Icm 75 Ports

Port Utilization Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
July 2008
Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0833
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Chapter 1
Cisco ICM/IP Contact Center Port Utilization
This document describes the ports used in an ICM/IPCC Hosted or Enterprise software. This document provides a list of the TCP and UDP ports used by Cisco Contact Center products. It provides extremely important information for configuring both Quality of Service (QoS) and Firewall/VPN solutions on a network when there is an Architecture for Voice, Video and Integrated Data (AVVID) solution implemented. This document is intended primarily for network administrators. Port listing are presented in a table format. Where applicable formulas are used so that you can calculate the ports beyond instance 0. For port utilization of Cisco Email Server (CEM), Cisco Collaboration Server (CCS), and Cisco Media Blender (CMB) when used in 7.5(`), see Cisco Contact Center Product Port Utilization Guide (with ICM/IP Contact Center Enterprise 6.0(0) (http://www.cisco.com/univercd/cc/ td/doc/product/icm/port_uti/port60.pdf). Warning: The information this document provides is based on default configuration settings. If you are working in a live network, ensure that you understand the components installed and the associated ports in use. This chapter contains the following topics: Port Utilization Table Column Definitions, page 4 Cisco ICM/IP Contact Center Enterprise Edition Port Utilization , page 4 Cisco Agent Desktop (CAD) Port Utilization , page 12 Cisco Remote Monitoring Suite (RMS) Port Utilization , page 14 Cisco Unified Contact Center Management Portal Port Utilization, page 16 Cisco Unified Expert Advisor Port Utilization, page 17 Cisco Unified CRM Connector, page 18 Cisco Voice Integration to Genesys Call Center, page 19
Port Utilization Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
Chapter 1: Cisco ICM/IP Contact Center Port Utilization Port Utilization Table Column Definitions
Port Utilization Table Column Definitions

The columns in the Port Utilization tables in this document describe the following: Server or Application Protocol: A value representing the Server or Application and where applicable the open or proprietary application protocol. Server Protocol/Port: An identifier for the TCP or UDP port that the Server or application is listening on, along with the IP address for incoming connection requests when acting as a server. Remote Protocol/Port: The identifier for the TCP or UDP port that the remote service or application is listening on, along with the IP address for incoming connection requests when acting as the server. Remote Device: The remote application or device making a connection to the server or service specified by the protocol; or listening on the remote protocol/port. Note: The source port the local application or service uses to connect to a remote devices destination port is not specified because it is always dynamically assigned by the Operating System. In most cases, this port is assigned randomly above TCP/UDP 1024.
Cisco ICM/IP Contact Center Enterprise Edition Port Utilization

