0:0:0.0 --> 0:0:1.

570
Chukwuemeka Anunwa
For my HR.
0:0:2.850 --> 0:0:5.990
Chukwuemeka Anunwa
Induction for the experience stuff and then.
0:0:7.100 --> 0:0:8.470
Chukwuemeka Anunwa
Then in school for.
0:0:9.770 --> 0:0:13.580
Chukwuemeka Anunwa
On the on the 80s, yes. So and that's.
0:0:14.630 --> 0:0:24.500
Chukwuemeka Anunwa
That would be more elaborate and take more you understand the banks culture better in those classes,
but this will just be a guy so that.
0:0:25.450 --> 0:0:27.440
Chukwuemeka Anunwa
You can fit into the.
0:0:28.710 --> 0:0:31.790
Chukwuemeka Anunwa
Technology space and understand every departments.
0:0:32.480 --> 0:0:33.260
Chukwuemeka Anunwa
And technology.
0:0:35.550 --> 0:0:44.580
Chukwuemeka Anunwa
So before I go on, I don't know is there any question. Let me share my slide and then we'll start the
orientation formally.
0:0:50.210 --> 0:0:51.930
Chukwuemeka Anunwa
I think if you have any question, just.
0:0:53.280 --> 0:0:55.720
Chukwuemeka Anunwa
In the kids, by raising your hand.
0:0:57.0 --> 0:0:58.360
Chukwuemeka Anunwa
There's a reaction.
0:1:1.30 --> 0:1:6.700
Chukwuemeka Anunwa
Option there just raise your hand and hopefully I once I see it, my color on YouTube.
0:1:7.610 --> 0:1:8.370
Chukwuemeka Anunwa
So to speak.
0:1:17.480 --> 0:1:18.160
Chukwuemeka Anunwa
OK.
0:1:20.860 --> 0:1:22.570
Chukwuemeka Anunwa
Let me know if you can see this slide.
0:1:29.610 --> 0:1:30.40
Chukwuemeka Anunwa
Let's see.
0:1:42.760 --> 0:1:54.130
Chukwuemeka Anunwa
OK, so this is the outline of what we're going through. Technology mandate is governance, framework
strategy bank and IT application, landscape technology and digital agenda.
0:1:55.100 --> 0:1:59.440
Chukwuemeka Anunwa
He policies, processes and technology knowledge guide.
0:2:0.80 --> 0:2:2.800
Chukwuemeka Anunwa
Questions. I just go straight to the.
0:2:5.350 --> 0:2:12.520
Chukwuemeka Anunwa
To the slide. OK, so this is the first slide technology mandate, I believe we all know that technology is a.
0:2:13.360 --> 0:2:16.30
Chukwuemeka Anunwa
Very important aspect in every organization.
0:2:17.670 --> 0:2:18.500
Chukwuemeka Anunwa
We are very.
0:2:19.240 --> 0:2:20.290
Chukwuemeka Anunwa
What are the?
0:2:21.0 --> 0:2:21.770
Chukwuemeka Anunwa
Call of.
0:2:23.390 --> 0:2:25.590
Chukwuemeka Anunwa
Everything that happens in terms of.
0:2:27.460 --> 0:2:29.710
Chukwuemeka Anunwa
Implementations and terms of.
0:2:30.540 --> 0:2:33.890
Chukwuemeka Anunwa
Delivery and going into production.
0:2:34.610 --> 0:2:36.210
Chukwuemeka Anunwa
Especially but.
0:2:37.860 --> 0:2:39.130
Chukwuemeka Anunwa
Technology has.
0:2:40.490 --> 0:2:42.100
Chukwuemeka Anunwa
It's team we.
0:2:44.330 --> 0:2:44.840
Chukwuemeka Anunwa
We are.
0:2:45.550 --> 0:2:53.840
Chukwuemeka Anunwa
Pushed to deliver the best UM people with optimized processes and best technology.
0:2:54.440 --> 0:2:56.650
Chukwuemeka Anunwa
So people in terms of new?
0:2:57.860 --> 0:3:3.10
Chukwuemeka Anunwa
You know the stuff we require will believe you are the best set of people in the.
0:3:6.310 --> 0:3:8.510
Chukwuemeka Anunwa
Within the our space where we operate.
0:3:9.460 --> 0:3:15.290
Chukwuemeka Anunwa
And then you need to translate this into implementing the using the right PROCESSES.
0:3:16.890 --> 0:3:21.280
Chukwuemeka Anunwa
And bringing up processes that work in the system.
0:3:22.130 --> 0:3:25.940
Chukwuemeka Anunwa
To be able to deliver world class technology.
0:3:26.800 --> 0:3:29.850
Chukwuemeka Anunwa
And by delivering this we need to have.
0:3:30.550 --> 0:3:42.640
Chukwuemeka Anunwa
Acquire this technology and have the right people to be able to operate those technologies and optimize
them in the best way possible. So this pick three.
0:3:45.890 --> 0:4:0.250
Chukwuemeka Anunwa
Is this three UM, items that people processes and technology they always are from our can't do without
them, which is one of the core things as as IT technicians we should all know.
0:4:0.920 --> 0:4:2.930
Chukwuemeka Anunwa
That will need the right people.
0:4:3.830 --> 0:4:11.270
Chukwuemeka Anunwa
The right process or process driven to be able to deliver the right time. What class technology?
0:4:13.500 --> 0:4:16.550
Chukwuemeka Anunwa
If you have any questions, don't forget raise your hands please.
0:4:17.640 --> 0:4:17.990
Chukwuemeka Anunwa
OK.
0:4:18.870 --> 0:4:19.280
Chukwuemeka Anunwa
OK.
0:4:20.230 --> 0:4:21.40
Chukwuemeka Anunwa
OK so.
0:4:23.400 --> 0:4:27.990
Chukwuemeka Anunwa
So the governance framework just talking about the organization charts.
0:4:28.660 --> 0:4:29.250
Chukwuemeka Anunwa
Umm.
0:4:30.40 --> 0:4:39.610
Chukwuemeka Anunwa
For some of us that have been long in the system with my for might be more consistent with this, but let
me go run through this. We have the CIO organization.
0:4:40.570 --> 0:4:45.680
Chukwuemeka Anunwa
And we have the city organizations I in the Chief Information Officer.
0:4:47.380 --> 0:4:50.320
Chukwuemeka Anunwa
And we have the chief technology officer.
0:4:51.340 --> 0:4:55.950
Chukwuemeka Anunwa
On that, the CIO organization, we have five different groups, which are.
0:4:56.870 --> 0:4:58.420
Chukwuemeka Anunwa
Umm, governance standards.
0:4:59.400 --> 0:5:0.640
Chukwuemeka Anunwa
Saturday and standards.
0:5:2.860 --> 0:5:5.260
Chukwuemeka Anunwa
That's analytics and business intelligence.
0:5:8.80 --> 0:5:31.810
Chukwuemeka Anunwa
That's awesome because intelligence technology operations and ITSM and service monitoring and the
infrastructure services, the heads of this, each each of these groups are in this slide. This might be
looking small from your side. So let me just quickly, the head of governance is Amara Okafor, the head of.
0:5:32.700 --> 0:5:37.330
Chukwuemeka Anunwa
That's analytics is ogazi chikwendu.
0:5:38.930 --> 0:5:41.400
Chukwuemeka Anunwa
Head of technology operations is child's Ugo.
0:5:42.120 --> 0:5:46.240
Chukwuemeka Anunwa
Head of ITSM and service monitoring GK.
0:5:47.90 --> 0:5:59.970
Chukwuemeka Anunwa
Head of Infrastructure services is syriacus quarter and all these people report directly to the CIO, who is
bat of Congo, who reports directly to.
0:6:1.110 --> 0:6:2.60
Chukwuemeka Anunwa
The Ed.
0:6:3.450 --> 0:6:7.120
Chukwuemeka Anunwa
Chief operating and Information Officer Stanley Amuchie.
0:6:8.280 --> 0:6:27.270
Chukwuemeka Anunwa
Who reports that lead to the MD? So that's the sequence at which this organization chart shows at the
end of. This will share this slide, but I think I shared it as well. So we all have copies of this to be able to
digest it after this class. So under this.
0:6:29.300 --> 0:6:32.610
Chukwuemeka Anunwa
Groups which I mentioned earlier, we have team leads.
0:6:34.10 --> 0:6:36.400
Chukwuemeka Anunwa
I don't want to start calling each of them, but.
0:6:37.620 --> 0:6:43.70
Chukwuemeka Anunwa
Love. Most of them have not seen less than two teams under each groups.
0:6:45.220 --> 0:6:46.950
Chukwuemeka Anunwa
It's team members as well.
0:6:47.640 --> 0:6:53.730
Chukwuemeka Anunwa
Under them, I don't want to bother with so much of this. We can look at this at our spare time and get
acquainted with.
0:6:54.530 --> 0:7:1.570
Chukwuemeka Anunwa
Some of these out structures, so this is what the CIO organization are go next to the city organization,
which is.
0:7:2.470 --> 0:7:6.130
Chukwuemeka Anunwa
Headed by which is the city is of Chris Anekwe.
0:7:9.190 --> 0:7:10.900
Chukwuemeka Anunwa
And he has four groups.
0:7:12.90 --> 0:7:14.630
Chukwuemeka Anunwa
On the welfare group on that it's CTO.
0:7:15.700 --> 0:7:18.590
Chukwuemeka Anunwa
This time delivery and then buy Chukwuma Okoli.
0:7:19.270 --> 0:7:23.860
Chukwuemeka Anunwa
And surprise, architecture and INNOVATION added by Emmanuel Muojekwu.
0:7:24.660 --> 0:7:30.630
Chukwuemeka Anunwa
Technology programme management sided by analysis and ability and.
0:7:31.610 --> 0:7:53.450
Chukwuemeka Anunwa
Channels delivery support added by delay. Local. Yeah. The next slide shows us what's a brief of what
each of these groups does. And all these group also have team leads under them like this Finacle
scripting, that's analysis, project management. And I believe what all of us here fall into one of these.
0:7:55.120 --> 0:7:59.100
Chukwuemeka Anunwa
Teams which which were displayed earlier.
0:8:0.290 --> 0:8:10.200
Chukwuemeka Anunwa
OK, so this is where talks about what each groups does for the first is governance strategy and standards,
which is in in charge of.
0:8:11.830 --> 0:8:13.880
Chukwuemeka Anunwa
Strategy for technology.
0:8:14.830 --> 0:8:17.800
Chukwuemeka Anunwa
Ohm investment decisions.
0:8:20.200 --> 0:8:25.50
Chukwuemeka Anunwa
Uh monitoring of audits and standards where the layers in.
0:8:25.650 --> 0:8:26.300
Chukwuemeka Anunwa
Umm.
0:8:27.830 --> 0:8:31.20
Chukwuemeka Anunwa
Department between technology and other.
0:8:31.900 --> 0:8:32.610
Chukwuemeka Anunwa
On the.
0:8:33.870 --> 0:8:35.120
Chukwuemeka Anunwa
Divisions in terms of.
0:8:38.720 --> 0:8:43.10
Chukwuemeka Anunwa
Terms of stategic implementations and delivery of.
0:8:43.920 --> 0:9:2.90
Chukwuemeka Anunwa
But it's initiatives and so many regulatory actions which which which which comes in the technology,
they will do a lot of things interface with the IT risk, the audits, they also meets each of these teams. But
everything is collected and arranged.
0:9:3.130 --> 0:9:9.840
Chukwuemeka Anunwa
I've put together with anything governance team before it goes out to to all these.
0:9:11.230 --> 0:9:14.830
Chukwuemeka Anunwa
As time. Now let me go to my external customers.
0:9:16.620 --> 0:9:24.730
Chukwuemeka Anunwa
Which are IT? Race and some other audits from the cost management team. Think on and some other.
0:9:26.170 --> 0:9:31.250
Chukwuemeka Anunwa
Teams within within the bank also Dr Competence and skill acquisition.
0:9:31.950 --> 0:9:45.10
Chukwuemeka Anunwa
To training while in charge of that, and they show SLA's are not bridged. We're monitor that and give
guidance. You know SLA is that service level agreements which are signed between two parties, the bank
and.
0:9:45.870 --> 0:9:47.380
Chukwuemeka Anunwa
And external.
0:9:49.180 --> 0:9:50.980
Chukwuemeka Anunwa
Artists to ensure that.
0:9:51.950 --> 0:9:56.790
Chukwuemeka Anunwa
All parameters are met. I love before payment is done or.
0:9:57.590 --> 0:9:59.400
Chukwuemeka Anunwa
And so that's services.
0:10:0.40 --> 0:10:1.170
Chukwuemeka Anunwa
Promise by those.
0:10:2.410 --> 0:10:7.790
Chukwuemeka Anunwa
I just vendors are actually delivered as contained in the agreement.
0:10:8.740 --> 0:10:18.490
Chukwuemeka Anunwa
So we take care of that and monitor all compliance related activities. So moving on to ITSM and service
monitoring, this is the.
0:10:19.800 --> 0:10:21.170
Chukwuemeka Anunwa
When it failed saying.
0:10:23.840 --> 0:10:29.360
Chukwuemeka Anunwa
Who will be managed? All incidents and service requests for technology.
0:10:30.150 --> 0:10:32.520
Chukwuemeka Anunwa
And they have a service management too.
0:10:33.460 --> 0:10:42.960
Chukwuemeka Anunwa
That which is quick fix. We have a quick fix or at the moment which is our service management tool,
manages incidents and problems we have.
0:10:43.940 --> 0:10:57.510
Chukwuemeka Anunwa
Plans to grow into a more robust tool, but that might be coming up within the next few few months. By
the moment we're still making use of big fees as our incident management solution.
0:10:59.170 --> 0:11:1.60
Chukwuemeka Anunwa
So this team is also in charge of.
0:11:2.910 --> 0:11:14.60
Chukwuemeka Anunwa
Conducting service reviews. They manage the assets register, which is currently done by Lang Super.
That's a solution for asset register.
0:11:14.970 --> 0:11:20.880
Chukwuemeka Anunwa
And then try to have the service catalogue of the bank in you know, the service catalog contains.
0:11:21.970 --> 0:11:27.150
Chukwuemeka Anunwa
Each sentence is the bank operates and their functions and their.
0:11:28.30 --> 0:11:28.590
Chukwuemeka Anunwa
Umm.
0:11:29.530 --> 0:11:32.160
Chukwuemeka Anunwa
Definitions as well as.
0:11:33.590 --> 0:11:34.980
Chukwuemeka Anunwa
What's what's?
0:11:36.90 --> 0:11:38.80
Chukwuemeka Anunwa
Services the plug into.
