Summer Internship Project

Report

On

“A study on Employee satisfaction Level at Patel Enterprise”

At

Patel Enterprise

Submitted to

Institute Code: 05

Bhagwan Mahavir College of Management (MBA)

Under the guidance of

Prof. Ankita Valera

Assitant Proferssor

In partial fulfilment of the requirement of the award of the degree of Master of

Business Administration (MBA)

Offered By

Bhagwan Mahavir University

Surat.

Prepared By:

Limbani Bhumit Rameshbhai

20050301028

MBA (Semester-III)
September 2021

1
 Student Declaration
I hereby declare that the Summer Internship Project Report “A Study on
Employees Satisfaction Level in Patel Enterprise” is result of my own work and my
indebtedness to other work publications, references, if any, have been duly
acknowledged. If I am found guilty of copying from any other report or published
information and showing it as my original work or extending plagiarism limit, I
understand that I shall be liable and punishable by the university, which may include
“fail” in examination or any other punishment that university may decide.

Enrollment No. Name Signature

20050301028 Limbani Bhumit Rameshbhai

Place: ……………….. Date:……………………….

2
 CERTIFICATE OF EXAMINER

This is to certify that project work embodied in this report entitled “A study on
employees satisfaction level in Patel Enterprise” was carried out by Limbani
Bhumit Rameshbhai 20050301028 of Bhagwan Mahavir College of
Management , 123.

The report is Approved / Not Approved.

Comments of External Examiner:

This report is for the partial fulfilment of the requirement of the award of the degree
of Master of Business Administration offered by Bhagwan Mahavir University.

(Examiner’s Sign)

Name of Examiner:
Signature:
Date:
Place:
Plagiarism report page

3
7. PREFACE:

As a part of the MBA circulam and in order to gain pratical knowledge in the field of
management, I have required to make report on “A study on employees satisfaction
level in Patel Enterprise”. The besic objective behind going this project report is to
get pratical knowledge from the company.

Doing the project report helped me to enhance my knowledge regarding the work in
to the emplyees satisfaction in Patel Enterprise. Through this report I come to known
about importance of HR Department and other management committee to satisfy the
employee.

4
8. ACKNOWLEDGMENT:

I would like to take this opportunity to acknowledge and express my gratitude to all
the people directly or indirectly related to the completion of my project.

I whole heartly thank my project guide, Prof. Ankita Valera, for supporting me with
his valuable assistance and involvement in my project from start to its final form.

I would also like to thank my colleagues, teaching and non-teaching staff members of
Bhagwan Mahavir College of Management (MBA) and my family who were a
constant support and hepled me in times of need.

5
12. EXECUTIVE SUMMARY:

I have the taken the opportunity of doing the project on “A Study on Employees
Satisfaction Level in Patel Enterprise”. In this project the main objective is to study
the job satisfaction of the employees and improve the satisfaction level. This directly
reduce the employees turnover at Patel Enterprise.

The research design of the study is descriptive in nature. To study the impact of
employee satisfaction, I have used primary as well as secondary data. The research
study is on non probability convenience sampling method. The Date is collected
through questionnaire and the sample size is 118 employees.

The result of the study discovered that employees are satisfied with overall
infrastructure facility of the company. Organization can provide the training to all the
employees, clearly communicate the goals, strategies, policies to the employees.

6
9. TABLE OF CONTENT:

Chapter Content Page No.

2. Student Declaration 2
3. Certificate of completion (College)
4. Certification of Examiner 3
5. Certificate of completion (Company)
6. Plagiarism report 4
7. Preface 5
8. Acknowledgment 6
12. Executive summary 7
Industry overview
13. ∙ Basic overview of industry 11-15
∙ Major Players
Company Overview
∙ History
∙ Mission, visions etc.
14. 16-36
∙ Management
∙ Products
∙ Overview of different departments etc.
15. Review of Literature 37-38
16. Introduction to topic 39
∙ Introduction
∙ Statement of problem
∙ Research Objectives
∙ Scope of the study
∙ Research hypothesis (If any)
∙ Research design (Research Type)
17. 40-42
∙ Data sources (Primary and secondary sources)
∙Sampling Design
Sample Size
Sampling Method
Sampling Unit
∙ Limitations of the Project
Data Analysis and Interpretation
∙ Tabular representation of data
18. ∙ Charts 43-64
∙ Statistical tests
∙ Analysis and Interpretation
19. Findings & Suggestions 65-66
20. Conclusion 67

7
 Annexure
21. 68-69
∙ Annexure - Questionnaire
22. Bibliography 70

8
10. LIST OF TABLE:

S. No. Content Page No.

9
13. INDUSTRY OVERVIEW:

13.1 INDIAN ENGINEERING AND CAPITAL GOODS INDUSTRY:

The engineering sector is the largest of the industrial sectors in India. It accounts for
27% of the total factories in the industrial sectors and represents 63% of the overall
foreign collaborations. India’s engineering sector has witnessed a remarkable growth
over the last few years driven by increased investment in infrastructure and industrial
production. The engineering sector, being closely associated with the manufacturing
and infrastructure sectors, is of strategic importance to India’s economy.

India, on its quest to become a global superpower, has made significant stride towards
developing its engineering sector. The Government has appointed Engineering Export
Promotion Council (EEPC) as the apex body in charge of promotion of engineering
goods, products, and services from India. India export transport equipment, capital
goods, other machinery/equipment, and light engineering products such as castings,
forgings, and fasteners to various countries of the world. The Indian semiconductor
industry offers a high growth potential area as industries which source
semiconductors as inputs are themselves witnessing high demand.

Market size

Turnover of the capital goods industry was estimated at US$ 92.00 billion in 2019 and
is forecast to reach US$ 115.17 billion by 2025.

India exports engineering goods mostly to US and Europe, which account for over
60% of the total export. Engineering exports were recorded at US$ 75.90 billion in
April (FY20) and reached US$ 60.25 billion in January (FY21). Index of industrial
production (IIP) for electrical equipment industry stood at 105.5 in FY20.

In June 2021, the country’s engineering goods exports recorded a 52.61% increase
compared with the same interval last year.

Investments

10
According to The United Nations Conference on Trade and Development
(UNCTAD), India ranked among the top 10 recipients of Foreign Direct Investment
(FDI) in 2019, attracting US$ 49 billion in inflows, a 16% increase from the previous
year, driving FDI growth in South Asia.

FDI inflows for miscellaneous mechanical and engineering sectors stood at US$
3,669.51 million between April 2000 and December 2020 according to the data
released by Department for Promotion of Industry and Internal Trade (DPIIT).

In the recent past, there have been many major investments and developments in the
Indian engineering and design sector: 

 In April 2021, Tata Power, in collaboration with Hitachi ABB Power Grids and
Cargill, commissioned India’s largest natural ester-filled 110/33/22 kV, 125 MVA
power transformer in the Mumbai Transmission network at the Bandra-Kurla
Complex receiving station.
 In March 2021, Hitachi ABB Power Grids Ltd. bagged order worth Rs. 160 crore
(US$ 21.66 million) to supply transformers to the Indian Railways.
 In January 2021, Tesla, the electric car maker, set up a R&D centre in Bengaluru
and registered its subsidiary as Tesla India Motors and Energy Private Limited. 
 In December 2020, Daimler India (a commercial vehicle maker), which recently
set up 10 new touch points, is focusing on network expansion. The company plans
to have at least 350 dealerships pan-India by 2022. 
 In November 2020, Larsen & Toubro delivered the first hardware—a booster
segment—for the Gaganyaan Launch Vehicle to ISRO, ahead of schedule.

