Lost pieces of luggage are a common occurrence in airports. Human errors can happen.

Sometimes, luggage tags have been removed or interchanged. In some cases, pieces of luggage
have been transported to the wrong airports. These incidents can be very traumatic to travelers
who are staying in their destination only for a few days. Thousands of luggage are lost every day
especially in busy airports. Research on the company policies of different airlines on handling
lost luggage. How do they handle damaged suitcases? How do they handle delayed arrival of
suitcases? What is the maximum amount airlines can reimburse aggrieved passengers?

Philippines Airlines Baggage Assistance and Tracking

Missing Baggage
As soon as you notice that your baggage is missing at the arrival airport, please approach the
Baggage Assistance Counter located at the arrival area and file a report for your missing
baggage.

You will receive a reference number at the end of the reporting process. Please keep this number
in order to track the progress of the search for your baggage. We will search your baggage using
the airline shared system and we will contact you immediately for any update.

For international flights, if your baggage is not found by the seventh day after the baggage was
reported missing, accomplish the Baggage Claim Form for further processing.

Damaged Baggage
If you noticed that your baggage was damaged upon arrival, immediately approach the Baggage
Assistance Counter located at the arrival area and file a report.

We shall record the details of the damage to your baggage and you will be offered immediate
assistance, as necessary.

Please note our liability for damaged baggage is based on our General Conditions of Carriage
and/or the Montreal Conventions, unless a higher value has been declared in advance, our
liability remains limited.

We are also not responsible for baggage damage due to normal wear and tear, which includes
Cuts, scratches, scuffs, dents and marks; Damage to or loss of protruding parts, including straps,
pockets, pull handles, hangar hooks, wheels, external locks, security straps, or zipper tabs;
Damage due to improper or overpacking; Baggage accepted under the conditions of the Limited
Release Tag - including items retrieved or confiscated by airport authorities or security
personnel.

Philippine Airlines is not responsible for any damage due to normal wear and tear such as minor
cuts, scratches, and broken zippers including fragile items and musical/sports equipment;
damage to or loss of protruding parts, including straps, pockets, pull handles, hangar hooks,
wheels, external locks, security straps, or zipper tabs; damage due to improper or overpacking;
baggage accepted under the conditions of the Limited Release Tag - including items retrieved or
confiscated by airport authorities or security personnel . If you noticed that your baggage was
damaged upon arrival, immediately approach the Baggage Assistance Counter located at the
arrival area and file a report.

Left Behind Baggage

Upon arrival, passengers are reminded to pick up their checked baggage, confirming the
numbers on the baggage claim tag.

If you mistakenly picked up someone else's baggage or left the airport without claiming your
baggage, immediately contact our Baggage Assistance Counter.

For international flights, the following documents are required when you claim your baggage:

1. A copy of your passport (photograph page and the page stamped at the time of entry to the
country)
2. An accomplished Customs Declaration Form. Please note that retrieving your left-behind
baggage requires Customs clearance.

Please bring all the required documents to the airport for a smooth baggage claiming process.

The baggage releasing schedule is from Monday to Friday at 0800H-1700H.

Answer:
There is a Baggage Assistance Counter at Philippine Airlines that deals with misplaced,
harmed, and delayed luggage. The passenger can register a report for lost luggage in compliance
with missing baggage so that the Baggage Assistance Counter can handle the reference number
that can assist in tracking the luggage. After submitting a report, the procedure could take up to 7
days, and if the customer's luggage is still missing, the airline will provide a Baggage Claim
Form. The traveler may also submit damaged luggage to the baggage assistance desk for
assistance, however the airline's liability for damaged luggage is strictly governed by its general
conditions of carriage and/or the Montreal Conventions. Last but not least, if a traveler
unintentionally picked up another person's luggage or left without their own, they can also report
it at the baggage assistance counter. The passenger must bring a copy of their passport and a
customs declaration form in order to claim their luggage.
Additionally, Philippine Airlines has a policy that states that for domestic flights,
passengers have the right to a maximum amount that is equal to half of the amount specified in
the applicable convention in pesos, while for international flights, the maximum amount that the
airline can reimburse upset passengers is determined by the applicable convention.
Case of the Overpriced Airport

The Ninoy Aquino International Airport Terminal 3 was constructed by Japanese contractor
Takenaka and was set to open in March 2007. However, the said airport facility seeking to
address the capacity problem of the existing airport terminals has been besieged with two major
problems. First, the alleged overpricing of the NAIA Terminal 3 by $140 million has led to a
cabinet-level probe. Takenaka priced the project at $275 million. Fraport AG, one of the
corporate outfits of the Philippines International Airport Terminals Corporation (PIATCO)
consortium which got the contract claims that it invested $425 million in the said project. The
award was later nullified by the Supreme Court due the various changes in the concession
contracts, which the High Tribunal declared as disadvantageous to the government. Following
the High Court’s ruling, the government took over the NAIA 3 facility, claiming that the project
was tainted with massive corruption on top of violations of Philippine laws such as the anti
dummy law. The second problem of NAIA 3 is the substandard construction reflected by the
rapid deterioration of some parts of the unused terminal. What lessons have we learned from this
case? Can the use of the terminal be postponed pending resolution of the investigation on the
anomaly? How can we prevent a repeat of this incident?

Answer:

Airport operators find it difficult to control maintenance costs while maintaining and safe
environment for travelers and passengers. Reducing airport maintenance costs whilst providing a
safe and attractive environment for passengers is a challenge for many airport owners.

Airports are complex, technologically advanced, and expensive but If the airlines are to
remain profitable, they have to figure out how to balance these costs without gouging their
customer base with massively increased ticket prices.The airport must be kept running smoothly
and safely while costs must be reduced. There are a few ways to accomplish this.
REFERENCE

Baggage assistance and tracking. (n.d.). Retrieved October 26, 2022, from

https://www.philippineairlines.com/before-you-fly/baggage-information/baggage-assistance-and-

tracking