0:11:39.250 --> 0:11:44.150
Chukwuemeka Anunwa
Yeah, dependencies let me call you like that and some other informations that could help.
0:11:46.160 --> 0:11:48.680
Chukwuemeka Anunwa
OHS deliver services optimal?
0:11:50.150 --> 0:11:51.240
Chukwuemeka Anunwa
Any questions so far?
0:11:54.560 --> 0:11:54.820
Chukwuemeka Anunwa
Pen.
0:12:9.380 --> 0:12:9.910
Chukwuemeka Anunwa
Stargate.
0:12:14.710 --> 0:12:16.990
Chukwuemeka Anunwa
OK, so move through the next.
0:12:19.50 --> 0:12:21.130
Chukwuemeka Anunwa
Lie down technology operations.
0:12:21.950 --> 0:12:22.870
Chukwuemeka Anunwa
Ohm.
0:12:25.180 --> 0:12:27.570
Chukwuemeka Anunwa
OK, so this is the operations team.
0:12:29.140 --> 0:12:33.950
Chukwuemeka Anunwa
They support all applications, mostly financial and.
0:12:37.370 --> 0:12:42.480
Chukwuemeka Anunwa
Internal applications within the bank. There's not as many applications, maybe up to.
0:12:44.680 --> 0:12:48.430
Chukwuemeka Anunwa
Up to 100 and 400 plus if not.
0:12:49.250 --> 0:13:8.360
Chukwuemeka Anunwa
Yes, one day plus about that. That's a number and they provided to this services terms of if there are any
issues on this applications, their job is to look at those issues and try to fix as long as it's within the
change management and policy.
0:13:9.250 --> 0:13:14.220
Chukwuemeka Anunwa
Umm manage users and support users and also.
0:13:15.230 --> 0:13:16.80
Chukwuemeka Anunwa
Provides.
0:13:17.410 --> 0:13:22.190
Chukwuemeka Anunwa
Trainings and communication in terms of business application trainings to users.
0:13:24.240 --> 0:13:26.950
Chukwuemeka Anunwa
So they do quite a number of things and.
0:13:28.860 --> 0:13:32.850
Chukwuemeka Anunwa
This unit is also on that CISO organization.
0:13:34.210 --> 0:13:39.900
Chukwuemeka Anunwa
So moving on to data analytics and business intelligence. So this team and those.
0:13:40.910 --> 0:13:44.580
Chukwuemeka Anunwa
Umm the develop self-service dashboards for?
0:13:45.670 --> 0:13:47.630
Chukwuemeka Anunwa
On the organization.
0:13:48.790 --> 0:13:51.410
Chukwuemeka Anunwa
Because they're in charge of the data for the organization.
0:13:52.190 --> 0:13:54.420
Chukwuemeka Anunwa
And they have access to.
0:13:57.30 --> 0:14:1.0
Chukwuemeka Anunwa
So mine does that all and make it into a much more.
0:14:2.960 --> 0:14:3.590
Chukwuemeka Anunwa
Much more.
0:14:4.330 --> 0:14:8.820
Chukwuemeka Anunwa
Isness oriented and results or presentation so.
0:14:9.460 --> 0:14:10.990
Chukwuemeka Anunwa
Once you give them such.
0:14:11.680 --> 0:14:13.340
Chukwuemeka Anunwa
Information the.
0:14:14.180 --> 0:14:14.630
Chukwuemeka Anunwa
Like it's.
0:14:15.540 --> 0:14:16.300
Chukwuemeka Anunwa
Readily.
0:14:17.560 --> 0:14:24.730
Chukwuemeka Anunwa
And accessible and usable for every users so that we have all got a self-service portal. Where is that of?
0:14:25.420 --> 0:14:32.400
Chukwuemeka Anunwa
Going into SQL to school or do some SQL spooling you have it at the front end.
0:14:33.170 --> 0:14:43.340
Chukwuemeka Anunwa
We have this probability Linda support, so I like using power BI or using other tools and they use and
make it presentable in in in a.
0:14:44.620 --> 0:14:46.380
Chukwuemeka Anunwa
And the business oriented format?
0:14:47.580 --> 0:14:48.370
Chukwuemeka Anunwa
He also.
0:14:49.560 --> 0:15:1.380
Chukwuemeka Anunwa
You're in charge of data integration and packages, so everything that concerns the data of the bank
they're in charge of this. I know the bank is looking at getting a.
0:15:2.760 --> 0:15:3.570
Chukwuemeka Anunwa
UM.
0:15:5.920 --> 0:15:6.350
Chukwuemeka Anunwa
You need.
0:15:7.590 --> 0:15:11.70
Chukwuemeka Anunwa
The more robust data infrastructure in terms of is that data.
0:15:12.620 --> 0:15:13.0
Chukwuemeka Anunwa
And.
0:15:14.250 --> 0:15:20.770
Chukwuemeka Anunwa
Yes, that's a warehouse. That's the. That's the name I wanted to call to gradually and that I will get more.
0:15:21.650 --> 0:15:22.420
Chukwuemeka Anunwa
Much more.
0:15:24.140 --> 0:15:25.530
Chukwuemeka Anunwa
What's more, credits?
0:15:26.870 --> 0:15:28.940
Chukwuemeka Anunwa
And because it's.
0:15:29.630 --> 0:15:37.60
Chukwuemeka Anunwa
Used by everyone in the bath, so let's move to the next infrastructure services. This is quite a big.
0:15:38.750 --> 0:15:39.130
Chukwuemeka Anunwa
Group.
0:15:40.580 --> 0:15:43.220
Chukwuemeka Anunwa
And they're like the engine room because they're in charge of.
0:15:44.180 --> 0:15:55.670
Chukwuemeka Anunwa
All adwares infrastructure of the bank in terms of getting charge of also backups. You're in charge of the
yeah.
0:15:57.90 --> 0:16:3.900
Chukwuemeka Anunwa
That that sends us, even though data center is currently located is collocated. We have.
0:16:4.720 --> 0:16:14.360
Chukwuemeka Anunwa
The one we're collecting at main one. And also we have that rack center just that are two data center
locations may one is the primary while.
0:16:15.540 --> 0:16:16.140
Chukwuemeka Anunwa
Umm.
0:16:16.900 --> 0:16:20.470
Chukwuemeka Anunwa
Rack sensor is malls secondary.
0:16:21.650 --> 0:16:22.720
Chukwuemeka Anunwa
Data center.
0:16:23.670 --> 0:16:25.690
Chukwuemeka Anunwa
Yeah, so do.
0:16:27.40 --> 0:16:43.10
Chukwuemeka Anunwa
Of Microsoft's Enterprise license management, which is Andrew. Basically by the system admin team. So
all these you know, Microsoft licenses your Active Directory for you to be able to access the network.
0:16:44.440 --> 0:16:50.290
Chukwuemeka Anunwa
This team has to be involved. Yeah, they they play a lot of roles, you know, in that aspect.
0:16:51.50 --> 0:16:56.880
Chukwuemeka Anunwa
They also in charge of the next works, you know, without network will come be able to connect with
each other.
0:16:57.970 --> 0:17:0.640
Chukwuemeka Anunwa
20 and tab so it is boss.
0:17:2.390 --> 0:17:4.730
Chukwuemeka Anunwa
Network allocations to each.
0:17:5.760 --> 0:17:6.450
Chukwuemeka Anunwa
Location.
0:17:7.300 --> 0:17:13.890
Chukwuemeka Anunwa
And then charge of Mr Putin. It's in terms of bandwidth and fat by for.
0:17:14.990 --> 0:17:15.760
Chukwuemeka Anunwa
Ohh.
0:17:17.440 --> 0:17:23.510
Chukwuemeka Anunwa
Or radio or whatever, whatever connectivity medium that is that is decided to be used. Maybe side that.
0:17:24.260 --> 0:17:25.60
Chukwuemeka Anunwa
Umm.
0:17:28.880 --> 0:17:30.470
Chukwuemeka Anunwa
OK. In terms of also?
0:17:31.510 --> 0:17:32.420
Chukwuemeka Anunwa
Infrastructure.
0:17:33.880 --> 0:17:49.330
Chukwuemeka Anunwa
ESS team, which handles backwards with the IBM and the IBM storage and we converge infrastructure.
Yeah. Also, it's integral parts of this team and the the manage.
0:17:52.0 --> 0:18:0.130
Chukwuemeka Anunwa
Date and day processes and ensuring that there is no capacity deficiency or.
0:18:2.960 --> 0:18:8.90
Chukwuemeka Anunwa
Data corruption in the on those in those on those infrastructures.
0:18:13.770 --> 0:18:14.540
Chukwuemeka Anunwa
OK so.
0:18:15.380 --> 0:18:26.190
Chukwuemeka Anunwa
With Andrew most most of the TI organizations, so moving on to this digital delivery which is under CTO
organization.
0:18:28.790 --> 0:18:43.530
Chukwuemeka Anunwa
Italy, basically what we know about the about us, the programmers, really we have them in almost every
organizations. This is where the programmers in the bank sits. So they integrate solutions they.
0:18:46.260 --> 0:18:47.950
Chukwuemeka Anunwa
They develop solutions.
0:18:48.760 --> 0:18:49.460
Chukwuemeka Anunwa
And.
0:18:50.370 --> 0:18:59.880
Chukwuemeka Anunwa
Test them on the environments before deploying to production of, so if you know the right operating
models this guys.
0:19:0.900 --> 0:19:15.180
Chukwuemeka Anunwa
Deals strictly on test environments. That's the segmentations how we should be reduce strictly with
chest environment once in the below the test it and hand over to the support guys use technology
operational guys who.
0:19:16.540 --> 0:19:24.850
Chukwuemeka Anunwa
Who handles like basically production environments. So that's how the segmentation works. So they
develop.
0:19:25.610 --> 0:19:29.160
Chukwuemeka Anunwa
You do often have development even on FINACLE, which we know is our.
0:19:29.880 --> 0:19:31.550
Chukwuemeka Anunwa
Core banking solutions.
0:19:33.330 --> 0:19:35.270
Chukwuemeka Anunwa
And if you're not going to be shown, that's.
0:19:36.540 --> 0:19:38.290
Chukwuemeka Anunwa
They can do, they do them.
0:19:39.50 --> 0:19:50.430
Chukwuemeka Anunwa
If it's beyond them, then we have we have support agreement. So I think that we need to have Finacle
and support partner and also Infosys reason the way and.
0:19:51.60 --> 0:20:7.50
Chukwuemeka Anunwa
They also do developments on as relates to online banking and any other back office of optimization
automations. They are in charge of that. So under these you have Finacle scripting business automation
system integration.
0:20:8.920 --> 0:20:11.890
Chukwuemeka Anunwa
So Enterprise architecture team.
0:20:13.490 --> 0:20:14.340
Chukwuemeka Anunwa
Yes, we have.
0:20:15.40 --> 0:20:23.430
Chukwuemeka Anunwa
You team leads that apprise architecture and also the research and development team that team is
currently.
0:20:25.880 --> 0:20:30.820
Chukwuemeka Anunwa
Not populated with anyone but the enterprise activation team you are working.
0:20:31.590 --> 0:20:38.610
Chukwuemeka Anunwa
Every day there's an Enterprise Architecture Board which reviews all architecture for the bank.
0:20:39.330 --> 0:20:53.300
Chukwuemeka Anunwa
Umm, I know there was an architectural optimization or remediation activity which is still ongoing, so
review currents, architecture and future architecture. I know we keep building.
0:20:55.570 --> 0:21:25.720
Chukwuemeka Anunwa
Every day, as we increase in customer beings as increase in all aspects, our infrastructure to needs to be
optimized and be more secured in their areas where firewalls needs to be introduced or more secured
components this to be introduced. These are the things that review heads and then take decisions to get
out with the Enterprise Architecture Board on what less architectures are docs also where we are having
challenges.
0:21:27.560 --> 0:21:39.790
Chukwuemeka Anunwa
In revamping in and now we need to revamp the infrastructure inside the team. Also takes charge of
those architectures and provide the design both at.
0:21:44.590 --> 0:21:47.620
Chukwuemeka Anunwa
Would that sound and the data architecture?
0:21:48.650 --> 0:21:52.590
Chukwuemeka Anunwa
Interface or application Interface app architecture of interface.
0:21:58.150 --> 0:21:58.460
Chukwuemeka Anunwa
OK.
0:21:59.450 --> 0:22:4.780
Chukwuemeka Anunwa
So the channels in delivery team, so this is the team in charge of all what's to see.
0:22:6.140 --> 0:22:10.380
Chukwuemeka Anunwa
From the customer view, you know almost every customer uses the mobile.
0:22:11.210 --> 0:22:15.120
Chukwuemeka Anunwa
Is this online banking ATM?
0:22:15.920 --> 0:22:18.790
Chukwuemeka Anunwa
The every channel, anything that is not.
0:22:19.790 --> 0:22:28.280
Chukwuemeka Anunwa
Uh can sandwich branch. I don't listen alternative channel. This is the team. This is the good to team are
in charge of managing those.
0:22:30.190 --> 0:22:42.690
Chukwuemeka Anunwa
Those applications on innovations like we have the CARDS, virtual virtual card and which ones and some
other various innovations which the bank has deployed, they manage this.
0:22:44.840 --> 0:22:48.120
Chukwuemeka Anunwa
Alternative channels and make sure they are open running.
0:22:48.810 --> 0:22:54.870
Chukwuemeka Anunwa
Then sure, that's for deliver value to customers. Every other deal giving the POS services.
0:22:58.150 --> 0:23:8.180
Chukwuemeka Anunwa
Technology programme management seems is responsible for planning. There's a footing and finalizing
project, you know, almost everything they've done.
0:23:8.990 --> 0:23:12.240
Chukwuemeka Anunwa
Used to go to Ring project project life cycle.
0:23:13.440 --> 0:23:18.870
Chukwuemeka Anunwa
It's not thanks to you. Depending on the methodology which you want to adopt, agile or.
0:23:20.70 --> 0:23:25.500
Chukwuemeka Anunwa
Ohh don't know what's up for this is the team that will determine now.
0:23:26.450 --> 0:23:39.60
Chukwuemeka Anunwa
That were handed this context. They have project manager has also have business analysis and they also
have the quality assurance that UAT testing team. So once the project comes.
0:23:39.880 --> 0:23:40.530
Chukwuemeka Anunwa
On board.
0:23:42.420 --> 0:23:45.950
Chukwuemeka Anunwa
And is accepted and A and A and approved by.
0:23:46.800 --> 0:24:13.950
Chukwuemeka Anunwa
By the by the board to change management for which is the current process right now for your project is
and we shalize the change management board needs to give. You need to get that approval from them.
