Product

Support
Guide
M0BQ P 501
D0C4 IM 430Fb

v1.2

Introduction Date: February 2019 (D0C4) & March 2019 (M0BQ)

Replaces: SP 4510DN, SP 4510SF
 Table of Contents
Product Concept • Page 4

Smart Operation Panel • Page 5

New Features • Page 6

Feature Comparison to Previous Model • Page 7

Standard Configuration • Page 9

Options • Page 11

Supplies & Yields • Page 16

Target Reliability • Page 17

Yield Ratio • Page 18

Version 1.2 Subject to Change 2

 Table of Contents

Installation Requirements • Page 19

Installation Times • Page 21

Storage / Transportation • Page 23

Training Information • Page 24

Documentation • Page 25

Contact Information • Page 26

Escalation Procedure • Page 27

Revisions • Page 29

Version 1.2 Subject to Change 3

 Product Concept
▪ Mid-range B&W A4 MFP’s
▪ TCO model for MPS environments
▪ Small footprint
▪ SI Cloud Support
▪ Aggressive CPP (Cost per print)

Version 1.2 Subject to Change 4

 Smart Operation Panel

*A customization is required to take advantage of the items written in red.

Speaker Power LED

For USB
memory For USB
camera
SD card
Access LED
HDMI*

SD card

Reset button

*Extended
Function
Keys

Incoming USB NFC*

fax LED

Data-in LED

Check status button Status LED Microphone

•Version 1.2 Subject to Change 5

 New Features
▪ 10.1” Smart Operation Panel
▪ Roller friction feeding & retry feeding
▪ Auto-depressurization of fusing unit
▪ Videos explaining how to replace supplies
▪ Two-motor construction of drive section
▪ Smart Support Functions
▪ Installation Settings Wizard
▪ LED-array auto cleaning
▪ Assist function when using bypass tray
▪ Optional Offline Stapler

Version 1.2 Subject to Change 6

 Feature Comparison to Previous Model

Description M0BQ (P 501) M158 (SP 4510DN)

Controller GW+ GW+
Operational Panel 4-line LCD 4 line LCD
CPU Intel® 1.3GHz (2 core) RM7035C 533MH
Memory 2GB 512MB
HDD Optional 320 GB SATA Optional 320 GB
Print Speed LT: 43 ppm LT: 42 ppm

Version 1.2 Subject to Change 7

 Feature Comparison to Previous Model

Description D0C4 (IM 430Fb) M160 (SP 4510SF)

Controller GW+ GW+
Operational Panel 10 inch SOP 4.3 inch Touch Screen
CPU Intel® 1.46GHz RM7035C 533MHz
Memory (Std) 2 GB 1 GB
Hard Disk Drive Standard 320 GB SATA Optional 320 GB
Document Feeder SPDF ARDF
Print Speed LT: 43 ppm LT: 42 ppm

Version 1.2 Subject to Change 8

 Standard Configuration
Launch Product
Model EDP Code Serial Number Speed
Date Code
P 501 03/05/2019 M0BQ 418082 521yfmxxxxx LT: 43 ppm
IM 430Fb 02/05/2019 D0AP 418488 336yfmxxxxx LT: 43 ppm

Version 1.2 Subject to Change 9

 Controller Configuration
Port Type Description
Used to connect IC Card
[A] USB Port Type A
Authentication & @Remote
[B] USB Port Type B Used to connect device to PC
[C] Ethernet Port Used to connect device to network
[D] SD Card Slot 1 SD Card options*1
[E] SD Card Slot 2 Service slot*2
[F] Option slot Used for hardware based options

