INFORMATION TECHNOLOGY

GENERAL PROFICIENCY

SCHOOL BASED ASSESSMENT

General Information

You are employed by CayCars, a new company, to help computerize their car servicing and
repair business. You will use suitable software to produce database, spreadsheet, word
processing and website solutions as well as a programming application to design and implement
a computer-based solution that can assist in making the running of the business more efficient.

In particular, you have been asked to

 Produce a fillable form,
 Create a mail merge invoice
 Keep track of customers and vehicles which are booked in for service or repair in a
database.
 Produce queries and reports to help analyse the daily functions of the business.
 Produce a spreadsheet which allows analysis of the data collected by the company on
service jobs done over a three (3) month period.
 Create a website that allows customers to order services.
 Develop a program that records customer data and calculate total cost of job.

The data collected for analysis will be over the first three months of operation (January to
March).

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INFORMATION TECHNOLOGY
GENERAL PROFICIENCY

DATABASE

In this section you will use Microsoft Office to produce a database template that will assist in
the running of the business.

The following information is relevant to this section of the assignment:

Information to be gathered:

 Keep an efficient record of customers, create a CUSTOMER table.

 Keep an efficient record of different vehicles seen by the garage, a VEHICLE table
must also be created.
 When a customer contacts the garage to book in their car, the receptionist checks to see
if this is a new customer. If so, a new record is added to the CUSTOMER table. The
information required is customer ID, name, address, telephone(s) and email address. A
new record is also added to the VEHICLE table, storing the owner ID, vehicle ID
(VIN), make, model, registration no. and year of manufacture.
 A customer may own more than one vehicle.

The booking process:

A receptionist books in a vehicle by opening a JOB table. The vehicle is automatically

assigned a job number. The other information entered in the table to complete the booking is
date of job, type of job required (shown in Table 1).

Table 1
15 Point Service (PSER) Tyre Repair (TYR)
Engine Repair (ENG) Warranty Service (WSER)
Brake Special Offer (BSO) Oil Change Offer (OCO)

The next available mechanic completes the job and provides the following information to
office staff:

 his initials
 the total cost of parts used
 the total hours worked (rounded up to the nearest hour)

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The office staff updates the records and calculates the bill total. When a job is completed, the
customer may pay at least 50% of the cost before the vehicle leaves the compound. Customers
must clear all balances before new work is done on their vehicle.

Additional information:

 The rate for all jobs is $55 per hour, except cars that are under warranty (WSER),
which is free.
 CayCars has been given the exclusive service agreement for servicing new Honda cars
up to 2 years old. Only parts are paid for in such jobs.
 There are 4 mechanics presently working for the company.

Tasks to be performed

a. Create the Customers, Vehicles and Jobs tables. Use suitable data types and field sizes.
Index the tables appropriately.

b. Populate the tables with suitable data (a minimum of 15 records per table). Ensure that
you use an appropriate range of data to test ALL the specific outcomes in the
requirements outlined for the queries.

FORMS & QUERIES REQUIRED

The following queries will be used to test the database template for the new computerized
system:

1. List the last name and district of all Hondas registered in Georgetown. Name this
query CUSTCARS.

2. List the Mechanic, job date, job number type of service and the make and model of
the vehicle sorted on Mechanic in descending order. Name this query JOBSORT.

3. Use a query to calculate the balance to be paid by each customer. Name this query
BALANCE.

4. Provide a listing of the total income generated from parts used in the vehicles under
warranty. List the owners and details for these cars. Name this query
WARRANTYLIST.

5. The number of each type of job done between 1st January and 1st March. Name this
query JOBCOUNT.

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 6. CAYCARS has a new customer with two vehicles. Use forms and sub forms to
update the database. Name the form CUSTUPDATE.

7. Create a report showing all jobs carried out by the mechanics, grouped by mechanic,
and sorted on customer name. In addition, the report should display the fields make,
model, hours worked, job type, cost of parts, the total hours billed. The report should
have the company name and “Job Status” as its title. (MECHREPORT)

NB: Use the Database mark scheme to ensure that all aspects are included in your
documents.

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 INFORMATION TECHNOLOGY
GENERAL PROFICIENCY

WORDPROCESSING

In this section you will use Microsoft Word to produce the documents to assist in the running
of the business.

Mail Merge
Create invoices for all customers.

(a) The invoice must be on the company letterhead (include a company logo, the name,
postal address, email address and Telephone # of the garage). A company motto should
appear in the footer centered on all pages of correspondence from the garage.
(b) The invoice should include the fields job number, date of job, mechanic initials, vehicle
ID, job description, parts cost, mechanic hours, labour cost, total cost.