Then this guys take over by developing the business for new projects that developing the business
analysis and then from there progress it into a project management states testees.
0:24:15.480 --> 0:24:21.520
Chukwuemeka Anunwa
And then if there's any feedback, they'll fix this text again before going into.
0:24:22.410 --> 0:24:29.210
Chukwuemeka Anunwa
Production on and then monitoring it's to see that's what it's fully life and family close.
0:24:34.710 --> 0:24:37.440
Chukwuemeka Anunwa
OK. So any questions on the organization chart?
0:24:39.360 --> 0:24:44.50
Chukwuemeka Anunwa
That beats on the organization shortly and what each group is does.
0:24:44.850 --> 0:24:45.800
Chukwuemeka Anunwa
Any questions?
0:24:47.210 --> 0:24:48.460
Chukwuemeka Anunwa
Up I'm communicating.
0:24:49.800 --> 0:24:51.140
Chukwuemeka Anunwa
Somebody to answer me please?
0:24:52.820 --> 0:24:53.830
Isyaka Ibrahim
Yes you are. You are.
0:24:54.670 --> 0:24:55.170
Chukwuemeka Anunwa
OK.
0:25:2.180 --> 0:25:8.290
Chukwuemeka Anunwa
OK. So moving on to the next slide, governance framework is in COBIT.
0:25:18.160 --> 0:25:18.290
Chukwuemeka Anunwa
OK.
0:25:18.370 --> 0:25:19.260
Chukwuemeka Anunwa
So this is.
0:25:20.510 --> 0:25:23.660
Chukwuemeka Anunwa
He's just shows the governance framework.
0:25:23.880 --> 0:25:27.260
Chukwuemeka Anunwa
That that was, and the various some committees which.
0:25:28.330 --> 0:25:32.180
Chukwuemeka Anunwa
Which take part in in the as a good channel of this.
0:25:33.750 --> 0:25:36.120
Chukwuemeka Anunwa
Game of basically so all these.
0:25:37.310 --> 0:25:57.960
Chukwuemeka Anunwa
Processes which is the evaluates direct monitor align, plan, organize, deliver, service, support, build,
acquire, implements and major. Evaluates and access are derived from the COBIT processes which is one
of the framework we adopt. Here is a standardized and framework.
0:25:58.700 --> 0:26:0.990
Chukwuemeka Anunwa
For technology control objective.
0:26:2.870 --> 0:26:3.400
Chukwuemeka Anunwa
Umm.
0:26:6.690 --> 0:26:7.430
Chukwuemeka Anunwa
On the computer.
0:26:9.90 --> 0:26:25.660
Chukwuemeka Anunwa
For information technology, that's the full name of COBIT controverted for information technology is
gonna be framework conducted by technology. It's vital for everyone and we time you get acquainted
with it. We'll also use the ideal.
0:26:28.10 --> 0:26:28.900
Chukwuemeka Anunwa
Standards.
0:26:29.930 --> 0:26:30.610
Chukwuemeka Anunwa
Does that.
0:26:31.420 --> 0:26:41.650
Chukwuemeka Anunwa
Benchmark standards, which required by all banks to to, to, to to, to meet a certain stage that have been.
0:26:43.470 --> 0:26:45.360
Chukwuemeka Anunwa
Where yet to be UM.
0:26:46.460 --> 0:26:48.400
Chukwuemeka Anunwa
Assess on kubitz.
0:26:50.170 --> 0:26:55.340
Chukwuemeka Anunwa
Fully. But when the process of getting that assessment, but so far we have been.
0:26:56.80 --> 0:27:1.590
Chukwuemeka Anunwa
Where, where, where, where we're practicing what we preach. So let me just give.
0:27:2.970 --> 0:27:5.240
Chukwuemeka Anunwa
So this slide just shows what's.
0:27:6.710 --> 0:27:9.380
Chukwuemeka Anunwa
How this goes? Let me start from the.
0:27:10.140 --> 0:27:10.890
Chukwuemeka Anunwa
Ohm.
0:27:13.410 --> 0:27:20.880
Chukwuemeka Anunwa
Left side. OK, so he says evaluate direct and monitor. So the board gives direction and trickles down.
0:27:21.700 --> 0:27:25.230
Chukwuemeka Anunwa
Umm, everyone that person here on how to.
0:27:27.60 --> 0:27:35.390
Chukwuemeka Anunwa
Umm do some of the tasks that the board has given to the board at the end of the day they were
evaluate direct and also.
0:27:36.50 --> 0:27:36.640
Chukwuemeka Anunwa
Monitor.
0:27:37.650 --> 0:27:50.430
Chukwuemeka Anunwa
Umm some of these pending on the tax now has been given and we align plan and organize. We have
the here have B which is the enterprise Architectural Board which I talked about.
0:27:51.320 --> 0:27:55.750
Chukwuemeka Anunwa
Also have the ITSM pools the IT standing committee.
0:27:57.440 --> 0:28:10.220
Chukwuemeka Anunwa
You take decisions and give us plans on which direction to follow in terms of whatever projects we will
have also the CMC mentioned that that's the change management committee.
0:28:11.50 --> 0:28:12.100
Chukwuemeka Anunwa
And UM.
0:28:14.190 --> 0:28:22.140
Chukwuemeka Anunwa
The technical Release Board, which is the the Technical Release Board, is the release board that acts
when you're about to release.
0:28:23.990 --> 0:28:30.970
Chukwuemeka Anunwa
Uh, a solution into production. So before you release it, this board looks at it and satisfy it, OK.
0:28:31.660 --> 0:28:37.580
Chukwuemeka Anunwa
To to to release on onto the production. Why the same thing takes charge of.
0:28:38.260 --> 0:28:46.410
Chukwuemeka Anunwa
Before you actualize that project I before you start implementing it, same signage to approve such
project.
0:28:47.800 --> 0:28:49.750
Chukwuemeka Anunwa
So we also have deliver.
0:28:49.970 --> 0:28:54.500
Chukwuemeka Anunwa
So service and supports like I said earlier.
0:28:56.110 --> 0:28:57.320
Chukwuemeka Anunwa
This teams.
0:28:58.370 --> 0:29:0.160
Chukwuemeka Anunwa
Applications support which is under.
0:29:0.750 --> 0:29:1.420
Chukwuemeka Anunwa
Umm.
0:29:3.90 --> 0:29:7.410
Chukwuemeka Anunwa
Which is basically under the technology operations team that supports.
0:29:8.80 --> 0:29:13.450
Chukwuemeka Anunwa
The services that were already have running in the system, they are, they have access to production.
0:29:14.620 --> 0:29:16.340
Chukwuemeka Anunwa
As well as the channel support teams.
0:29:17.490 --> 0:29:24.420
Chukwuemeka Anunwa
And then they just started writing don't have access to production, but it deliver service in terms of
building, building those.
0:29:24.580 --> 0:29:43.820
Chukwuemeka Anunwa
I'm getting those solutions and then adding to back to the next phase infrastructure services that
mentioned then China of all infrastructures in the bath that is infrastructures, we cannot be able to
operate optimally that we need the best infrastructures to to deliver the rights.
0:29:45.30 --> 0:29:46.470
Chukwuemeka Anunwa
Planning to the customers.
0:29:48.60 --> 0:29:54.450
Chukwuemeka Anunwa
Umm, OK. So we also have build, acquire and implements. Yes, this is where.
0:29:55.580 --> 0:30:2.430
Chukwuemeka Anunwa
Just don't leave. It falls on that. Basically they build acquire solutions from.
0:30:4.560 --> 0:30:13.330
Chukwuemeka Anunwa
Acquiring is basically done by the eight schools and ITSM. Because you cannot acquire any solution
without getting approvals or management.
0:30:14.80 --> 0:30:17.600
Chukwuemeka Anunwa
You need those approvals before you can actually implement.
0:30:18.680 --> 0:30:24.820
Chukwuemeka Anunwa
Which project management? Also as a code. So all these things are interwoven. You cannot do without
any of them.
0:30:25.560 --> 0:30:38.380
Chukwuemeka Anunwa
Everybody has a role to play. Once you play a role, you hand it over to the next and then it's it's it's a
cycle that keeps going round around. So lastly it's major, evaluate and assess which.
0:30:40.200 --> 0:30:45.830
Chukwuemeka Anunwa
You know, every every organization should have people that assess.
0:30:46.930 --> 0:30:54.420
Chukwuemeka Anunwa
Uh, the organization. So we have internal audits here, what's have compliance and we have external
audits.
0:30:55.90 --> 0:31:1.0
Chukwuemeka Anunwa
Every year, every half year, they're gonna stand audit done by external parties to assess.
0:31:2.130 --> 0:31:6.240
Chukwuemeka Anunwa
Umm. Organization both financially and operational wise.
0:31:8.120 --> 0:31:24.850
Chukwuemeka Anunwa
Compliance and internal audit are internal, so these people will do operational now because every the
other calendar where is departments or each process or each application is assessed to be sure that this
applications or these departments or this.
0:31:30.610 --> 0:31:31.940
Chukwuemeka Anunwa
Organizational meets.
0:31:32.640 --> 0:32:0.930
Chukwuemeka Anunwa
The past and that if you don't need to standards, then something that is called exceptions there is
release so that you can go and remedies or in terms of audits called minor or major non conformances
those things are not to punish anybody but they are for us to learn and work on them and it means a
remediate those activities because it's all for the good of everyone in the bank.
0:32:2.150 --> 0:32:5.260
Chukwuemeka Anunwa
So that's it. On this slide, any question?
0:32:8.960 --> 0:32:15.450
Chukwuemeka Anunwa
OK, now for now. OK, so this is this just gives the roles and responsibilities which will.
0:32:16.120 --> 0:32:22.710
Chukwuemeka Anunwa
Uh. Spoken to some of them already the boards. They provide corporate governance and relevant
approvals like I said.
0:32:24.140 --> 0:32:28.190
Chukwuemeka Anunwa
The board IT committee. These are subcommittees under the board.
0:32:29.100 --> 0:32:42.670
Chukwuemeka Anunwa
Oversees and like to fight audits done by the chief is audit. Executive and team wants to have the Board
Risk Committee the instead of risk, they oversee all the risks and ensure that they are mitigated.
0:32:43.530 --> 0:32:44.230
Chukwuemeka Anunwa
Accordingly.
0:32:46.300 --> 0:32:53.510
Chukwuemeka Anunwa
You bought information technology committee. This was introduced last year, so this is strictly for
information technology which is us.
0:32:54.40 --> 0:33:6.410
Chukwuemeka Anunwa
Umm. Evaluate everything that concerns information technology, has strategies and investments are risk
from every other aspect to ensure that we are in line with the strategic goal. But.
0:33:8.670 --> 0:33:11.320
Chukwuemeka Anunwa
Umm the ORS security.
0:33:12.280 --> 0:33:21.790
Chukwuemeka Anunwa
Agents committee the IT Steering Committee Enterprise Board. I've talked about most of this, so we can
look at it and digest what their function is.
0:33:23.50 --> 0:33:26.900
Chukwuemeka Anunwa
Umm, OK, so this is already spoken about.
0:33:27.780 --> 0:33:32.740
Chukwuemeka Anunwa
Most studies evaluate direct monitor, the governing body that evaluates strategic options.
0:33:33.610 --> 0:33:35.320
Chukwuemeka Anunwa
Align plan, organize.
0:33:39.560 --> 0:33:46.570
Chukwuemeka Anunwa
The addresses are all Ogazi sons, strategy and supporting activities for enterprise IT.
0:33:47.440 --> 0:34:5.380
Chukwuemeka Anunwa
And the build acquire implements deliver service support and major evaluate assess. Remember I said
this is from from the COBIT. These are all COBIT processes and this is copies is one of the frameworks
which is adopted by information technology.
0:34:7.40 --> 0:34:19.190
Chukwuemeka Anunwa
Strategy bank. I see. So this is these are the seven pillars of of of, of the bike and they are basically the
bank strategic plan. So in whatever we do, we need to.
0:34:20.50 --> 0:34:33.620
Chukwuemeka Anunwa
We need to align with one of these seven pillars even when we are developing our strategy, the Board
always tells us to align it. What's what's strategic player like? Do they speak to?
0:34:34.310 --> 0:34:41.540
Chukwuemeka Anunwa
So you if if if they're not speaking to any of these, then they are going against the banks and and.
0:34:42.710 --> 0:34:43.540
Chukwuemeka Anunwa
And directive.
0:34:44.360 --> 0:35:4.210
Chukwuemeka Anunwa
And you know, that's when we good for us for enough for us to achieve collective goals, we need to have
one focus and move in the same direction to anything we do. We need to target one of these strategic
collars brand refresh, increase top of the mind awareness and the collective brand you know the brand
has its own.
0:35:5.310 --> 0:35:10.950
Chukwuemeka Anunwa
And selling points and it has its own values, which it brings to the customers.
0:35:11.880 --> 0:35:19.310
Chukwuemeka Anunwa
And we need to promote that brand and all we in all aspects that we can performance discipline.
0:35:19.960 --> 0:35:29.340
Chukwuemeka Anunwa
That's all I asset quality is and strategic cost management and fundamentals, digital transformation. The
bank is currently doing.
0:35:30.730 --> 0:35:34.300
Chukwuemeka Anunwa
Uh, and only channel which?
0:35:35.340 --> 0:35:37.670
Chukwuemeka Anunwa
Which, uh, in the long run?
0:35:38.700 --> 0:35:40.990
Chukwuemeka Anunwa
We improve our just how markets.
0:35:41.830 --> 0:35:57.590
Chukwuemeka Anunwa
Because you look and feel and customizations will become easier and even the customer, we appreciate
our for those in terms of robust to be robust. The faster you can deploy more pictures.
0:35:58.350 --> 0:36:1.530
Chukwuemeka Anunwa
We'll team will train a little space.
0:36:2.660 --> 0:36:4.120
Chukwuemeka Anunwa
It's in the shortest period of time.
0:36:4.790 --> 0:36:11.280
Chukwuemeka Anunwa
So it gives us that edge. So by the time it's fully deployed, I'm sure we'll hold the right more or.
0:36:13.720 --> 0:36:14.500
Chukwuemeka Anunwa
More.
0:36:15.460 --> 0:36:17.870
Chukwuemeka Anunwa
Positive impact from it in terms of?
0:36:18.620 --> 0:36:29.10
Chukwuemeka Anunwa
Have any generation and every other aspects costumer and increase as well so also this also applies to
back office and then.
0:36:31.140 --> 0:36:33.230
Chukwuemeka Anunwa
And the front of his applications.