Government Initiatives

The Indian engineering sector is of strategic importance to the economy owing to its
intense integration with other industry segments. The sector has been de-licensed and
enjoys 100% FDI. With the aim to boost the manufacturing sector, the Government
has relaxed the excise duties on factory gate tax, capital goods, consumer durables
and vehicles.

 In April 2021, Under the Development cum Production Partner (DcPP)

programme, Defence Research and Development Organisation (DRDO) allowed

11
 private sector firms to develop and produce missile systems, such as vertical
launched surface and air missile system programmes, to promote the domestic
defence industry.
 In March 2021, the Karnataka government launched the ‘Karnataka Engineering
Research & Development (Engineering R&D) Policy 2021’ to help anchor the
sector’s potential by creating 50,000 new jobs and increasing the state’s
contribution to 45% in this sector.
 The Indian telecom equipment market is likely to increase owing to the
government’s Rs. 12,195 crore (US$ 1.6 billion) production-linked incentive
scheme approved for telecom gear manufacturing in February 2021.
 In November 2020, to strengthen the capital goods sector, the government has set up
a 22-member inter ministerial committee through initiatives, which will help this
sector to effectively contribute to the national target of achieving a US$ 5 trillion
economy and a US$ 1 trillion manufacturing sector.
 In the Union Budget 2021, the government has given a massive push to the
infrastructure sector by allocating Rs. 233,083 crore (US$ 32.02 billion) to
enhance the transport infrastructure.
 Government approved the ‘Production Incentive Scheme’ (PLI) for large-scale
electronics manufacturing.

Road Ahead

Turnover of capital goods industry is expected to increase to US$ 115.17 billion by

2025F. India’s engineering R&D market will increase from US$ 36 billion in FY19 to
US$ 42 billion by FY22.

India needs Rs. 235 trillion (US$ 3.36 trillion) of investment in infrastructure in the
next decade (2020 29).

The export of engineering goods is expected to reach US$ 200 billion by 2030.

Note: Conversion rate used for May 2021 is Rs. 1 = US$ 0.01365

Note: F- Forecast

13.2 Major Players:

12
1. Godrej:

Godrej Interio is India’s largest furniture brand in both home and institutional
segments. We started our journey from manufacturing the humble Storwel cupboard
80 years back to an altogether new avatar with vibrant, innovative and diverse product
portfolio – it’s been a brilliant and exciting journey for us.

We love bringing alive your dream space. We emphasize comfort and aesthetics while
delivering well designed and functional furniture to you.

True to the Godrej mission to conserve the environment, we design products, set up
processes and use raw materials consciously to do our bit to preserve natural
resources.

With presence over 430 cities with 52 company owned stores and over 800 dealers,
we are one of the largest divisions of Godrej & Boyce Mfg. Co. Ltd. - part of the
Godrej Group, one of India’s largest engineering and consumer product group.

2. Ebco:

Ebco was founded in 1963 as a Tool Room and subsequently diversified into furniture
hardware and has ever since become India's leading manufacturer in the industry.
Ebco art design and product development department which uses the latest 3D design
software and CNC Machining Technology. This enables us to launch new products
every month. Our Tool Room capacities have increased significantly which has
reduced product development lead time. Our corporate office is located in India's
financial capital, Mumbai; we have three manufacturing plants and multiple
warehousing facilities north of Mumbai in the towns of Vasai and Palghar,
Maharashtra.

3. Zuari Furniture

13
Zuari offers a wide range of products including cots, wardrobes, dressing tables,
sofas, dining sets, wall units, TV trolleys, computer tables and office furniture. Its
wide and affordable offerings, with their sleek and trendy looks make a style
statement. It is the understanding of the Indian consumers that paved the way for
Zuari’s success. A strong distribution network of 60 distributors and more than 500
dealers has helped Zuari reach its customers, through the length and breadth of the
country with excellent after sales service.

4. Nilkamal Ltd.:
Nilkamal has become a household name owing to its quality and reach of moulded
furniture business across the deepest pockets of the country. Nilkamal has to its credit,
of being the world’s largest producer of moulded plastic furniture giving it an edge
over competition.
Nilkamal as a brand has created waves not only in India, but also in the International
Markets as well. From developed and sophisticated markets of North America and
Australia, to developing markets in Africa, South America and GCC, Nilkamal
products are available in as many as 30 countries. Keeping abreast with today’s times,
Nilkamal products are not only available at leading retail stores, dealers’ outlets and
institutions, but also though online.

14. COMPANY OVERVIEW:

14.1 History:
14
Patel Enterprise is a reputed manufacturer and supplier of flush doors and block
board. It is a result of strong desire to produce a high quality flush door and block
board. It has been emerged as a learning brand name “Rhino”. Block board are widely
used by various industries to make furniture and doors are mainly used for securities
and privacy purpose in house and offices. It provides variety of door and boards to
their customer’s at affordable prices and superior quality.
The stable and strong flush door and block board of Patel Enterprise has entered the
Indian market with a bang and as the name suggests Rhino is an engineered product
made with a wood with a strong binder, processed in the most hi-tech machinery.
Rhino flush door and block board is available in pre-laminate flush door and block
board offers superb choice of unlimited surface design.
It offers the below mentioned exclusive range of products conforming the
expectations offer by their customer’s:
1. Full pine wood door and board with okoume/ gurjan face
2. Mix wood door with okoume/ gurjan face.
It is engaged in eco-friendly production methods that does not cause any harm to the
environment. And they are also maintaining friendly relation with their customers as
well as vendors. Rhino products are known for their toughness, better durability and
ease of use. Their specialization of wooden based flush door and block board
manufacturing, processing, trading and after sales maintenance services have helped
us earn prestige in Indian market.
14.2 Vision, Mission, and Objectives:
Vision
 Make every house full of color and life.
 Help country gain a significant position globally.
 Make every houses protected with doors.

Mission
 Maintain status of being leader in furniture manufacturing industry by making
new innovations and by using new technology.

Objectives
 Improving the customer satisfaction through the good quality of products.

15
 The creation of unique, innovation and healthy products.
 To become as the best wooden based doors and block board company in India.