For Product Revisions: ICM 7.5(1), CTI OS 7.5(1), Support Tools 2.1(0) Some port definitions use a formula, for example:
TCP 40007 + (Instance Number * 40)
In the formula above, for instance 0, the port is 40007, for instance 1 the port is 40047, for instance 2 the port is 40087, etc.
Table 1: Cisco ICM/IP Contact Center Enterprise Edition Port Utilization
Server or Application Server Protocol/Port Protocol
Remote Remote Device Protocol/Port
Notes
ICM Router (Side B) (MDS)
Private Low: TCP 41004 + (Instance Number * 40)
ICM Router (Side A) Private Network at the (MDS) Central Controller site
Chapter 1: Cisco ICM/IP Contact Center Port Utilization Cisco ICM/IP Contact Center Enterprise Edition Port Utilization
Notes
Private Medium: TCP 41016 + (Instance Number * 40) Private High: TCP 41005 + (Instance Number * 40) State Xfer for CIC: TCP 41022 + (Instance Number * 40) State Xfer for CLGR: TCP 41021 + (Instance Number * 40) State Xfer for HLGR: TCP 41032 + (Instance Number * 40) State Xfer for RTR: TCP 41020 + (Instance Number * 40) UDP 39500 - 39999 ICM PG (Side B) (pgagent) ICM PG1 (Side B) (MDS) TCP 43006 + (Instance Number * 40) Private Low: TCP 43004 + (Instance Number * 40) Private Medium: TCP 43016 + (Instance Number * 40) Private High: TCP 43005 + (Instance Number * 40) State Xfer for OPC: ICM PG (Side A) (pgagent) ICM PG1 (Side A)
Note: UDP Ports are not used if QoS is enabled on the ICM Router private interface.
Public Network (Test-Other-Side) Private Network Note: UDP Ports are not used if QoS is enabled on the ICM PG private interface.
Notes
TCP 43023 + (Instance Number * 40) UDP 39500 - 39999 ICM PG2 (Side B) MDS Private Low: TCP 45004 + (Instance Number * 40) Private Medium: TCP 45016 + (Instance Number * 40) Private High: TCP 45005 + (Instance Number * 40) State Xfer for OPC: TCP 45023 + (Instance Number * 40) UDP 39500 - 39999 ICM Router (Side A) DMP (ccagent) Public Low: TCP 40002 + (Instance Number * 40) Public Medium: TCP 40017 + (Instance Number * 40) Public High: TCP 40003 + (Instance Number * 40) UDP 39500 - 39999 ICM Router (Side B) DMP (ccagent) Public Low: TCP 41002 + (Instance Number * 40) Public Medium: ICM PG (pgagent) Public Network Connecting the PG to the Central Controller Router to pre-5.0 PG communication. ICM PG (pgagent) Public Network Connecting the PG to the Central Controller Router to pre-5.0 PG communication. Note: UDP Ports are not used if QoS is enabled on the ICM PG private interface. ICM PG2 (Side A) Private Network Note: UDP Ports are not used if QoS is enabled on the ICM PG private interface.
Notes
TCP 41017 + (Instance Number * 40) Public High: TCP 41003 + (Instance Number * 40) UDP 39500 - 39999 ICM Router A (rtfeed) TCP 40007 + (Instance Number * 40) ICM Router B (rtfeed) TCP 41007 + (Instance Number * 40) ICM Logger (Side A) TCP 40026 + (Instance Number * 40) TCP 40028 + (Instance Number * 40) ICM Logger (Side B) TCP 41026 + (Instance Number * 40) TCP 41028 + (Instance Number * 40) Primary AW Distributor (rtfeed) Secondary AW Distributor (rtfeed) TCP 48008 + (Instance Number * 40) TCP 49008 + (Instance Number * 40) Client AW Client AW AW (Distributor) AW (Distributor)
Note: UDP Ports are not used if QoS is enabled on the ICM PG private interface.
Real Time Feed Real Time Feed
AW Historical Data Replication Server (HDS)
AW Historical Data Replication Server (HDS)
Real Time feed Real Time feed
CICM Router (Side A) UDP 40025 + (Instance (INCRPNIC) Number * 40) CICM Router (Side B) UDP 41025 + (Instance (INCRPNIC) Number * 40) Distributor, WebView, Internet Script Editor MSSQL TCP 1433
NAM Router (CIC) Public Network Connecting the NAM to the CICM NAM Router (CIC) Public Network Connecting the NAM to the CICM
Logger Distributor
HTTP
TCP 80
WebView Clients
Webview with SSL-enabled Authentication only, requires HTTP as well as HTTPS
Notes
HTTPS
TCP 443
WebView, IPCC Web Administration, and Internet Script Editor Clients TCP 1099 Clients RMI Registry Multichannel application integration
CONAPI
IPCC Outbound Dialer SCCP RTP UDP 3200032100 UDP 39100-39200 TFTP TFTP File Transfer CTI and CTI Object Server GED-188 (CTI Server) Side A TCP 42027 + (Instance Number * 40) Side B TCP 43027 + (Instance Number * 40) CTI OS Server TCP 42028 CTI OS Client Applicable to first CTI OS instance. CTI OS Server Peers Multi-instance CTI OS and Hosted IPCC require CAD Desktop a custom port be defined. CTI OS Client Desktop Silent Monitoring ARM Interface CTI OS Server CAD Server UDP 69 Ephemeral TFTP server TCP 2000 Cisco CallManager Voice Gateway Receive ports for reservation calls
CTI OS Supervisor Desktop
UDP 39200
CTIOS Silent Monitor TCP 42228 Service Cisco Enterprise Data TCP 42228 Store Siebel server Support for screen call context
Notes
Cisco Support Tools Support Tools Node Agent Tomcat: HTTPS TCP 39100 Support Tools Application Server Administration Client Support Tools Server
TCP 8189
TDM/IP Peripherals IP Process Communications CTI/QBE GED-125 TCP 50005001 TCP 2748 Cisco CallManager JTAPI Customer Voice Portal (or ISN) Cisco IP IVR MR PIM TCP 2000 Media Routing process (e.g., CEM) Note: For more information on peripheral communication, see the ACD Supplement user documentation for the specifics switch you are using. TCP 2555 TCP 8000 TCP 6101 TCP 6102 TCP 9001 Avaya PIM TCP 60606070 TCP 5678 Avaya ACD CMS Ericsson MD100 PIM TCP 2555 Ericsson MD100 CSTA Event link Alcatel 4400 Aspect ACD Aspect Contact Center server CSTA Used by real time bridge Application bridge Event link ICM/IVR message interface, VRU PIM
TDM Process Communications
Alcatel 4400 PIM Aspect PIM Aspect Contact Center server PIM
Notes
MIS Process
TCP 30003030
VRU
Connects to CTIserver, listens for VRU PIM
Nortel Meridian PIM NEC NEAX2400 Rockwell Spectrum PIM Siemens HICOM 300E
TCP 44444 TCP 1024 Configurable
Nortel Meridian NEC NEAX2400 Rockwell Spectrum ACD Siemens HICOM ACD Nortel Symposium Connects to Callbridge CSTA Gateway Meridian link
Configurable
Symposium PIM Network Interface Controllers (NIC)
TCP 3000
Refer to the TCP/IP-based NIC System Management Guide Supplements and setup parameters of the NIC, SS7 Gateway, or SCP connections for more details. Windows Authentication and Remote Administration Ports For more information, see: "Service overview and network port requirements for the Windows Server system (Microsoft Knowledge Base Article Q832017). RPC TCP 135 UDP 135 NetBIOS Session NetBIOS Name Resolution TCP 139 TCP 137 UDP 137 NetBIOS Netlogon/ Browsing SMB UDP 138
TCP 445 UDP 445
LDAP
TCP 389 UDP 389
10
Notes
LDAP SSL LDAP GC LDAP GC SSL DNS
TCP 636 TCP 3268 TCP 3269 TCP 53 UDP 53
Kerberos
TCP 88 UDP 88
NTP SQL Server
UDP 123 TCP 1433 UDP 1434 see Q287932
Network Management and Remote Administration SNMP SNMPTrap Syslog Telnet RDP (Terminal Services) pcAnywhere UDP 161 UDP 162 UDP 514 TCP 23 TCP 3389
TCP 5631 UDP 5632
VNC
TCP 5900 TCP 5800 (Java HTTP)
RealVNC 4.0
Customer Interaction Analyzer HTTP File Transfer TCP 80 TCP 80 Call Recording Server
11
Chapter 1: Cisco ICM/IP Contact Center Port Utilization Cisco Agent Desktop (CAD) Port Utilization
Notes
HTTP Data Replication TCP 8080 VPN/Terminal Services TCP 3389
TCP 8080
Call Recording Server Call Recording Server
Cisco Agent Desktop (CAD) Port Utilization

