QueK: A Proposed Queuing Kiosk for Core

Gateway College, Inc.

ROMAN JUAN G. EUGENIO I

RANNIE P. RAMOS
ALDREI JOHN L. TABIOS
TITO C. TUGARI JR.
ROILAN E. YABES

BACHELOR OF SCIENCE IN COMPUTER SCIENCE

CORE GATEWAY COLLEGE, INC

San Jose City, Nueva Ecija

December 2022
 INTRODUCTION

Project Context
It can be extremely frustrating to wait in line,

especially when it's disorganized. Additionally, there is a

problem with people abruptly rushing in line, which

lengthens the waiting line, and some students are unsure of

where to go depending on the type of transaction they

require.

A solution to this problem is a queuing system that

will handle client waiting experience and guide them to

their transaction.

This is why the proponents proposed queuing management

System for Core Gateway College, Inc.

Purpose and Description

The proposed queuing system will be designed to help

organize the queuing line of the students who have

transaction inside the school with different transaction and

offices.

Queuing line currently usually operated without

automated system which brings in the problem that some

student to stand in between the line queue that leads to

unorganized line that makes the waiting time longer. This

makes the queuing process an efficient, organized, and

constant source of anxiety to most students. The system can

identify which student to serve.

Objective of the Project
General Objective

To create a queuing system that helps to automate the

queuing process whilst improving service, safety, and giving

the student the best waiting experience.

Specific Objectives

 To develop a queuing system that will tell which number

to serve and what type of transaction is needed:

 Inquiry

a. Enrollment

b. Payment

c. Passing

d. Requirements

 To develop a user-friendly system that anyone can

easily understand and use.

 To serves as a logbook that records name and type of

transaction of a student or visitor.

 It also aims to have an efficient, organized, & lessen

source of anxiety to most students.


 SCOPE AND LIMITAION OF THE PROJECT

Scope of the Project

The project covers Core Gateway College, Inc. offices

that focuses on the issue of waiting time and service during

enrollment. This system will provide a sequential priority

number to the students upon arrival, recording arrival time

service time were done automatically. Through this system,

it will help to lessen the long waiting time through:

Identify the number of students served in a specific

time.

Identify the transaction type of each student/visitor on

queue.

Provide a summary report daily/monthly/yearly queuing.

Generate records of students.

Share updates about your policy or the particular

service.

Display a mini map to show the location of the offices.

Indicate on the ticket what type of transaction to be

served.
Limitation of the Project

The project is limited only in the Core Gateway College,

Inc. office transactions. The system can only be used as a

tool to manage the waiting time from the arrival time to

serving time.

The system does not show the students grades. The system

not accepting online payments. It can only operate for the

school transactions. The system cannot view the map outside

the school. The system cannot view the balance of student in

cashier.
 SIGNIFICANCE OF THE STUDY

This system is intended to various set of people who

could benefit in the system. The result of this study will

be beneficial to the following personnel:

For the Core Gateway College, Inc.

This system will provide efficient and effective

transactions through an organized system: authority of

monitoring and control the number of the students. This

system will be beneficial to management in lessening the

time effort.

For the student

That will use this system will be beneficial to them in

terms of securing the priority number in server.

For the Security Personnel

This system aims to minimize their workload. They do not

need to assist the students to make the waiting line

organized.

For The Future Proponents

This project will significant to the future proponents. The

system can be used by the proponents as reference for the

future project.
 REVIEW OF RELATED LITERATURE AND STUDIES

This chapter covers theories, related literature and

studies within queuing system.

Queuing Theory

The theory of queuing is the method of analyzing and

solving the problem due to the delays of waiting time in

line. The theory will examine the component of waiting line,

such us arrival time, service time, and number of system

places, and number of “students”. By Applying queue theory

it will provide faster service, improved traffic flow and

faster transaction.

Foreign Literature

Queuing Management System (QMS)

In serving customers in organized sequence at private

or public establishments has been solved in many different

ways, depending on available resources and technology,

various mechanical, electronic and computerized system have

been designed and implemented.

The main objective of the queue management system is to

achieve a better and well organize service to customers, in

most basic form.

 Queue management system (QMSs) is a big help specially

in business to improve productivity while improving customer

satisfaction (Hassellof, 2021). Customer nevers enjoy

waiting in line to get good and services. However when

demand exceeds the ability to supply, queues are inevitable.

The most traditional queue is a standing line of people

waiting to be served in a restaurant or retail shop.

Customers have to line up for srvices when there are not

enough service points in a location to meet the deamad of

all the clients in one time.