14.3 Management:
Table No. 14.1

Company Name Patel Enterprise

Established date 19th October 2019

Address Block No. 151/152, Plot No. A-
3/3, Road No. 10, Sachin
Udhyognagar, Vanz, Sachin,
Surat-394230
Mobile No. 8160565601
Email address patelenterprise1121@gmail.com
Nature of business Manufacturing
No. of Employees 150
Production Type Semi-Automatic
Annual Revenue 2CR
Company Category Partnership firm

Partners of Patel Enterprise:

1. Mr. Virjibhai Patel
2. Mr. Punitbhai Patel
3. Mr. Niravbhai Patel
4. Mr. Yatinbhai Patel

14.4 Product:
1. Flush Door

16
 Pine Wood Door:
Pine wood doors are those doors which are made with imported pine wood which
gives the advantage of light weight and make itself unique by designs and figures.
This product could be customised as per the customer requirement. The
customised can be on the basis of faces and size. There are two types of faces; i).
Gurjon Faces, ii) Okuma face. The available size for this product on the basis of
thickness are 30mm, 35mm and 45mm.
 Hard Wood Door
Hardwood Door are those door which are made with the mix type of woods like
Neem, Haldu, Unknown local fire woods, mango tree wood etc. Due to heavy
weight it has the disadvantage of bending after the usage after some year. This
product is also customised as per customer’s requirement. The customised can be
on the basis of faces and size. There are two types of faces; i). Gurjon Faces, ii)
Okuma face. The available size for this product on the basis of thickness are
30mm, 35mm and 45mm.
2. Block Board
 Pine Wood Board
Pine Wood Block Board is substitute product of Plywood which is used in
making furniture in offices and homes. this made up of imported pine wood.
This product size are 6*3, 6*4, 7*3, 7*4, 8*3 and 8*4 with thickness of 25mm.
Block board is a type of plywood that is engineered in a special way. It is
pressured in such a way that the softwood strips are found between two layers of
the wood veneers in the core of the sheet.

14.5 Departments:
 Human Resource Department
 Production Department
 Marketing Department
 Finance Department

17
HR Department:
Personal or HR Department is considered with managing people working in an
organization. It covers all levels of personal work taking place in an organization.
It is mainly concerned with dealing employees both as an individual and as a
group.
Objectives
1. To look after the welfare facilities provided to the employees.
2. To strive for proper training and development of employees.
3. To ensure that each and every employees of a company gets equal chance for their
development.
4. To consider the employees ideas and suggestions while decisions are taken.
5. To build and maintain a good relation among all employees at all levels of
organization.
HR Structure:
Table No. 14.2

HR Manager

Labour Officer

Time Keeper

Supervisor

Labour

Policies of Human Resource Department:

Patel Enterprise has a different set of requirement and hence they have accordingly
developed their HR policies. Their HR policies provides generalised guidance
towards the approach they should adopt for the working in their organization.
Various HR policies at Patel Enterprise which serves as a reference point to the
company regarding HR concerns are as follows:

18
1. Policies For Record Keeping
At Patel Enterprise well documentation is believed in and hence they properly record
the important and crucial information at their organization.
Various means of documentation are
 Hiring forms: While hiring employees in the organization hiring forms are filled
by the prospective employees.
 Receipt of payment: Payment at this organisation is electronically transferred and
such receipt for payment is generated.
 Leave of absence: Formal communication is encouraged in this organisation and
written application for leave is also to be filled.
2. Payment Policy
Employees at the organization are paid on 15 of every coming month for their work in
the previous month and the payment is to be made through bank in the accounts of the
employees.
Recruitment
Recruitment is the process of finding and hiring the best and most qualified candidate
for a job and in a timely and cost effective manner. With the objective of finding out
person who are best qualified for positions within the company for attending
organisational goals. In Patel Enterprise recruitment is made after identifying the need
of personnel in the organisation. It is a function which is performed least frequently as
once the whole staff of the company is working well they do not require frequent
recruitment they usually recruit if the plant capacity is expanded or if employee
turnover takes place.

Sources through which the company recruits are:

1. Employee Reference
The main source of recruitment for this company is employee reference. Most of the
hiring at the organization be it of technical or office personnel is through the reference
of existing employees in the organization. They find this most suitable and effective
medium of recruitment as the existing employees already are familiar with the

19
working scenario at the company and
hence brings in most suitable
employees through their reference.
2. Contracting
The non skilled workers are hired by
the company through contracting.
The company deals with the
contractor which provides the
organization with required number of
workers.
3. Advertisements
It is the least used method of recruitment used by the company. They use it at initially
hiring when the company started its functioning and they use this source very rarely.

Selection
Selection is the act of choosing the most suitable candidate for the vacant position in
the organisation. With the objective to hire the most capable person for the vacant
position.
At Patel Enterprise selection of employees are done by interviewing and evaluating
candidates for a specific job and on the basis of certain criteria. Selection of employee
takes place under following steps:
1. Person’s comes in the organization on the reference of other existing employees or
through any other means.
2. Interview: The person applying for the vacant position is interviewed by the
management.
3. Reference check: The employer verifies the reference suggested by the candidate.
4. Verification: The candidate id then verified under KYC norms by the company at
the nearer police station.
5. Selection decision: At last the final selection decision is taken by the company.

Training
There are mainly 2 types of training provided:
 On the job training
20
 Off the job training
The main objective of Patel Enterprise behind providing training to their work and
employees are to improve:
 Capability
 Capacity
 Productivity
 Performance
Patel Enterprise provides on the job training as more of practical handling of
equipment and quality checking is done as their company.

Wages
Payment is made in terms of wages to the non permanent workers in the organisation
which works as helper or other such works on non regular basis. Such employees are
brought in the organisation by the contractors. Company do not directly deal with
such workers as the contractor acts an intermediary and payment to them is also made
through the contractor. Such workers are non- technical, non -operating staff.
Generally their wage scale lies between 300-400 and around 40 labours are required
on daily basis.

Salary
Salary is paid to the permanent employees of the organisation there are various pay
scale for various posts under their remuneration policy. Around 60 employees works
as permanent staff in the production plant these are all skilled personnel. The
classification of payment category as per designation is as follows:

Salary scales: Table No. 14.3

Workers (non- technical, non- Rs. 9000

skilled)

Operators (skilled, technical) Rs. 15000 – Rs. 20000

21
 Supervisor Rs. 20000 – Rs. 25000

Manager Rs. 40000 – Rs. 60000

Payment is made to the employees for public holidays as well as for days when offs
are declared by the company because of power cuts or such.
Bonus is also provided to all employees generally only once in a year at Diwali that is
one month salary.

MARKETING DEPARTMENT:
For any organization whether it belongs to manufacturing sector or services sector one
vital and key area where the organization needs to concentrate is over the proper
marketing of their products.
Patel Enterprise also pays a specific attention on the marketing part by conveying the
information about the use, quality and value of a product i.e. Flush Door and Block
Board.
The company has its marketing department spread over Mumbai, Bangalore and
Eastern areas. From where they use to deal with all their marketing aspects. The
company is working precisely behind marketing of their product. But as the company
deals in B2B business more of marketing is not required by them and such specific
amount of fund is not reserved for it.
Patel Enterprise ensuring the quality of their product focuses on new innovation and
research in order to cope up with the market change and customers requirements. All
this activity is handled by the sales executive of the company.

The main area where the company focuses is on:

 Innovation in their product.
 Promotion of their product.
 Connecting customers to their products.
 Business development.

22
 Monitoring the competition.

The objectives of the marketing department of the company are as follows:

 Create awareness of the business and its product as well as build strong
relationship with the customers and suppliers.
 Involve their customers while making decision regarding product innovation or
change.
 Broadening the customer’s base and finding opportunities that would create more
revenue for the enterprise.
 Environmental analysis and marketing research.
 Develop their total marketing effort.
 Proper price planning.
 Forming logistical relationships with the intermediaries, physical distribution,
inventory management etc.
 Promotion planning.
 Product planning.
 Analyzing and studying the strategies of their competitors.
Proper development of strategies to drive growth and profitability, plan the attack and
execute them.

