Keely Romano

Supervisor and key holder

Hamilton, ON L8L8G5
keelyromano17@gmail.com
+1 289 941 0331

Work Experience

Supervisor and Key Holder

Party City Corporation - Burlington, ON
February 2019 to November 2019
Maintained up to date knowledge of store policies regarding payments, returns and exchanges. Prevented
store losses using awareness, attention to detail and integrity. Achieved high sales percentage with
consultative, value-focused customer service approach. Managed quality communication, customer
support and product representation for each client. Assisted customers with store and product
complaints. Guaranteed positive customer experiences and resolved all customer complaints. Maintained
adequate cash supply in cash registers in multiple checkout stations. Performed excellent cash handling
and provided all mandatory paperwork regarding daily sales, cash and debit transactions. Assisted
employees with all store policies, products and customer services.

Cashier
TOYS R' US CANADA
October 2018 to February 2019
Assisted customers with final purchases, questions and concerns regarding products.
Operated cash registers in a timely manner during Christmas season as well as selling Buyers Protection
Plans on quality products for customer satisfaction. Performed several assigned duties apart from
operating checkout stations, including cleaning, stocking products, and balancing registers. Assisted Toys
R Us managers with customer satisfaction and worked to leave every customer satisfied with the toy
shopping experience.

Customer Service - Assisted customers with complaints and questions regarding store policies and
products. Worked with an advanced checkout machine to manage and process store returns. Learned
and operated store inventory systems to help customers with purchasing available products over the
phone and in-store. Completed on-line purchases for customers in store. Maintained adequate company
and product knowledge to provide proficient service

sales representative for Bell internet and Television

S&P DATA
September 2017 to October 2018
I am experienced in complex computer systems, problem solving regarding customers personal accounts,
and obtain knowledge regarding all services and products. My communication skills were proficient in
this line of work because I was speaking with clients and selling them quality products for their benefit.
I have an extremely kind, and positive attitude towards fellow co-workers and clients.
Education

Diploma in Education
Mohawk College - Hamilton, ON
September 2022 to Present

Skills
• Store Management Experience
• Merchandising
• Assistant Manager Experience
• Retail Management
• POS
• Retail Sales
• Pricing
• Cash Handling
• Sales
• Supervising Experience

Languages

• English - Advanced

Additional Information

SKILLS 
• Great communication skills 
• Punctual 
• Conflict resolution 
 
• Responsible 
• Outgoing 
• Persistent 
 
I am determined to excel in any work position I am granted. Given the opportunity I will demonstrate
my skills, life experiences, and knowledge in my work environment.