Cisco Agent Desktop (CAD) Port Utilization For Product Revisions: CAD 7.5(1)
Table 2: Cisco Agent Desktop (CAD) Port Utilization
Server or Server Protocol/Port Remote Remote Device Application Protocol Protocol/Port
Notes
Cisco Agent Desktop Desktop Monitor Chat CTI OS Cisco Supervisor Desktop Chat RTP TCP 59021 UDP 59010 UDP 59012 RTP UDP 59014 UDP 59016 Cisco Desktop Base Services LRM TCP 65432 Cisco Agent Desktop Cisco Supervisor Desktop Chat TCP 59000 TCP 37350 Enterprise TCP 59004 Cisco Agent Desktop Cisco Supervisor Desktop Cisco Agent Desktop Cisco Desktop Recording Server Playback Cisco Desktop Base Services Cisco Desktop VoIP Monitor Service Chat VoIP TCP 59020 TCP 59020 TCP 42028 Cisco Supervisor Desktop Cisco Desktop Base Services CTI OS Server
12
Chapter 1: Cisco ICM/IP Contact Center Port Utilization Cisco Agent Desktop (CAD) Port Utilization
Notes
Cisco Supervisor Desktop Rascal TCP 59003 Cisco Agent Desktop Cisco Supervisor Desktop Directory TCP 38983 Cisco Agent Desktop Cisco Supervisor Desktop TrueUpdate TCP 8088 Cisco Agent Desktop Cisco Supervisor Desktop LRM TCP 65432 Cisco Desktop Base Services For Redundancy For Redundancy For Redundancy Tomcat LDAP
MSL Directory LRM LDAP LRM LDAP LRM Enterprise Directory TAI Sync TrueUpdate IPPA Tomcat GED-188
UDP 27871 TCP 38983 TCP 65432 TCP 38983 TCP 65432 TCP 38983 TCP 65432 TCP 59004 TCP 38983 TCP 59010 TCP 59011 TCP 8088 TCP 59012 TCP 8088 Side A: TCP 42027 Side B: TCP 43027
Cisco Desktop Base Services Cisco Desktop Base Services Cisco Desktop VoIP Monitor Service Cisco Desktop VoIP Monitor Service Cisco Desktop Recording Service Cisco Desktop Recording Service Cisco Desktop Administrator Cisco Desktop Administrator Cisco Desktop Administrator Cisco Desktop Administrator Cisco Desktop Administrator Cisco Desktop Administrator Cisco Agent Desktop Browser Edition Cisco Agent Desktop Browser Edition CTI Server
Tomcat
Call Events
13
Chapter 1: Cisco ICM/IP Contact Center Port Utilization Cisco Remote Monitoring Suite (RMS) Port Utilization
Notes
MSSQL
TCP 1433
Cisco ICM Logger
Agent, Team, and Skill Lookup Rascal
MSSQL AXL (SOAP) Dynamic
TCP 1433 TCP 80
Cisco ICM Distributor Cisco CallManager
Cisco Desktop VoIP Monitor Server Primary Server TCP 59002 Cisco Agent Desktop Cisco Supervisor Desktop Cisco Desktop Base Services IP Discovery TCP 37606 Cisco Agent Desktop Cisco Supervisor Desktop AXL (SOAP) Dynamic TCP 80 Cisco CallManager Phone MAC Address Lookup
Cisco Desktop Recording Server Primary Server TCP 59005 Cisco Agent Desktop Cisco Supervisor Desktop Cisco Desktop Base Services IP Discovery TCP 59027 Cisco Supervisor Desktop Cisco Desktop Base Services RTP UDP 59500 - 59700 Cisco Agent Desktop Cisco Desktop VoIP Monitor Server
Cisco Remote Monitoring Suite (RMS) Port Utilization