Marketing Department Structure:

Table No. 14.4

23
 Sales Executive

Sales Manager

Godown Keeper
4 P's With Competitors

Product
1. Flush Door
 Pine Wood Door:
Pine wood doors are those doors which are made with imported pine wood which
gives the advantage of light weight and make itself unique by designs and figures.
This product could be customised as per the customer requirement. The
customised can be on the basis of faces and size. There are two types of faces; i).
Gurjon Faces, ii) Okuma face. The available size for this product on the basis of
thickness are 30mm, 35mm and 45mm.
 Hard Wood Door
Hardwood Door are those door which are made with the mix type of woods like
Neem, Haldu, Unknown local fire woods, mango tree wood etc. Due to heavy
weight it has the disadvantage of bending after the usage after some year. This
product is also customised as per customer’s requirement. The customised can be
on the basis of faces and size. There are two types of faces; i). Gurjon Faces, ii)
Okuma face. The available size for this product on the basis of thickness are
30mm, 35mm and 45mm.

2. Block Board
 Pine Wood Board

24
 Pine Wood Block Board is substitute product of Plywood which is used in
making furniture in offices and homes. this made up of imported pine wood.
This product size are 6*3, 6*4, 7*3, 7*4, 8*3 and 8*4 with thickness of 25mm.
Block board is a type of plywood that is engineered in a special way. It is
pressured in such a way that the softwood strips are found between two layers of
the wood veneers in the core of the sheet.

Price

Patel Enterprise is concerned with qualitative product hence have priced their product
at premium category.

Their particle board are priced relatively higher as compared to their competitors.
They offer a wide range of products and have priced their product according to their
product category.

Patel Enterprise charges Rs 55 to 60 per square feet for hard wood flush door, on
other hand for pine wood flush door is Rs 70 to 75 per square feet for thickness of
30mm and for block board the price is Rs 60 to 65 for full pine. Their prices rises
according to their product features. Their product price varies as per their product face
and dipping criteria.

Promotion

Patel Enterprise is more inclined towards promotional activities as compared to its

competitors. They are taking initiatives to capture more market through its
promotional measures.

Their competitors are not much active in terms of promotion and are concerned more
with serving products at a lower price to survive in market.

On the other hand Patel Enterprise at a relatively higher price of their products
involves in direct marketing, sales promotion, publicity, online marketing, and other
measures. They are concerned with creating higher demand emphasising on their
product quality.

Place

25
Patel Enterprise enjoys location advantage. Its manufacturing plant is located at
Hoziwala Industry Estate, Sachin, Surat, Gujarat. This is comparatively nearer
to their market hub Mumbai and Pune where most of their business transaction takes
place and their major market share is contributed form there.

Whereas this main market location is at a larger distance from their competitors
location as compared to their location, which provides Patel Enterprise with time and
cost advantage. They have relatively lower transport cost and time which brings them
in more demand.

Their functional area majorly cover's Maharashtra, Gujarat, Hyderabad, Kerala, Tamil
Nadu, Karnataka, etc.

Distribution Network:
The work of the company does not stop after producing the finished product. After the
product is being produced the company needs to look after the distribution and proper
dispatchment of the products. Distribution network is an interconnected group of
storage facility and transportation systems that receives inventories of goods and
delivers them in form of finished goods to the customers.
Patel Enterprise also have a proper and well maintained facility for dispatchment and
storage of the inventories as well as finished goods. The company has taken the plot
besides its plant on rental basis in order to store the wooden scrapt, wooden core and
wooden face. It also stores it in its own plant. And the remaining raw- material used
like resins are being not stored in more quantity, instead they use to procure it on the
required basis mostly after 2-3 days they use to buy it. And a well space is maintained
for storing the finished goods let it say as a warehouse.
When transportation comes the company does not provide any transportation facility
to its customers. The customers on their own needs to look after the loading of the
product from Patel Enterprise till it’s unloading at their own place.
And for the procurement of the raw-materials Patel Enterprise bares the cost of
transferring it and bringing to their premises via vehicles. In short the cost of
transportation of the finished product is bared by the customers by their own.
The distribution channel followed by the company to deliver its product to their
customers is direct channel. There are no any such agents or retailer / wholesaler who

26
acts as an intermediary but only the manufacturing representative / sales personnel of
the company.

Pricing Methods and Strategies:

Pricing is one of the important concept which must be focused upon by every
company working at any scale. A s
price is the one which acts as a basis
for earning revenues, covering the cost
and expenses and gaining of profit.
It is important for every business to
keep such a price of their product or
services which is able to cover the cost
of production and enables one to earn a
good return. Quality, quantity of
product, competitors pricing strategies
and price of product all influence at
higher scale while deciding the price of our product.
Patel Enterprise utilizes good pricing methods and strategies as it affect their revenue
potential. According to them a good pricing strategies helps them to determine the
price point at which they are able to maximise the profits on sales.
They have set their price by taking into consideration the following factors:
 Target customers base
 Positioning strategy
 competitors offering
 Production and distribution cost
The pricing strategies used by the Patel Enterprise is:
1. Pricing for market penetration
According to the strategy at the initial time the operation of the company, Patel
Enterprise settled its price low in order to penetrate the market and attract the
buyer. Over the time, with increase in the awareness and sales the company
increased its price.

2. Economy pricing

27
 According to this strategy Patel Enterprise focused on minimizing the costs
associated with its marketing of boards and in production in order to keep the
product prices down i.e. minimal which can be afford by middle income group
individuals.
3. Bundle pricing
When any buyer places the order in huge lots at that time bundle pricing strategy
is used by Patel Enterprise. In which whenever huge lots order is placed the price
charged by the company on that batch of lot will be less for Rs. 2-3 per square
feet of board than the regular price of the board.
4. Competition based pricing
The pricing method used by company is competition based in which the company
decides on the price of its product i.e. board on basis of its competitors price.

Labelling

Labelling is important so as to provide the vital information about the product to the
prospective customers. Patel Enterprise also looks after proper labelling of the boards
being an eco friendly product the company mentions the ISO- specification standards
meet by them in an tabular form on the packaging. It does not print any unnecessary
signs, symbols, designs, information etc. Only the requisite information is included. It
displays the brand name “RHINO” along with the specification of product,
government standards logo/signs ensuring that they follow the quality standards,
address of the company, contact number etc. This all helps them to market their
product allowing customers to know about the product its quality, and give other
necessary information in use. They avoid including the unnecessary information and
symbols on the labelling and packaging in order to attract the customers directly by
highlighting the main facts about the product.

28
FINANCE DEPARTMENT:

Diagram of Finance Department structure

Table No. 14.5

Finance Manager

Accountant

Clerk

Cashier

The main objective of the financial department of Patel Enterprise are as follow:
 To ensure regular and adequate supply of funds to the concern.
 To ensure adequate return to the shareholders which depends upon the earning
capacity of the company.
 To ensure optimum funds utilization.
 To maintain proper records of each and every transaction that takes place.
 To prepare and maintain the financial statements.
 Proper recording of payment and receivable.
 Adequate estimation of capital requirements.
 Risk management.
 Tax planning.

