View Job Posting Details 09:11 AM

07/21/2022
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Senior Business Process Analyst

Job Description
Career Area:
Marketing / Sales / Product Support
Compensation Grade:
23
Job Description:
At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright, and
driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team
and do work that matters. We want you to help us enable customer success, make progress possible
around the world and help our communities grow and thrive. We are looking for a dynamic, organized self-
starter to join our team as a Senior Business Process Analyst. 

The Technical Information Solutions (TIS) group creates and delivers the technical parts and service
information critical for the repair and service of Caterpillar products.  Not a part gets sold, nor a machine or
engine repaired, without the use of the information created, managed, and delivered by this team.  The
Media Management operation within TIS ensures that our dealers and customers can access the technical
parts and service information via publications.cat.com.  The public facing website is where individuals may
purchase access to technical service information and is accountable for several million dollars in annual
sales. 

We’recommittedto our customers, who build a better world with our products, services, and solutions. We
understand and show the value of why they should always choose us. We’re exploring new ideas and
opportunities –innovatingto discover the breakthroughs necessary for tomorrow’s growth. 

Through it all, we are one team– creating and delivering world-class components and solutions superior to
the competition. 

Learn more about the Caterpillar Experience.

The Senior Business Process Analyst will work extensively with dealers, customers, suppliers, and internal
Caterpillar cross-functional teams to manage the sale and delivery of technical information.  The
incumbent will be accountable for daily operations of publications.cat.com including process, supplier, and
financial management.

Responsibilities:

● Ensuring timely sale and distribution of all Caterpillar technical publications to dealers,
customers, and factories
● Manage the world-wide print and technology suppliers that provide media management
services, and web hosting
● Analyst and review publications.cat.com purchases by region, industry, dealership, and
media type, leveraging analytics to assist in UX design, feature development, and media
sales growth
● Act as the first point of contact for dealers and internal Caterpillar teams, to manage media
sale/distribution issues and questions through to successful resolution
● Lead continuous improvement projects to ensure media is ordered and distributed in the
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07/21/2022
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most efficient manner

● Manage the revenue, cost, and profit for publications.cat.com and provide monthly reporting

Basic Requirements:

● At least 5 (plus) years of relevant experience

● Bachelor’s degree in Business, Marketing, Engineering, Information Technology, or 5 (plus)
years of equivalent experience

Top candidates will also have:

● Passion for process excellence and delighting customers

● Excellent communication, negotiation, influencing, and interpersonal skills to successfully
achieve challenging goals
● Strong customer focus, thorough knowledge/understanding of Caterpillar, dealer, and
customer operations
● Demonstrated skills in planning, project management, change management, and business
process improvement
● Eagerness to learn new technologies, meet with dealers, and improving business results

Additional Information:

● This position may require up to 5% travel

● This position will be in Peoria, IL

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with
disabilities - are encouraged to apply.

Applied on 06/30/2022

Job Details
Job Requisition ID R0000138766
Location IL-Peoria-Building LC Office
Posting Date 06/29/2022 - 22 days ago
Job Family Marketing / Sales / Product Support
Time Type Full time
Job Type Regular
Supervisory Organization TIS Strategy & Commercial (Bill Nagy)