Cisco Remote Monitoring Suite (RMS) Port Utilization For Product Revisions: RMS 2.1
14
Chapter 1: Cisco ICM/IP Contact Center Port Utilization Cisco Remote Monitoring Suite (RMS) Port Utilization
Table 3: Cisco Remote Monitoring Suite (RMS) Port Utilization
Notes
Listener RPC, NetBIOS, SMB, TCP/UDP 135 Named Pipes TCP/UDP 137 TCP 139 UDP 138 TCP/UDP 445 EMT AlarmTracker DCOM/RPC TCP/UDP 135 (AlarmTracker Client) TCP 1024-65535 LGMapper For information about RPC and how to configure DCOM to work with firewalls, see "Using Distributed COM with Firewalls"1 DCOM/RPC TCP/UDP 135 (AlarmTracker Client TCP 1024-65535 Tools) LGArchiver For information about RPC and how to configure DCOM to work with firewalls, see "Using Distributed COM with Firewalls"2 SDDSN SDDSN Phone Home TCP 40080 RPC, NetBIOS, SMB TCP/UDP 135 TCP/UDP 137 TCP 139 UDP 138 TCP/UDP 445
1) 2) http://www.microsoft.com/com/wpaper/dcomfw.asp http://www.microsoft.com/com/wpaper/dcomfw.asp
Logger LGMapper LGArchiver Listener (Peer)
See "HOW TO: Configure RPC Dynamic Port Allocation to Work with Firewall" at Microsoft KB 154596 for information about configuring RPC to work with a firewall.
TCP 40012
Listener
Third Party Listener
(e.g. CVP) SDDSN Server <> Listener
15
Chapter 1: Cisco ICM/IP Contact Center Port Utilization Cisco Unified Contact Center Management Portal Port Utilization
Cisco Unified Contact Center Management Portal Port Utilization