29
Sources and Application of Funds
 To raise sufficient finance for business is one of the most challenging task that the
finance department deals with. Raising funds from the most suitable source is of
more importance.
 The main sources of fund is from bank and Patel Enterprise borrowed funds in the
form of loan from bank which is an external source of finance for the business.
The company have raised a secured term loan during the F.Y 2010-11 which is
payable in the F.Y 2019-20. The interest rate on this loan is currently 9.5% which
was 11% in the initial years changing on the terms of their loan agreement.
 This loan is secured through mortgage of company's property. The amount of this
loan currently is Rs. 6,50,000.
 Another loan which finance the company was a medium term loan unsecured loan
which is financed by the existing shareholders of the company against no
mortgage at an interest rate of 12% per annum. The loan amount stands for Rs.
45,60,000 in the accounts of the company.
 Short term funds of the company are financed through Bank OD A/C in which
funds are raised against stock of goods in the business.

Diagram of sources of fund in Patel Enterprise.

Table No. 14.6

CLASSIFICATION OF
SOURCES OF FUND ON BASIS
OF PERIOD

MEDIUM
LONG TERM SHORT TERM
TERM

LOAN FROM LOAN FROM BANK OD

BANK SHAREHOLDERS ACCOUNT

30
Application of Funds
 Along with raising funds for business another most important function is the
application of those funds.
 Patel Enterprise have made an attempt to utilise it's borrowed funds in the most
effective manner adding to the productivity of the company. Funds raised through

bank loan were used to acquire fixed assets including land for business,
construction of plant and building and other premises as per the requirements of
the business.
 The term loan from bank and loan from shareholders is used to finance the
purchase of machinery and other equipments even termed as machinery term loan,
cost of deposits for rent, to finance the beginning quantities of supplies, equipment
and furniture.
 The short term source of fund bank OD A/C is used to finance the working capital
requirements of business.

Working Capital Management of Company

 Along with managing long term funds proper management of working capital is
essential to a company's financial health and operational success as a business.
 At Patel Enterprise they understand the significance of maintaining a good level of
working capital so that they can manage their daily operations in a effective and
efficient manner, as the requirement of working capital in their business fluctuates
during seasonal and off seasonal period.
 Generally the working capital is calculated as current assets minus current
liability, which signifies the need of higher current assets against current liabilities
to maintain optimum level of working capital. To ensure that there are sufficient
funds to satisfy the business operational requirement Patel Enterprise effectively
manages to control it's current assets and current liabilities

31
Production Department:

Production Process:

Table No. 14.7

32
 Raw Material Procurement

Drying Raw Material

Making Wooden Beat

Making Door Frame

Arranging Chopped Beat

Mixture of Resin

Fixing Wooden Core and Face

Hot Press

Cooling Doors

Edge Cutting and Finishing

Labelling

Delivery

Explanation of Process:

1. Raw Material Procurement:

33
The raw material was purchased and arrange in warehouse as per requirement. The
wooden scrap is purchase from scrap market of woods as that was used in wooden
plate. And wooden core and face is purchase from wholesaler of that product.

2. Drying of Raw Material:

The wooden scrap and wooden core contains high level of moisture and it need to
remove moisture. The removal of moisture from scrap and core is essential to
complete this step to maintain the quality of doors and block board. The moisture is
removed through chamber machine and operated with electricity.

3. Making of Wooden Beat:

The wooden beat is made from scrap of wood. The wooden scrap is cut in ripsaw
cutter machine as per thickness of doors. The wooden beat is cut and assorting as per
thickness of doors.

4. Making Door Frame:

The wooden door frame is made in joint machine with mixture of resin in joint of
wooden frame. As per the thickness of the door the wooden frame is made.
Rectangular shape frame is made by jointing all cut pcs of woods.

5. Arranging Wooden Beat:

The wooden beat is arranged in the wooden frame. And beat is arranged as per size
and thickness of the doors and block board.

6. Mixture of Resin:

The wooden core is mix with resin with the help of roller machine. The resin is
adhesive chemical is used to increase the strength and density of doors and block
board.

7. Fixing Wooden Core and Face:

34
The wooden core and wooden face is fixed on resined wooden frame which contain
wooden beat. The wooden core is 3mm layer of aduso wood and its use for covering
wooden beat which give smoothness. The wooden face is 0.4mm thickness use to give
wooden based figure on it.

8. Hot Press:

The processed door is hot press in press machine to increase the strength of door and
block board with the help of resin. The press machine have 6 delights that press 6
doors at the interval of 9 minutes.

9.Cooling Doors:

After hot press the doors is cooled by big adjust fan to reduce teperature of doors and
block board. This step is fulfill within 5 to 10 minutes after the hot press otherwise the
probless of banding after natural cool.

10. Edge Cutting & Finishing:

After the teperature down the straight cutting of doors and bloak board with the help
of DD Saw machine. After that the finishing of wooden face is done with the hepl of
diping chemical to reflect the best figure of doors and block board.

11. Labelling:

The label to the doors and block board with the rolling stamp and brand name of
“Rhino”. The labelling is done before delivery of 1-2 days.

12. Delivering:
Then the last process is that of delivery which is done through using trucks as means
of transport vehicle.

Machinery required for production

35
1. Rip Saw Machine

2. Chamber Machine

3. Press Machine

4. DD Saw Machine

5. Adjust Fan

6. Figure Joint Machine

7. Pneumatic Stapler Machine

8. Belt Grinding Machine

Quality Assurance and Management

One of the important factor on which any company needs to focus to run the business
and for their growth is the quality maintenance of their product and services.
The same is very well performed by the Patel Enterprise. Production manager
inspection is very much high due to give best quality to the customer. The quality
assurement is fulfill under ISO rules and regulations.

15. REVIEW OF LITERATURE:

36
1. M. H. Khan ands Altaf Hussain (2020):

In this research design the researcher have to identify potential employees satisfaction
with the performance appraisal system. Data were collected from a sample of 200
respondents who responded to their views regarding the variables included in the
research study. The finding of the study found a strong correlation of employee
satisfaction with the elements of organizational justice. The main limitation of the
research article is to study provides limited information from only one source,
functions. This paper has significant implications for human resource department as it
provides human resource management and acting manager with different ideas and
recommendation.

2. Martje Maarvale and Lintje Volker (2009):

The purpose of the study is to measure emplyee satisfaction and perceived laboure
productivity as affected by different workplace strategies. In this article illustrated by
a case study of the Dutch Revenue Service. That has been developed by a review of
literature and tools for data collection for the use in research article. Data collected
with the tool provides organizations with a clear picture of user experience of the
working environment on its own, in comparison to other organizations to the goals of
the organizations.

3. Joereskog & Wolde (2000):

The aim of the study is to develop a systematic model that describes the causal link
between HRM, employee satisfaction and reliability and corporate performance in
terms of theoretical concepts. That includes of private and public companies as well
as all other relevant sectors. The mathematical method used in this study is to known
the partially squared (PLS), which is a suitable methos for modeling estimates when
focusing on predictions.

4. Austin (2011) and Engstrom (2010):

In this research article the employees in the working environment needs important
work. Important work for representatives impies they are engaged with an ID and
arrangement of the issues that influence them. Directors are to guarantee significant
work for representatives since it is the key towards the activities.

37
5. Masvaure P & A. M. (2014):

In this article the measurement method was adopted using a research manual data
select from mining company employees, and a final sample of 155 employees
participating in the article. The result as per research article show the study of positive
relationship between job satisfaction, work participation and iner motivation among
employees. The result of these outcomes is that staff interventions are needed to
address job engagement, internal motivation and job satisfaction, the results show that
intenal satisfaction and participation in the workplace can increase job satiosfaction.

