Professional Documents
Culture Documents
Module 5 Complete
Module 5 Complete
Key vocabulary
Line 2: My name is King, and I am writing to you on behalf of my company, TKK Systems.
Line 4: They informed us that you might be able to supply us with certain products which we require, and
are looking to find a new supplier for.
Line 5: I have scanned your website briefly, and found that you do seem to have several of the products we
are trying to source.
Line 6: Firstly, I would be grateful if you could send us a hard copy of your entire product catalogue. In
addition, please be kind enough to include an up to date pricelist as well.
Line 7: Secondly, in spite of your fantastic website, I’m having trouble opening some of the PDF
specification files for some reason. Furthermore, I’m unable to download them either.
Line 8: Therefore, could you please supply us with hard copies of all the product specification lists too?
Line 9: Also, could you send us some more details about your payment terms and conditions
please?
Line 10: Lastly, when would it be convenient for you to schedule a zoom meeting, so that
we can discuss things in more detail?
Line 11: Thanks in advance for all your help with this.
Dear Sir/Madam Example: Dear Sir/Madam, I’m writing to enquire about your
Gold Internet Package.
I am writing to you on behalf of Example: Dear Mr. Chiva, I am writing to you on behalf of my
manager.
you were recommended to us by Example: You were recommended to us by Jack from Siam Sublime.
they informed us that Example: I spoke to the clients yesterday. They informed us that they
were very happy with the first draft.
able to supply Example: Are you able to supply cleaning products at wholesale
prices?
products we require Example: Unfortunately, They don’t have the products we require in
stock.
we are looking to find a
new supplier for Example: Dear Michelle, we are looking to find a new supplier for air
valves.
trying to source Example: We are trying to source name badges for the conference.
secondly Example: Secondly, do you have a contact number for Khun Kate?
I would be grateful if you could Example: I would be grateful if you could send me an invoice.
please be kind enough to Example: please be kind enough to return the keys when you’ve
finished.
I’m having trouble with Example: I’m having trouble with the printer.
for some reason Example: My computer won’t boot-up, for some reason.
unfortunately I’m unable to Example: Unfortunately I’m unable to process the payment at this
time.
could you also supply us with Example: Could you also supply us with the minutes from the last
meeting?
could you send us some
more details about Example: Could you send us some more details about the bronze
package please?
thanks in advance for all your help Example: Thanks in advance for all your help with this issue.
I’m writing to you to enquire about Example: I’m writing to you to enquire about the special offer you
have advertised on your website.
it was great to see you Example: It was great to see you again last week.
please give my best regards to Example: Please give my best regards to the team.
process the payment Example: I’ll process the payment now madam.
(Unfortunately, I'm unable to / supplier / discuss / It was great to see you / Please be kind enough to /
specification / Thanks in advance for all your help / for some reason / conference / able to supply / process the
payment / I spoke to / when would it be convenient / briefly / details )
Line 3: I hope you managed to find a supplier for the cocoa beans.
Line 5: He said he is confident we are able to supply them at a better price than you’ve been quoted.
Line 6: Please be kind enough to send through the exact specification of the sample you need.
Line 7: Also, when would it be convenient to have a chat to discuss the details regarding payment?
Line 8: Our accounts department now requires a 20% deposit for all orders, for some reason.
Line 10: Unfortunately, I'm unable to place the order without that being paid first.
Line 11: I can take a card payment over the phone, if that works for you.
Line 12: As soon as I process the payment, the products will be ordered.
Line 3: I understand from your email that you are looking to source various products; many of which we
have in stock, and some of which we are able to drop-ship.
Line 4: I must apologise for the difficulties you’re having opening or downloading the PDF specifications. I’ve
reported the issue to our IT department.
Line 5: I have already sent you all the hard copies as requested, so they should be with you in the next few
days or so.
Line 6: I have also attached all of the PDF versions to this email. If you have any problems opening
them, please let me know.
Line 7: After checking your initial list of requirements, I would like to recommend you consider our new
range of Seisho flow valves.
Line 8: They’re a relatively new company, but their products are of exceptional quality, and their prices are
very reasonable.
Line 9: I thought you might find their catalogue of interest, so I’ve attached that too.
Line 10: In regard to our payment terms and conditions, we require all new customers to pay COD, but after
3 months, we’re quite willing to offer you a line of credit. I’ve attached all of the details.