0:36:34.210 --> 0:36:36.730
Chukwuemeka Anunwa
Like we are doing process maker at the moment.
0:36:37.700 --> 0:36:57.990
Chukwuemeka Anunwa
Supposed to be show workflows and below processes are done seamlessly whether have the robotics
which will take away some of these mundane tasks and we can be done by robots. Those things are
coming up and with gradual implementation phases I think they are all following the.
0:36:58.770 --> 0:36:59.380
Chukwuemeka Anunwa
Umm.
0:37:1.740 --> 0:37:7.830
Chukwuemeka Anunwa
I'll say they're following agile IMPLEMENTATION, So what time we'll get used to some of these.
0:37:9.460 --> 0:37:11.750
Chukwuemeka Anunwa
Solutions which we have and.
0:37:12.490 --> 0:37:36.100
Chukwuemeka Anunwa
Gets more. I'm going to every then accelerated growth, aggressive market penetration. Innovation will
know where innovation is. We need to innovate to be able to be ahead of our competitors every point in
time in terms of our processes, techniques and ideas which promote our values, service, SLA is all about
the customer customer experience, you, our customers and others.
0:37:37.550 --> 0:37:59.760
Chukwuemeka Anunwa
Happy. Then why are we here? So we need to deliver services and whatever product we shown out, we
need to understand the end goal of it to make sure that service excellence is optimal. Workforce
transformation, which is you and I I performing and empowered workforce support our workforce create
the rights and really.
0:38:0.890 --> 0:38:5.60
Chukwuemeka Anunwa
Umm, we wanna call it welfare and every other thing.
0:38:5.870 --> 0:38:21.600
Chukwuemeka Anunwa
Bringing the right people, like you said before, if you're not the right people, then we might not be
insulated meant to be because we are the right people are here to deliver our own bits of our best we
can deliver. Thank you. Any question.
0:38:25.10 --> 0:38:25.710
Chukwuemeka Anunwa
Any question?
0:38:26.850 --> 0:38:27.370
Chukwuemeka Anunwa
No, that.
0:38:28.410 --> 0:38:28.800
Chukwuemeka Anunwa
OK.
0:38:30.200 --> 0:38:36.90
Chukwuemeka Anunwa
So this is just I'm trying to marry the business and IT alignment of course like I said.
0:38:37.730 --> 0:38:40.380
Chukwuemeka Anunwa
These are the OK, it's just six that are here.
0:38:41.930 --> 0:38:42.600
Chukwuemeka Anunwa
Those trucks.
0:38:42.720 --> 0:38:48.190
Chukwuemeka Anunwa
Ohh pillars which you mentioned earlier. Trying to marry them in terms of what I see.
0:38:49.140 --> 0:39:1.490
Chukwuemeka Anunwa
How 80 can play a role in the classroom? The first one, yes, I mentioned so drive, which is part of the
only channel we already doing and some other automations service excellence.
0:39:2.240 --> 0:39:7.670
Chukwuemeka Anunwa
Yes, did data like distance comes into this because they couldn't churn out a lot of customer insights?
0:39:8.510 --> 0:39:14.280
Chukwuemeka Anunwa
Which would bring about new ideas that will make us deliver better value to our customers. Ideas like.
0:39:15.410 --> 0:39:17.590
Chukwuemeka Anunwa
Maybe you will discover a customized.
0:39:18.830 --> 0:39:38.430
Chukwuemeka Anunwa
Is taking on more of his money than keeping more of his money, I guess can come on our best. What
solution are what product introducing the customer and why is it taking out his money and that even it
here other banks are enjoying it right and leaving me here. So those data we need data to be able to
shut out better ideas.
0:39:40.10 --> 0:39:44.420
Chukwuemeka Anunwa
Half a month discipline like I said, risk assets through digital engine.
0:39:45.60 --> 0:39:47.380
Chukwuemeka Anunwa
You know the bank is in the business of lending.
0:39:48.180 --> 0:39:49.250
Chukwuemeka Anunwa
So give.
0:39:50.810 --> 0:39:54.480
Chukwuemeka Anunwa
Uh loans and make money from such an.
0:39:55.320 --> 0:40:9.540
Chukwuemeka Anunwa
From such as well as well as risk exposures, risk assets and risk management as well. Those frameworks
guide us in our in delivering this better brand refresh.
0:40:10.110 --> 0:40:11.60
Chukwuemeka Anunwa
UM.
0:40:12.440 --> 0:40:21.650
Chukwuemeka Anunwa
So this is OK to be passive in the marketplace and the customers first innovative and appealing brand.
Like I said, everything you do has to think customer first.
0:40:22.690 --> 0:40:28.60
Chukwuemeka Anunwa
Customer is why we are here and we need to make sure we're hope well.
0:40:30.230 --> 0:40:38.70
Chukwuemeka Anunwa
Well, bring in other rights brand or bringing out the rights markets for the customers, accelerated
groups.
0:40:39.120 --> 0:40:56.90
Chukwuemeka Anunwa
We need so we can't be stagnant. So in order for us to move from point A to B or need to deliver cutting
edge products so that we can move from where we are to the to a better place and keep going higher
every day. So we need IT. We need support from channels.
0:40:57.130 --> 0:41:3.120
Chukwuemeka Anunwa
OK, everyone, that innovative ideas which we have workforce transformation, your skills.
0:41:3.830 --> 0:41:11.950
Chukwuemeka Anunwa
And they work environment. I believe they motivate us to deliver more and bring better remuneration
to.
0:41:12.630 --> 0:41:13.200
Chukwuemeka Anunwa
Umm.
0:41:14.220 --> 0:41:17.160
Chukwuemeka Anunwa
To me organization, any questions?
0:41:20.30 --> 0:41:20.990
Chukwuemeka Anunwa
Album audible.
0:41:22.280 --> 0:41:22.560
Chukwuemeka Anunwa
Hmm.
0:41:26.610 --> 0:41:29.620
Chukwuemeka Anunwa
OK, so this is nice strategy enablers.
0:41:30.670 --> 0:41:35.740
Chukwuemeka Anunwa
This some of this. Most of these have been delivered, but they're just.
0:41:36.420 --> 0:41:38.610
Chukwuemeka Anunwa
Plan to tell you these are things that.
0:41:40.600 --> 0:41:51.630
Chukwuemeka Anunwa
Will make us deliver our our services. There are quite a number of them, but we will just put some of
this. So first and foremost, you know the core banking infrastructure is very important.
0:41:52.440 --> 0:41:53.10
Chukwuemeka Anunwa
And it's.
0:41:53.720 --> 0:41:55.910
Chukwuemeka Anunwa
When is required to be upgraded.
0:41:57.10 --> 0:41:58.780
Chukwuemeka Anunwa
Just upgraded. It was.
0:42:0.940 --> 0:42:2.850
Chukwuemeka Anunwa
I think we're currently using 10 points.
0:42:3.630 --> 0:42:12.470
Chukwuemeka Anunwa
Or something, but when it's time to update, it's to be able to upgrade. It will be. It will be done so that.
0:42:15.820 --> 0:42:36.470
Chukwuemeka Anunwa
We deliver better services are customer in terms of capacity growths, transaction processing time, timely
generation of reports which is very important because they each time you don't deliver our regulatory
reports, there are sanctions to such reports. Yeah, so this also.
0:42:37.600 --> 0:42:39.700
Chukwuemeka Anunwa
There are also some other optimized OK.
0:42:40.320 --> 0:42:55.850
Chukwuemeka Anunwa
Process improvement action can talk about that in that. So this and other non call banking applications
infrastructure upgrades. So like I talked about the call banking is Finacle, there are many more solutions
which are not core banking but they are also important.
0:42:57.390 --> 0:43:0.180
Chukwuemeka Anunwa
You trade your applications the.
0:43:1.810 --> 0:43:5.820
Chukwuemeka Anunwa
Risk applications which digital?
0:43:6.920 --> 0:43:13.670
Chukwuemeka Anunwa
Channels and many more applications. They want some back office applications which help us deliver
our task.
0:43:13.940 --> 0:43:14.360
Chukwuemeka Anunwa
Umm.
0:43:16.300 --> 0:43:24.580
Chukwuemeka Anunwa
Especially network infrastructure refresh. This one was done sometime last two years, right? Yeah. So it's
just a overall in of the network.
0:43:25.300 --> 0:43:27.270
Chukwuemeka Anunwa
Meditation of SD one.
0:43:27.920 --> 0:43:38.250
Chukwuemeka Anunwa
It in number of things were done to improve the network. You know as we grow in capacity for sending
to grow in our network, in our, in our infrastructure.
0:43:40.920 --> 0:43:52.410
Chukwuemeka Anunwa
So some Apple kept the so on plans is which will maybe using some some years back maybe five years
back it became outdated and required to be changed just like now we are.
0:43:53.70 --> 0:44:9.450
Chukwuemeka Anunwa
I think we're changing some where we've already started changing some routers and switches across the
network, so it's because of they have become our detail and some of them have gone out of support. So
we need this better technologies to enable.
0:44:10.950 --> 0:44:21.910
Chukwuemeka Anunwa
I deliver better in terms of strategic and alignments to the organization's goal automation and process
improvements. Yeah. So I was talking about.
0:44:23.10 --> 0:44:24.880
Chukwuemeka Anunwa
And program processes.
0:44:28.770 --> 0:44:42.850
Chukwuemeka Anunwa
Back Office, front office and automation and mention robotics you can see in the first bullet point
automation of critical and repetitive processes leveraging robotic process automation.
0:44:44.260 --> 0:44:52.510
Chukwuemeka Anunwa
So this is the robotics I said we're doing, taking out mundane taxis and letting implementing it on the
robotic.
0:44:53.840 --> 0:45:0.610
Chukwuemeka Anunwa
I application or it's been done by robots and put it down. So it's just once that process is defined.
0:45:1.540 --> 0:45:12.380
Chukwuemeka Anunwa
The algorithm is taken and put it puts into this application and then those. Since the modern tax, the
robots keeps doing those tasks.
0:45:13.950 --> 0:45:16.60
Chukwuemeka Anunwa
Without any human intervention.
0:45:17.850 --> 0:45:23.720
Chukwuemeka Anunwa
This saves a lot of manpower and a lot of time spent 30.
0:45:24.640 --> 0:45:39.610
Chukwuemeka Anunwa
As well, so application optimization, yes. So application needs to be optimized. Continuous improvement
of our online banking and instant banking and other applications for better performance. I don't told you
how many channel is already going on.
0:45:40.710 --> 0:45:46.440
Chukwuemeka Anunwa
This town transformation, I think that's the name that is called. So bought in new 2.
0:45:47.540 --> 0:45:56.30
Chukwuemeka Anunwa
Umm, they want also on the trade solutions and YouTube was bought so many more optimizations are
being done and.
0:45:56.830 --> 0:46:1.740
Chukwuemeka Anunwa
With time, we'll see the dividend of those application those investments to bring back.
0:46:2.900 --> 0:46:6.330
Chukwuemeka Anunwa
Read values and I'm sure people are monitoring.
0:46:7.390 --> 0:46:18.240
Chukwuemeka Anunwa
How much value is this investment to bring back to you? And I need to put in as much effort to make
sure those investments not go into ways.
0:46:19.30 --> 0:46:22.160
Chukwuemeka Anunwa
Your direct technology optimizes technologies and.
0:46:23.550 --> 0:46:25.900
Chukwuemeka Anunwa
Never services that the customs.
0:46:26.680 --> 0:46:30.30
Chukwuemeka Anunwa
OK, so moving on to any question.
0:46:33.50 --> 0:46:43.330
Chukwuemeka Anunwa
Our applications, technology landscape and digital agenda. OK, so this slide is technology architecture.
So this is just telling us.
0:46:44.370 --> 0:47:6.490
Chukwuemeka Anunwa
What's our technology architecture looks like? Did you see the bullet points on the right, the ones in
green are adequate. They are fully running. The ones in yellow are inadequate. Like I said, the ones in
red are lacking. Optimal is popular. As for color is not blue, right? As this thing is.
0:47:7.370 --> 0:47:10.230
Chukwuemeka Anunwa
Ash color, tagetes and purple.
0:47:10.970 --> 0:47:14.580
Chukwuemeka Anunwa
Yeah. So you can see only channel is targets. The project has started.
0:47:15.450 --> 0:47:26.300
Chukwuemeka Anunwa
Right, it's. But that's where we're going to. So that is of any platform, whether you're online or mobile
banking or whatever platform.
0:47:27.50 --> 0:47:33.500
Chukwuemeka Anunwa
It's all every information you have would be the same across all channels and.
0:47:34.240 --> 0:47:39.300
Chukwuemeka Anunwa
It's seamless, faster and better look and feel is also excellent.
0:47:39.940 --> 0:47:58.190
Chukwuemeka Anunwa
So we have all this applications thing called Treasury Trade Online account opening, perfect tools
frontcollect I'm sure with time we'll get to know what each and every of these application does by time
you get this service catalog, you can get the service catalog from it's managed by the ITSM.
0:47:58.890 --> 0:48:0.800
Chukwuemeka Anunwa
Team like IT. Service management.
0:48:1.200 --> 0:48:3.450
Chukwuemeka Anunwa
About uh monitoring team.
0:48:4.450 --> 0:48:7.990
Chukwuemeka Anunwa
You understand what each of these application does? What?
0:48:9.250 --> 0:48:21.280
Chukwuemeka Anunwa
What's all these services does as well for their services? Does online banking and the rest so you can see
ESB is in red, it means we are lacking that hopefully.
0:48:21.980 --> 0:48:24.900
Chukwuemeka Anunwa
Ah, I don't know when to be implemented, but.
0:48:25.740 --> 0:48:29.640
Chukwuemeka Anunwa
We have me do else we do else various me do else that does.
0:48:30.830 --> 0:48:33.70
Chukwuemeka Anunwa
So all these tasks of the year has been.
0:48:33.970 --> 0:48:39.270
Chukwuemeka Anunwa
Yes, we will integrate everything and make every uh enterprise service box make it much more.
0:48:40.20 --> 0:48:40.510
Chukwuemeka Anunwa
Umm.
0:48:41.280 --> 0:48:42.20
Chukwuemeka Anunwa
Seamless.
0:48:42.640 --> 0:48:43.990
Chukwuemeka Anunwa
So.
0:48:44.820 --> 0:48:48.660
Chukwuemeka Anunwa
Something infrastructure. OK, we have the IBM the service.
0:48:50.110 --> 0:48:50.950
Chukwuemeka Anunwa
It's a chief.
0:48:52.590 --> 0:48:53.930
Chukwuemeka Anunwa
When I I just talk.