6. Kalpana Solanki (2014):

In this aricle the researcher mainly focus on highlighting the importance of different
types of factors such as financial, non-financial benefits, job environment, work
culture and their involvement and involvement in work. The result was observed to be
noted that the activity involvement of the employee may not be related to like factors.
The researcher’s main aim if to develop organisational conditions that will help
improve employee engagement and employee satisfaction.

7. Impact of Team Work on Employee Satisfaction-Sobia Shujaat, Amir

Manzoor, & Nadeem A. Syed (2001):

The current study was based on analyzing effect of team work on employee
satisfaction, as team work is considered to be a crucial factor for achieving
organizational goals. A survey was conducted among 384 employees from different
organization to analyze their team work experience. Regression analysis was applied
to access the significance of linear relationship on data under study. It was found that
team work has a significant impact on employee satisfaction. Future research should
investigate the ways in which teamwork interest can be moderated by characteristics
of the task and the group, preferably those characteristics that instructors have some
control over to facilitate group work experiences.

16. INTRODUCTION TO TOPIC:

38
“THE EMPLOYEES SATISFACTION LEVEL”

The employees satisfaction level refers to an employee’s overall position, attitude and
feelings towards a job. Employees satisfaction is one of the important factor of the
organization to boost the productivity of employees. Management role is also
considered as an important factor that gives proper job satisfaction to the employees.

Employees satisfaction is measure using an survey methods. Factors that influnce

employees satisfaction is might include compensation, workloadm, perceptions of
management, flexibility, teamwork, resources, etc.

17. RESEARCH METHODOLOGY:

39
17.1 Introduction:

Research methodology is the collection, selection, process, and analyze of data and
information about the topic.

Research methodology is redefining problems formulating hypothesis or solutions,

collecting, organizing, and evaluating data. Making deductions and reaching
conclusion and at least carefully testing the conclusion to determine whether they fit
the formulating hypothesis.

17.2 Statement of Problem:

The main task of HR manager to maintain the employees satisfy. Organization

providing labor welfare, incentives, grievance policy, time schedule of work, give
them opportunities to grow and freely work. In the other hand, if the company is not
satisfy their employees, it can become a burden for the management as it incure of
losses of good employee.

17.3 Research Objectives:

1. To identify the employees satisfaction level at the organization.

2. To study the HRM practices in a factory.

3. To known the which factors influencing employees job satisfaction.

4. To idenify to impact of job satisfaction on the performance of employees.

5. To study the existing culture of the organization and its impact on employees
behaviour.

17.4 Scope of Study:

40
The scope of the study is to know about the organization, its structure, the function
performed by various departments and to know the overall performance of the
organization.

The study will help to get a practical exposure and also help to identify the factors that
promote satisfaction among employees. This is turn would improve customer service,
effective time management in each organization.

17.5 Reseach Design:

The target population comprises individuals who are currently work in Patel
Enterprise. The target group has been restricted by the sample has been selected from
Patel Enterprise only. Hence I firmly select Descriptive research design for our
research work.

17.6 Sources of Data collection:

1. Primary Data:

The researcher will attempt to collect the response of 118 respondents through
Questionnaires.

2. Secondary Data:

The secondary data in this project is collected through the following items.
1. Websites
2. Company Data

17.7 Sampling Design:

1. Sample Size: 118 employees have been chosen for the study.
2. Sample Method: It is a non-probability sampling in which the sample are drawn
according to the convenience researcher.
3. Sampling Unit: In this research the survey have been done on the employees of
Patel Enterprise, Sachin.

17.8 Limitations of the Project:

41
1. The findings are only based on the information given by the respondents.
2. The survey was done during the working hours.
3. It is difficult to know the employees satisfaction in Patel Enterprise within the
limitd time and span of 30 days.

18. DATA ANALYSIS AND INTERPRETATION:

42
Q1. Gender

Table No. 18.1

Option Respondent %
Male 96 81.36
Female 22 18.64
Total 118 100

Chart No. 18.1

Respondent

18.64%

Male
Female

81.36%

Interpretation:

From the above chart it is interpreted that 81.36% are male and 18.64% are female in
Patel Enterprise.

Q2. Age:

43
 Table No. 18.2

Option Respondent %
18 to 30 72 61.01
31 to 40 25 21.19
41 to 50 16 13.56
51 and above 5 4.24
Total 118 100

Chart No. 18.2

Respondent
4.24%

13.56%
18 to 30
31 to 40
41 to 50
51 and above

21.19%
61.01%

Interpretation:

It was found that age group of 18 to 30 is 61.01%, 31 to 40 is 21.19%, 41 to 50 is

13.56% and 51 and above is 4.24% .

Q3. Monthly Income:

44
 Table No. 18.3

Option Respondent %
Less than 8000 26 22.03
8000 to 15000 56 47.46
15000 to 25000 28 23.74
More than 25000 8 6.77
Total 118 100

Chart No. 18.3

Respondent

6.77%

22.03%
Less than 8000
23.74% 8000 to 15000
15000 to 25000
More than 25000

47.46%

Interpretation:

From the above chart it is interpreted that salary of employees less than 8000 is
22.03%, 8000 to 15000 is 47.46%, 15000 to 25000 is 23.74 and more than 25000 is
6.77%.

Q4. Post/ Position:

45
 Table No. 18.4

Option Respondent %
Helper 71 60.17
Operator 22 18.64
Supervisor 17 14.41
Manager 8 6.78
Total 118 100

Chart No. 18.4

Respondent

6.78%

14.41% Helper
Operator
Supervisor
Manager

18.64% 60.17%

Interpretation:

From the above chart if is interpreted that the post/ position in Patel Enterprise ;
helper is 60.17%, operator is 18.64%, supervisor is 14.41% and manager is 6.78%
from the above data.

Q5 Whether company give more concern for production or people?

Table No. 18.5

46
Option Respondent %
Production 12 10.17
People 18 15.25
Both 88 74.58
Total 118 100

Chart No. 18.5

Respondent

10.17%

Production
15.25%
People
Both

74.58%

Interpretation:

From the above chart it is interpreted that the company give concern to production is
10.17%, people 15.25% and both is 74.58%.

Q6. Whether company give reward to the employee for following reasons:

1) Work done before time:

47
 Table No. 18.6

Option Respondent %
Yes 70 59.32
No 35 29.66
Unknown 13 11.02
Total 118 100

Chart No. 18.6

Respondent

11.02%

Yes
No
Unknown
29.66%
59.32%

Interpretation:

From the above chart it is interpreted that the company give reward for work done
before time, respondent give response to yes is 59.32%, no is 29.66%, and unknown
is 11.02%.

2) For extra work

Table No. 18.7

48
Option Respondent %
Yes 89 75.42
No 11 9.32
Unknown 18 15.26
Total 118 100

Chart No. 18.7

Respondent

15.26%

Yes
9.32% No
Unknown

75.42%

Interpretation:

From the above chart it is interpreted that the company give reward for extra work,
respondent give response to yes is 75.42%, no is 9.32%, and unknown is 15.26%.

3) For qualitative work:

49
 Table No. 18.8

Option Respondent %
Yes 25 21.19
No 78 66.10
Unknown 15 12.71
Total 118 100

Chart No. 18.8

Respondent

12.71%
21.19%

Yes
No
Unknown

66.10%

Interpretation:

From the above chart it is interpreted that the company give reward for extra work,
respondent give response to yes is 21.19%, no is 66.10%, and unknown is 12.71%.