An automated QMS is a tool that aids service to manage

clients in effective way. For the manager of the service

provider, the system help them to manage the customer flow

easier (Uddin,MN., Rashid, . M, Mostafa,M & Ahmed

S.Z.,2016). It is a win win situation for the clients and

the owner.

Foreign Study

QMatic

A QMS is created to organize line at service industires

with high daily traffic, like banks and post offices (Jidin,

A.Z., Yusof, N.M. &Sutikno, T., 2016). In their system they

create a paperless QMS which lessen the time by receiving

the number instead of printing the number in the ticket.

Moreover, this system additional features to allow customers

to remotely obtaian their number by only sending sms, a

feature that very usefull especially to those who are

waiting outside.

The term queue management appeared in the mid 20th

century. At that time, the main focus was to improve the

customer’s queue experience by decreasing the actual wait

time inside. In recent years new technology has evoled into

a more complex customer journey. Today , service pproviders

need to manage the entire customer journey, from pre-arrival

to post serving. (QMatic, 2010).

Queuing studies have focused on bulk service queues and

time-dependent queueing models, including research projects

at Gatwick Airport, the Seven Bridge, the Channel Tunnel and

Healthcare services (including the intensive care unit,

operating theaters and ambulance services and number of

research projects dating back 1975.

Local Literature

Queue Management System in banks

In the Philippines queuing is one of the biggest

disatifiers in store, hospital, government instituition and

banks to queuing is being expected by a large number of

customers.
 The Queue Management System in banks as peoples’s

expectation continuously increase, bank need to offer a

great customer experience. Today much of the traditional

interactions and transactions occur online or technology is

involved (Henk Varkviser, 2020)

Bank of the Philippines Island in the Philippines is a

great example of what can be done. To manage queues, BPI

introduced kiosk in their branches called BEA – BPI Express

Assist. According to the BPI, their implementation of BEA

reduced the transaction time by 33% so data demonstrate that

kiosks do help reduce overall waiting time (Lindsay Po,

2013).

Local Study

BPI Express Assist(BEA)

BEA Online is a branch-based extension of the BPI

Express Assist (BEA) terminals. BEA reduces the need for

branch customers to fill out paper forms by allowing them to

enter their branch transaction details into a touch-screen

terminal instead. The transaction details are automatically

forwarded to the tellers upon submission, and customers are

assigned queue numbers. Customers can sit down and relax

instead of waiting in line while their queue numbers are

called. This facility has significantly reduced customer

wait times at the branch.

TECHNICAL BACKGROUND

The proponents have use web app-based program wherein

the user can access it through kiosk. With this in mind, we

propose to come up with a solution that uses the combination

of communication equipment, printer, computer, and

monitoring and management software in queuing kiosk. These

are some of the technical terms that are being used in our

project. Sublime – Text Editior, Server-client side – PHP,

HTML, CSS, Apache, Database – Xammp, MysQL, Functionality –

Web Application, PhpMyAdmin. Some sort of technologies being

stated above are also technology being used in our project.

In the development of the system, we made use of

Sublime Text Editor for encoding the source code of the

system, in order to be accurate and fast acquisition of data

information.

PHP is a general-purpose scripting language that is

especially suited to server-side web development where PHP

generally runs on the web server. It can also be used for

command line scripting and client-side GUI applications.

The Developers will use Xammp as database tool, to test

their work on their own.

 MySQL is an open-source database management system.

MySQL will be used by the developer, because it is one of

the system development compatible databse.

HTML This is the language that web pages are written

in.

CSS Cascading style sheets are used to format and

layout the web pages.

Bootstrap for designing and building the graphical user

interface of wen-based application.

HARDWARE REQUIREMENTS

In the following table you will find the minimum

hardware requirements:

Device Description
Processor Intel® Core i3 or AMD
Storage 250GB HDD
Ram 4GB DDR3
Monitor (Touch Screen) At least 32”
Printer Thermal Printer
Table 1. Minimum hardware requirements
SYSTEM REQUIREMENTS
In the following table you will find the minimum

software requirements:

Table 2. Minimum Software requirements

Software Description
Operating System Windows 7 64bit or higher
Framework NetFramework 4 or higher
Database Xammp, MySQL
Programming PHP
Web Server Apache
GANTT CHART
Table 4. Project Gantt Chart
 WORK BREAKDOWN STRUCTURE

QueK: Queuing Kiosk for Core

Gateway College, Inc.

PLANNING ANALYSIS DESIGN IMPLEMENT MAINTENACE

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