0:48:54.750 --> 0:49:6.450
Chukwuemeka Anunwa
And then Microsoft Azure System Storage is a IBM S network where we do operating system. We use
windows. We use a IS.
0:49:8.870 --> 0:49:13.100
Chukwuemeka Anunwa
And down database with Oracle we use MX SQL.
0:49:14.10 --> 0:49:14.750
Chukwuemeka Anunwa
From.
0:49:18.590 --> 0:49:30.230
Chukwuemeka Anunwa
Uh network security. OK, we've talked about. Yeah, well, I mention SD one checkpoints by our also have
the sock sense that this substance is that ajala.
0:49:30.970 --> 0:49:36.40
Chukwuemeka Anunwa
Yesterday, the security Operation Center, although he's managed by the.
0:49:36.760 --> 0:49:38.600
Chukwuemeka Anunwa
We have the cybersecurity team.
0:49:39.800 --> 0:49:44.750
Chukwuemeka Anunwa
So it's on that. Then the Secret Service and to the timing the check.
0:49:46.170 --> 0:49:54.680
Chukwuemeka Anunwa
Ohh and we security brings or any fraud. There's are the fraud decks, you know with the timing
customers pattern.
0:49:55.380 --> 0:50:1.390
Chukwuemeka Anunwa
And see you guys in a neutral pattern and then the red flag is flagged so that customers don't get
debited.
0:50:2.130 --> 0:50:4.70
Chukwuemeka Anunwa
And necessary.
0:50:4.670 --> 0:50:5.670
Chukwuemeka Anunwa
Four thoughts.
0:50:6.700 --> 0:50:8.210
Chukwuemeka Anunwa
Because so.
0:50:9.150 --> 0:50:10.500
Chukwuemeka Anunwa
To write down.
0:50:12.690 --> 0:50:33.140
Chukwuemeka Anunwa
And if it's not done by the right person, #2 now. OK, so business intelligence. Yeah. So this is growing
gradually, like I said, and try to have all data the bank can't. Yes. So all these is being by gods grace in the
2023 budget was approved was supposed to be cut out for the data warehouse that would.
0:50:33.840 --> 0:50:36.510
Chukwuemeka Anunwa
My mother taught better and make it much more.
0:50:37.880 --> 0:50:38.720
Chukwuemeka Anunwa
It's a grated.
0:50:39.720 --> 0:50:40.330
Chukwuemeka Anunwa
Real time.
0:50:42.430 --> 0:50:54.230
Chukwuemeka Anunwa
CRM to we have the complete management system. We have the campaign managers and so many
other applications. So that's it on this and leave I can move to the next slide, right.
0:50:58.20 --> 0:50:59.280
Chukwuemeka Anunwa
Any comments or feedback?
0:51:4.430 --> 0:51:5.270
Chukwuemeka Anunwa
I communicated.
0:51:10.300 --> 0:51:13.80
Chukwuemeka Anunwa
And somebody speak somebody to redeem the house, please.
0:51:17.490 --> 0:51:18.80
Chukwuemeka Anunwa
Hello.
0:51:18.250 --> 0:51:20.920
Pedro Duru (Team Lead, ETL Operations)
Yeah, like I we're we're getting you. Thank you.
0:51:20.790 --> 0:51:22.140
Chukwuemeka Anunwa
OK, why am I speaking to soon?
0:51:22.470 --> 0:51:24.740
Pedro Duru (Team Lead, ETL Operations)
My name is Pedro Pedro.
0:51:24.60 --> 0:51:29.610
Chukwuemeka Anunwa
Pedro. Ohh. OK, Pedro. OK, OK. Yeah. In the data analytics thing.
0:51:29.410 --> 0:51:39.890
Pedro Duru (Team Lead, ETL Operations)
Yeah. What I'm I have I just, I just got an inquiry. I'm wondering, why could you throw more lights on?
Why you have it outside and you have business intelligence as inadequate.
0:51:41.120 --> 0:51:43.650
Pedro Duru (Team Lead, ETL Operations)
Maybe just show more lights on that. OK, please.
0:51:43.730 --> 0:51:47.240
Chukwuemeka Anunwa
No, no, no. What is in at this point is you see all these yellow.
0:51:48.680 --> 0:51:48.920
Chukwuemeka Anunwa
Right.
0:51:50.180 --> 0:51:50.580
Pedro Duru (Team Lead, ETL Operations)
Yes.
0:51:51.160 --> 0:51:58.690
Chukwuemeka Anunwa
There is no data warehouse yet, right? The the other one is OK Data acquisition, ETL data store. There's
not data where as well, yes or no.
0:52:1.190 --> 0:52:1.950
Pedro Duru (Team Lead, ETL Operations)
Yeah, correct.
0:52:2.940 --> 0:52:6.590
Chukwuemeka Anunwa
All these aspects they need to come.
0:52:7.330 --> 0:52:8.0
Chukwuemeka Anunwa
On board.
0:52:9.160 --> 0:52:12.850
Chukwuemeka Anunwa
Four can fully click them as maybe ash.
0:52:13.880 --> 0:52:14.80
Chukwuemeka Anunwa
Right.
0:52:14.990 --> 0:52:15.470
Chukwuemeka Anunwa
Are we good?
0:52:19.510 --> 0:52:19.850
Chukwuemeka Anunwa
OK.
0:52:19.380 --> 0:52:20.490
Pedro Duru (Team Lead, ETL Operations)
OK, we're good looking.
0:52:20.630 --> 0:52:20.900
Chukwuemeka Anunwa
Yeah.
0:52:22.620 --> 0:52:22.990
Chukwuemeka Anunwa
OK.
0:52:25.460 --> 0:52:28.470
Chukwuemeka Anunwa
Technology landscape, OK.
0:52:31.160 --> 0:52:34.550
Victory Daniel
Umm, excuse me because I have my hand raised.
0:52:35.330 --> 0:52:38.670
Chukwuemeka Anunwa
OK. We we speak in, sorry, I can't see the screen so.
0:52:38.900 --> 0:52:42.550
Victory Daniel
Yeah, yeah, that's fine. My name is victory. I'm from. I'm with FEP support.
0:52:43.840 --> 0:52:45.410
Chukwuemeka Anunwa
OK, FEP support, OK.
0:52:46.140 --> 0:52:48.530
Victory Daniel
Come and go back to the last slide. I just want to.
0:52:48.140 --> 0:52:48.630
Chukwuemeka Anunwa
This one.
0:52:49.690 --> 0:52:50.160
Chukwuemeka Anunwa
OK.
0:52:49.560 --> 0:52:50.770
Victory Daniel
Don't to previous on.
0:52:52.890 --> 0:52:53.280
Chukwuemeka Anunwa
OK.
0:52:53.860 --> 0:53:5.690
Victory Daniel
From the color codes you said right is lacking. Yellow is inadequate, so I just want to know when you say
we don't have the data warehouse yet, it's like we don't have that as part of our infrastructure took.
0:53:4.870 --> 0:53:12.200
Chukwuemeka Anunwa
And what? Ohh OK, so I the guys, OK, so this is inadequate is in the sense that.
0:53:14.140 --> 0:53:17.390
Chukwuemeka Anunwa
What do I have? What deal food? Data warehouse, right?
0:53:18.840 --> 0:53:19.760
Chukwuemeka Anunwa
Right, bots.
0:53:20.480 --> 0:53:31.270
Chukwuemeka Anunwa
We have some that are mining that is being done. We have something to kind of match this to an extent,
but it's not a robust data warehouse infrastructure.
0:53:32.600 --> 0:53:45.760
Chukwuemeka Anunwa
They get, so you cannot be lucky and it's not as if you want the data. The data can be mined and given to
you, right? But it's just that it's not yet in the better warehouse infrastructure, standardized and.
0:53:46.610 --> 0:53:46.900
Chukwuemeka Anunwa
We.
0:53:46.790 --> 0:53:49.810
Victory Daniel
Alright, alright, that was what I was about to ask like.
0:53:51.280 --> 0:53:51.700
Victory Daniel
Thank you.
0:53:49.230 --> 0:54:1.400
Chukwuemeka Anunwa
Yeah, yeah. If not, you can see the one we don't have at all. The ESB, right is not there. It's not there,
right, but this is inadequate because OK, can get we can work around it, but then.
0:54:2.250 --> 0:54:4.130
Chukwuemeka Anunwa
Yeah, but I wish to do right.
0:54:4.770 --> 0:54:7.60
Victory Daniel
Alright, so that's what I wanted to confirm. Thank you.
0:54:5.520 --> 0:54:7.80
Chukwuemeka Anunwa
Yeah. Thank you. Yeah.
0:54:7.960 --> 0:54:8.260
Chukwuemeka Anunwa
OK.
0:54:20.70 --> 0:54:26.0
Chukwuemeka Anunwa
OK. Yes. So this is technology landscape. Some of these you mentioned before, he's just telling you.
0:54:26.740 --> 0:54:49.40
Chukwuemeka Anunwa
Some key stuff, you know that we have so starting from the left for structure. Like I said, we have the
cool location model. That's what we were. Prince. We don't have any internal data center. So one is the
one the other one is rack center. The the networking we have the software defined networking.
0:54:49.950 --> 0:54:57.400
Chukwuemeka Anunwa
Running on why we technology, that's all we use. I know some organization use this Cisco, but here we
use physically while we technology.
0:54:58.650 --> 0:55:2.660
Chukwuemeka Anunwa
The cloud computing, yes. So we have cybrid.
0:55:4.190 --> 0:55:4.950
Chukwuemeka Anunwa
Cloud.
0:55:6.160 --> 0:55:7.630
Chukwuemeka Anunwa
Was to have. I just talk.
0:55:8.560 --> 0:55:12.750
Chukwuemeka Anunwa
Microsoft I Joe, Public Cloud as well, yeah, so.
0:55:14.600 --> 0:55:17.310
Chukwuemeka Anunwa
And these servers we use the IBM.
0:55:18.880 --> 0:55:21.170
Chukwuemeka Anunwa
Yeah, it's system and.
0:55:22.50 --> 0:55:24.660
Chukwuemeka Anunwa
Yeah. What's that on the iPod converged?
0:55:25.400 --> 0:55:26.80
Chukwuemeka Anunwa
I'm system.
0:55:27.170 --> 0:55:54.910
Chukwuemeka Anunwa
Oracle 12C. OK, these are database, this Oracle, Oracle and SQL. So that's just a snippet of what's going
on here in terms of structure information security, we have stock the price fraud management has talked
about it. The money is the firewall that the security team, why the CISO is not under IT. But this aspects,
the security parties on that in the solve fraud management firewalls.
0:55:55.730 --> 0:55:56.810
Chukwuemeka Anunwa
And then down.
0:55:58.120 --> 0:56:5.500
Chukwuemeka Anunwa
And then every other behavior, security threats, challenges or internal threats.
0:56:6.620 --> 0:56:10.190
Chukwuemeka Anunwa
Which was around invited trends on when everything management and yeah.
0:56:11.290 --> 0:56:21.90
Chukwuemeka Anunwa
That's it. So channels, yeah, ATM mobile hub, retail, Internet banking, we have the IV, the bots have been
on the name of the bot bot is IV.
0:56:21.930 --> 0:56:25.530
Chukwuemeka Anunwa
Because accessible on WhatsApp, accessible on Facebook.
0:56:26.700 --> 0:56:27.60
Chukwuemeka Anunwa
Yeah.
0:56:28.110 --> 0:56:29.250
Chukwuemeka Anunwa
USSD.
0:56:30.0 --> 0:56:30.810
Chukwuemeka Anunwa
Platform.
0:56:31.600 --> 0:56:34.830
Chukwuemeka Anunwa
Yes, is accessible by all customers.
0:56:36.90 --> 0:56:36.590
Chukwuemeka Anunwa
Warm.
0:56:38.100 --> 0:56:53.570
Chukwuemeka Anunwa
That's basically is on the aspects business process management. I mentioned process, Michaelia and
their robotic automation, does that processes to optimize the business of selling internal processes
others or personal tasks for mundane tasks taxes.
0:56:55.150 --> 0:57:1.380
Chukwuemeka Anunwa
OK. Yeah. So I I said, yeah, we're running on 10.217. Yeah. So I got it Finacle.
0:57:3.250 --> 0:57:7.580
Chukwuemeka Anunwa
Either call banking system was I have swift. Swift is very important for all banks.
0:57:8.510 --> 0:57:11.420
Chukwuemeka Anunwa
As international foreign remittance and system.
0:57:12.90 --> 0:57:17.250
Chukwuemeka Anunwa
And the e-mail and collaboration system will will run basically using Office 365.
0:57:18.450 --> 0:57:19.240
Chukwuemeka Anunwa
And.
0:57:24.80 --> 0:57:25.550
Chukwuemeka Anunwa
Data analytics team.
0:57:26.570 --> 0:57:36.790
Chukwuemeka Anunwa
OK, we have the data governance policy and framework and we have data insights leveraging power BI.
Like I said, they use it to generate reports and mine some of these.
0:57:37.680 --> 0:57:43.530
Chukwuemeka Anunwa
I'm putting that we see in the front end. Is it all going through the back end?
0:57:44.330 --> 0:57:50.120
Chukwuemeka Anunwa
Robust performance management system driven by infopool, yes, so infopool.
0:57:50.850 --> 0:57:53.620
Chukwuemeka Anunwa
It's kind of a data whereas.
0:57:55.400 --> 0:57:57.80
Chukwuemeka Anunwa
But that is not what is meant for.
0:57:57.860 --> 0:58:3.890
Chukwuemeka Anunwa
What's Infopool does quite a lot. There are a lot of things on it, although we're trying to decouple a lot of
things from it so that.
0:58:4.550 --> 0:58:9.20
Chukwuemeka Anunwa
UM, football can have can be more stable before it's fully.
0:58:10.200 --> 0:58:10.970
Chukwuemeka Anunwa
The commissions.
0:58:11.820 --> 0:58:16.10
Chukwuemeka Anunwa
Because I'm trying to migrate a lot of things from me football, taking them to much more robust.
0:58:17.170 --> 0:58:30.100
Chukwuemeka Anunwa
Infrastructure like the expense management is going to come into process management, but process
process maker by the moment is under infopool. There a lot of things under infopool. So for now
Infopool has to be your friend.
0:58:30.870 --> 0:58:31.470
Chukwuemeka Anunwa
Does.
0:58:32.250 --> 0:58:33.980
Chukwuemeka Anunwa
The check in your.
0:58:35.640 --> 0:58:40.490
Chukwuemeka Anunwa
Uh, yeah, approvals is done. Only four four.
0:58:41.290 --> 0:58:46.260
Chukwuemeka Anunwa
Guys ATI's and every other problems at the moment, but I think what's?