Q7. Salary provide:

50
 Table No. 18.9

Option Respondent %
Highly Satisfied 27 22.88
Satisfied 16 13.56
Neutral 21 17.80
Dis-Satisfied 19 16.10
Highly Dis-Satisfied 35 29.66
Total 118 100

Chart No. 18.9

Respondent

22.88%
29.66% Highly Satisfied
Satisfied
Neutral
Dis-Satisfied
Highly Dis-Satisfied
13.56%

16.10%

17.80%

Interpretation:

From above we interpret that 29.66% are Highly Dis-Satisfied, 16.10% are Dis-
Satisfied, 17.80% are Neutral, 13.56% are Satisfied and 22.88% are highly Satisfied
by their Salary provided to them.

Q8. Incentive provide:

51
 Table No. 18.10

Option Respondent %

Highly Satisfied 35 29.66

Satisfied 21 17.80
Neutral 16 13.56
Dis-Satisfied 20 16.95
Highly Dis-Satisfied 26 22.03

Total 118 100

Chart No. 18.10

Respondent

22.03%
29.66% Highly Satisfied
Satisfied
Neutral
Dis-Satisfied
Highly Dis-Satisfied
16.95%

17.80%

13.56%

Interpretation:

From above we interpret that 22.03.% are Highly Dis-Satisfied, 16.95% are Dis-
Satisfied, 13.56% are Neutral, 17.80% are Satisfied and 22.03% are highly Satisfied
by their incentive provided to them.

Q9. Leave policies of company:

52
 Table No. 18.11

Option Respondent %
Highly Satisfied 5 4.24
Satisfied 13 11.02
Neutral 19 16.10
Dis-Satisfied 45 38.15
Highly Dis-Satisfied 36 30.51
Total 118 100

Chart No. 18.11

Respondent
4.24%

11.02%
Highly Satisfied
30.51% Satisfied
Neutral
Dis-Satisfied
16.10%
Highly Dis-Satisfied

38.15%

Interpretation:

From above we interpret that 30.51% are Highly Dis-Satisfied, 38.15% are Dis-
Satisfied, 16.10% are Neutral, 11.02% are Satisfied and 4.24% are highly Satisfied by
the company leave policy.

Q10. Culture of Organization:

53
 Table No. 18.12

Option Respondent %
Highly Satisfied 45 38.14
Satisfied 28 23.73
Neutral 12 10.17
Dis-Satisfied 20 16.95
Highly Dis-Satisfied 13 11.02
Total 118 100

Chart No. 18.12

Respondent

11.02%

Highly Satisfied
Satisfied
16.95% 38.14% Neutral
Dis-Satisfied
Highly Dis-Satisfied

10.17%

23.73%

Interpretation:

From above we interpret that 11.02% are Highly Dis-Satisfied, 16.95% are Dis-
Satisfied, 10.17% are Neutral, 23.73% are Satisfied and 38.14% are highly Satisfied
by the culture of organization.

Q11. Rest Time:

54
 Table No. 18.13

Option Respondent %
Highly Satisfied 3 2.54
Satisfied 12 10.17
Neutral 27 22.88
Dis-Satisfied 49 41.53
Highly Dis-Satisfied 27 22.88
Total 118 100

Chart No. 18.13

Respondent
2.54%

10.17%
22.88% Highly Satisfied
Satisfied
Neutral
Dis-Satisfied
22.88% Highly Dis-Satisfied

41.53%

Interpretation:

From above we interpret that 22.88% are Highly Dis-Satisfied, 41.53% are Dis-
Satisfied, 22.88% are Neutral, 10.17% are Satisfied and 2.54% are highly Satisfied by
the rest time of Patel Enterprise.

Q12. Break duration:

55
 Table No. 18.14

Option Respondent %
Highly Satisfied 21 17.80
Satisfied 16 13.56
Neutral 48 40.68
Dis-Satisfied 20 16.95
Highly Dis-Satisfied 13 11.02
Total 118 100

Chart No. 18.14

Respondent

11.02%
17.80%
Highly Satisfied
Satisfied
16.95% Neutral
Dis-Satisfied
13.56% Highly Dis-Satisfied

40.68%

Interpretation:

From above we interpret that 11.02% are Highly Dis-Satisfied, 16.95% are Dis-
Satisfied, 40.68% are Neutral, 13.56% are Satisfied and 17.80% are highly Satisfied
by the break duration in Patel Enterprise.

Q13. Food:

56
 Table No. 18.15

Option Respondent %
Highly Satisfied 69 58.47
Satisfied 21 17.80
Neutral 3 2.54
Dis-Satisfied 8 6.78
Highly Dis-Satisfied 17 14.41
Total 118 100

Chart No. 18.15

Respondent

14.41

Highly Satisfied
6.78
Satisfied
2.54 Neutral
Dis-Satisfied
Highly Dis-Satisfied
58.47
17.8

Interpretation:

From above we interpret that 14.41% are Highly Dis-Satisfied, 6.78% are Dis-
Satisfied, 2.54% are Neutral, 17.80% are Satisfied and 58.47% are highly Satisfied by
the food at Patel Enterprise.

Q14. Time schedule of work:

57
 Table No. 18.16

Option Respondent %
Highly Satisfied 40 33.90
Satisfied 18 15.25
Neutral 23 19.49
Dis-Satisfied 21 17.80
Highly Dis-Satisfied 16 13.56
Total 118 100

Chart No. 18.16

Respondent

13.56%

Highly Satisfied
33.90% Satisfied
Neutral
17.80% Dis-Satisfied
Highly Dis-Satisfied

19.49% 15.25%

Interpretation:

From above we interpret that 13.56% are Highly Dis-Satisfied, 17.80% are Dis-
Satisfied, 19.49% are Neutral, 15.25% are Satisfied and 33.90% are highly Satisfied
by the time schedule of work in Patel Enterprise.

Q15. Water drinking facility:

58
 Table No. 18.17

Option Respondent %
Highly Satisfied 89 75.42
Satisfied 22 18.64
Neutral 7 5.94
Dis-Satisfied 0 0
Highly Dis-Satisfied 0 0
Total 118 100

Chart No. 18.17

Respondent

5.94%

Highly Satisfied
18.64% Satisfied
Neutral
Dis-Satisfied
Highly Dis-Satisfied

75.42%

Interpretation:

From above we interpret that 0% are Highly Dis-Satisfied, 0% are Dis-Satisfied,

5.94% are Neutral, 18.64% are Satisfied and 75.42% are highly Satisfied by the
drinking water facility in Patel Enterprise.

Q16. Promotion provide:

Table No. 18.18

59
Option Respondent %
Highly Satisfied 36 30.51
Satisfied 41 34.75
Neutral 16 13.56
Dis-Satisfied 19 16.10
Highly Dis-Satisfied 6 5.08
Total 118 100

Chart No. 18.18

Respondent
5.08%

16.10% Highly Satisfied

30.51% Satisfied
Neutral
Dis-Satisfied
Highly Dis-Satisfied
13.56%

34.75%

Interpretation:

From above we interpret that 5.08% are Highly Dis-Satisfied, 16.10% are Dis-
Satisfied, 13.56% are Neutral, 34.75% are Satisfied and 30.51% are highly Satisfied
for the promotion provide to employees of Patel Enterprise.

