Bài giảng cho FO:

Reconfirm guest’s booking: Xác nhận đặt phòng

Xin chào, I’m Ánh, receptionist. I would like to reconfirm your booking ( Tôi muốn xác
nhận việc đặt phỏng của bạn.)
You booked (type) room, one king sized bed and you stay at here 2 nights.
Types of beds:
king size bed (L 2,2m, W 2m): giường cỡ lớn
(4- poster king size bed : giường cỡ lớn có 4 chân)
queen size bed (L 2m, W 2m) : giường cỡ lớn
single bed: giường đơn ( L 1,9m W 1m)
extra bed: giường phụ
twin bed ( L 2m, W 1,2): giường đôi
Introducing hotel’s map: giới thiệu bản đồ của khách sạn: sử dụng cấu trúc This
is: đây là
1. This is: your room key+ the map of Pilgrimage Village ( đây là chìa khóa phòng
và bản đồ của Làng Hành Hương.)
2. Introduce some information about our resort:
 We are in the lobby+ your room’s here.
 Junrei restaurant (lunch+dinner). The opening and closing time are: 10.30
a.m to 10p.m
 Valley restaurant/Slope café: (breakfast). opening+closing time: 6.30 a.m
to 10.30 am
 Lobby bar: under Junrei restaurant. happy hour at the lobby bar+
swimming pools : 4:30pm to 6:30
 free wi-fi includes in your room+ no password
 3 swimming pools ( opening from : 7am to 7pm). After 7pm, you can use
at Slope pool without lifeguard and services.
 Tai chi & yoga class. Taichi (7am to 7.30am at Slope pool); yoga (7.30 to
8 am at Spa area)
 Shuttle bus schedule: the time take you from resort to 27 Chu Van An
street + the time come back here. book 30 minutes in advance. (show
timetable behind the map)
Images:
 King size bed (L 2,2m, W 2m)

Queen size bed (L 2m, W2m)

Twin beds( L2m, W 1,2m)

4-poster king size bed (giường cỡ lớn có 4 chân)