*1: All options with the exception of VM

*2: VM option operates from this slot

Version 1.2 Subject to Change 10

 Options
Product EDP Common /
Item Description Notes
Code Code Unique
Paper Bank PB1110 250 Sheet Paper Bank D3EQ17 418080 U Only 2 additional
trays can be
Paper Bank PB1120 500 Sheet Paper Bank D3ER17 418081 U installed without
caster
3 additional trays
Caster Table Type M34 Caster Table D3EP03 418143 U can be installed
with caster
Offline Stapler
Offline Stapler D3EP02 418093 U -
Type M34
PostScript3 Unit
Genuine PS3 Unit D3EN10 418068 U -
Type M34
IPDS Unit Type M34 IPDS Unit D3EN13 418071 U -
Hard Disk Drive
Hard Disk Drive M54301 418438 U Standard on MFP
Type P18
VM Card Type P18 VM Card D3EN03 418065 U Standard on MFP
PostScript3 Unit
Genuine PS3 Unit M54304 418439 U -
Type P18
For use with 2 or
Medium Cabinet Type P Medium Cabinet 52005 U
3 additional trays

Version 1.2 Subject to Change 11

 Options
Product EDP Common
Item Description Notes
Code Code / Unique
IPDS Unit Type P18 IPDS Unit M54307 418442 U -
File Format Converter
File Format Converter D3BR04 417508 C -
Type M19
OCR Unit Type M13 OCR Unit D3AC23 417428 C -
Counter Interface Unit
Counter Interface Unit B87021 417111 C -
Type M12
Extended USB Board
Extended USB Board D3BS01 417566 C -
Type M19

Page Keeper Type M28 Page Keeper D3DQ17 417893 C -

Enhanced Security HDD Enhanced Security

D79209 417006 C -
Type M10 HDD
USB Device Server
USB Device Server D3BC33 418105 C -
Type M19A
Data Overwrite Security Data Overwrite Security
D3BS03 417499 C -
Unit Type M19 Unit
IEEE802.11 Interface IEEE 802.11a/b/g/n
M50008 407863 C -
Unit Type M24 Interface Unit
For use with 1
Tall Cabinet Type Q Tall Cabinet 52006 U
additional tray
Version 1.2 Subject to Change 12
 Option Compatibility
Category Product Name You Must Install You Cannot Install
250 Sheet Paper Bank Paper Bank PB1110 - -
500 Sheet Paper Bank Paper Bank PB1120 - -
Caster Table Caster Table Type M34 - -
Offline Stapler
Offline Stapler - -
Type M34
PostScript3 Unit
Genuine PS3 Unit - -
Type M34
IPDS Unit IPDS Unit Type M34 - -
OCR Unit OCR Unit Type M13 - -
Data Overwrite Security Data Overwrite Security
- -
Unit Unit Type M19
Page Keeper Page Keeper Type M28 - -
Medium Cabinet Type P Medium Cabinet - -
Tall Cabinet Type Q Tall Cabinet - -

Version 1.2 Subject to Change 13

 Option Compatibility
Category Product Name You Must Install You Cannot Install
Optional Counter Optional Counter Interface
- -
Interface Unit Unit Type M12
Hard Disk Drive Hard Disk Drive Type P18 - -
Enhanced Security Enhanced Security HDD Hard Disk Drive Option
-
HDD Option Option Type M10 Type P18 (STD on MFP)
Hard Disk Drive Option
VM card VM Card Type P18 -
Type P18
Genuine PS3 Unit PostScript3 Unit Type P18 - -
IPDS Unit IPDS Unit Type P18 - -
File Format Converter
-
Type M19
Extended USB Extended USB Board Type IEEE802.11 Interface Unit
-
Board M19 Type M24
USB Device Server
-
Type M19A

Version 1.2 Subject to Change 14

 Option Compatibility
You Must
Category Product Name You Cannot Install
Install
- Extended USB Board Type M19
File Format Converter IEEE802.11 Interface Unit
File Format Converter -
Type M19 Type M24
- USB Device Server Type M19A
- USB Device Server Type M19A
IEEE 802.11a/b/g/n IEEE 802.11 Interface
- Extended USB Board Type M19
Interface Unit Unit Type M24
- File Format Converter Type M19
- Extended USB Board Type M19
USB Device Server - File Format Converter Type M19
USB Device Server
Type M19A IEEE802.11 Interface Unit
-
Type M24