Q17. Supervisor support:

Table No.: 18.19

60
Option Respondent %
Highly Satisfied 22 18.64
Satisfied 36 30.51
Neutral 42 35.59
Dis-Satisfied 10 8.47
Highly Dis-Satisfied 8 6.76
Total 118 100

Chart No.: 18.19

Respondent

6.76%

8.47% 18.64%
Highly Satisfied
Satisfied
Neutral
Dis-Satisfied
Highly Dis-Satisfied

35.59% 30.51%

Interpretation:

From above we interpret that 6.76% are Highly Dis-Satisfied, 8.47% are Dis-
Satisfied, 35.59% are Neutral, 30.51% are Satisfied and 18.64% are highly Satisfied
for the supervisor support to employees of Patel Enterprise.

Q18. Job security:

Table No. 18.20

61
Option Respondent %
Highly Satisfied 16 13.56
Satisfied 8 6.78
Neutral 36 30.51
Dis-Satisfied 42 35.59
Highly Dis-Satisfied 16 13.56
Total 118 100

Chart No. 18.20

Respondent

13.56% 13.56%

Highly Satisfied
6.78% Satisfied
Neutral
Dis-Satisfied
Highly Dis-Satisfied

35.59%
30.51%

Interpretation:

From above we interpret that 13.56% are Highly Dis-Satisfied, 35.59% are Dis-
Satisfied, 30.51% are Neutral, 6.78% are Satisfied and 13.56% are highly Satisfied for
the supervisor support to employees of Patel Enterprise.

Q19. Equality among employees

Table No. 18.21

62
Option Respondent %
Highly Satisfied 36 30.51
Satisfied 24 20.34
Neutral 17 14.41
Dis-Satisfied 28 23.73
Highly Dis-Satisfied 13 11.01
Total 118 100

Chart No. 18.21

Respondent

11.01%

Highly Satisfied
30.51%
Satisfied
Neutral
23.73% Dis-Satisfied
Highly Dis-Satisfied

14.41% 20.34%

Interpretation:

From above we interpret that 11.01% are Highly Dis-Satisfied, 23.73% are Dis-
Satisfied, 14.41% are Neutral, 20.34% are Satisfied and 30.51% are highly Satisfied
for the equality among employees of Patel Enterprise.

Q20. Relation with supervisor:

Table No. 18.22

63
Option Respondent %
Highly Satisfied 5 4.24
Satisfied 16 13.56
Neutral 19 16.10
Dis-Satisfied 56 47.46
Highly Dis-Satisfied 22 18.64
Total 118 100

Chart No. 18.22

Respondent
4.24%

18.64%
13.56%
Highly Satisfied
Satisfied
Neutral
Dis-Satisfied
16.15% Highly Dis-Satisfied

47.46%

Interpretation:

From above we interpret that 18.64% are Highly Dis-Satisfied, 47.46% are Dis-
Satisfied, 16.15% are Neutral, 13.56% are Satisfied and 4.24% are highly Satisfied for
the relation with the supervisor of employees of Patel Enterprise.

19. FINDINGS AND SUGGESTIONS:

19.1 Finding:

64
1. From the above data it was found that the 81.36% of the total respondent are
male and other are female.
2. It was found that age group of 18 to 30 is 61.01% of the total respondent and
remaining are from 31 and above.
3. It was found that salary between 8000 to 15000 of the total respondent means
allmost 50% of the respondent salary lies between 8000 to 15000.
4. It was found that 60.17% is helper from post/position of respondent.
5. It was found that company give concern to production and people, both is
74.58%.
6. It was found that 59.32% of respondent gives yes for reward for work done
before time.
7. It was found that 75.42% of respondent gives yes for reward for extra work.
8. It was found that 66.10% of respondent gives no for reward for qualitaive
work.
9. It was found that 29.66% of the respondent is highly dis-satisfied for salary
provide.
10. It was found that 29.66% of the respondent is highly satisfied for incentive
provide.
11. It was found that 38.15% of the respondent is dis-satisfied for leave policy of
company and 30.51% is highly dis-satisfied. Allmost 70% is not satisfied with
the leave policy of the company.
12. It was found that 38.14% of the respondent is highly satisfied with the culture
of the organization.
13. It was found that 41.53% of the respondent is dis-satisfied for the rest time of
employees.
14. It was found that 40.68% of the respondent is neutral for the break duration in
company.
15. It was found that 58.47% of the respondent is highly satisfied for the food
quality of company.
16. It was found that 33.90% of the respondent is highly satisfied for the time
schedule of work in company.
17. It was found that 75.42% of the respondent is highly satisfied for the drinking
water facility in company.

65
 18. It was found that 35.59% of the respondent is neutral for the supervisor
support to the employees in company.
19. It was found that 35.59% of the respondent is dis-satisfied for the job security
of the employees in company.
20. It was found that 30.51% of the total respondent is highly satisfied for the
equality among all the employees in company.
21. It was found that 47.46% of the total respondent is dis-satisfied for the relation
of employees with supervisor.

19.2 Suggestions:
1. Management can adopt better training methods for best quality of product and
work.
2. The company can provide all round growth of employees through succession
planning and carrier planning.
3. The company have to develop infrastructure facilities.
4. Company have to start welfare activities to boost the morale and efficiency of
employees.

20. CONCLUSION:

66
Here I conclude my project report, I got opportunity to work in Patel Enterprise for a
month. It help me to analyze the working method of company and its helped me to
convert theoretical knowledge into practical.
From the study it was identified that the most of the employees are safisfied with their
job. Majority of employees are dis-satisfied with the salary and incentive provided by
the company. And also majority of employees think there is fair grievance policy in
the organization and promotion of the employees is good in the company.
The company is at its striving towards exellence, it has happened due to combined
efforts of its management and the work force. So I conclude taht the company will
reach greater heights.

ANNEXURE:

67
Questionnaire:
I Bhumit Rameshbhai Limbani 2nd sem student from Bhagwan Mahavir College of
Management, Surat doing a survey on “A study on employees satisfaction level in
Patel Enterprise” This is a survey conduct as a part of summer internship project.
The information given by you will be used purely for academic purpose and will kept
confidential. I will very much thankful if you spare some time in answering the
following questions.

Personal Information:

1. Name:______________________________________

2. Gender: Male Female

3.Age: 18 to 30
31 to 40
41 to 50
51 and above
4. Monthly Income: Less than 8000
8000 to 15000
15000 to 25000
More than 25000
5. Post/ Position: Helper
Operator
Supervisor
Manager

Q1. Whether company give more concern for production or people?

Production People Both

Q2. Whether company give reward to the employee for following reasons?
1. Work done before time Yes No Unknown
2. For extra work Yes No Unknown
3. For qualitative work Yes No Unknown
Tick the following factors:

68
 Highly
Highly Dis-
Factors Satisfied Neutral Dis-
Satisfied Satisfied
Satisfied
3. Salary Provided

4. Incentive Provided
5. Leave Policy of
Company
6. Culture of
Organization
7. Rest Time

8. Break Duration

9. Food
10. Time Schedule of Ki
Work
11. Water Drinking
facility
12. Promotion Provide

13. Supervisor Support

14. Job security

15. Equality among
employees
16. Relation with
supervisor

Suggestion:

“THANK YOU”

69