Line 11: I would like to suggest you give us a day’s notice if you wish to schedule a zoom meeting.
Line 12: When you’re ready, please click on the link below to schedule one at a time that suits you.
Line 13: I look forward to hearing from you after you have had time to peruse all of the information.
Line 14: In the meantime, if you have any other questions, don’t hesitate to drop me a line, or get in touch
via Zoom.
thank you very much Example: Dear Mr. Smith, thank you very much for contacting us.
for contacting us
I understand from Example: I understand from your email that you wish to purchase a printer.
your email that
looking to source Example: She’s looking to source some pizza boxes for her new business.
many of which Example: Those are the offices, many of which are currently occupied.
have (x) in stock Example: We have A4 paper in stock, but we’ve run out of A3.
some of which Example: This is our range of mattresses, some of which come with a ten year
guarantee.
I must apologise for Example: I must apologise for the problem with your order.
I've reported the issue Example: I’ve reported the issue to the relevant department.
should be with you Example: The order should be with you in the next ten days or so.
in the next few days Example: I need to order more stock in the next few days.
please let me know Example: Please let me know if you need anything else.
I would like to Example: I would like to thank you all for being so patient.
I thought you might Example: I thought you might like to try a sample of the oil.
In regard to Example: In regard to the shipping cost, does that price include VAT?
payment terms and Example: Please click the link to read our payment terms and conditions.
conditions
we’re quite willing to Example: We’re quite willing to offer a discount if you sign up for two years.
I would like to suggest Example: I would like to suggest you start the new project in the summer.
a day’s notice Example: Please give me a day’s notice if you want to schedule a meeting.
please click on the Example: Please click on the link below to see our range of products.
link below to
schedule a meeting Example: Can we schedule a meeting for Monday morning?
if you wish to Example: Please call me if you wish to discuss the matter in person.
a time that Example: We can arrange the delivery for a time that suits you.
suits you
I look forward to Example: I look forward to hearing from you. Kind regards, Kittika.
hearing from you
peruse the Example: I’ll peruse the information and get back to you shortly.
information
In the meantime Example: See you next week. In the meantime, call me if you need anything.
if you have any Example: If you have any other questions, please call the hotline.
other questions
don’t hesitate to Example: Don’t hesitate to call me if you need any more information.
drop me a line Example: Drop me a line when you get out of the meeting.
get in touch Example: I’ll get in touch with Nitcha and ask if she’s free on Friday.
run out of Example: We’ve run out of printer ink, can you order some please?
(x) year guarantee Example: It comes with a three year guarantee.
problem with Example: She’s having a problem with her computer.
relevant department Example: I’ll put you through to the relevant department.
place an order Example: We place an order every Friday.
offer a discount Example: They offer a discount for all cash payments.
range of products Example: We have a wide range of products.
discuss the matter Example: Let’s discuss the matter when you have time.
get back to you Example: I’ll get back to you this afternoon.
need anything Example: Call me if you need anything.
call the hotline Example: Please call the hotline on 1696
Embedded Vocabulary (Additional)
Evaluation 2
Use the following phrases and collocations to complete the conversation.
( don't hesitate / looking to source / I have attached / a time that suits you / hearing from you / I have already
spoken / shipping costs / if you have any other questions / guarantee / contacting us / schedule / get back to you /
exceptional / peruse the information / discount )
Line 3: I understand from your email that you are looking to source bottles for your new cocoa drink.
Line 4: I have already spoken to the factory and forwarded your specifications.
Line 5: We now produce a new type of toughened-glass that is both exceptional quality and very reasonably
priced.
Line 6: We also offer a price guarantee. If you can find the same product cheaper, we will refund the
difference.
Line 7: If you order more than 5000 units per month, we can offer you a ten percent discount.
Line 8: I'm currently looking into the shipping costs to Thailand, from our factory in Shenzhen.
Line 10: As requested, I have attached our full catalogue in PDF format as well.
Line 11: Please let me know your thoughts after you've had time to peruse the information.
Line 12: At that point we can schedule a face to face meeting at a time that suits you.
Line 13: In the meantime, if you have any other questions, please don't hesitate to contact me.
Line 4: I’m sorry for my late response, I’ve been very busy finalizing a contract.
