O BS

Once a job has been accepted, jobs can be managed using Xometry’s web application. You
can easily provide status updates and upload inspection reports and photos. You can also
communicate directly with Xometry if you have questions about dimensions or tolerances.

Upon acceptance of the job, you are agreeing to complete the productions of parts in your own
facility. These parts cannot be made in alternative locations without the explicit consent from
Xometry.

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P A R T P H OT O S

Part photos are required to complete the workflow online. This should be a painless process
that only serves to help as we start permitting you to direct-ship. We need the photographs for
posterity so please make sure they are clean and the subject is clearly in view.

G OO D PAR T PHO TO BAD PART PHOT O

• Good lighting • Bad lighting

• Parts contrast with background • Hard to distinguish parts from

• Each part is clearly defined background

• Parts overlapping

• Messy

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IN SP E CT I O N AND Q UALITY S TANDA RDS

Delivering high quality parts is incredibly important to us. As a result, all new partners are
required to ship directly to our facility so we can thoroughly inspect all of your work.

Since we are already doing a thorough inspection of your work, we will not require a CMM or
fully dimensioned reports. We do, however, want our partners to be in the habit of checking
their work. As such, we will require a first piece operational report that follows standard
inspection procedure.

1. For each order, the following critical dimensions, if applicable, must be verified with
calibrated equipment. A CMM report is not required, but we will expect you to verify each new
tool path in a written document..

• Bounding box

• Threads

• Hole diameters/locations

• Thicknesses and depths

2. Surface finish and tolerances

• “Standard” finish is a 125 Ra

• All machined metal parts have a tolerance of +/-0.005”

• All machined plastic parts have a tolerance of +/-0.010”

• All fabricated parts have a 0.010” dimensional and 1° angular tolerance

If a tolerance or surface finish call-out on the job overview conflicts with the drawing, please
defer to the model on any non-conforming dimensions.

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IN SP E CT I O N AND Q UALITY S TAN DARDS (CON T I N UED)

3. Number of parts to be checked should be determined by ASQC Z1.4 2008 Level II with
Zero rejects.

LO T S IZE SA MPL E SI Z E

1-8 5

9-15 5

16-25 5

26-50 5

51-90 7

91-150 11

151-280 13

281-500 16

501-1,200 19

1,201-3,200 23

3,201-10,000 29

10,000-35,000 35

35,001 & over 40

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SHIP P I N G P OLICY

Xometry provides FedEx 2-Day or Ground delivery labels for all jobs unless otherwise noted.
To utilize the Xometry shipping account, you must generate a shipping label through the online
portal.

To generate a shipping label, click the Ship button on the Current Jobs page to go to the
Shipping page. Note that the Ship button will not appear in the Job Details page until all stages
of the workflow have been completed.

Once on the Shipping page, click the Print Packing Slip button to generate a packing list. From
there you will be prompted to generate a Shipping Label.

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SHIPPING POLICY (CONTINUED)

Xometry will not be responsible for organizing FedEx pick-ups. Partners are expected to
organize the truck’s arrival and handle associated fees.

To set up a pick-up, please make the label via our site then log into FedEx.com or call 1-800-
463-3339 (1-800-GOFEDEX).

• Partners with a FedEx Account: Can set pick-up via phone or online
• Partners without a FedEx Account: Can set up a pick-up via the phone.
Ask representative to create a Site Profile for future pick-ups

Please note: we currently only have the ability to ship one package at a time through our
website. If you have multiple packages for the same order, you will need to contact Xometry
support directly for additional labels.

In the event that Xometry support personnel create shipping label(s) for you offline, you will still
be required to complete the workflow online. That is, if you need to ship in multiple boxes as
stated above, or need to void a shipment for any reason, you can contact us for help, but please
make sure to mark the parts as complete nonetheless.

If you do not generate a shipping label through the online portal, you will not be reimbursed
for shipping costs incurred. If expedited shipping is required to meet a lead time, you will be
charged a $50 fee.

All shipments must receive an origin scan (e.g. they cannot be deposited in a drop box). We
do not consider an order complete, and you will be solely responsible for all losses, if you do not
receive an origin scan.

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P A C K A G I N G PO LICY

Please ensure that all parts have been deburred and are free of dirt and oil prior to shipping.

To ensure all parts are received by the customer unharmed and free of dings and scratches, we
recommend the following packaging procedures:

Bag and bubble wrap

• Bag and tag each part with appropriate part ID

ST EP 1

• Use thick protective wrapping for heavy

items (we’ve found that 1/2” bubble
wrap from ULINE is most effective)

Secure wrapped part in standard box

ST EP 2

• Include padding on all sides of the part

• Items should not touch exterior walls

Include additional padding

S T EP 3

• Fill the box with extra paper

• Make sure the part has no “wiggle
room” within the box

Seal the box

S T EP 4

• Tightly tape the box to ensure it will not unfold

• Include packing lists and additional documents
in sealed slip on the exterior of the package

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IN V OI CI N G A ND PAYMENT

Before you tell us, we know! This is the most important section!

Xometry strives to pay all of its Manufacturing Partners in a timely manner. As of February 2017,
we use a service called Tipalti to manage our invoicing and payments.

Where do I sign up and who should register?

You should have received an email from our accounting department with a link to register
with Tipalti. If you haven’t, please reach out immediately to work@xometry.com and we
will send you a new one.

How do I submit invoices through Tipalti?

Once you have registered and your bank information has been saved, you will be able to
submit invoices via Tipalti’s dashboard. You should submit each invoice separately as soon
as you ship your parts. Please visit: https://suppliers.tipalti.com/xometry/Account/Login
to access your personal dashboard. Logging directly into www.tipalti.com will not take you
to the proper page.

When will I receive payment?

Xometry will pay valid invoices on the 2nd, 16th, and 24th day each month so long as those
days fall on a business day. If not, they will be paid on the first business day subsequent to
those dates.

PAY D ATE I NVOI CE SUBMI T T ED

2nd 7th-16th

16th 17th-28th

24th 29th-6th

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The payments will be issued according to the following schedule:

IN V OI CI N G A ND PAYMENT (CO NT I NUED)

There are two conditions that make an invoice valid:

• It must be submitted through Xometry’s Tipalti accounts payable system after Xometry

is properly notified the parts have shipped and tracking information provided.

• The invoice is received no later than 30 days after part shipment from the Partner. Any

invoice submitted later than 30 days is permanently invalid and Xometry will not pay.

The longest expected time between submitting an invoice and payment is 18 business days.

If you have any additional questions about how to use the new platform or need assistance
signing up, please reach out to us directly via work@xometry.com and someone will be in
touch as quickly as possible!

R E W OR K S A N D Q UALITY IS S UES

If the parts delivered by a Partner do not pass our inspection process due to quality issues, the
PO for that job will be placed on hold until there is a resolution.

If reworks must be done by Xometry to make the part acceptable for the customer, the price of
those reworks will be deducted from the PO.

If the customer accepts the parts without the need for reworks, the PO will be taken off hold
and the Partner will be paid according to our payment terms.

If the parts are rejected and a resolution cannot be found, the PO will be canceled.

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