0:58:47.360 --> 0:58:54.120
Chukwuemeka Anunwa
Gradually we're moving it into process maker and many mother applications that supports all this. So in
terms of standards.
0:58:54.850 --> 0:58:58.0
Chukwuemeka Anunwa
Yes. So we are, we were certified in.
0:58:59.720 --> 0:59:8.320
Chukwuemeka Anunwa
We're on our this following standards. We've got certification in most many of them ready and you know
this applications are done.
0:59:9.140 --> 0:59:10.810
Chukwuemeka Anunwa
Restrictions are also don't really.
0:59:11.430 --> 0:59:20.910
Chukwuemeka Anunwa
But then we have certifications in this and as assessment has been done like the TOGAF, the last
assessment done was we achieved Level 3 which is the minimum standard.
0:59:22.60 --> 0:59:39.910
Chukwuemeka Anunwa
And we need to be NDPR compliance. We have the information, we just need to certification for Isos or
the Isos ISO 27,001, ISO 20,000, I saw 22301 and yeah, I saw 45001 that was done in July.
0:59:40.670 --> 0:59:47.220
Chukwuemeka Anunwa
Yes, there's an escalation. Don't understand. No June. Yes. So my next year we'll do another.
0:59:48.40 --> 0:59:55.350
Chukwuemeka Anunwa
I think next year is what they call it. That's no, that's just CERTIFICATION. The one don't let this year was
surveillance.
0:59:55.990 --> 1:0:1.520
Chukwuemeka Anunwa
So every three years to do this CERTIFICATION twice, avoidance are done every other day.
1:0:3.250 --> 1:0:9.350
Chukwuemeka Anunwa
He said yes, yes, we'll compliance. Like I said it U it's part of living standards will follow.
1:0:10.10 --> 1:0:18.780
Chukwuemeka Anunwa
And Kobe it's PM box. A lot of us are PMP certified. Many people in the project management seem also
need this.
1:0:19.600 --> 1:0:22.240
Chukwuemeka Anunwa
So we able to we live our better services.
1:0:22.910 --> 1:0:24.220
Chukwuemeka Anunwa
That that's is any question.
1:0:26.940 --> 1:0:27.550
Chukwuemeka Anunwa
OK.
1:0:28.640 --> 1:0:29.250
Chukwuemeka Anunwa
Thank you.
1:0:31.10 --> 1:0:36.120
Chukwuemeka Anunwa
OK, so this is just telling US technology digital agenda.
1:0:39.290 --> 1:0:44.160
Chukwuemeka Anunwa
Like I said, customer is key still of the customer base and increase profitability.
1:0:44.950 --> 1:0:55.900
Chukwuemeka Anunwa
Transform the customer experience and give the man series to 30% so all these needs data to be able to
get channels. Some of these, whether we've actually achieved some of these.
1:0:57.270 --> 1:0:57.840
Chukwuemeka Anunwa
Umm.
1:0:58.790 --> 1:1:0.720
Chukwuemeka Anunwa
The first, like we have a 5 year plan.
1:1:2.460 --> 1:1:3.40
Chukwuemeka Anunwa
Though.
1:1:5.70 --> 1:1:15.100
Chukwuemeka Anunwa
What kindly KPMG is kindly doing Technology Strategy for us which will end in 2025. By the time it's fully
hot will chair.
1:1:15.900 --> 1:1:19.570
Chukwuemeka Anunwa
We'll share that with everyone so that we can digest it and.
1:1:20.250 --> 1:1:21.210
Chukwuemeka Anunwa
Gets it.
1:1:22.220 --> 1:1:23.220
Chukwuemeka Anunwa
Gets its.
1:1:24.30 --> 1:1:24.740
Chukwuemeka Anunwa
Practice.
1:1:25.370 --> 1:1:43.310
Chukwuemeka Anunwa
The number 3 reduce cost of income ratio to 60% and the position has exited Tal leader. So below is
telling us the this talk is the strategic imperative from the upper class. The below is telling us what we
are doing as technology to be with achieve.
1:1:44.30 --> 1:1:47.660
Chukwuemeka Anunwa
Some of this so like I said, you still onboarding revamp.
1:1:48.320 --> 1:1:52.870
Chukwuemeka Anunwa
Was done for the current applications we have, but the goal is that how many channel?
1:1:54.50 --> 1:1:59.840
Chukwuemeka Anunwa
Which are already doing that, are insights leveraging business intelligence, Pedro's team?
1:2:0.980 --> 1:2:4.890
Chukwuemeka Anunwa
Uh online banking channels with views. Data warehouse? Yeah.
1:2:5.740 --> 1:2:9.390
Chukwuemeka Anunwa
Address team as well proactive monitoring of services.
1:2:10.840 --> 1:2:14.530
Chukwuemeka Anunwa
Then on this other side BPM implementation.
1:2:15.880 --> 1:2:18.150
Chukwuemeka Anunwa
Does basically process maker.
1:2:19.350 --> 1:2:28.200
Chukwuemeka Anunwa
Kind of process mechanism. Literally fully BPM tool, but it does. At least it does some business process
management.
1:2:29.170 --> 1:2:35.40
Chukwuemeka Anunwa
At least, yes, it does. To a large extent and processes assertion of view, which is the robotics.
1:2:35.740 --> 1:2:41.30
Chukwuemeka Anunwa
And implements of agile delivery practices and innovative enablements.
1:2:41.820 --> 1:2:42.520
Chukwuemeka Anunwa
Uh.
1:2:43.690 --> 1:2:47.120
Chukwuemeka Anunwa
As APIs cloud and data analytics.
1:2:47.890 --> 1:2:50.600
Chukwuemeka Anunwa
OK, so let me can I move to the next slide?
1:2:53.360 --> 1:2:53.810
Chukwuemeka Anunwa
OK.
1:2:55.590 --> 1:2:59.440
Chukwuemeka Anunwa
So we've done almost an hour. OK, so let me just.
1:3:0.250 --> 1:3:1.220
Chukwuemeka Anunwa
Pronto.
1:3:2.890 --> 1:3:10.170
Chukwuemeka Anunwa
Because these are some salient policies which we must get acquainted to, all of us must know. I just we
just did a step a.
1:3:11.190 --> 1:3:12.480
Chukwuemeka Anunwa
Key points from some.
1:3:13.500 --> 1:3:15.530
Chukwuemeka Anunwa
So various policies.
1:3:16.200 --> 1:3:19.420
Chukwuemeka Anunwa
Because some of these things were tends to refuse.
1:3:20.840 --> 1:3:25.510
Chukwuemeka Anunwa
Forget them. And then we don't implement them. So the first one on change management.
1:3:26.500 --> 1:3:38.650
Chukwuemeka Anunwa
Where it tells you about using an approved business case and getting business requirement documents I
mentioned now is happens. Then when I was talking about the technology program management team.
1:3:40.770 --> 1:3:41.890
Chukwuemeka Anunwa
CMC.
1:3:42.940 --> 1:3:53.940
Chukwuemeka Anunwa
So, you know, I said CMC as possible for reviewing and approving change implementation. That is before
the change is done, while the RMB which is the release board.
1:3:54.810 --> 1:3:58.340
Chukwuemeka Anunwa
Is this management board is taxes.
1:3:59.390 --> 1:4:5.940
Chukwuemeka Anunwa
Vain and approving the adequacy, risk, migration and scheduling of change deployment plans.
1:4:6.550 --> 1:4:7.960
Chukwuemeka Anunwa
Deployments to production.
1:4:8.660 --> 1:4:14.830
Chukwuemeka Anunwa
All changes that were impact the production and disaster recovery environment must be presented to
the CMC.
1:4:15.580 --> 1:4:19.810
Chukwuemeka Anunwa
OK, so some of these are on SLA's it talks about.
1:4:20.570 --> 1:4:33.300
Chukwuemeka Anunwa
All this relation was sent for review internally to my team, that's finance people and planning team
before final legal review because there's some clothes we are looking at for legal looks at the legal
implications and everything, yes.
1:4:34.260 --> 1:4:45.610
Chukwuemeka Anunwa
The inside of the bank books where we know CBN comes to audit every day, every at intervals and there
are some classes that needs to be and some of these essays we just released the SLA.
1:4:45.690 --> 1:4:46.10
Chukwuemeka Anunwa
They.
1:4:46.550 --> 1:4:53.480
Chukwuemeka Anunwa
Umm templates, which was essentially reviewed with legal and some other things based on.
1:4:54.140 --> 1:4:57.370
Chukwuemeka Anunwa
Some clauses and some other parameters that are very important.
1:4:58.100 --> 1:5:8.350
Chukwuemeka Anunwa
So everyone doing SLA's, which I've done at various department because you undo various applications,
but it must be reviewed by finance people and planning before it goes out.
1:5:9.450 --> 1:5:22.20
Chukwuemeka Anunwa
So for sign off or for review by legal if it must go through later. But if you use this template that has been
already that pre approved by legal and there is no need of going through that phase.
1:5:22.870 --> 1:5:34.740
Chukwuemeka Anunwa
The what's your name? The vendors can review it if they have any changes, except there's any change to
this legal documents before you come back to legal for further reviews.
1:5:36.140 --> 1:5:41.100
Chukwuemeka Anunwa
Then OK, so I won't bore us with so much of this. Yes, I need to go to this now.
1:5:41.920 --> 1:5:58.220
Chukwuemeka Anunwa
That is the 2nd to the last on the right. The font size for the bank. I don't know if we know century
boutique size 14 should be used at all times in our mails and documents management pays attention to
this so don't fall prey to much conforming to this.
1:5:59.170 --> 1:6:6.360
Chukwuemeka Anunwa
Is very important, so you need to set your font size or your emails and every other communication you
do.
1:6:6.970 --> 1:6:9.140
Chukwuemeka Anunwa
They're very important, OK?
1:6:9.870 --> 1:6:24.760
Chukwuemeka Anunwa
Vershynin also important in our documents, classifications and every other thing we know the various
application internal, general, internal, restricted public confidential pending on the documents they
should all be classified. I believe all of us have.
1:6:26.150 --> 1:6:29.430
Chukwuemeka Anunwa
I think there's a place to talk about Jay this year. I'm not sure. So let me just mention.
1:6:30.240 --> 1:6:38.500
Chukwuemeka Anunwa
Umm, everyone of us, if you if you just come in, let me just mention it. You need to have the JD signed.
1:6:40.0 --> 1:6:42.890
Chukwuemeka Anunwa
Ideally your team lead or your group head should.
1:6:43.890 --> 1:6:46.950
Chukwuemeka Anunwa
Provide you with the JD.
1:6:47.580 --> 1:6:58.660
Chukwuemeka Anunwa
Right. Get it signed off. Your sign 1st and then your group head signs. Then divisional head signs and then
you save it. You send it.
1:6:59.320 --> 1:7:16.710
Chukwuemeka Anunwa
You save it on the link provided by IT by governance, strategy and standards for all J's. His individual
base. Then you also need to go through all your SOP's. That is a standard operating procedure. These are
onboarding documents that we should all available to our new.
1:7:17.420 --> 1:7:22.900
Chukwuemeka Anunwa
If the if they're not shown you please request for it from your.
1:7:23.710 --> 1:7:31.540
Chukwuemeka Anunwa
From your team leads or group heads, they need to show you this. Also please these are things these
SOP's was the document that you can read and run.
1:7:32.380 --> 1:7:36.220
Chukwuemeka Anunwa
Who is that operating procedures that you do?
1:7:36.990 --> 1:7:37.580
Chukwuemeka Anunwa
Every day.
1:7:38.930 --> 1:7:43.460
Chukwuemeka Anunwa
There was a look at them in case you forgotten something, you can relax in those documents and then.
1:7:44.290 --> 1:7:56.690
Chukwuemeka Anunwa
Uh, implements whatever you want to implement it supposed to be well documented. Sign off. So if you
don't have it, always query your team lead or group head. They should always provide it to you.
1:7:57.320 --> 1:8:0.360
Chukwuemeka Anunwa
So we want to assess and digest it.
1:8:1.310 --> 1:8:8.20
Chukwuemeka Anunwa
At all times, OK, so this talks about as relates to plan, OK, from the change management documents.
1:8:8.730 --> 1:8:13.340
Chukwuemeka Anunwa
I'm plans service failure, failover, secure emails, approval of.
1:8:14.140 --> 1:8:28.200
Chukwuemeka Anunwa
See if you have a mission of office app and the maximum allowable outage has been exceeded by service
owners. Approval request should include impacted services, relevant stakeholders required, and
resources needed.
1:8:28.970 --> 1:8:29.840
Chukwuemeka Anunwa
If any.
1:8:30.600 --> 1:8:33.200
Chukwuemeka Anunwa
So this this is in the change document I believe.
1:8:34.900 --> 1:8:39.10
Chukwuemeka Anunwa
For failover, as it's talking about Filovirus securing approvals.
1:8:39.720 --> 1:8:46.270
Chukwuemeka Anunwa
When will accident possibly the out to you or help you stipulated for that?
1:8:47.540 --> 1:8:47.990
Chukwuemeka Anunwa
No.
1:8:49.190 --> 1:8:54.660
Chukwuemeka Anunwa
Hello. How this? Yeah. Time, time, time, time. Time stipulated for it as well.
1:8:55.620 --> 1:9:4.410
Chukwuemeka Anunwa
Uh, I want go into this. You can read it and digest many of these stiffness. What are the link in provided
for you?
1:9:5.0 --> 1:9:8.150
Chukwuemeka Anunwa
Umm, OK, I think that's in the next slide.
1:9:9.720 --> 1:9:16.90
Chukwuemeka Anunwa
OK, so I'll keep this slide. You can read this. So this salient points there. Just think net from different
policies and procedures.
1:9:17.180 --> 1:9:20.710
Chukwuemeka Anunwa
A very silence point. So this is the audit process. This is very important.
1:9:21.430 --> 1:9:22.880
Chukwuemeka Anunwa
Because we realized we having.
1:9:24.570 --> 1:9:27.490
Chukwuemeka Anunwa
Increasing for these exceptions without.
1:9:28.410 --> 1:9:32.880
Chukwuemeka Anunwa
It's all of them being close and the rights time or within stipulated time.
1:9:34.30 --> 1:9:34.760
Chukwuemeka Anunwa
So.
1:9:35.820 --> 1:9:37.210
Chukwuemeka Anunwa
Seems like we don't take.
1:9:37.940 --> 1:9:42.730
Chukwuemeka Anunwa
Some of us don't take bodies serious by indulge you as new. I asked you.
1:9:43.470 --> 1:9:50.440
Chukwuemeka Anunwa
So I dubbed the right process and take it more seriously. These things can make or my anybody. People
have gone on suspensions because of this.