Cisco Unified Contact Center Management Portal Port Utilization for Product Revision 7.5(1)
Table 4: Cisco Unified Contact Center Management Portal Port Utilization
Server or Application Server Protocol/Port Remote Protocol/Port Remote Device Protocol
Notes
Browser HTTP HTTPS TCP 80 TCP 443 Web Application Server (A or B) Web Application Server (A or B) DB Server A DB Server B LDAP SQL TCP 389 TCP 1433 UDP 389 Domain Controller DB Server A DB Server B DB Server A Replication Services SQL TCP 7500 TCP 1433 DB Server B DB Server B HDS (x) A HDS (x) B RMI Registry TCP 2099 TCP 2099 AW (x) A For ConAPI Client/CMS_JServer connection Web Application Server B
Web Application Server A SQL TCP 1433
HTTP HTTPS LDAP SMB over IP DB Server B Replication Services SQL
TCP 80 TCP 443 TCP 389 UDP 445 TCP 7500 TCP 1433 UDP 389 TCP 445
CallManager (x) CallManager (x) Domain Controller DB Sever B DB Server A DB Server A HDS (x) A HDS (x) B
16
Chapter 1: Cisco ICM/IP Contact Center Port Utilization Cisco Unified Expert Advisor Port Utilization
Notes
RMI Registry
TCP 2099
TCP 2099
AW (x) B
For ConAPI Client/CMS_JServer connection
HTTP HTTPS AW A RMI Registry
TCP 80 TCP 443 TCP 2099 TCP 2099
CallManager (x) CallManager (x) DB Server A For ConAPI Client/CMS_JServer connection Ping Port for ConAPI services For ConAPI Client/CMS_JServer connection Ping Port for ConAPI services
CmsNode AW B RMI Registry
UDP 9000
AW A
TCP 2099
TCP 2099
DB Server B
CmsNode
UDP 9000
AW B
These assume all server names are either TCP/IP addresses or DNS names (hence no NETBIOS port requirements). Ports are also required to access all Unified Contact Center Management Portal servers for support reasons (either pcAnywhere or Terminal Services). Note: This list does not include standard Windows ports such as DNS and Kerberos.
Cisco Unified Expert Advisor Port Utilization

The following table shows which UDP and TCP ports are used by the Cisco Unified Expert Advisor OAMP (Operations Console) Server, Runtime Servers and Reporting Server. Note: In most cases (marked with an asterisk) the port numbers are configurable , so what is shown here represents the defaults which are in effect when the system is installed.
Table 5: Cisco Unified Expert Advisor Port Utilization
Server or Application Protocol
Server Protocol/Port
Remote Protocol/Port
Remote Device
Notes
HTTPS HTTP
TCP 443 TCP 80
Operations Console secure port. Operations Console non-secure port.
17
Chapter 1: Cisco ICM/IP Contact Center Port Utilization Cisco Unified CRM Connector
Server or Application Protocol
Server Protocol/Port
Remote Protocol/Port
Remote Device
Notes
OpenWire
TCP 6666
Cisco Unified Expert Advisor Runtime Server and Cisco Unified Expert Advisor Reporting Server Cisco Unified Expert Advisor Runtime Server
ActiveMQ message broker connections to Cisco Unified Expert Advisor Operations Console. ActiveMQ message broker connections to Cisco Unified Expert Advisor Operations Console.
OpenWire
TCP 61615
SIP over TLS TCP 5061 *
TCP 5061 *
Cisco Unified Presence, Unified SIP secure communication. CVP, and Cisco Unified Communication Manager Cisco Unified Presence, Unified SIP non-secure CVP, and Cisco Unified communication. Communication Manager Unified ICM ACMI (Gateway) Cisco Unified Expert PIM Advisor to Unified ICM Communication. Note: IM is performed over the SIP connection between Cisco Unified Expert Advisor Runtime and Ciso Unified Presence. See SIP entries above.
SIP
UDP/TCP 5060 *
UDP/TCP 5060 *
ACMI
TCP 42067
IM
Note: * denotes that port is user configurable. Port listed is the default port. OpenWire specification is available at http://activemq.apache.org/ openwire-version-2-specification.html.
Cisco Unified CRM Connector

