11/29/22, 9:15 PM Gmail - Re: Mobile : Account Related Matters SR 1-840291413204 - [#447244]

Jun Jie Pang <junjie2525@gmail.com>

Re: Mobile : Account Related Matters SR 1-840291413204 - [#447244]

StarHub Customer Care <customerservice@starhub.com> Wed, Nov 9, 2022 at 10:23 AM

Reply-To: StarHub Customer Care <customerservice@starhub.com>
To: junjie2525@gmail.com

Dear Jun Jie,

Good day!

You're very much welcome, and we appreciate your cooperation on this matter.

Should you need further assistance, please let us know, and we will be happy to assist you. 

Please note that only the last five emails are retained in this thread.

Kind regards,

Juliver L.
Customer Affairs

On Wed, 9 Nov at 9:03 AM , junjie2525@gmail.com <junjie2525@gmail.com> wrote: 

*** CAUTION: This is an External email. Please do NOT click on links or open
attachments unless you recognise and trust the sender. *** 

Dear   Juliver,

Thanks for the info, I will check with the IO then.

Regards
Jun Jie

On Thu, Nov 3, 2022 at 10:26 AM StarHub Customer Care

<customerservice@starhub.com> wrote:
Dear Jun Jie,

Good day!

We are writing this email to inform you that we've received an update from the
Finance Team. As per their advice, you may check with the police, i.e.
Investigation Officer, about the status of the case. They furnished the required
information to the police, and they are also waiting for the outcome of the
investigation from them.

Should you need further assistance, please let us know, and we will be happy to
assist you. 

Please note that only the last five emails are retained in this thread.

Kind regards,

Juliver L.
Customer Affairs

https://mail.google.com/mail/u/0/?ik=91ff277366&view=pt&search=all&permmsgid=msg-f%3A1748983461806801640&simpl=msg-f%3A1748983… 1/2
11/29/22, 9:15 PM Gmail - Re: Mobile : Account Related Matters SR 1-840291413204 - [#447244]

On Mon, 31 Oct at 9:54 AM , StarHub Customer Care

<customerservice@starhub.com> wrote: 
Dear Jun Jie,

Thank you for keeping in touch, and we appreciate the email you
have attached for our reference.

We understand that you have received an email regarding the

expiration of the voluntary suspension. Hence, you would like to
know what you should do. Allow us to check this for you.

Upon checking, our colleague Carla has alerted the relevant team
regarding this matter. We assure you that we will get back to you
with any updates at the soonest possible time.

Thank you for your understanding and patience.

Please note that only the last five emails are retained in this thread.

Regards,

Carlos L.
Customer Affairs

On Sun, 30 Oct at 8:14 PM ,  junjie2525@gmail.com

<junjie2525@gmail.com> wrote: 
*** CAUTION: This is an External email. Please
do NOT click on links or open attachments
unless you recognise and trust the sender. *** 

Dear Carla,

Please advise what I should do with this attached

email?

Regards
Jun Jie

https://mail.google.com/mail/u/0/?ik=91ff277366&view=pt&search=all&permmsgid=msg-f%3A1748983461806801640&simpl=msg-f%3A1748983… 2/2