Line 6: I’m able to open all the files, and we now have all the information we need for the moment. I’ll let
you know as and when we require further information or documents.
Line 7: Thanks very much for your recommendation relating to the Seisho flow valves. We’re interested in
getting our hands on some samples for our engineers to put through their paces.
Line 8: I would be grateful if you could send us one of each size, to do some initial tests.
Line 9: In the meantime, our engineers are going over all the data that you have kindly provided.
Line 10: It will take them a few weeks to finalize the list of products that we’d like to source from you from
the outset.
Line 11: In regard to your payment Ts&Cs, COD is fine for now. However, we would appreciate it if you
could fast track our status to a full account in two months rather than three.
Line 12: Thanks also for the Zoom details, we’ve already scheduled a meeting with the sales department for
Monday.
Line 13: Lastly, just a quick reminder that we’ll be closed for 3 days over Songkran. Apologies for any
inconvenience caused.
Line 14: Once again, thanks for getting back to me so swiftly, it’s always appreciated.
I hope you’re well Example: Dear Mrs. Thongmaeng, I hope you’re well.
thanks for Example: Dear Mr. Smith, Thanks for your prompt reply.
your prompt reply
I’m sorry for my late Example: Dear Amanda, I’m sorry for my late response.
response
I’ve been very busy Example: I’m sorry I haven’t called her yet, I’ve been really busy.
thank you for Example: Thank you for sending me the attachments.
sending me
we now have (x) Example: We now have black ink back in stock.
I’ll let you know Example: I’ll let you know when the products arrive.
(x) as and when (x) Example: We order new stock as and when we need it.
put (x) through Example: We put the brackets through their paces, and are very happy with the
their paces results.
we're interested Example: We’re interested in getting our hands on a new catalogue.
in getting our
hands on (x)
go over Example: I’ll call you after I go over all the paperwork.
it will take them Example: It will take them a few weeks to manufacture the motors.
a few weeks to
in regard to your Example: In regard to your enquiry, we have three rooms available on Thursday.
we would appreciate Example: We would appreciate it if you could postpone the delivery until next week.
it if you could
(x) rather than (x) Example: I’d prefer Monday, rather than Tuesday, if possible.
thanks also for (x) Example: Thanks also for all your effort in securing the deal.
just a quick Example: Just a quick reminder that the meeting has been brought forward to
reminder that Wednesday.
once again Example: Once again, thanks for all your help with the seminar.
thanks for getting Example: Dear Annie, Thanks for getting back to me.
back to me
it’s always Example: Thanks for all your hard work, it’s always appreciated.
appreciated
I haven’t called Example: I haven’t called Anise back yet, I’ll call her tomorrow.
(x) yet
back in stock Example: I’m just calling to let you know we have the AMD chip-sets back in stock.
order new stock Example: We’re almost out of amplifiers, we need to order new stock.
very happy with Example: I’m very happy with the new gauges.
I’ll call you after Example: I’ll call you after the weekend.
I’d prefer to Example: I’d prefer to have the meeting on Tuesday if possible.
secure the deal Example: If the meeting goes well, we’ll secure the deal.
bring forward Example: Can we bring forward the presentation to Monday morning?
out of stock Example: I’m sorry madam, but we’re out of stock right now.
thanks for all Example: Thanks for all your hard work Fraser, much appreciated.
your hard work
(let you know / thanks for all your hard work / very happy with / manufacture / be grateful if you could / for
sending me / I'd prefer to / We now have / Just a quick reminder that / I'll call you after / for your prompt reply /
paperwork / hope you're well / go over / grateful )
Line 2: I hope you're well, and thanks for your prompt reply.
Line 3: We're very happy with the sample bottle designs you have sent.
Line 4: We now have a better idea of what type of shapes and colors you are able to manufacture.
Line 6: We're having a meeting tomorrow to go over all the options and make some decisions.
Line 7: I'll call you after the meeting and let you know which design we have decided to go with.
Line 8: I'll get all the paperwork signed, and couriered over to you straight afterwards.
Line 9: After that, I would be grateful if you could send a proforma invoice to our accounts department.
Line 10: I'd prefer to have it in the morning, as our MD is available every day before noon.
Line 11: Just a quick reminder that we will be closed for three days over the national holiday.
Line 12: Once again Ying, thanks for all your hard work.
Line 13: We’re really grateful for all your help with this project.