1:9:52.340 --> 1:9:52.800
Chukwuemeka Anunwa
You get.
1:9:53.430 --> 1:9:59.880
Chukwuemeka Anunwa
But it's as exceptions are raised and it's because they're not remediated. Whoever was responsible.
1:10:0.640 --> 1:10:5.770
Chukwuemeka Anunwa
Is probably queried and because of that, things that could be avoided.
1:10:6.490 --> 1:10:7.190
Chukwuemeka Anunwa
Just.
1:10:8.660 --> 1:10:9.20
Chukwuemeka Anunwa
Apple.
1:10:9.640 --> 1:10:40.790
Chukwuemeka Anunwa
So join the audit exercise so one to five shows how it should go through the earliest process. You know
the earliest size the team lead and group head should be involved in to ensure proper classification are
provided to the audit team when they when need arises. So this is not as a team lead and group head
should take charge of this audit process. Don't just delegate it because they are very important things.
This will report directly to to the board and once it goes to the board anything happens from there so
people can go home. Some people can.
1:10:41.110 --> 1:10:41.450
Chukwuemeka Anunwa
You know.
1:10:42.440 --> 1:10:48.100
Chukwuemeka Anunwa
To take is very important. Attend such audits and ensure that exit discussions are held.
1:10:49.400 --> 1:10:51.790
Chukwuemeka Anunwa
I uh in attendance of such audits.
1:10:52.760 --> 1:11:9.20
Chukwuemeka Anunwa
So the second one response to exceptions to transfer be part of it, don't just delegate it to the body
needs, even when it's supporting it gives response. Review Italy to and be sure that he's aligned in terms
of timelines, in terms of execution, in terms of implementation, but they you'll be held accountable.
1:11:9.620 --> 1:11:12.140
Chukwuemeka Anunwa
For them, sadly, when you don't meet such.
1:11:14.290 --> 1:11:21.750
Chukwuemeka Anunwa
Group heads are to review responses and ensure they give clarity after we same is sent to governance
like I said.
1:11:22.490 --> 1:11:26.20
Chukwuemeka Anunwa
We are. We want feet were like the.
1:11:26.790 --> 1:11:28.380
Chukwuemeka Anunwa
Communication Center for.
1:11:29.370 --> 1:11:53.340
Chukwuemeka Anunwa
It's for technology, so every of these should be directed, should be all these responses should be sent in
governance. We have a catalogue where we keep all these audits and then provides rating and
performance on a weekly basis on in our meetings to every other. It's responses passing through
governance as well before.
1:11:54.40 --> 1:11:55.440
Chukwuemeka Anunwa
You response.
1:11:56.590 --> 1:12:4.260
Chukwuemeka Anunwa
You know, so so that's the auditors directly group head governance is to review the team before sending
to CIO. OK, yes.
1:12:4.980 --> 1:12:11.490
Chukwuemeka Anunwa
Our city, O depending on the division for final approval before governance team sends to the auditors.
So that's #4.
1:12:12.490 --> 1:12:24.230
Chukwuemeka Anunwa
Then no audit response should be sent out without the above process or should be sent directly from
any team except from Governance group. OK, so this this points out.
1:12:25.110 --> 1:12:33.960
Chukwuemeka Anunwa
What's we want to achieve? This should be the communication point sensing governance and look at it
gets approvals from.
1:12:34.810 --> 1:12:39.640
Chukwuemeka Anunwa
But the balance management and send out to auditors.
1:12:44.190 --> 1:12:45.520
Chukwuemeka Anunwa
So that's it on this.
1:12:49.680 --> 1:12:56.760
Chukwuemeka Anunwa
OK, technology operating model. So this is just a cycle that interwoven.
1:12:57.500 --> 1:12:58.40
Chukwuemeka Anunwa
Uh.
1:13:1.650 --> 1:13:3.150
Chukwuemeka Anunwa
OK, like you said.
1:13:5.440 --> 1:13:11.260
Chukwuemeka Anunwa
We operate using the COBIT framework, so we have a governance system.
1:13:12.160 --> 1:13:22.190
Chukwuemeka Anunwa
And we drive this operations visiting leveraging COBIT framework. So starting from #1, #2 culture shifts,
culture eats innovation for breakfast.
1:13:22.990 --> 1:13:24.180
Chukwuemeka Anunwa
Uh.
1:13:24.910 --> 1:13:30.390
Chukwuemeka Anunwa
So we should have the right culture and innovate rights. You get, like I said.
1:13:31.760 --> 1:13:34.790
Chukwuemeka Anunwa
I innovations should be target driven, customer driven.
1:13:38.420 --> 1:13:40.350
Chukwuemeka Anunwa
As long as we implement the rights.
1:13:41.330 --> 1:13:44.460
Chukwuemeka Anunwa
Innovations and using the right.
1:13:45.920 --> 1:13:50.680
Chukwuemeka Anunwa
Paradigm shifts or cautious shifts. I will always achieve our corporate goals.
1:13:51.740 --> 1:14:0.60
Chukwuemeka Anunwa
Transformation IT, transform IT transformation, transform IT from cost center to revenue center. OK, so
we need to be thinking of how.
1:14:1.280 --> 1:14:5.620
Chukwuemeka Anunwa
How we can we cannot just be acquiring solutions, we should be.
1:14:7.620 --> 1:14:10.960
Chukwuemeka Anunwa
Bringing more than you chilling out.
1:14:11.780 --> 1:14:13.650
Chukwuemeka Anunwa
But it's up processes or better.
1:14:14.860 --> 1:14:15.870
Chukwuemeka Anunwa
And.
1:14:16.590 --> 1:14:20.470
Chukwuemeka Anunwa
Ideas that will improve our revenue generation.
1:14:21.900 --> 1:14:23.960
Chukwuemeka Anunwa
Yeah, information asymmetry.
1:14:25.560 --> 1:14:26.450
Chukwuemeka Anunwa
Uh.
1:14:28.580 --> 1:14:34.710
Chukwuemeka Anunwa
Yes, we we are well, no, we we we keep getting knowledge every day and we are not.
1:14:35.870 --> 1:14:40.20
Chukwuemeka Anunwa
Close to 7 more ideas or knowledge.
1:14:40.810 --> 1:14:45.900
Chukwuemeka Anunwa
So was your must be open to information and open our mind, we receptive listening.
1:14:47.480 --> 1:14:52.230
Chukwuemeka Anunwa
Because some of us we tend not to, we had to tend to be stereotyped.
1:14:53.50 --> 1:15:0.660
Chukwuemeka Anunwa
We tend to just be wrongly. We should open our mind accepts different ideas and try to see which one.
1:15:3.660 --> 1:15:7.40
Chukwuemeka Anunwa
Suits beds and can be best implemented.
1:15:8.80 --> 1:15:14.680
Chukwuemeka Anunwa
So one team, one go. Myself. Yes, this has been a problem in some years, some past.
1:15:15.490 --> 1:15:26.200
Chukwuemeka Anunwa
One so, but I think we are gradually coming up. She learns to work as one team. Technology is one team.
Technology is not that time. Warehouse is not governance.
1:15:26.810 --> 1:15:32.650
Chukwuemeka Anunwa
I loan do your parts which you see that as we have a collective goal as technology.
1:15:33.570 --> 1:15:41.700
Chukwuemeka Anunwa
Follow up on where before where necessary that we can achieve the same goal should have that same
mindsets.
1:15:42.490 --> 1:15:45.520
Chukwuemeka Anunwa
If we succeed, we succeed. If we fail, we fail together.
1:15:46.420 --> 1:15:51.600
Chukwuemeka Anunwa
Yeah. So energized, energized for success, fast-paced as a creature on, we would work hard.
1:15:52.330 --> 1:15:54.150
Chukwuemeka Anunwa
And Patsy hats, yeah.
1:15:55.750 --> 1:15:58.140
Chukwuemeka Anunwa
Value creation and innovation, OK.
1:15:59.410 --> 1:16:13.540
Chukwuemeka Anunwa
It says of thought about this. Anything we innovate should be able to deliver value over will call you
value realization and presentation to 10. You know some people just turn out projects when it's time to.
1:16:15.770 --> 1:16:27.930
Chukwuemeka Anunwa
Running down to the valley from it's we won't be seeing as much as they mentioned, we're going to
deliver 120,000,000 in one month and just seeing 10 million. I was just saying 10 customers in one
month.
1:16:28.990 --> 1:16:33.280
Chukwuemeka Anunwa
Why did you let us go through all this stress when?
1:16:34.210 --> 1:16:35.220
Chukwuemeka Anunwa
This is what we get.
1:16:36.80 --> 1:16:42.410
Chukwuemeka Anunwa
Song, if we're actually serious about it, some people can be sent some because of that, so we need to
deliver.
1:16:43.400 --> 1:16:47.110
Chukwuemeka Anunwa
Umm, bring you know, bigger ideas that bring value.
1:16:48.20 --> 1:16:55.810
Chukwuemeka Anunwa
In the long run, for proactive I availability, yes, this is one of our core functions. This keep the services up.
1:16:56.500 --> 1:17:1.180
Chukwuemeka Anunwa
And I have a little ensure redundancy of assistance and show.
1:17:1.910 --> 1:17:16.660
Chukwuemeka Anunwa
We are available 24 by 7. None of us likes to be called in the night I'm sure. So anything you can do to
improve our system, optimize the system to make sure it's highly available design thinking or
optimization wise good.
1:17:17.480 --> 1:17:26.480
Chukwuemeka Anunwa
Umm. Or collaboration leverage vendor Fintech ecosystem and sweat our partnership. Yes, we don't do
this for now and some of us we have.
1:17:27.360 --> 1:17:30.830
Chukwuemeka Anunwa
Windows will pay money for for services, so why not?
1:17:31.790 --> 1:17:34.150
Chukwuemeka Anunwa
You use them when needed. Why sweat it?
1:17:35.660 --> 1:17:49.650
Chukwuemeka Anunwa
Use them. Learn from the application as well. But when you need to call on the vendor like we have our
escalation paths next level, second level level like that. When it's time to call on the vendors we need to
use them and make them.
1:17:51.260 --> 1:17:52.760
Chukwuemeka Anunwa
Deliver your services.
1:17:53.420 --> 1:18:7.10
Chukwuemeka Anunwa
Security and compliance. Very important in every aspect we do. Security is very important. We can't do
without it. We need to keep improving in line with policy and security awareness. We need to always be
security incurred.
1:18:8.290 --> 1:18:8.900
Chukwuemeka Anunwa
Aware.
1:18:9.920 --> 1:18:10.990
Chukwuemeka Anunwa
Security is our.
1:18:12.230 --> 1:18:13.580
Chukwuemeka Anunwa
Pawn shop. I will need to.
1:18:15.300 --> 1:18:21.190
Chukwuemeka Anunwa
Think security and everything will do that we won't expose the bank or whatever ways.
1:18:21.920 --> 1:18:23.490
Chukwuemeka Anunwa
OK. Any questions?
1:18:25.970 --> 1:18:28.440
Chukwuemeka Anunwa
Ohh so this is the link I talked about.
1:18:30.890 --> 1:18:32.170
Chukwuemeka Anunwa
This link I've talked about.
1:18:36.430 --> 1:18:44.300
Chukwuemeka Anunwa
Yeah, various documents we should can access. So once you click the link, you can read for that on each
policies they are all on SharePoint.
1:18:45.340 --> 1:18:46.530
Chukwuemeka Anunwa
Yeah, like SharePoint.
1:18:47.440 --> 1:18:54.60
Chukwuemeka Anunwa
As many policies that you wanna raise, they are there in SharePoint. Yeah, solution architecture. The
templates these templates.
1:18:54.580 --> 1:19:25.190
Chukwuemeka Anunwa
And is it templates for various documents you have PowerPoint templates there for change or for
anything you have templates for job description you have templates for different things. So you need any
template reference you can go there, click procedure documents, policy documents in document HR
policy. I'm sure when you're coming they showed you the some policies you want to digest it for that you
can go here to see the HR policy the personnel.
1:19:25.480 --> 1:19:29.530
Chukwuemeka Anunwa
Policy and procedure guide. I'm sure you looked at this when you were on boarded.
1:19:30.670 --> 1:19:31.450
Chukwuemeka Anunwa
At HR.
1:19:32.320 --> 1:19:45.430
Chukwuemeka Anunwa
It's strategy plan. Yeah, we have a strategy plan. Currently. I told you keep energy is doing something, but
we we are operating already with strategy plan. It kept PMG one will be much more elaborate but we
have something already which was approved by the Ng.
1:19:46.70 --> 1:19:49.10
Chukwuemeka Anunwa
How we are tracking this to see how much?
1:19:49.720 --> 1:19:50.430
Chukwuemeka Anunwa
You can achieve.
1:19:51.640 --> 1:19:52.200
Chukwuemeka Anunwa
OK.
1:19:54.160 --> 1:19:57.890
Chukwuemeka Anunwa
So that's it. Technology knowledge guide. OK, so this is.
1:19:59.590 --> 1:20:0.500
Chukwuemeka Anunwa
This is just.
1:20:1.200 --> 1:20:20.580
Chukwuemeka Anunwa
Yeah, this is my elaborates magnet from various policies change management policy. Everything you see
here are contained in the main policies which are in the link which I shared earlier. So you can go
through this. I don't want to bore us with this, but one thing you should know is you all know what the
change is and it change.
1:20:22.50 --> 1:20:24.740
Chukwuemeka Anunwa
And the environments that is related to.
1:20:25.630 --> 1:20:29.560
Chukwuemeka Anunwa
That's affects the current states of an application.
1:20:30.300 --> 1:20:39.770
Chukwuemeka Anunwa
You should follow. You should read the policies and know which is there. A standard change or is there a
normal change or is it a, a a mergency change?
1:20:40.710 --> 1:20:46.990
Chukwuemeka Anunwa
Standard changes are pre approved changes which are already in the change policy change management
policy.
1:20:47.920 --> 1:20:55.870
Chukwuemeka Anunwa
So you can go through that. So no, which changes that prayer approved change. They are basically
changes that don't have any any scripts changes or.
1:20:57.440 --> 1:21:4.80
Chukwuemeka Anunwa
Back end changes basically. Yeah, straight straight to changes like don't have negative impacts on the
system.
1:21:5.790 --> 1:21:17.280
Chukwuemeka Anunwa
No matching this. You know the procedure to follow. You go through it. It tells you all the procedures to
follow to implements and amount change and then standard and their emergency change. Those are
supposed to be for.