Use the Mail merge function to produce the invoices for customers.

Fillable Form
Create a fillable form for customers to order services online. The form should capture the
customer’s personal details as well as general car information.

NB: Use the Word processing mark scheme to ensure that all aspects are included in your
documents.

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INFORMATION TECHNOLOGY
GENERAL PROFICIENCY

WEBPAGE DESIGN

Create webpages to promote CayCars Ltd. using Microsoft Publisher or an online web design
programme. Your webpage should contain, at minimum, the following:

a. at least three webpages

b. a logo depicting the concept of the project.
c. defined areas on the page for navigational links and content.
d. at least two (2) of the following:
 a link to a location within the web page.
 a link to an email address.
 a link to another web page (which may or may not exist); and,
 a link to user-created files.

NB: Use the Webpage mark scheme to ensure that all aspects are included in your

documents

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 INFORMATION TECHNOLOGY
GENERAL PROFICIENCY

SPREADSHEET

In this section you will use Microsoft Excel to produce the Spreadsheet templates to assist in
the running of the business. The company proposes that after three (3) months it will analyse
various financial aspects of the business.

OUTCOMES REQUIRED

You will need to import the necessary data from the database to enable you to carry out the
following tasks:

 Mechanics are to be paid a quarterly bonus, based on the amount of money they
have brought into the company. The bonus is calculated at 10% of the total
billed in the three-month period.

 Create charts comparing each mechanics job assignments.

Section A.

1. Import the necessary tables and/or queries from the database with the headings
below.

MECHANIC DATE OF CUSTOME TYPE REG HOURS COST OF

MAKE MODEL
INITIALS JOB R ID OF JOB NO. BILLED PARTS
HOND
AA JAN 24, 2022 A123 PSER FIT 123 456 2.5 $200
A

2. The introductory rates for jobs are as follows:

$5
15 Point Service (PSER) $55 Tyre Repair (TYR)
5
Engine Repair (ENG) $55 Warranty Service (WSER) $0
$5
Brake Special Offer (BSO) $55 Oil Change Offer (OCO)
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Note that these rates will change in the next quarter.

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 3. Add the columns Job Rate and Total Cost and populate these columns with
appropriate data. Calculate totals for each of these columns

4. Sort the table first by Mechanic and then by Job Date.

5. Show all money as currency.

6. Name this sheet Section A.

Section B.

1. Simulate what the income would be should the job rates change to the following:

15 Point Service (PSER) $65 Tyre (TYR): $20

Engine Repair (ENG): $75 Warranty work (WSER): $0
Brake Special Offer (BSO): $50 Oil Change Offer (OCO): $50

2. The management would like to know the maximum, minimum and average hours billed
by each mechanic. Create a suitable spreadsheet layout to clearly show this
information.

3. Name this sheet Section B.

Section C.

Using a pivot table to create a summary table on a separate worksheet to show the number of
jobs and total income for each type of job over the quarter as shown below:

TYPE OF JOB TOTAL JOBS DONE AMOUNT EARNED

Service
Engine
Tyre
Warranty
Brake
Oil Change
Total:

Name this sheet Section C.

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Section D.

Create appropriate charts to display:

1. the amount of each job carried out by the company over the three (3) month period
2. the bonus amounts made by each mechanic.

The chart should have titles and axes labeled appropriately.

NB: Use the Spreadsheet mark scheme to ensure that all aspects are included in your

documents

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INFORMATION TECHNOLOGY
GENERAL PROFICIENCY

PROBLEM SOLVING
In this section you will use PASCAL to create a program to assist in the running of the
business.

There are four mechanics working for the company.

Develop a program that accepts as input – the job required on the vehicle, the cost of parts,
the initials of the mechanic assigned to the job and the time it took to finish the job, for an
unspecified number of customers. The algorithm should determine the labour cost for each job
entered which is based on the following pricing schedule:

15 Point Service (PSER) $115 Tyre (TYR): $40

Engine Repair (ENG): $200 Warranty work (WSER): $0
Brake Special Offer (BSO): $125 Oil Change Offer (OCO): $85

The algorithm should also determine and print the total cost of each job. It should also be
able to produce a total number of each type of job along with the total income generated
for each type of job.

Finally, design and execute a trace table that traces the number of jobs in each section and
determines the total income earned. The table should also determine the least and most
profitable job type. The table should demonstrate at least 6 iterations.

NB: Use the Problem-Solving mark scheme to ensure that all aspects are included in
your documents.

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