Version 1.2 Subject to Change 15

 Supplies & Yields
Description EDP Code Yield
Print Cartridge P 501H 418446 9k
Staple Cartridge 418136 1k
Photoconductor Unit 418094 40k
Maintenance Kit*1 418095 120k

Notes:
The figures above are calculated based on the following:
▪ A4 (LT) Short edge feed
▪ 6% image coverage ratio
▪ 3 P/J

*1 Includes Fusing unit, Image transfer roller & Air filter

Version 1.2 Subject to Change 16

 Target Reliability
Model AMV Max MV
M0BQ 3k 10k
D0C4 3k 10k

Notes:
The figures above are calculated based on the following:
▪ 3P/J
▪ A4 (LT) short-edge feed
▪ 6% image coverage ratio
▪ User maintenance is regularly performed
▪ Recommended paper types are used
▪ The machine is installed under operable environmental conditions

Version 1.2 Subject to Change 17

 Yield Ratio
1P/J 2P/J 3P/J
8,351 8,771 9,000
M0BQ Toner (6%)
93% 97% 100%
8,351 8,771 9,000
D0C4 Toner (6%)
93% 97% 100%
24,400 34,457 40,000
PCDU
61% 86.1% 100%
54,014 91,879 120,000
Fusing Unit
45% 76.6% 100%

Version 1.2 Subject to Change 18

 Installation Requirements
▪ Power requirements
- 120 – 127 V, 60 Hz, 12 A
- Do not use an extension cord or plug

▪ Footprint *
- 14.8” x 16.2” x 12.2” (M0BQ)
- 18.7” x 17.4” x 20.1” (D0C4)

▪ Weight*
- 42.6 lbs (M0BQ)
- 67.2 lbs (D0C4)

Notes:
Footprint and weight are for base machines with no options installed.
Version 1.2 Subject to Change 19
 Installation

Environment

1. Temperature Range: 10 °C to 32 °C (50 °F to 89.6 °F)

2. Humidity Range: 15% to 80% RH
3. Ambient Illumination: Less than 1,500 lux (do not expose to direct sunlight.)
4. Ventilation: Room air should turn over at least 3 times/hr/person
5. Avoid an area which is exposed to sudden temperature changes. This includes:
• Areas directly exposed to cool air from an air conditioner.
• Areas directly exposed to heat from a heater.
6. Do not place the machine in an area where it will be exposed to corrosive gases.
7. Do not install the machine at any location over 2,000 m (6,500 ft.) above sea level.
8. Place the copier on a strong and level base. (Inclination on any side should be no more than 3 mm.)
9. Do not place the machine where it may be subjected to strong vibrations.
Version 1.2 Subject to Change 20
 Installation Times
Peripheral Installation Times (min)
Paper Bank PB11xx 10
Caster Table Type M34 10
Offline Stapler Type M34 (Only for NA) 10
PostScript3 Unit Type M34 5
IPDS Unit Type M34 5
USB Device Server Option Type M19A 15
Data Overwrite Security Unit Type M19 10
OCR Unit Type M13 10
Page Keeper Type M28 (Only for NA) *Kitting at REI 20
Extended USB Board Type M19 10
File Format Converter Type M19 10

Version 1.2 Subject to Change 21

 Installation Times
Peripheral Installation Times (min)
Optional Counter Interface Unit Type M12 10
Enhanced Security HDD Option Type M10 (Only for NA) 10
IEEE 802.11a/b/g/n Interface Unit Type M24 10
VM Card Type P18 5
Hard Disk Drive Option Type P18 15
IPDS Unit Type P18 5
PostScript3 Unit Type P18 5

Version 1.2 Subject to Change 22

 Storage / Transportation
Storage Transportation
Temperature: -22 ~ 95°F
Temperature: -22 ~ 95°F
Humidity: 15 ~ 85%
Humidity: 15 ~ 85%
Mainframe Storage Period: 12 months
Max Stack (M0BQ): 5
Max Stack (M0BQ): 10
Max Stack (DOC4): 3
Max Stack (DOC4): 6

Version 1.2 Subject to Change 23

 Training Information
Service training should be completed before the first machine is delivered to distributors,
dealers, or users.

