REVIEWER FUNDA

HOSPITALITY-defined by oxford as”reception & entertainment “

2 DISTINCT SERVICE
•ACCOMMODATIONS-it involves provision overnight accommodation staying away from home
•FOOD&BEVERAGES-it involves provision sustence people eating away from home

HOSPITALITY INDUSTRY-part of large group of economic activities

CATEGORIES OF HOSPITALITY MANAGEMENT
•PROFIT-MAKING BUSINESS-intention to earn
•NON-PROFIT MAKING BUSINESS-mainly not for profit
HOTEL-establishment offering accommodations/residential transient
DOT-Department of Tourism (implements National accommodation Standards)
STAR GRADING SYSTEM
1 STAR-budget minded traveler
2 STAR-basic accommodations
3 STAR-very good level accommodations
4 STAR-refined & stylish
5 STAR-luxury & sophistication
HOTEL CAN BE CLASSIFIED AS
1.TARGET MARKET-based of the type of guest
•Commercial Hotel-For traveling business people
•Tourist Hotel-traveling for pleasure
•Resort Hotel-for pleasure but usually found scenic spots
2.LOCATION-where it’s located
3.SIZE-according to its size
4.FACILITIES-standards of service and facilities
•Full-service Hotel-wide selection of guest
•Budget Hotel-cheaper&more basic
•Self-catering Hotel-only provide accommodations
5.OWNERSHIP-another way to classify hotel by its ownership
•Private-independent hotel
•A local group-owned by local company
•An international group-international chain of hotel

UNWTO-United Nation World Tourism Organization

ACCOMMODATION-main product of hotel
ACCOMMODATION PRODUCTS-refers to rooms & other related products
TYPES OF ROOMS
*SINGLE-1 person with single/double/or queen bed
*TWIN-2 people w/ 2 twin bed
*DOUBLE ROOM-2 person with double bed or queen bed
*DOUBLE DOUBLE ROOM-2-4 person with 2 double or queen bed
*TRIPLE ROOM-3 person with 3 single bed
*FAMILY ROOM-1 double bed w/ 1 or kore single bed
*KING ROOM-w/ king size bed
*SUITE ROOM-1 or more bed living,kitchen
•Junior suite-smallest
•Executive-larger
•Presidential room-Largest
*HANDICAP/ACCESSIBLE ROOM-disabled guest
*VILLA-Stand alone house
OTHER TYPES OF ROOM
ADJACENT ROOMS-across the corridor but not side by side
ADJOINING ROOMS-side by side but do not have a connecting door
CONNECTING-side by side and have a connecting door
TYPES OF BEDS
•SINGLE/TWIN-39x75 for 1 person only
•DOUBLE-50x80 for 2 person confused with the term “twin beds”
•QUEEN-60x80 for 2 wider&longer than double bed
•KING-80x80 for 2 wider than queen
ROOM RATES

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•RACK RATE-standard rate
•CORPORATE RATE-regular guest or employees
•COMMERCIAL RATE-excutive personnel of an enterprise
•AIRLINE RATE-agreed between individual airline&hotel
•GROUP RATE-given to bookings for large groups
•CHILDREN RATE-charge for children
•PACKAGE RATE-includes goods and services
•COMPLIMENTARY RATE- no charge for staying
TYPES OF HOTEL GUEST
1.TRIP PURPOSE
•Leisure Travelers- travel for leisure act.
•Business travels-travel to conduct business
2.NUMBERS
•Free Independent Travelers(FITS)-purchase their own accommodations
•Group Indusive Tours(GIT’s)-travel together on packages tour
3.ORIGIN
•Domestic Travelers-local residents stay at hotel
•International Travelers-Residents of another country

HOTEL-normally devided into several departments

DUTIES OF KEY EXECUTIVES
•GENERAL MANAGER
-provide leadership
-coordinating the work of all dep
-participating in the formulation
-leading hotel staff
-assuming full responsibility for overall
•RESIDENT MANAGER
-holding major responsibility
-checking on operation
-completing,reviewing,summarizing reporst
-assuming responsibility for the daily operation
FUNCTION OF MAJOR DEPARTMENTS

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•ROOM DIVISION-managing the core products of hotel
•ENGINEERING-maintenance of hotel physical plant
•SECURITY-safety&security
•HUMAN RESOURCES-responsible for function suce as employee recruitment
•FOOD&BEVERAGES-providing food and beverage
•SALES AND MARKETING-create customer
•ACCOUNTING-bookeeping and financial reporting
QUALITY SERVICE-constantly meets and exceeds customer expectations
QUALITY MANAGEMENT APPROACHES
•QUALITY INSPECTION-check standards specification
•QUALITY CONTROL-detailed specifications
•QUALITY ASSURANCE-fauls cannot occur
•TOTAL QUALITY MANAGEMENT-customer satisfaction of customer needs

EMPLOYEES AS INTERNAL CUSTOMERS -hotel service are rated based in multiple criteria