1:21:18.490 --> 1:21:29.420
Chukwuemeka Anunwa
Bogs fixing of bogs or emergency situations, regulatory situations that need to be implemented as soon
as possible. It doesn't mean you won't go through all those.
1:21:30.0 --> 1:21:34.80
Chukwuemeka Anunwa
Uh processes for those process. Those testing and others will be fast tracked.
1:21:35.150 --> 1:21:35.670
Chukwuemeka Anunwa
Yes.
1:21:36.490 --> 1:21:47.600
Chukwuemeka Anunwa
OK. That's that management. So yeah, like I said, quick fixes our incident management solution for now,
but we are looking at the more robust solution which I think POC has been done.
1:21:48.330 --> 1:21:49.680
Chukwuemeka Anunwa
I think it's managed engine.
1:21:50.610 --> 1:22:1.360
Chukwuemeka Anunwa
What's what time? We'll get to know more about all this. So you know, as technology is that
management is one of our core aspects. The service there should be monitoring you on how much.
1:22:2.310 --> 1:22:3.760
Chukwuemeka Anunwa
Dance your clothes.
1:22:4.990 --> 1:22:15.220
Chukwuemeka Anunwa
And they release weekly reports on this, and they CIO and CTO are very keen about this close. As many
as 11 and satisfy our customers as much as possible.
1:22:17.50 --> 1:22:20.50
Chukwuemeka Anunwa
Yeah. So this is expense policy. So it just tells you.
1:22:20.650 --> 1:22:23.710
Chukwuemeka Anunwa
Authorities on expense. So when you see?
1:22:25.640 --> 1:22:26.90
Chukwuemeka Anunwa
Sorry.
1:22:26.890 --> 1:22:35.0
Chukwuemeka Anunwa
Explains board approval expenses above 115 should go must be approved by the board 150,000,000.
1:22:36.90 --> 1:22:40.230
Chukwuemeka Anunwa
F and GPC, that is, a is a subcommittee from the board.
1:22:40.990 --> 1:22:42.140
Chukwuemeka Anunwa
Expenses.
1:22:42.860 --> 1:22:45.750
Chukwuemeka Anunwa
That are 150 and less.
1:22:46.430 --> 1:22:47.560
Chukwuemeka Anunwa
Was be approved.
1:22:48.340 --> 1:22:50.260
Chukwuemeka Anunwa
As a 150 up to 150.
1:22:52.200 --> 1:23:8.800
Chukwuemeka Anunwa
Yeah. Was there approved by the uh FMGC school, that is that approval limits 120,000,000. MD is on the
million LED is 5,000,000 DH and RB HDHR cases. The CIO and the city of.
1:23:10.500 --> 1:23:11.580
Chukwuemeka Anunwa
100,000.
1:23:14.130 --> 1:23:14.580
Chukwuemeka Anunwa
Yeah.
1:23:16.480 --> 1:23:16.970
Chukwuemeka Anunwa
OK.
1:23:17.720 --> 1:23:18.810
Chukwuemeka Anunwa
Any questions?
1:23:19.420 --> 1:23:26.300
Chukwuemeka Anunwa
So this is service asset and configuration management. Read the policies you get more insights on.
1:23:27.590 --> 1:23:36.610
Chukwuemeka Anunwa
Changes to CIO's are traceable, auditable. Like I said, the asset management tool we have is land, land,
land, super.
1:23:37.460 --> 1:23:38.350
Chukwuemeka Anunwa
UM.
1:23:39.780 --> 1:23:40.940
Chukwuemeka Anunwa
It might not be doing.
1:23:41.930 --> 1:23:47.130
Chukwuemeka Anunwa
Lots of configuration management at the moments, but I know the manage engine solution they are
getting.
1:23:47.970 --> 1:23:55.130
Chukwuemeka Anunwa
Does better of that. So let's see. As time goes and we'll get to understand which solution does which.
1:23:56.360 --> 1:24:9.210
Chukwuemeka Anunwa
OK. IT asset management, so I won't go through this problem management. All the policies are in the
Darling capacity management. We can read through that onboarding patch management.
1:24:10.800 --> 1:24:13.920
Chukwuemeka Anunwa
Yeah. So this is under by let me go to the payments in handled.
1:24:16.270 --> 1:24:17.160
Chukwuemeka Anunwa
By.
1:24:19.440 --> 1:24:20.910
Chukwuemeka Anunwa
By the security team.
1:24:23.420 --> 1:24:24.720
Chukwuemeka Anunwa
Various patches are done.
1:24:25.600 --> 1:24:25.890
Chukwuemeka Anunwa
At.
1:24:27.310 --> 1:24:41.760
Chukwuemeka Anunwa
The quarterly basis or even monthly basis I think, but I think in depends on the system they they have a
schedule for all these and they do various passages. So we are all as long as we're involved in this, we
need to be.
1:24:42.510 --> 1:24:44.80
Chukwuemeka Anunwa
Completing and.
1:24:45.10 --> 1:24:48.220
Chukwuemeka Anunwa
And so our systems are up to date in terms of.
1:24:49.150 --> 1:24:54.660
Chukwuemeka Anunwa
But releases not not, you know, the also some patches which we need vendors and.
1:24:55.340 --> 1:25:5.120
Chukwuemeka Anunwa
Concurrence. Let's not forget also get that because some of these patches can have adverse effects on
the on the solution on the solution.
1:25:5.780 --> 1:25:13.360
Chukwuemeka Anunwa
I'm not withstanding, we must still follow the change management process procedures for deployment
of this patches.
1:25:14.360 --> 1:25:14.710
Chukwuemeka Anunwa
OK.
1:25:15.780 --> 1:25:21.780
Chukwuemeka Anunwa
That's our backup and restore. He has the ESS team, are in charge of this. Well, this is been improved.
1:25:22.400 --> 1:25:34.130
Chukwuemeka Anunwa
It's not yet, but we have backup of many applications, not it's been improved on a daily basis and
hopefully the infrastructure itself will be fully optimized.
1:25:34.910 --> 1:25:35.500
Chukwuemeka Anunwa
Umm.
1:25:37.30 --> 1:25:37.430
Chukwuemeka Anunwa
OK.
1:25:38.130 --> 1:25:39.780
Chukwuemeka Anunwa
The price architecture.
1:25:40.520 --> 1:25:41.970
Chukwuemeka Anunwa
Service reporting.
1:25:42.800 --> 1:25:43.390
Chukwuemeka Anunwa
That's it.
1:25:43.460 --> 1:25:43.660
Chukwuemeka Anunwa
Yes.
1:25:44.760 --> 1:25:47.190
Chukwuemeka Anunwa
Yeah. So this this basically under by.
1:25:48.780 --> 1:25:52.550
Chukwuemeka Anunwa
The ITSM manager reporting on our service performance.
1:25:53.270 --> 1:25:58.500
Chukwuemeka Anunwa
Is done on a monthly basis at various platform, then mail via.
1:26:0.300 --> 1:26:2.140
Chukwuemeka Anunwa
And the monthly meetings.
1:26:3.220 --> 1:26:6.380
Chukwuemeka Anunwa
And as many platforms as ITSC also.
1:26:8.240 --> 1:26:14.590
Chukwuemeka Anunwa
ITSM IT steering coming soon, so that's it. Thank you. Thank you very much any question.
1:26:22.220 --> 1:26:25.590
Chukwuemeka Anunwa
So is this a worthwhile was this?
1:26:27.10 --> 1:26:29.960
Chukwuemeka Anunwa
Was this an eye opener or did this bring any value to you?
1:26:34.660 --> 1:26:35.650
Taoheed Abdulrahaman
As he definitely did.
1:26:36.690 --> 1:26:39.300
Chukwuemeka Anunwa
OK, so this is well encouraged, right?
1:26:40.280 --> 1:26:40.530
Chukwuemeka Anunwa
OK.
1:26:42.90 --> 1:26:43.800
Chukwuemeka Anunwa
Let me check if you have any question.
1:26:46.20 --> 1:26:51.790
Chukwuemeka Anunwa
I believe we all have this lives if anybody needs it, I can still send it now we can digest it better.
1:26:53.540 --> 1:26:55.870
Chukwuemeka Anunwa
There's no questions from everyone who answers raised.
1:26:57.280 --> 1:26:57.690
Chukwuemeka Anunwa
Ohh.
1:26:56.880 --> 1:26:58.590
Taoheed Abdulrahaman
So it's somebody just dropped the question.
1:26:59.400 --> 1:27:0.820
Chukwuemeka Anunwa
OK. Where on chats?
1:27:2.150 --> 1:27:4.280
Chukwuemeka Anunwa
OK. What is the date for the?
1:27:5.950 --> 1:27:7.790
Chukwuemeka Anunwa
OK, HR.
1:27:8.590 --> 1:27:16.820
Chukwuemeka Anunwa
They haven't with all in batches. So when you're batch is when your your when you are.
1:27:18.150 --> 1:27:19.400
Chukwuemeka Anunwa
Uh, what they call it?
1:27:20.920 --> 1:27:21.770
Chukwuemeka Anunwa
We are scheduled.
1:27:22.820 --> 1:27:24.420
Chukwuemeka Anunwa
They would definitely communicates to you.
1:27:25.380 --> 1:27:29.210
Chukwuemeka Anunwa
But now I think what happens is I think before the next.
1:27:29.940 --> 1:27:32.270
Chukwuemeka Anunwa
Within the next three months, are they?
1:27:33.380 --> 1:27:33.870
Chukwuemeka Anunwa
That's.
1:27:34.680 --> 1:27:43.250
Chukwuemeka Anunwa
The next three months or six months, within three to six months and months times, but most times it
before within three months. Yeah. Call them for.
1:27:44.70 --> 1:27:45.220
Chukwuemeka Anunwa
For the.
1:27:46.90 --> 1:27:47.140
Chukwuemeka Anunwa
With you training.
1:27:55.480 --> 1:27:56.890
Chukwuemeka Anunwa
OK. Any other question?
1:28:0.380 --> 1:28:3.180
Chukwuemeka Anunwa
OK. So thank you everyone for participating.
1:28:7.410 --> 1:28:11.440
Chukwuemeka Anunwa
Thank you and God bless you and we wish you all the best in your.
1:28:15.800 --> 1:28:16.90
Chukwuemeka Anunwa
No.
1:28:17.920 --> 1:28:18.280
Chukwuemeka Anunwa
OK.
1:28:23.290 --> 1:28:28.300
Chukwuemeka Anunwa
OK, in event for that clarity, yes you can reach out to governance team, you can send e-mail to.
1:28:29.700 --> 1:28:33.490
Chukwuemeka Anunwa
Governance strategy and standards e-mail. You see it on the.
1:28:34.810 --> 1:28:36.180
Chukwuemeka Anunwa
You know e-mail.
1:28:37.680 --> 1:28:38.310
Chukwuemeka Anunwa
Address.
1:28:39.300 --> 1:28:40.680
Chukwuemeka Anunwa
Yes, you can reach out to us.
1:28:44.90 --> 1:28:48.100
Chukwuemeka Anunwa
My name is Yuki Mikan online, so why I said The thing is like I said.
1:28:49.430 --> 1:28:55.280
Chukwuemeka Anunwa
I'm not the sole person, so what's the sense to the team either of us here and respond?
1:28:56.120 --> 1:28:57.730
Chukwuemeka Anunwa
And like I will also see it as well.
1:29:11.360 --> 1:29:16.170
Chukwuemeka Anunwa
OK, I think no more for that. No further questions please. Is there any further question?
1:29:18.750 --> 1:29:22.130
Chukwuemeka Anunwa
OK VV. Daniel, you can speak.
1:29:22.830 --> 1:29:23.640
Chukwuemeka Anunwa
How much your mic?
1:29:32.200 --> 1:29:32.630
Chukwuemeka Anunwa
OK.
1:29:23.250 --> 1:29:35.570
Victory Daniel
OK. Thank you, baby. Come. I just want to play for something. You mentioned our duties and there. So
please. So are we reaching out to our team lead?
1:29:36.150 --> 1:29:36.830
Chukwuemeka Anunwa
Yes.
1:29:38.40 --> 1:29:39.580
Victory Daniel
What he did is an SOP's.
1:29:38.220 --> 1:29:42.50
Chukwuemeka Anunwa
You're team leads or group head, both of them. In that one they.
1:29:42.920 --> 1:29:47.190
Chukwuemeka Anunwa
There's a weird question, but you team, they reach out to me and ask him.
1:29:49.450 --> 1:29:52.860
Chukwuemeka Anunwa
That you you are told that you need to sign your JD.
1:29:53.720 --> 1:29:58.340
Chukwuemeka Anunwa
And give you the Jamesy give you doesn't give you allows. Let us know.
1:29:59.20 --> 1:30:4.630
Chukwuemeka Anunwa
Because they should. That is their responsibility. They should guide you through even on the SOP as well.
1:30:5.430 --> 1:30:5.740
Chukwuemeka Anunwa
OK.
1:30:10.960 --> 1:30:15.140
Chukwuemeka Anunwa
Teams and get it signed when they give it to you. Look at it once you are good with it.
1:30:17.650 --> 1:30:18.110
Chukwuemeka Anunwa
Can you?
1:30:18.850 --> 1:30:23.120
Chukwuemeka Anunwa
Log it out, upload it on the portal is, which is on infopool.
1:30:23.600 --> 1:30:26.690
Chukwuemeka Anunwa
The approval workflow portal.
1:30:28.550 --> 1:30:29.80
Chukwuemeka Anunwa
And.
1:30:30.890 --> 1:30:33.530
Chukwuemeka Anunwa
Get it approved. The approved your group paint.
1:30:34.940 --> 1:30:35.330
Chukwuemeka Anunwa
And.
1:30:36.700 --> 1:30:37.410
Chukwuemeka Anunwa
Should I have?
1:30:42.250 --> 1:30:43.300
Victory Daniel
Alright, thank you.
1:30:43.850 --> 1:30:44.120
Chukwuemeka Anunwa
Yep.
1:30:48.490 --> 1:30:49.50
Chukwuemeka Anunwa
We're good.
1:30:54.890 --> 1:30:58.350
Chukwuemeka Anunwa
OK. So thank you very much. I'll be ending the class now.
1:30:59.330 --> 1:31:0.450
Chukwuemeka Anunwa
Thanks so much.
1:31:1.170 --> 1:31:3.570
Chukwuemeka Anunwa
My name, joy. The rest of your time.
1:31:4.860 --> 1:31:8.130
Chukwuemeka Anunwa
They're little bank will. We hope you have a worthwhile time there.
1:31:8.940 --> 1:31:9.310
Chukwuemeka Anunwa
Thank you.
1:31:26.100 --> 1:31:26.350
Ponle Binde
Yeah.