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    Lea Mae Pagaran
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    The document discusses different forms of communication that are important in the workplace, including verbal, non-verbal, written, visual, and aural communication. It provides examples for each type and emphasizes that effective communication requires clarity, accuracy, relevance, and appropriate language for the intended audience and medium. Key elements to achieve effective communication are selecting the right message, format, medium, and timing to enable understanding and response from recipients.

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    The document discusses different forms of communication that are important in the workplace, including verbal, non-verbal, written, visual, and aural communication. It provides examples for each type and emphasizes that effective communication requires clarity, accuracy, relevance, and appropriate language for the intended audience and medium. Key elements to achieve effective communication are selecting the right message, format, medium, and timing to enable understanding and response from recipients.

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    © All Rights Reserved
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    7 views3 pages

    PURC

    Uploaded by

    Lea Mae Pagaran
    The document discusses different forms of communication that are important in the workplace, including verbal, non-verbal, written, visual, and aural communication. It provides examples for each type and emphasizes that effective communication requires clarity, accuracy, relevance, and appropriate language for the intended audience and medium. Key elements to achieve effective communication are selecting the right message, format, medium, and timing to enable understanding and response from recipients.

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    © All Rights Reserved
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    of 3

    WEEK 13 NON-VERBAL

     Non-verbal communication
    EFFECTIVE COMMUNICATION IN is the process of sending
    WORK ENVIRONMENT and receiving wordless
    COMMUNICATION SKILLS meanings.

    COMMUNICATION SKILLS EXAMPLES:


     Necessary for the  Facial Expressions
    development of self-  Body Movement and
    advocacy and self- Posture
    determination for a lifelong  Gestures
    success.  Eye Contact
     Touch (Haptics)
    COMMUNICATION COMES IN  Space (Chronemics)
    MANY FORMS:  Voice (Paralanguage)
     Verbal WRITTEN
     Aural  Written communication is
     Non-verbal any written message that
     Written two or more people
     Visual exchange

    VERBAL EXAMPLES:
     Communication that uses  Emails
    language to convey  Text Messages
    meaning.  Blog Posts
    EXAMPLES: VISUAL
     Conversation  Visual communication is
     A speech or presentation the practice of using visual
     Having a phone call to elements to communicate
    someone information or ideas

    AURAL
     Involves the transmission EXAMPLES:
    of information through the  Animated GIFs
    auditory sensory system-  Screenshots videos
    the system of speaking and  Pie charts, info-graphics
    hearing  Slide deck presentations

    ELEMENTS TO ACHIEVE
    EXAMPLES: EFFECTIVE COMMUNICATION
     Recording of a public
    speech that is delivered  The message must be
    orally to live audience clear concise and complete
     A radio address or (KISS – keep it short and
     A podcast simple)
     The content of the THE STAGE OF
    message must be factually COMMUNICATION
    accurate
     The message can be mix
    of factual and SENDER
    psychological aspects to
    CONTENT FORMAT MEDIUM
    give the message its full
    impact; rather than just dry
    facts or overly emotional in
    style
     The message should be COMMUNICATION CHANNEL
    relevant to the concerns of
    the audience
     The language should be
    appropriate to the audience AUDIENCE
    and communication
    medium. Avoid technical The sender develops the content of
    jargon unless talking to the message.
    another professional
     The message should be The audience will then decide
    positive and focused on whether to respond and if so how.
    solutions rather than listing The audience response will have a
    problems particular content and format
     The language should invite through their chosen
    appropriate participation communication channel.
    and engagement
     The message should use WHAT MAKES A GOOD
    the right medium for the COMMUNICATOR?
    intended audience, the
    context and the desired Great communicators carefully
    response select their words, understand their
     The message should pick audience, and connect with them at
    the right person/ the right time and place.
    stakeholder to send it out.
     The message is sent at the HOW A GOOD COMMUNICATOR
    right time to enable the PUTS THEIR MESSAGE
    audience to have time to ACROSS?
    understand and act on the
    message.
    BEFORE COMMUNICATING
     Well prepared message
    and arguments
     Has full knowledge of the
    message
     Has full understanding of
    the message

    DELIVERING THE MESSAGE


     Confident including positive  Ensures that all service
    body language and staff are sending out
    communicating with energy the same messages.
     Uses facts and well-
    founded opinion, not LISTENING SKILLS
    rumor; is honest  Listening skills are just as
     Concise important as
     Articulate and/or uses communication skills in
    persuasive writing sills delivering message. This
     Focused on solutions not allows full understanding of
    problems the other party and what
    their response is to your
    REPORTING TO THE RECIPIENT point of view.
     Understands the recipient’s
    point of view CORE LISTENING SKILLS
     Actively listens to the  Giving the other arty your
    response full attention.
     Confidently defends the  Encouraging them to speak
    message  Showing that you are
     Is prepared to ask genuinely listening by
    clarification nodding, repeating back
     Is flexible in developing a what they have said but in
    solution (collaborative not your own words.
    competitive)  Acknowledging their
    feelings
    EFFECTIVE  Asking for clarification
    COMMUNICATION when you do not
    ACHIEVES THE FOLLOWING understand
     Trying to understand
     Applies positive other’s point of view
    influence on decision-  Letting the other party put
    making by presenting a over their response fully
    strong point of view before you react and giving
    and developing mutual them time to express their
    understanding point of view
     Deliver efficient  Being cautions in
    decisions and solutions expressing your opinion
    by providing accurate,  Being timely in your
    timely and relevant reaction to other party’s
    information response to your message.
     Enables mutually
    beneficial solutions
     Builds healthy
    relationships by
    encouraging trust and
    understanding

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