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BONUS: TOP TIPS FOR THE

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CALL CENTRE
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INTERVIEW
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For personal use only.

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CALL CENTER INTERVIEW
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4 TIPS FOR PASSING YOUR CALL CENTRE

INTERVIEW

TIP #1 – During you interview, you will be assessed against your

ability to provide exceptional customer service. Make sure you have
at least one of example of when you went above and beyond what is
required when dealing with a customer, either face-to-face or on the
telephone.

TIP #2 – An ability to handle multiple calls on a daily basis is a key

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requirement of this role. Provide details during your Call Center

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Agent/Representative interview of when you can work under pressure

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and also carry out the same/repetitive task on a regular basis.
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TIP #3 – Have a solid reason for why you want to work for their
company at the interview. Make sure you research the company, so
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you have something to talk about at the interview. In particular, make

sure you have knowledge of their products and services as this will
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ensure you stand out from the crowd.

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TIP #4 – Whilst answering the situational, behavioural and

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competency-type questions, use the STAR technique to structure

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your answers. This will impress the interview panel as you are
providing specific and evidence-based answers to the interview
questions.

Disclaimer:
PassMyInterview is not responsible for anyone failing any part of any selection process as
a result of the information contained within this resource. PassMyInterview and their authors
cannot accept any responsibility for any errors or omissions within this resource, however
caused. No responsibility for loss or damage occasioned by any person acting, or refraining

CALL CENTER INTERVIEW
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from action, as a result of the material in this publication can be accepted by

PassMyInterview.

Get more guides, books and training courses at the website www.How2Become.com.

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For personal use only.

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