QUESTIONNAIRES

UNIVERSITY OF CAPE COAST

SCHOOL OF BUSINESS

DEPARTMENT OF MARKETING AND SUPPLY CHAIN MANAGEMENT.

We are currently carrying out a study on the impact of inventory management on service
delivery in Cape Coast Teaching Hospital. This study is purely an academic work in partial
fulfilment for a Bachelor’s degree in Procurement and Supply Chain Management. We would
be grateful to you if you could complete the questionnaire for us. Your corporation is
therefore needed in providing the required information as factual as possible. All responses
derived from this study will be treated with utmost confidentiality and used for academic
purpose only.

SOCIO-DEMOGRAPHICS

1.1 This section focuses on the personal data of the respondent in the organization.
1. Age of the respondent
a. 21 – 30 [ ]
b. 31 – 40 [ ]
c. 41 – 50 [ ]
d. 51 – 60 [ ]
e. 60 and above [ ]

2. Sex of respondent
a. Male [ ]
b. Female [ ]

3. Educational level of respondent.

a. Masters [ ]
b. Post - Graduate Degree [ ]
c. First - Degree [ ]
d. Higher National Diploma [ ]
e. Others [ ]
4. How many years have you worked in this organization?
a. Less than a year [ ]
b. 1- 5 years [ ]

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 c. 6 – 10 years [ ]
d. More than 10 years [ ]
5. How much are you paid a month?
a. Below GH. 1000.00 [ ]
b. GH 1,000.00 – GH. 2000.00 [ ]
c. GH 2,000.00 – GH.3000.00 [ ]
d. GH 3,000.00 – GH. 4000.00 [ ]
e. GH 4,000 and above [ ]

1.2 This section also focuses on information about various organizations that the
hospital procures goods, services, or works from.

1. How many suppliers does the hospital source or purchase from?

a. 1-3 [ ]
b. 4-6 [ ]
c. 7-9 [ ]
d. 10 and above. [ ]
2. Where does the hospital source its suppliers from?
Locally [ ]
a. Internationally [ ]
b. Globally [ ]
c. Winneba [ ]
d. Others
3. How often does the business make orders from its suppliers?
a. Daily [ ]
b. Weekly [ ]
c. Monthly [ ]
d. Others [ ]
4. What type of goods or services does the hospital purchase often?
a. Perishable goods [ ]
b. Non- perishable [ ]
5. The lead time between orders from suppliers to the business?
a. Within 24 hours [ ]
b. Weekly [ ]
c. Monthly [ ]
d. Others [ ]

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1.3 This section is to gather information on Inventory Management and how it affects
service delivery in the hospital.

1. Do you have an idea about inventory management?

a. Yes [ ]
b. NO [ ]

2. If no, please proceed to question number four (4)

3. If yes, where did you hear about it?

a. From the news [ ]

b. From school [ ]
c. Through a friend [ ]
d. Others [ ]

4. Which inventory management technique does the hospital operate with?

a. Just-In-Time (JIT) [ ]
b. Economic Order Quantity (EOQ) [ ]
c. First-In-First-Out (FIFO) [ ]
d. Last-In-First-Out (LIFO) [ ]
e. Others [ ]

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1.4i. The following questions relate to the level of effectiveness in inventory levels
management practice in Cape Coast Teaching Hospital. Please rate your agreement by ticking
your agreement below.

INVENTOR NOT LEAST FAIRLY EFFECTIV HIGHLY

Y LEVEL EFFECTIV EFFECTIV EFFECTIV E EFFECTIV
INDICATOR E E E E
S

Review of
inventory
level

Determination
of appropriate
maximum and
minimum
inventory
level

Determination
of appropriate
reorder level
of stock

Ensuring
availability of
adequate
stock at all
time

Use of
computer in
monitoring
inventory
levels

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1.4ii. The table below highlights the challenges of inventory management. Based on the
respective inventory management practices, respondents are to indicate by ticking very often,
often and not often if they agree with the questions provided.

CHALLENGES OF Very often Often Not often

INVENTORY
MANAGEMENT
How often do you encounter
deviations between the
purchase order and goods
received?

How often inventory waste

and defect managed in the
hospital?
How often is the hospital
warehouse space managed
effectively?
How often does the hospital
face supply chain issues?

1.4.iii The table below highlights the inventory a control systems employed to overcome
the challenges confronting inventory management.

INTERNAL YES NO DO NOT

CONTROL KNOW

Are receiving
documents
matched to
purchase
orders and
invoice?

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Is there
adequate
protection
from fire and
water?

Are
inventory
items
maintained in
a secure
location?

Are
automatic
reorder
quantities
used to
replenish
stock?