For Product Revision 1.0(1)
Table 6: Cisco Unified CRM Connector for SAP
Notes
CRM Connector for SAP
TCP 8080 (however, this port can be adjusted via the registry)
SAP ICI connection
18
Chapter 1: Cisco ICM/IP Contact Center Port Utilization Cisco Voice Integration to Genesys Call Center
Notes
CRM DataStore for SAP
TCP 42029
CRM Connector for SAP
Table 7: Cisco Unified CRM Connector for Microsoft CRM, Oracle PeopleSoft, Salesforce.com
Notes
CRM Connector Server TCP 80 MSCRM Server TCP 81
.NET Adapter, Administration Tool MSCRM Client CRM Adapters
"Default Web Site" in IIS Manager. MSCRM only. Configurable in \Program Files\Cisco\CRM Connector\MCIS\Config.ini Remoting Port. Default port for side A. Configurable in the Config.ini file [CTIModule Setting] Port_A. Default port for side B. Configurable in the Config.ini file [CTIModule Setting] Port_B.
CRM Connector Server TCP 5666
.NET Adapter
TCP 5558
Agent Desktop Cisco CTI Server
Cisco CTI Server
Server Administration Configurable under Tool \Program Files\Cisco\CRM Connector\MCIS\Config.ini and \Program Files\Cisco\CRM Connector\ Server Administration Tool\WebComponent\ server.config
Cisco Voice Integration to Genesys Call Center

Server or Application Server Protocol/Port Remote Protocol/Port Remote Device Protocol Notes
Genesys System Interoperability Manager
TCP 2555 (however, this port can be adjusted via the registry)
Genesys T-Server Alcatel A4400
CSTA
19
Chapter 1: Cisco ICM/IP Contact Center Port Utilization Cisco Voice Integration to Genesys Call Center
20

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Port Utilization Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted

Port Utilization Table Column Definitions

Cisco ICM/IP Contact Center Enterprise Edition Port Utilization

Server or Application Server Protocol/Port Protocol

Remote Remote Device Protocol/Port

ICM Router (Side B) (MDS)

Private Low: TCP 41004 + (Instance Number * 40)

Server or Application Server Protocol/Port Protocol

Remote Remote Device Protocol/Port

Server or Application Server Protocol/Port Protocol

Remote Remote Device Protocol/Port

Server or Application Server Protocol/Port Protocol

Remote Remote Device Protocol/Port

Real Time Feed Real Time Feed

AW Historical Data Replication Server (HDS)

AW Historical Data Replication Server (HDS)

Real Time feed Real Time feed

Webview with SSL-enabled Authentication only, requires HTTP as well as HTTPS

Server or Application Server Protocol/Port Protocol

Remote Remote Device Protocol/Port

CTI OS Supervisor Desktop

Server or Application Server Protocol/Port Protocol

Remote Remote Device Protocol/Port

TDM Process Communications

Server or Application Server Protocol/Port Protocol

Remote Remote Device Protocol/Port

Connects to CTIserver, listens for VRU PIM

TCP 44444 TCP 1024 Configurable

Symposium PIM Network Interface Controllers (NIC)

TCP 445 UDP 445

TCP 389 UDP 389

Server or Application Server Protocol/Port Protocol

Remote Remote Device Protocol/Port

LDAP SSL LDAP GC LDAP GC SSL DNS

TCP 636 TCP 3268 TCP 3269 TCP 53 UDP 53

NTP SQL Server

UDP 123 TCP 1433 UDP 1434 see Q287932

TCP 5631 UDP 5632

TCP 5900 TCP 5800 (Java HTTP)

Server or Application Server Protocol/Port Protocol

Remote Remote Device Protocol/Port

HTTP Data Replication TCP 8080 VPN/Terminal Services TCP 3389

Call Recording Server Call Recording Server

Cisco Agent Desktop (CAD) Port Utilization

Server or Server Protocol/Port Remote Remote Device Application Protocol Protocol/Port

Server or Server Protocol/Port Remote Remote Device Application Protocol Protocol/Port

Server or Server Protocol/Port Remote Remote Device Application Protocol Protocol/Port

Cisco ICM Logger

Agent, Team, and Skill Lookup Rascal

MSSQL AXL (SOAP) Dynamic

TCP 1433 TCP 80

Cisco ICM Distributor Cisco CallManager

Cisco Remote Monitoring Suite (RMS) Port Utilization

Table 3: Cisco Remote Monitoring Suite (RMS) Port Utilization

Server or Application Server Protocol/Port Protocol

Remote Remote Device Protocol/Port

Logger LGMapper LGArchiver Listener (Peer)

Third Party Listener

(e.g. CVP) SDDSN Server <> Listener

Cisco Unified Contact Center Management Portal Port Utilization

Server or Application Server Protocol/Port Remote Protocol/Port Remote Device Protocol

Web Application Server A SQL TCP 1433