Training Method:
▪ Trainees who completed service training for predecessor model
‒ Self-paced Training: Study the entire contents of Materials
▪ Trainees who did not complete service training for predecessor model
‒ Class-based Training: Study the entire contents of Materials and predecessor
model M160 TTP

Materials
▪ Training documents created by RHQ collaborative work
▪ FSM (Field Service Manual)
▪ Parts Catalog
▪ Operating Instructions (when possible)
▪ Global Knowledge Contents (when possible)
▪ Limitation List (if there is and when possible)

Note: Service preparation for M0BQ/D0C4 will be handled through the LINK Project, in which RCL will no longer create
the TTP (technical training package), but the training materials will be developed in collaboration by RAC and RE
instead.
Version 1.2 Subject to Change 24
 Documentation
Description RFG E-Source Number
Detailed Description TBD
Operating Instruction TBD
Point-to-Point TBD
Parts Catalog TBD
Service Manual TBD

Please refer to the www.ricohlearninginstitute.com site for the most up to date training
information.

Please be aware that once a model or series is out of production, the Field Service
Manual, Technical Service Bulletins and Ricoh University should be referenced for the
most current information. Check the TSC website and e-source.

Version 1.2 Subject to Change 25

 Contact Information
Name
Technical Services Call Center
(Hotline)
Hytec Parts and Logistics Control
Technology Solutions Resource Center http://www.tscweb.net
Headquarter Web Sites
Material Safety Data Sheets
Ricoh Learning Institute
Version 1.2
Contact
Parts (800) 333-3147
Ricoh (800) 537-4264
Savin (800) 291-6044
Lanier (800) 346-6057
Canada (800) 922-4072
Latin America (877) 742-6407
Solutions (888) 424-1573
Customer Support (800) 577-4264
Automated Services (866) 239-8494 myricoh@ricoh-usa.com
Printer/Scanner/Projector Support (800) 742- 6438
Resale Printer Customers (800) 972-8796
Warranty Processing (800) 557-4264
(800) 883-1001 www.hytecrepair.com
Ricoh Corporation: http://www.ricoh-usa.com
Savin Corporation: http://www.savin.com
Lanier Corporation: http://www.lanier.com
(800) 336-MSDS (6737) http://msds.ricoh-usa.com/msds/
(866) 239-8494 email address: www.ricohlearninginstitute.com
Subject to Change 26
 Escalation Procedure
Solutions Support and Escalation Intake Guide
https://www.escalationintake.com/login/?redirect_to=https%3A%2F%2Fwww.escalationintake.com%2F

Required Information for Hardware Issues

▪ Symptom
▪ Possible cause
▪ Description and result of the action taken
▪ Parts replaced
▪ Model type and serial number
▪ Printer configuration sheet and maintenance report sheet
▪ Occurrence frequency
▪ Whether or not the symptom could be duplicated on a lab machine (YES/NO)
▪ Occurrence conditions
▪ When the symptom start to appear
▪ Optional equipment information
▪ Results after installing the units/options on another machine
▪ Whether or not have any customized parts been applied
▪ Log-storing data (controller, engine, and operation logs) with SP5-858
▪ SMC Report (SP5992-001)

Version 1.2 Subject to Change 27

 Escalation Procedure
Required Information for Computer connectivity problems:
▪ Printer configuration page
▪ Any actions already taken (step-by-step)
▪ Computer specifications (manufacturer, model, type, CPU, memory, etc.)
▪ OS and applications installed (versions and service packs)
▪ Driver and utilities used (versions and service packs)
▪ Network environment (protocol, topology, address, and configuration)
▪ Network packet capture/print capture file
▪ Document originals (files)
▪ PIF (Problem Information Form)

Version 1.2 Subject to Change 28

 Revisions
▪ 1.0 Original
▪ 1.1 Changes on page 11 to HDD and VM options

Version 1.2 Subject to Change 29