Introduction to management test

Mid semester
Answer these questions
There are three layers of management in organization. What are these .1
three levels of management? give a brief explanation on each
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?What are the skills that a successful manager should possess .2
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Communication within the organization may be downward, upward and .3

lateral. Define each

a. Downward communication
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b. Upward communication
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c. Lateral or horizontal communication
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d. Grapevine
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Distinguish between verbal and nonverbal communication .4

I) Verbal communication
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ii) Nonverbal communication
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Plans can differ according to the scope and time horizon. What do you .5
?understand these words

a. Long ranged plans.

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.b. Short ranged plans
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.c. Intermediate plans

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Strategic management process has three primary phases. What are they? .6
Briefly explain each
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