Ecommerce Domain Knowledge

Ecommerce – Electronic commerce is buying and selling goods or services through the
internet.
● More products are bought and sold online every day.
● The products are advertised on e-commerce websites developed by online
retailers. These companies have domain expertise in the products and services
they offer to buyers.
● It can be broadly defined as the process of buying or selling of goods or services
using an electronic medium such as the Internet.
Following are the leading items in eCommerce.
1. Electronics
2. Shipping and Warehousing
3. Motor Vehicles
4. Petrochemicals
5. Paper
6. Office products
7. Food
8. Agriculture

➔ Various companies like Amazon, Big Bazaar, Flipkart, Snapdeal offer

products that are essential to daily needs, from books to mobiles, electronic
gadgets to clothing, groceries to kitchen essentials.
➔ Whereas travel portals like MakeMyTrip, ClearTrip, Yatra offers options to
help book domestic and international travel by providing options to select
airlines and best deals in airfares utilizing API’s provided by various airline
websites, arrange bookings in hotels at destination and plan visits and reserve
tours during holidays enlightening and memorable trips well in advance from the
comforts of their home using desktops and mobile.
➔ Urbanclap, Justdial, Quickr offers various professional services like a free
search for products, share sellers for products and services such as personal care,
 job search, real estate, on-demand handyman services such as electrician,
plumbing, carpenter or home revamp services.
➔ Whereas Quickr, OLX, Cashify help meet those who have old and used
products who do not need it with those that are in search of such products, that
can be purchased at best and affordable resale rates.

Advantages of Electronic Commerce over Traditional Commerce

1. A comprehensive range of options for product with respect to their gender, age,
brand, fashion, price range.
2. Round-the-clock availability to select and purchase various items of desire and
need.
3. Payment options from net banking, credit cards, e-wallet, cash on delivery, etc.
4. Privacy of personal information and guarantee of secured transactions.
5. Refund option in case of return of goods if the user changes his/her mind from
purchase.
6. Once registered on portal Ease of login, view wish list, the status of the order
placed, history of purchases, repeat order from the past purchases, option to save
credit card details for quick pay, the intimation of availability of a product in case
it is not in stock, in case product is in the wishlist.
7. Options to purchase items from the web as well as mobile platforms for the e-
commerce web portal.

drawbacks of Electronic Commerce?

Increased vulnerability to fraud; difficulty protecting intellectual property; risks to
confidentiality; problems over taxation; customs requirements; regulations; credit card
fraud; security; trust problems, and constant availability.
Domain knowledge for software testers for eCommerce

❖ In order to test software testers should have good understanding of features and
functionalities of e-commerce portals.
 ❖ e-commerce portals bring together technologies such as online transaction and
processing, electronic data interchange, web services, API testing, supply chain,
and inventory management, session and cookies validation, security testing,
protocols testing and business and domain understanding, how orders are saved
and displayed in a shopping cart, wish list and order status, procurement history,
points or offer based on past purchases.

Electronic commerce is buying and selling goods or services through the internet. The
products are advertised on e-commerce websites developed by online retailers. Types
of eCommerce portals are B2B, B2C, C2C. Some of the features like an exhaustive
range of option for product to select from, 24 x7 availability of product to select
desired items, options of paying like net banking, credit cards, cash on delivery, a
guarantee of secured transactions, refund option in case of return of purchased items,
wishlist, order status, quick pay options.

In order to test software, testers should have a good understanding of the features and
functionalities of e-commerce portals. To test complex eCommerce portals testers
should have good knowledge of online transaction and processing, electronic data
interchange, web services, API testing, supply chain, and inventory management,
session and cookies validation, security testing, protocols testing, and business and
domain understanding.