Chapter : Resources and Personnel Document

Topic : Onboard Complaint Procedure Flow Chart 06.03.03-A1

Safety Management System Page 1 of 2

On Board Complaint Procedure (SMS 06.03.03) – Flowchart

COMPLAINT

HEAD OF DEPARTMENT OR DIRECTLY

TO THE MASTER

COMPLAINT RECORDED, COPY

PROVIDED TO THE SEAFARER

ATTEMPT TO RESOLVE THE

COMPLAINT TO THE SEAFARER’S
SATISFACTION AS PER SMS 06.03.03

YES NO

CASE CLOSED, DECISION DECISION RECORDED, COPY

RECORDED, COPY PROVIDED TO PROVIDED TO SEAFARER
THE SEAFARER
(Form 06.03.03-04 Parts A & B)
IF COMPLAINT WAS FIRST MADE TO
HEAD OF DEPARTMENT, SEAFARER
THEN REFER THE COMPLAINT UP TO
THE MASTER

RESOLUTION NON-RESOLUTION

CASE CLOSED, DECISION RECORDED, MATTER REFERRED ASHORE TO

COPY PROVIDED TO THE SEAFARER COMPANY’S DPA
(Form 06.03.03-04 Parts A, B & C)

RESOLUTION NON-RESOLUTION

CASE CLOSED, DECISION RECORDED, MATTER REFERRED TO FLAG

COPY PROVIDED TO THE SEAFARER AUTHORITIES
(Form 06.03.03-04 Parts A, B, C & D)

Revision No. 5 Revision Date 01-Apr-2019 Approved by MHRM

Issued Date 24-07-2017 Issued by MRH

“UNCONTROLLED WHEN PRINTED”

Chapter : Resources and Personnel Document
Topic : Onboard Complaint Procedure Flow Chart 06.03.03-A1

Safety Management System Page 2 of 2

The complaint can be addressed by letter, email or fax at the addresses given below.

DPA Sanjay Mohan

Mobile: +65 9636 7124
Direct +65 6887 9148
Email: sanjay.mohan@bergebulk.com
Isle of Man Principal Surveyor
Department of Economic Development, Isle of Man Ship Registry
St Georges Court, Upper Church Street, Douglas
Isle of Man, British Isles, IM1 1EX
E-mail: marine.mlc@gov.im
Panama Directorate General of Merchant Marine / Panama Maritime Authority
Phone: (507) 501-5033
Fax: (507) 501-5083
E-mail: mlcsegumar@amp.gob.pa and/or mlc@segumar.com
Liberia Office of the Deputy Commissioner of Maritime Affairs, Republic of Liberia
Department in charge: Investigations
Telephone number (Office hours): +1 703 790 3434
Telephone number (After-office hours): +1 703 963 6216
Email address: MLComplaints@liscr.com
(www.liscr.com, click on ‘Maritime’, then ‘MLC, 2006’ and ‘Maritime Labour
Complaints’ to file a complaint using the Maritime Labour Complaints
Resolution form)

Revision No. 5 Revision Date 01-Apr-2019 Approved by MHRM

Issued Date 24-07-2017 Issued by MRH

“UNCONTROLLED WHEN PRINTED”